Business Communication Process and Product 7th edition Mary Ellen Guffey, Dana Loewy - Solutions

Like a game of “telephone,” the grapevine can distort the original message because the news travels through many mouths and ears at the office. Knowing this, can you safely share with even a trusted colleague something that you would not comfortably discuss with everyone?
While serving as an interviewer on behalf of your organization, you are expected to tell prospective employees that the firm is a great place to work. However, let’s say you know that the work environment is bad, morale is low, and staff turnover is high. What should you do?
List seven reasons that explain why organizations are forming groups and teams.
What are virtual teams, and how can misunderstandings among participants be reduced?
What is groupthink, and how can it be avoided?
If you are considering organizing a meeting, what should you do before the meeting?
List five behaviors you consider most important in participating actively in workplace meetings.
Harvard professor and team expert J. Richard Hackman claims that research “consistently shows that teams underperform despite all their extra resources.” How would you, as a critical thinker, respond to this statement?
What techniques can make virtual meetings as effective as face-to-face meetings?
Ethical Issue: Rochelle is a good member of your team. However, you are disturbed that she is constantly promoting her Arbonne beauty products to other members of the team. She shows catalogs and keeps a supply of samples ready to distribute during lunch or after hours. Her desk smells like a
1. In what ways do employee work teams benefit organizations? 2. Compare and contrast student and corporate work teams. In what ways are they similar and different?3. How could you make a positive contribution to a school or work team?
1. Why do you think workplace meetings are so disliked?2. Do you think 15-minute stand-up meetings could be effective? Why or why not?3. How can the attitude and behavior of attendees affect the success of a meeting?
Teamwork is a staple in college classes today and usually works well for students and their instructors. However, occasionally a rogue member will take advantage of a group and barely collaborate. How do you deal with a student who does sloppy work, misses team meetings, and fails to respond to
Projecting a professional image begins in your business communication classroom and in other courses where your instructors evaluate your work and your participation. Imagine how a professor perceives students who skip classes, arrive late, forget homework, yawn with their tonsils showing, chew gum
Why is intercultural communication increasingly important, and what must business communicators do to succeed?
Name techniques for bridging the gap between cultures and achieving intercultural proficiency.
What should you assume about the level of proficiency in nonnative speakers of English?
What categories of ambiguous expressions should be avoided because they could confuse readers for whom English is not a first language?
Are there laws forbidding bribery in the United States, and are they effective in stopping corruption?
We are told to overcome our natural tendency to show ethnocentrism, judging other cultures by our own values. Does this mean we should accept actions we find abhorrent in other world regions as a mere manifestation of the indigenous culture? Provide examples to support your answer.
1. In its international expansion policy, Wal-Mart followed the advice of Harvard business professor Theodore Levitt, whose famous 1983 book The Globalization of Markets advocated standardization, not localization: “Gone are accustomed differences in national or regional preference.” Whereas
You know that it’s not acceptable to make ethnic jokes, least of all in the workplace, but a colleague of yours keeps invoking the worst ethnic and racial stereotypes. How do you respond? Do you remain silent and change the subject, or do you pipe up? What other options do you have in dealing
1. How do Chinese and Americans differ on key dimensions of culture as described in this chapter?2. In what ways does Wal-Mart’s strategy in China compare to its misadverntures in South Korea, Germany, and Japan?3. How can Wal-Mart and other multinational companies overcome the cultural barriers
1. When writing, what are the advantages and disadvantages to multitasking?2. Suze Orman is known for using simple, familiar language to express complex ideas. Does a business writer lose credibility when using this kind of language?3. Why does it make sense for a business writer to express ideas
1. Whether one is writing a book, making a speech, or composing a business letter, why is it important to anticipate the audience for the message?2. What does writing an effective financial help book have in common with writing an effective business message?3. Why is it important to follow a
The advent of mass mobility by automobile in the 1950s and increasing numbers of women joining the workforce have led to the dramatic rise of the fast-food industry. Middle-class families no longer gathered around the dinner table but became used to snacking on the go. Now many critics blame the
Peter Whitney, an employee at Wells Fargo, launched an Internet blog to chat about his life, his friends, and his job. After criticizing some of his coworkers in his blog, he was fired from his job handling mail and the front desk. Whitney said, “There needs to be clearer guidelines. Some people
Just a generation ago, business-people were businessmen, letter carriers were postmen, and flight attendants were stewardesses. A sea of change in language now dictates gender neutrality to avoid type casting. In business, the honorific Ms. Is used for all women, regardless of their marital status.
You may have heard about the so-called “ugly American,” the demanding, ethnocentric traveler who finds fault with all that is different abroad. But a recent survey among 4,500 hotel owners worldwide suggests that the least liked tourists come from France. The “best tourists” are the
Why do you think business writing differs from school essay writing?
List the three phases of the writing process and summarize what happens in each phase. Which phase requires the most time?
What six factors are important in selecting an appropriate channel to deliver a message? What makes one channel richer than another?
How does profiling the audience help a business communicator prepare a message?
Why is it OK to use instant messaging abbreviations (such as BTW) and happy faces in messages to friends but not OK in business messages?
A wise observer once said that bad writing makes smart people look dumb. Do you agree or disagree, and why?
Why should business writers strive to use short, familiar, simple words? Does this “dumb down” business messages?
What is wrong with the following statement? Pertaining to the above-referenced infraction, all employees are herewith warned by the undersigned not to install private software on company computers.
What is wrong with using expressions such as you claim, complaint, criticism, defective, failed, mistake, and neglected?

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