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fundamentals case management

Questions and Answers of Fundamentals Case Management

When responding to feelings, it is important to know the intensity of the feeling. It is very important to reflect to clients an accurate reading of what they must be feeling. All feelings have
You have developed a goal plan for a child. The parents agree with the plan, which involves summer camp and other recreational activities over the summer, all with a therapeutic program. The teacher
Hannah had a fairly ordinary chemical technician’s job at the company when the accident occurred. The company offered to pay all her medical benefits and a small stipend to support her while she
You are arranging for housing for a woman who is in a homeless shelter. Her parents come to see you and ask you to see that she also goes to therapy. They tell you she has never “seemed right,”
Hannah had a fairly ordinary chemical technician’s job at the company when the accident occurred. She and four other people were blinded by the accident. Hannah has told you she wanted a lawyer
Your client is going to court on his third DUI charge. The family of the woman whose car he hit calls your office before the proceedings because the article in the paper stated your client was
Hannah is a student working on a chemical engineering degree and doing a chemical engineering internship at a chemical plant near the college. She wants to remain in school. Her family is supportive
You are working with a support group. One of the participants tells you on the side that another participant is monopolizing the group’s time with frivolous details and asks if you will do
Hannah is a student working in a small chemical lab while completing a chemical engineering degree. She wants to remain in school. Her family is supportive of this, but they live in another state.
You have placed a woman in temporary housing after she left her home following severe abuse by her husband. The husband calls demanding to know where she is and tells you he will get his lawyer and
Hannah is a student working on a chemical engineering degree. She worked part time to pay her school expenses at a large chemical corporation. She wants to remain in school. Her family is supportive
You are talking to the victim of a violent crime in the emergency room. Her boyfriend barges in and demands to know “what’s going on.” Who owns the problem?In the above situations, identify who
Hannah has an intellectual disability and worked as a custodian at the company where the accident occurred. The company gave her $5,000 at the time of the accident, and the hospitalization plan and
The mother of a rape victim, with whom you have been working, calls and says that ever since the rape, her daughter has been crying and unable to eat or sleep. She tells you it is urgent that she
Hannah was a custodian at the small chemical engineering company where the accident occurred. The company had little insurance, and it has no interest in hiring her back for any reason. The company
You work at a victim/witness resource center where you assist the victims of crime to handle the emotional and technical ramifications of the crime before they go to court. The husband of a victim, a
Hannah is a PhD chemist with the corporation where the accident occurred. She has received a huge settlement from the corporation’s insurance company. The corporation has said she can come back to
A woman you have placed in temporary housing is angered by the loud music of her neighbors. She appeals to you to do something about it. Who owns the problem? In the above situations, identify
Harold is seeing a man who is coming out of rehab after years of drinking. Remembering how hard it had been for him to find a job and a place to live away from his drinking buddies, Harold begins
Marissa is interviewing a woman who has come in for help with her bills and job-readiness training. The woman is the mother of a 2-year-old boy. Marissa is the mother of a 2-year-old boy as well. She
Candy is working in a shelter for homeless men. She is new at her job and enjoys what she is doing. The fact that many of the men are in poor physical health and are unwashed is of great concern to
Carlos is working with a woman whose father is the president of a large bank in another city. She has become depressed and needs a referral to a therapist and perhaps a psychiatric assessment. Carlos
Gloria was raped by her stepbrother when she was 16 and he was 23. It was a very difficult situation; law enforcement officials were called, and eventually the situation broke up her family. She is
Mary Lou was once in a very abusive relationship. She was able, through much counseling and grit, to become assertive enough in her own behalf to get out of the situation. Today, she is happily
Bill is feeling very proud of himself. He talked to a man who had very complicated problems this afternoon. He put everything down on paper, while the man sat by his desk and drank a soft drink. Then
Alice is very upset because she gave the client some names of people she thought might be helpful in solving the client’s problem. Today, she met one of those people at the local deli where she
There are five grade levels of responses you might give to people who have come to you needing assistance in sorting out their problems and feelings.Grade A. These responses are the most useful in
A young Hispanic woman is admitted to the hospital, and the doctor believes she is showing obvious signs of schizophrenia. She is hallucinating and has not been eating. Her family tells you this
A Mexican American family brings an elderly aunt to the emergency room. The older woman is severely depressed and emaciated. She also appears to be nearly catatonic. She is admitted immediately to
After the birth of her fourth child, a Puerto Rican woman is referred for depression by her family doctor. At the intake interview, her husband comes and answers all questions. He indicates that he
You work in the school counseling office, and you have been asked to help a gifted young Vietnamese student fill out applications to several prestigious colleges. She is in line for a number of
A Chinese woman is hospitalized for a serious infection, and her doctors think she seems depressed over possible home problems. You talk to her, and she appears to reassure you that everything at
A Japanese family in the emergency room is seeing you because of a serious accident in which their teenage son was severely injured. During the course of the conversation, you cross your legs so as
