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business
hotel operations management
Operations Management 14th Edition William J Stevenson - Solutions
Explain the term availability and perform simple calculations. LO.1
List some guidelines for successful service design. LO.1
List the characteristics of well-designed service systems. LO.1
Discuss the two key issues in service design. LO.1
Discuss several key issues in product or service design. LO.1
Define the terms operations management and supply chain. LO.1
Identify similarities and differences between production and service operations. LO.1
Explain the importance of learning about operations management. LO.1
Identify the three major functional areas of organizations and describe how they interrelate. LO.1
Summarize the two major aspects of process management. LO.1
Describe the operations function and the nature of the operations manager’s job. LO.1
Explain the key aspects of operations management decision making. LO.1
Briefly describe the historical evolution of operations management. LO.1
Describe current issues in business that impact operations management. LO.1
Explain the importance of ethical decision making. LO.1
Explain the need to manage the supply chain LO.1
How important is the loss of manufacturing jobs to the nation? LO.1
Can you suggest some actions the government (federal, state, or local) can take to stem the job loss? LO.1
What evidence is there of the importance of manufacturing innovation? LO.1
What possible solutions do you see for competitors such as Macy’s and Gap? LO.1
Why are companies like Hershey’s engaging in sustainability initiatives such as this? LO.1
How might Hershey’s actions affect others in the supply chain?How might they affect competitors or customers? LO.1
Recognize an ethical issue by asking if an action could be damaging to a group or an individual. Is there more to it than just what is legal? LO.1
Make sure the pertinent facts are known, such as who will be impacted, and what options are available. LO.1
Evaluate the options by referring to the appropriate preceding ethical principle. LO.1
Identify the “best” option and then further examine it by asking how someone you respect would view it. LO.1
In retrospect, consider the effect your decision had and what you can learn from it. LO.1
How do customers judge the quality of a supermarket? LO.1
Indicate how and why each of these factors is important to the successful operation of a supermarket:a. Customer satisfactionb. Forecastingc. Capacity planningd. Locatione. Inventory managementf. Layout of the store g. Scheduling LO.1
What are some of the ways Wegmans uses technology to gain an edge over its competition? LO.1
Briefly describe the terms operations management and supply chain. LO.1
Identify the three major functional areas of business organizations and briefly describe how they interrelate. LO.1
Describe the operations function and the nature of the operations manager’s job. LO.1
List five important differences between goods production and service operations; then list five important similarities. LO.1
Why are services important? Why is manufacturing important? What are nonmanufactured goods? LO.1
What are models and why are they important? LO.1
Why is the degree of customization an important consideration in process planning? LO.1
Describe each of these systems: craft production, mass production, and lean production. LO.1
Why might some workers prefer not to work in a lean production environment? LO.1
Discuss the importance of each of the following:a. Matching supply and demandb. Managing a supply chain LO.1
List and briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation. LO.1
Why do people do things that are unethical? LO.1
Explain the term value-added. LO.1
Discuss the various impacts of outsourcing. LO.1
Discuss the term sustainability, and its relevance for business organizations. LO.1
What are trade-offs? Why is careful consideration of trade-offs important in decision making? LO.1
Why is it important for the various functional areas of a business organization to collaborate? LO.1
In what general ways does technology have an impact on operations management decision making? LO.1
Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of services. What are the implications of these differences relative to managing operations? LO.1
One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain. LO.1
What ethical considerations are important in development of technology in general, as well as AI(artificial intelligence)? LO.1
a. What would cause a businessperson to make an unethical decision?b. What are the risks of doing so? LO.1
Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.a. What kinds of things would likely require forecasts?b. What inventory items does Hazel probably have? Name one inventory decision she
In what ways are Hazel’s customers most likely to judge the quality of her lawn care services? LO.1
What are some of the trade-offs that Hazel probably considered relative to:a. Working for a company instead of for herself?b. Expanding the business?c. Launching a website? LO.1
The town is considering an ordinance that would prohibit putting grass clippings at the curb for pickup because local landfills cannot handle the volume. What options might Hazel consider if the ordinance is passed? Name two advantages and two drawbacks of each option. LO.1
