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hotel operations management
Operations Management 14th Edition William J Stevenson - Solutions
Two operators handle adjustments for a group of 10 machines. Adjustment time is exponentially distributed and has a mean of 14 minutes per machine. The machines operate for an average of 86 minutes between adjustments. While running, each machine can turn out 50 pieces per hour. Find the
A manager must determine requirements for waiting space for customers. A priority system is used to process customers, who are assigned to one of two classes when they enter the processing center. The highest-priority class has an arrival rate of four per hour; the other class has an arrival rate
During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson)of 40 per hour. Calls that cannot be answered immediately are put on hold. The system can handle eight callers on hold. If additional calls come in, they receive a busy signal. The three customer
Describe the project life cycle.LO.1
Discuss the behavioral aspects of projects in terms of project personnel and the project manager.LO.1
Name the six key decisions in project management.LO.1
Explain the nature and importance of a work breakdown structure in project management.LO.1
Give a general description of PERT/CPM techniques.LO.1
Construct simple network diagrams.LO.1
Analyze networks with deterministic times.LO.1
Analyze networks with probabilistic times.LO.1
Describe activity “crashing” and solve typical problems.LO.1
Discuss the advantages of using PERT and potential sources of error.LO.1
Discuss the key steps in risk management. LO.1
Will the AI technology render project managers unnecessary or obsolete? LO.1
Will using AI in project management mean fewer people have jobs? LO.1
A project manager may need two skill sets—those of a manager and those of a leader. Explain. LO.1
Explain the term project champion and list some ways to keep a champion involved with the project. LO.1
List the steps in risk management. LO.1
Give some examples of ethical issues that may arise on projects. What can a project manager do to minimize such issues? LO.1
What are the key advantages of using project management software? LO.1
What is a work breakdown structure, and how is it useful for project planning? LO.1
List the main advantages of PERT. List the main limitations. LO.1
Define each of these terms, and indicate how each is determined.a. Expected activity time.b. Variance of an activity time.c. Standard deviation of a path’s time. LO.1
Why might a person wish to be involved with a critical path activity? What are some of the reasons one might have for not wanting this association? LO.1
What are some of the potential benefits of working on a special project in one’s firm? What are some of the risks? LO.1
What are some aspects of the project manager’s job that make it more demanding than the job of a manager working in a more routine organizational framework? LO.1
What is the main benefit of a project organization over more traditional forms of operations management for project work? LO.1
What trade-offs are associated with time and cost estimates for a proposed project? LO.1
Who needs to be involved in assessing the cost of a project? LO.1
Name and explain briefly two ways that technology has had an impact on project management. LO.1
Project management techniques have been used successfully for a wide variety of efforts, including NASA space missions, huge construction projects, the implementation of major systems such as ERP, the production of movies, development of new products and services, theatrical productions, and much
Give three examples of unethical conduct involving projects, as well as the ethical principle each one violates. LO.1
For each of the following network diagrams, determine both the critical path and the expected project duration. The numbers on the arrows represent expected activity times.a. AOA diagram LO.1 2 10 LO 5
Chris received a new laptop for her birthday. She also received a check, with which she intends to purchase a new printer. Chris’s college instructor assigned a paper due next week, so Chris decided to prepare the paper on her new computer. She made a list of the activities she needs to do, and
Prepare a Gantt chart for each of the following in the style of the chart shown in section 17.5.a. The bank location problem (see Figure 17.4). Hint: Use the early start (ES) times given in Table 17.3.b. Solved Problem 2. LO.1
a. Develop a list of activities and their immediate predecessors similar to the lists in this problem for this diagram:b. Construct an activity-on-arrow precedence diagram for each of the following cases. Note that each case requires the use of a dummy activity.c. Construct an AON diagram for each
Three recent college graduates have formed a partnership and have opened an advertising firm.Their first project consists of activities listed in the following table.a. Draw the precedence diagram.b. What is the probability that the project can be completed in 24 days or less? In 21 days or less?c.
