The three elements that make up an attitude are its _____ components. mental, emotional, and social logical, emotional, and practical cognitive, affective, and behavioral emotional, rational, and physical

cognitive, affective, and behavioral

Organizational Behavior: Workplace Dynamics, Leadership, and Employee Performance Factors

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Sociology - Management

michael1tekrzp Created by 10 mon ago

Cards in this deck(38)

Organizational behavior is the study of the actions of people at _____

Organizational behavior focuses on _____ and group behavior as well as organizational aspects.

_____ is a performance measure of both efficiency and effectiveness of employees.

The three elements that make up an attitude are its _____ components.

True or False? One of the challenges in understanding organizational behavior is that it addresses issues that aren't _____

Emotional intelligence includes self-awareness, self-management, and _____ skills.

Judging someone on the basis of the perception of a group they are a part of, is called _____

True or False? A leader is someone who has managerial authority and can _____ others.

True or False? Leadership identifies a process while leader identifies a _____

Behavioral theories of leadership focused on what effective leaders _____

Recent studies indicate that _____ intelligence is the best predictor of who will be a leader in an organization.

The _____ team leader role requires leaders to try to get the best out of their team.

For managers, communication can't be overemphasized because everything a manager does requires _____

The communication process begins with a _____ or purpose.

What is the communication sequence? _____ → encoding → channel → decoding → receiver

Along the grapevine, _____ news travels fastest.

Jargon can be very useful for communication within a specialized, _____ group.

The primary goal of active listening is understanding the full meaning of the speaker's _____

True or False? Nonverbal communication is an important part of _____ listening.

The control management function ensures that _____ are met in an organization.

A major part of the controlling function of management is to correct _____ problems.

Controlling is the _____ step in the management process.

MBWA stands for management by _____ around.

True or False? Employers have the legal right to read personal email of employees if it is sent on a company _____

True or False? Budgets can be effective tools for both planning and _____

The controlling function helps managers protect an organization's _____

True or False? Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as _____

_____ management oversees the transformation process converting resources [labor, raw materials] into finished goods & services.

The purpose of operations management is to manage the _____ process.

Value is created during the process of converting _____ into outputs.

As a product, piano lessons are considered a _____ because they are non-material.

Service organizations produce _____ outputs.

Manufacturing organizations produce _____ outputs.

True or False? The goal of operations management is to manage the process of turning labor & raw materials into goods & _____ of some type.

Courtesy and timeliness are measures of _____ quality.

In order for a value chain to function successfully, different partners in the chain must have _____ in one another.

Setting goals definitely seems to increase _____ and motivation.

One factor that seems to motivate workers across all cultures is seeking _____ work.

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