What are the five pillars of management? Planning, executing, monitoring, evaluating, and reporting Planning, organizing, staffing, leading, and controlling Planning, staffing, executing, monitoring, and reporting Organizing, staffing, directing, evaluating, and controlling

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Hospitality Management Flashcards: Management Functions & Stakeholder Relations

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Sociology - Management

georgepetenjk Created by 10 mon ago

Cards in this deck(32)

What are the five pillars of management?

What is the process of determining appropriate organizational goals and courses of action to best achieve those goals?

What involves the use of available resources to establish task and authority relationships that allow people to work together to achieve the foodservice operation's goals?

What is the process of acquiring and developing human capital in an efficient and effective way to meet the foodservice organization's goals?

What is the role of motivating and empowering employees and others they interact with to work together to achieve organizational goals?

What involves establishing accurate measures and monitoring systems to evaluate how well the department or company is achieving its goals?

Who is an individual, group, or organization that has an interest, concern, or is affected by an organization?

What are the two types of stakeholders?

Who are the people or entities that may be affected directly or indirectly by the performance of the business?

Who are the people who work for or own the business such as employees, owners, directors, and stockholders?

What is the management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement?

What are the 8 principles of Total Quality Management (TQM)?

What is the first and foremost principle in TQM that emphasizes the importance of focusing on the customer?

What is the second principle of TQM that aims to focus on developing committed and satisfied employees?

What is the third principle of TQM that focuses on developing, tracking, and improving processes?

What is the fourth principle of Total Quality Management (TQM) that involves everyone in the organization working toward the same goal?

What is the 5th principle of Total Quality Management (TQM) that involves developing processes to improve overall operations?

What is the sixth and last principle of Total Quality Management (TQM) that involves the measurement and evaluations of products, services, systems, and processes to improve the overall performance of the organization?

What involves making informed decisions by allowing internal stakeholders access to the data, thereby improving the value of the organization?

What is the process where every person in the organization is affected by the decisions made, and it is imperative that the organization is as transparent as possible in the communication process?

What is the right of a manager to direct others and to take action because of the position held in the organization, and is delegated down the hierarchy of the organization as designated by upper management?

What is closely related to authority and refers to an obligation for performing assigned activities as management?

What is the ability of management to give someone else the authority and responsibility of an activity?

What is concerned with the number of people any one person can supervise effectively?

What is referred to as positional authority, meaning that authority is derived from the position or office?

What is the concept that managers have no effective authority unless and until subordinates accept it?

What is based on technical knowledge and experience?

What are the 5 steps of controlling?

What is the basis for measuring the actual performance of an employee or team, and the products and services they produce?

What is a process used to continually improve, measure, and evaluate products, services, systems, and processes in order to improve overall performance?

What involves the protection of employees, customers, and society as a whole from negative consequences that could arise from the actions of their business?

What is a traditional hierarchy of management that begins with top management, then middle management, and ends with first-line managers/supervisors?

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Hospitality Management Flashcards: Management Functions & Stakeholder Relations

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