Hazel decided to offer the students who worked for her a bonus of $25 for ideas on how to improve the business, and they provided several good ideas. One idea that she initially rejected now appears to hold great promise. The student who proposed the idea has left, and is currently working for a
All managers have to cope with variation.a. What are the major sources of variation that Hazel has to contend with?b. How might these sources of variation impact Hazel’s ability to match supply and demand?c. What are some ways she can cope with variation? LO.1
Hazel is thinking of making some of her operations sustainable.What are some ideas she might consider? LO.1
Identify the question to be answered. This is critical. LO.1
Summarize the information given in the problem statement using the appropriate symbols. LO.1
Determine what type of problem it is so you can select the appropriate problem-solving tools such as a formula or table. Check your notes from class, chapter examples, and the Solved Problems section of the chapter, and any preceding chapter problems you have already solved for guidance. LO.1
Solve the problem and be sure to indicate your answer. LO.1
List several ways that business organizations compete. LO.1
Name several reasons that business organizations fail. LO.1
Define the terms mission and strategy and explain why they are important. LO.1
Discuss and compare organization strategy and operations strategy and explain why it is important to link the two. LO.1
Describe and give examples of time-based strategies. LO.1
Define the term productivity and explain why it is important to organizations and to countries. LO.1
Describe several factors that affect productivity. LO.1
Link strategy directly to the organization’s mission or vision statement. LO.1
Assess strengths, weaknesses, threats, and opportunities, and identify core competencies. LO.1
Identify order winners and order qualifiers. LO.1
Select one or two strategies (e.g., low cost, speed, customer service) to focus on. LO.1
Why is high productivity important for a nation? LO.1
Why do you suppose that service jobs have lower productivity than manufacturing jobs? LO.1
How can a company gain a competitive advantage by having higher productivity than its competitors have? LO.1
What factors enable Dutch tomato growers to achieve much higher productivity than the Italian and Greek growers? LO.1
Discuss the importance of the Dutch growers’ supply chain. LO.1
From time to time, various groups clamor for import restrictions or tariffs on foreign-produced goods, particularly automobiles. How might these be helpful? Harmful? LO.1
List the key ways that organizations compete. LO.1
Explain the importance of identifying and differentiating order qualifiers and order winners. LO.1
Select two stores you shop at, and state how they compete. LO.1
What is the Balanced Scorecard and how is it useful? LO.1
Contrast the terms strategies and tactics. LO.1
Contrast organization strategy and operations strategy. LO.1
Explain the term time-based strategies and give three examples. LO.1
Productivity should be a concern of every business organization.a. How is productivity defined?b. How are productivity measures used?c. Why is productivity important?d. What part of the organization has the primary responsibility of productivity?e. How is efficiency different from
List some factors that can affect productivity, as well as some ways that productivity can be improved. LO.1
Name 10 ways that banks compete for customers. LO.1
Explain the rationale of an operations strategy that seeks to increase the opportunity for use of technology by reducing variability in processing requirements. LO.1
Identify two companies that have time-based strategies, and two that have quality-based strategies. LO.1
Who needs to be involved in formulating organizational strategy? LO.1
Name some of the competitive trade-offs that might arise in a fast-food restaurant. LO.1
How can technology improve:a. competitiveness?b. productivity? LO.1
While it is true that increases in efficiency generate productivity increases, it is possible to get caught in an “efficiency improvement trap.” Explain what this means. LO.1
Give two examples of what would be considered unethical involving competition and the ethical principles (see Chapter 1) that would be violated.A catering company prepared and served 300 meals at an anniversary celebration last week using eight workers. The week before, six workers prepared and
Compute the multifactor productivity measure for each of the weeks shown for production of chocolate bars. What do the productivity figures suggest? Assume 40-hours work in a week and an hourly wage of $12. Overhead is 1.5 times weekly labor cost. Material cost is $6 per pound.Week Output (units)
The following table shows data on the average number of customers processed by several bank service units each day. The hourly wage rate is $25, the overhead rate is 1.0 times labor cost, and material cost is $5 per customer.Unit Employees Customers Processed/Day A 4 36 B 5 40 C 8 60 D 3 20a.
Briefly describe the cookie production process. LO.1
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