The new director of special events at a large university has decided to completely revamp graduation ceremonies. Toward that end, a PERT chart of the major activities has been developed. The chart has five paths with expected completion times and variances, as shown in the table. Graduation day is
Construct a network diagram for the information in the following table. Use either AOA or AON(see Example 5 for either type). What is the probability that the project will take more than 10 weeks to complete if the activity means and standard deviations are as shown below? Times are in weeks.Path
The project described in the following table is scheduled to be completed in 11 weeks. Construct a network diagram using AOA or AON (see Example 5 for either type). Then, answer the following questions:a. If you were the manager of this project, would you be concerned? Explain.b. If there is a
A project manager has compiled a list of major activities that will be required to install a computer information system in her firm. The list includes estimated completion times for activities and precedence relationships.Activity Immediate Predecessor Estimated Times (weeks)A — 2-4-6 D A 6-8-10
The following is a list of activity times for a project, as well as crashing costs for its activities.Determine which activities should be crashed and the total cost of crashing if the goal is to shorten the project by three weeks as cheaply as possible. First construct a network diagram. You can
The project manager of a task force planning the construction of a domed stadium had hoped to be able to complete construction prior to the start of the next college football season. After reviewing construction time estimates, it now appears that a certain amount of crashing will be needed to
A construction project has indirect costs totaling $40,000 per week. Major activities in the project and their expected times in weeks are shown in this precedence diagram.Crashing costs for each activity are:CRASHING COSTS ($000)Activity First Week Second Week Third Week 1-2 $18 $22 $—2-5 24 25
Chuck’s Custom Boats (CCB) customizes speedboats to each customer’s order. CCB has landed a contract with a mysterious New York lawyer (Mr. T). Relevant data are shown in the following table. The complication is that Mr. T wants delivery in 32 days or he will impose a penalty of$375 for each
Explain the terms lean operations and JIT. LO.1
Describe the main characteristics of lean systems. LO.1
List the five principles of how lean systems function. LO.1
List some of the benefits and some of the risks of lean operation. LO.1
Describe the Toyota Production System (TPS). LO.1
List the three goals of a lean system and explain the importance of each. LO.1
List the eight wastes according to lean philosophy. LO.1
Identify and briefly discuss the four building blocks of a lean production system. LO.1
Describe key lean improvement tools. LO.1
Outline considerations for successful conversion from a traditional system to a lean system. LO.1
Describe some of the obstacles to lean success. LO.1
What benefits can companies glean from incorporating gemba walks into their lean practices? LO.1
How are gemba walks different than value stream mapping? LO.1
Why do you think many organizations make decisions without attempting to understand what is happening on the factory floor? LO.1
Some key elements of production systems are listed in Table 14.3. Explain briefly how lean systems differ from traditional production systems for each of those elements. LO.1
What is the ultimate goal of a lean system? What are the supporting goals? What are the building blocks? LO.1
Describe the philosophy that underlies JIT (i.e., what is JIT intended to accomplish?). LO.1
What are some of the main obstacles that must be overcome in converting from a traditional system to lean? LO.1
Certain Japanese have claimed that Henry Ford’s assembly line provided some of the rationale for lean. What features of assembly lines are common to lean systems? LO.1
What is the kanban aspect of JIT? LO.1
Contrast push and pull methods of moving goods and materials through production systems. LO.1
What are the main benefits of a lean system? LO.1
What are the benefits and risks of small lot sizes? LO.1
What trade-offs are involved in shifting from a traditional operations system to a lean system for a manufacturing firm? For a service firm? LO.1
Who in the organization is affected by a decision to shift from a traditional operations system to a lean system? LO.1
To what extent has technology had an impact on lean systems? LO.1
In operations management, as in life, a balanced approach is often the best policy. One of the best examples of the benefits of this in operations management is the lean approach. Explain the basic factors that must be in place to achieve a balanced lean system. LO.1
Give three examples of unethical behavior involving lean operations, and state the relevant ethical principle that would be violated. LO.1
Determine the number of cycles per day and the production quantity per cycle for this set of vehicles:A 21 B 12 C 3 D 15 Use the sequence A-B-C-D. LO.1
What might Stephanie determine as the best production quantity per cycle for each day of the week? LO.1
Explain the importance of maintenance in production systems. LO.1
Describe the range of maintenance activities. LO.1
Discuss preventive maintenance and the key issues associated with it. LO.1
Explain breakdown maintenance and name the key issues associated with it. LO.1
State how the Pareto phenomenon pertains to maintenance decisions. LO.1
What is the goal of a maintenance program? LO.1
List the costs associated with equipment breakdown. LO.1
What are three different ways preventive maintenance is scheduled? LO.1
Explain the term predictive maintenance and the importance of good records. LO.1
List the major approaches organizations use to deal with breakdowns. LO.1
Explain how the Pareto phenomenon applies to:a. Preventive maintenanceb. Breakdown maintenance LO.1
Discuss the key points of this supplement as they relate to maintenance of an automobile. LO.1
What advantages does preventive maintenance have over breakdown maintenance? LO.1
Explain why having a good preventive maintenance program in place is necessary prior to implementing a lean system. LO.1
Discuss the relationship between preventive maintenance and quality. LO.1
The probability that equipment used in a hospital lab will need recalibration is given in the following table. A service firm is willing to perform maintenance and do any necessary calibrations for a fee of $650 per month. Recalibration costs $500 per time. Which approach would be most
The frequency of breakdown of a machine that issues lottery tickets is given in the following table.Repairs cost an average of $240. A service firm is willing to provide preventive maintenance under either of two options: #1 is $500 and covers all necessary repairs, and #2 is $350 and covers any
Determine the optimum preventive maintenance frequency for each of the pieces of equipment if breakdown time is normally distributed:Equipment Average Time (days)between Breakdowns Standard Deviation A201 20 2 B400 30 3 C850 40 4 Equipment Preventive Maintenance Cost Breakdown Cost A201 $300 $2,300
Explain the terms supply chain and logistics. LO.1
Name the key aspects of supply chain management. LO.1
List and briefly explain current trends in supply chain management. LO.1
Outline the benefits and risks related to outsourcing. LO.1
Explain what the main supply chain risks are and what businesses can do to minimize those risks. LO.1
Describe some of the complexities related to global supply chains. LO.1
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