A man from Vietnam is in your office because his 11-year-old daughter has been having trouble in school. The school suggested the daughter be tested by your agency. You are doing the intake, but only
Mr. Groff is 93 and living alone in his home. He only stopped driving last year. He would like to get out more, perhaps go to the senior citizen center. In addition, he would like to go to the Lions
Maria is paralyzed from the waist down following an accident three summers ago in a swimming pool. She is hoping to complete her degree in accounting, but she is complaining of depression and an
Look at Florence’s problem as she presented it to the case manager. Decide which parts of her problem are on the micro level, which parts are on the meso level, and which parts are on the macro
Arnie has problems with substance abuse. He considers himself an “alcoholic who likes a little cocaine now and then.” He is funny, articulate, and clever. When he comes to the case management
Marcella began to drink in the evenings after work when her husband left her for another woman. As the months went by, the divorce became increasingly acrimonious. There were accusations, attempts to
Pedro noticed that his colleague, Antoine, was using clients’ spending money to make small purchases for himself. Each resident in the group home was given a specific amount of spending money every
Beatrice, who has suffered from schizophrenia for most of her life, has been placed in a long-term residential facility. One night the worker decides to take the residents to a movie. The residents
A new worker, Jill, is working at a large residential facility for the mentally ill and has been assigned four clients for whom she is to develop goals and objectives to help these clients move
Clark is currently enrolled in treatment, and you are his case manager. He asks you if he may read his medical record. You should: a. Ask Clark to put the request in writing, and assist Clark in
While having lunch in the staff room, Jorge is obviously mad. He spent one morning taking a meticulous social history from a new client. The client, a man in his 20s, was pleasant and helpful. He
Jerry was a client who improved and was discharged 2 years ago. You receive a call from the National Can Company. The caller explains that Jerry has applied for a job and that the company would like
Kitty has a whole list of things to do today and doubts she can get it all done. She hates the way there are always things left to do at the end of the day. It just seems that no matter how hard she
Patty is completing a student internship for her associate’s degree in the therapeutic activities program. She asks to review the medical records of the people who were just in her projects group.
Ted is in a clinic with his elderly client, Gretchen, for a routine blood workup, which they do every other month. He notices Gretchen is bruised on the face and arms. For a while he makes small talk
Bill Jones is a client who has been in alcohol treatment programs at your facility. He is currently depressed about his pending divorce and present marital separation. He has signed a release of
Carmen is supposed to see her small caseload of persistently mentally ill individuals at least twice a week. Lately, with school and her mother’s death, she has not really seen her clients that
Mary Smith is a depressed elderly woman who was admitted to Polyclinic Hospital due to severe back pain. She was advised she might need surgery to correct the problem. You are her case manager at the
Jim is doing an intake with a man who claims he is depressed. He tells Jim that ever since his wife left he has had trouble concentrating and waking up in the morning. He talks about how lonely it is
In the case above you would.a. Release the complete chart.b. Release just the discharge summary.c. Release only those portions of the discharge summary that the school needs for their work with the
Elizabeth visited the home of an elderly man and got him to sign a release of information form so she could process an application to the county nursing home. In the man’s records were references
A 13-year-old boy requests that his school counselor be sent a copy of his initial interview and discharge summary. He signs a release of information form, documenting his written consent for the
Carl is uncomfortable around gay men. Bert, his client, is gay and has just broken up with his lover. Bert, who is 42 years old, had been in a long-term relationship and is devastated and in tears in
Kelly requests a copy of his current treatment plan. You should: a. Have Kelly put the request in writing and discuss the issue with the treatment team. b. Make a copy of the current
A children’s case manager writes a letter to a parent of a 14-year-old girl, currently a client at the case management unit. In the letter is this: “While it has not been confirmed or established
Jennifer had a long day and was trying to get out of the office before 5:00 p.m. She had one more person to see. Dr. Adams had asked Jennifer to give Abdul, a young man recently diagnosed with
Paula is a 17-year-old client in the daytime partial hospitalization program. Her mother phoned and requested to know Paula’s psychiatric diagnosis so that she could inform the family’s physician
An older woman comes to you for help after a particularly abusive incident with her husband. She admits that she is becoming increasingly afraid of him. She has no friends and no job, “because he
A man comes in who was referred by his job for possible crack use. The man admits he uses crack, but rarely and certainly not to the extent that it would interfere with his work. He will be given 4
A woman with two small children is referred to you because she recently lost her apartment. She has a meager income from a part-time job as a clerk in a convenience store and was unable to pay the
A woman who was recently placed in the community after 3 years in a state mental hospital is having trouble adjusting to the living arrangement made for her by the hospital. She is not going out and
A woman comes to your agency on a referral by the courts after she was arrested for selling various prescription medications on the street. She tells you she currently has some amphetamines, Xanax,
A human service worker is asked to plan a recreational activity for elderly residents on the floor where she works. She is not sure what to arrange but finally decides to do a program on supplemental
Sit with a small group of other students and decide how you will handle this situation. There are many areas both ethically and legally that are not clear, so the discussion you have with your

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