Business And Professional Communication KEYS For Workplace Excellence 4th Edition Kelly Quintanilla Miller, Shawn T. Wahl - Solutions

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Practising the phone skills you learned in this chapter, leave your instructor a professional voice mail message. Prepare a mini-agenda before you call. Introduce yourself. If necessary, spell your name and indicate the course and section. Speak slowly and clearly, especially when leaving your
Why is it important not to read directly from your notes during a presentation?
Discuss five ways to avoid stage fright.
Begin a job search by recognizing emerging trends and technologies, exploring your interests, evaluating your qualifications, and investigating career opportunities.
As a recent graduate of college or university, what advantages do you have as you enter the job market?
Develop effective search strategies to explore the open job market.
How can networking, even with people who aren’t in your field, aid you in your job search?
Expand your job-search strategies by pursuing the hidden job market.
If an employer requests a résumé, should you also include a cover letter even though the employer didn’t specifically ask for one? Explain.
Organize your qualifications and information to create a winning, customized résumé.
How can attending a job fair help you access the hidden job market?
Optimize your job search and résumé by taking advantage of today’s digital tools.
Understand the value of cover messages and how to draft and submit a customized message.
What kind of information should you include in the summary of qualifications on your résumé?
What information should you include in the introduction of a cover letter?
Explain the purposes, sequence, and types of job interviews.
Describe what to do before an interview, including using professional phone techniques, researching the target company, rehearsing success stories, cleaning up digital dirt, and fighting fear.
Describe what to do during an interview, including controlling nonverbal messages and answering typical interview questions.
Describe what to do after an interview, including thanking the interviewer, contacting references, and writing follow-up messages.
Prepare additional employment documents.
When applying to job positions, why is it smart to carry a card with vital statistics not included on your résumé?
What is the best way to handle questions about salary expectations?
Identify an election (federal, state, or local) for which a debate was broadcast. Analyze how the different speakers were able to adapt their messages based on the moderators’questions and their opponents’ answers. Who won the debate, in your opinion? What delivery skills did the candidates use
______________ occur(s) when the speaker should pause but instead fills the silence (“umm,”“ahh”).
Visit the WellSaid! website and access its free resources (www.wellsaid.com/freeresources/). Identify a short video coaching session that was particularly useful for you. List at least one new insight you gained from watching this video that supplements what you have learned in this chapter.
___________ refers to your credibility as a presenter as well as the credibility of the information delivered in your presentation.
Can you think of a time when a presentation would have been a more effective channel for delivering a message than an email or a memo? Why do you think it would have been more effective?
Pick a personal favorite speech from movie, television, radio, or any other medium. Identify the different phases (introduction, body, conclusion) as well as the transitions used throughout the speech. Identify the best practices and types of information offered based on what we have covered in
___________ refers to the words of a presentation in the context of organizational structure and the supporting information.
Take a moment to think about someone whom you view as an excellent presenter. What are the qualities of this person’s verbal and nonverbal communication? Does this speaker incorporate Aristotle’s appeals (ethos, logos, and pathos)?
Find and analyze a speech or presentation with significant historical importance. How might the speaker have altered his or her presentation given the communication technologies available today? Identify two or three different mediums that are available now that would have been significantly useful
___________ refers to building an argument by using individual examples, pieces of information, or cases, and then pulling them together to make a generalization or come to a conclusion.
Take a moment to think about someone whom you view as a bad presenter. What are the qualities of this person’s verbal and nonverbal communication while presenting? Does this speaker neglect to incorporate Aristotle’s appeals (ethos, logos, and pathos)?
___________ occurs when the speaker takes general information (premises) and draws a conclusion from that general information.
Discuss the qualities of an excellent presentation. In your view, what factors make a presentation memorable?
Explain the stance of cognitive dissonance theory.
Reflect on an occupation that interests you or one in which you are currently working.What are some situations that might require you to give an informative or persuasive presentation?
___________ refers to emotional appeal.
Establishing ___________ refers to showing the audience you have a shared interest, concern, or background.
Define inoculation in a persuasive speaking context.
Visit Young Entrepreneur on Twitter (@YoungEnt). These young professionals have used speech design to become effective communication professionals. What can you learn from their social media presence?
____________ include information that comes from within the organization, such as reports, policies, or interviews with employees and/or customers.
How would you go about taking an inventory of your audience before presenting?What are some examples of ways to retrieve information about an audience before a presentation?
Using a favorite speech or presentation, break down the different pieces of the presentation into a speech design outline. How does it compare with some of the speech designs you have used in class? What new strategies and designs can you apply to your speeches in the future?
____________ include information that comes from outside the organization, such as from outside agencies, the competition, the government, and the media.
Have you ever seen a speaker make an error when analyzing the audience or context?How did it affect the presentation?
Find a YouTube video of a global multimedia presentation (e.g., TED Talk, RSA speech).Write a brief summary about how one of your personal speech designs might be altered when tailored to a global audience.
List the steps of Monroe’s Motivated Sequence.
How do you typically go about gathering research? Is your method effective? Is it thorough? How could it be improved?
A(n) ____________ is any word or phrase that helps guide the listener from one point to the next.
