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business
hotel operations management
Operations Management 14th Edition William J Stevenson - Solutions
Briefly describe ethical issues in supply chains and the key steps companies can take to avoid ethical problems. LO.1
Describe the three concerns of small businesses related to the supply chain and suggest ways to manage those concerns. LO.1
List several strategic, tactical, and operational responsibilities related to managing the supply chain. LO.1
Discuss procurement in terms of the purchasing interfaces, the purchasing cycle, ethics, and centralized versus decentralized decision making. LO.1
Briefly describe the key aspects of supplier management. LO.1
Discuss the logistics aspects of supply chain management, including RFID technology. LO.1
Discuss the issues involved in managing returns. LO.1
Describe some of the challenges in creating an effective supply chain and some of the trade-offs involved. LO.1
What improvements has Walmart made to its supply chain system? LO.1
What competitive advantages might Walmart have over Amazon? LO.1
How concerned should customers be about what occurs in the supply chains for clothing they purchase? LO.1
What are the benefits and costs for companies involved in increasing supply chain transparency? LO.1
Businesses sometimes acquire widely dispersed processing facilities through a number of mergers or acquisitions. What trade-offs might they face in considering consolidation? LO.1
This reading offers one possible reason for the existence of a long supply process. Can you think of some other possible reasons for long supply processes? LO.1
Retail outlets that do not have an internet presence often complain that consumers come in to “kick the tires,” but then buy online from a competitor. Can you suggest some ways outlets can overcome that? LO.1
Some customers of internet businesses can avoid paying state sales taxes on purchases if the internet businesses don’t have a physical presence in their state. However, more states are enacting laws to collect taxes. What impact might this have on the clicks, bricks, or both choices? LO.1
What are the advantages and disadvantages of the Happy Returns process for retailers? LO.1
What example does this provide for future entrepreneurs? LO.1
What is a supply chain? LO.1
What are some recent trends in supply chain management? LO.1
What are the elements of supply chain management? LO.1
What are the strategic, tactical, and operations responsibilities in supply chain management? LO.1
What is the bullwhip effect, and why does it occur? How can it be overcome? LO.1
Explain the increasing importance of the procurement function. LO.1
What is meant by the term inventory velocity and why is this important? What is information velocity, and why is it important? LO.1
Explain strategic partnering. LO.1
What impact has e-business had on supply chain management? LO.1
What are some of the advantages of e-business? LO.1
What are some of the trade-offs that might be factors in designing a supply chain? LO.1
Why is managing returns important? LO.1
Explain the importance of supply chain visibility. LO.1
Describe what purchasing managers do. LO.1
Describe how purchasing interacts with two other functional areas of an organization. LO.1
Discuss the importance of RFID for supply chain management. LO.1
Discuss centralization versus decentralization in purchasing. What are the advantages of each? LO.1
Describe vendor analysis. LO.1
Describe supplier certification and explain why it can be important. LO.1
Compare viewing suppliers as adversaries with viewing them as partners. LO.1
Explain the benefit of cross-docking. LO.1
What trade-offs are involved in (a) sharing information with other organizations in a supply chain and (b) the acquisition of information-processing technology? LO.1
Who needs to be involved in (a) decisions on technology acquisition for supply chain management and (b) supply chain management? LO.1
Name three different ways that technology has improved the ability to manage supply chains. LO.1
Explain why each of these is critical for a successful supply chain operation:a. Integrated technologyb. Information sharingc. Trust among trading partnersd. Real-time information availabilitye. Event-response capabilityf. Procurement g. Risk management h. Agility LO.1
Given the complexities and risks involved with supply chains, might it make sense for a business organization to vertically integrate and be its own supply chain? LO.1
From a systems viewpoint, what are some of the environmental issues involved in a decision by a company to outsource manufacturing operations to a foreign country? LO.1
Select three of the examples of unethical behavior in section 15.5, other than those that violate basic human rights, and indicate which principle in Table 15.2 would be violated. LO.1
Explain the key benefit of the revised approach, and the reason for the benefit. LO.1
MasterTag has not yet decided to implement this plan. List the pros and cons you think should be considered. LO.1
Identify some of the main reasons organizations need to make location decisions. LO.1
Explain why location decisions are important. LO.1
Discuss the options available for location decisions. LO.1
Discuss key considerations related to global location decisions. LO.1
Outline the decision process for making location decisions. LO.1
Describe some of the key factors that guide service and retail location decisions. LO.1