Think about someone whom you find to be an excellent speaker. What makes this speaker excellent? How does he or she structure introductions and conclusions? Does he or she give attention to language and/or supporting aids? Are his or her speeches memorable? Why?
____________ are words or phrases that let the audience know where you are within the presentation.
Review the organizational patterns discussed in this chapter. Considering this information, what preference do you have related to the way you organize information for a presentation?
____________ terms are either made-up words or words used to express something other than their formal meaning.
____________ are like slang terms but are locally or regionally based.
A(n) ____________ occurs when a speaker signals to the audience that the presentation is concluding but keeps going by introducing more information.
Visit YouTube and watch Steve Jobs’s 2005 commencement speech at Stanford University. Why do you believe his oration was so powerful? What speech delivery skills did he use to make his presentation exceptional?
Have you ever seen a speaker reading a speech? What was your impression of that speaker? How did you feel as an audience member?
Identify the speaking quality that includes an extemporaneous speaking style and good eye contact.
When a professor presents a PowerPoint slide that is loaded with text, how do you, as a listener, respond?
______________ are tools used by a speaker to help support the audience’s interest in and understanding of the presentation.
Think about the speeches you have given in the past. How much time did you spend practicing the speech? Do you think it was an adequate amount of time? Why or why not?
The ______________ of a presentation will present the introduction, provide the transitions between the other speakers and their content areas, and give the conclusion.
Have you ever given a team presentation? Did the team members develop their presentations as a team or as individuals? Was your overall presentation cohesive?
______________ refers to the loudness of your voice delivery.
How do you respond to the adrenaline rush that accompanies your public speaking?What can you do to overcome or deal with these responses?
How quickly you deliver your words to the audience is defined as the __________ .
For ______________, seeing key points, demonstrations, or other supporting materials is essential to their understanding.
Nothing looks worse than a ______________ who appears distracted or uninterested when the rest of the team is presenting.
Find an online resource or social media website related to your professional work field. Find out what other professionals in your field are doing to maintain an optimal work–life balance. Websites such as Reddit and LinkedIn have specialized groups that allow you to engage with other members of
A(n) ____________ is the line or division between work and life.
Discuss a time when you felt burned out or overloaded. How did you respond? How did burnout influence your communication with other people?
Visit the website for WorkLifeBalance.com—under the Knowledge Center tab, review some of the case studies concerning work–life balance. Can any of these examples relate to your personal work experience? Reflect on how the solutions offered could be applied to your work environment.
____________ is an instrument of activity intended to provide goods and services to support life.
Have you ever experienced or observed bullying? How did you respond to the bullying?As a professional, what steps would you take to address workplace bullying?
Communicate with your coworkers to discover if there is a mutually shared hobby within your office. If there is, see how this hobby could be incorporated with the next teambuilding meeting or exercise.
Define work–life balance.
How do you manage stress and emotions such as anger? What strategies do you have, if any, that work for you?
____________ refers to the chronic exhaustion from persistent workload, decreased motivation, and apathy toward work.
Can the risks and health consequences (for individuals and organizations) associated with difficult customers and coworkers be alleviated with employee education and training? What experiences have you had, if any, concerning training or education related to uncivil workplace behavior?
Employee ____________ is the loss or turnover of employees to other jobs and industries perceived as having healthier workplace cultures.
Do you use IC Ts to manage time between your school, work, and family life? Do these devices help you achieve balance? If so, what technologies work for you? If not, what traditional life organizers do you recommend?
____________ is the nonsexual harassment of a coworker by a group of other workers or other members of an organization designed to secure the removal from the organization of the one who is targeted.
List two examples of information and communications technologies (IC Ts).
Define emotional intelligence.
Define human communication.
Perceiving your communication as effective while those around you perceive it as ineffective is known as ______________.
Identify the four steps of the KEYS process.
The ______________ is the method by which you send your message.
______________ refers to the location, time, and occasion where communication occurs.
Define communication apprehension.
______________ is the general term for the discussion, determination, and deliberation processes that attempt to decide what is right or wrong, what others should or should not do, and what is considered appropriate in our individual, communal, and professional lives.
______________ are principles or guidelines that support an organizational mission or goal.
Visit any of the websites for major social media companies (Facebook, Twitter, LinkedIn, etc.). Under the “About Us” section, read the company mission statement and goals for the organization. Do you believe the company communicates professional excellence to its audience? Write a brief
Break into small groups and create a bulleted list of what your team believes embodies professional excellence in communication. Compare your list with those of other groups in the class. Are there any practices that are universal across all groups?
Select any company or organization, and write a brief summary of its best communication practices. How can you apply these practices to your study of communication and to your professional career?
What are the contexts for business and professional excellence?
Why is it important to study communication?
Why must a speaker consider all the elements in the communication model for communication with excellence?
Discuss the KEYS process introduced in this chapter. What are the four KEYS features?

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Business And Professional Communication KEYS For Workplace Excellence 4th Edition Kelly Quintanilla Miller, Shawn T. Wahl - Solutions

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