Use the techniques presented to evaluate location alternatives. LO.1
Will Starbucks be able to successfully battle competition at home and abroad as it continues its march for global growth? LO.1
What are some key differences among the various countries that Starbucks serves, and how can it capitalize on these for future success? LO.1
What advantages might Starbucks have over local coffee businesses in global markets? In what way is it at a disadvantage to existing coffee houses in other countries? LO.1
In what ways can the location decision have an impact on the production system? LO.1
What community factors influence location decisions? LO.1
How are manufacturing and nonmanufacturing location decisions similar? Different? LO.1
What are the potential benefits of locating in foreign countries? Potential drawbacks? LO.1
What is factor rating, and how does it work? LO.1
Outline the general approach for developing location alternatives. LO.1
What are the basic assumptions in locational cost-profit-volume analysis? LO.1
Discuss recent trends in location and possible future strategies. LO.1
What trade-offs are involved in deciding to have a single large, centrally located facility instead of several smaller, dispersed facilities? LO.1
Who needs to be involved in facility location decisions? LO.1
Name several ways that technology has had an impact on location decisions. LO.1
The owner of a fast-food franchise has exclusive rights to operate in a medium-sized metropolitan area. Currently, the owner has one outlet open, which has proved very popular, often with lines of waiting customers. Thus, the owner is considering opening additional outlets in the area. What key
Corruption and bribery are common in some countries. Would you avoid locating in such a country, or locate there and deal with it? If the latter, how would you deal with it? LO.1
Give three examples of unethical behavior involving location selection, and indicate which ethical principle is violated (see Chapter 1). LO.1
A newly formed firm must decide on a plant location. There are two alternatives under consideration:locate near the major raw materials or locate near the major customers. Locating near the raw materials will result in lower fixed and variable costs compared to locating near the market, but the
A company that produces pleasure boats has decided to expand one of its lines. Current facilities are insufficient to handle the increased workload, so the company is considering three alternatives, A (new location), B (subcontract), and C (expand existing facilities). LO.1
Alternative A would involve substantial fixed costs but relatively low variable costs: fixed costs would be $250,000 per year, and variable costs would be $500 per boat. Subcontracting would involve a cost per boat of $2,500, and expansion would require an annual fixed cost of $50,000 and a
Two locations are being considered, one in the center of the city and one on the outskirts. The central city location would involve fixed monthly costs of $7,000 and labor, materials, and transportation costs of $30 per car. The outside location would have fixed monthly costs of $4,700 and labor,
For each of the four types of organizations shown, rate the importance of each factor in terms of making location decisions using L = low importance, M = moderate importance, and H = high importance.Factor Local Bank Steel Mill Food Warehouse Public School Convenience for customers Attractiveness
Using the following factor ratings, determine which location alternative (A, B, or C) should be chosen on the basis of the maximum composite score.Location Score Factor (100 points each) Weight A B C Convenience .15 80 70 60 Parking facilities .20 72 76 92 Display area .18 88 90 90 Shopper traffic
Determine which location has the highest composite score:Factor Weight East #1 East #2 West Initial cost 8 100 150 140 Traffic 10 40 40 30 Maintenance 6 20 25 18 Dock space 6 25 10 12 Neighborhood 4 12 8 15 LO.1
A manager received an analysis of several cities being considered for a new office complex.The data (10 points maximum) are as follows:Location Score Factor A B C Business services 9 5 5 Community services 7 6 7 Real estate costs 3 8 7 Construction costs 5 6 5 Cost of living 4 7 8 Taxes 5 5 4
A company that handles hazardous waste wants to minimize the shipping cost for shipments to a disposal center from five receiving stations it operates. Given the locations of the receiving stations and the volumes to be shipped daily, determine the location of the disposal center.Location of
An analysis of sites for a distribution center has led to two possible sites (L1 and L2 on the map).The sites are comparable on every key factor. The one remaining factor is the center of gravity.Use the center of gravity method to select the better site. Monthly shipments will be the quantities
Describe the conditions under which MRP is most appropriate. LO.1
Describe the inputs, outputs, and nature of MRP processing. LO.1
Explain how requirements in a master production schedule are translated into material requirements for lower-level items. LO.1
Discuss the benefits and requirements of MRP. LO.1
Describe some of the difficulties users have encountered with MRP. LO.1
Describe MRP II and its benefits. LO.1
Explain how an MRP system is useful in capacity requirements planning. LO.1
Describe ERP, what it provides, and its hidden costs. LO.1
What is ERP? LO.1
What are the three main reasons firms adopt ERP? LO.1
What are some hidden costs of ERP? LO.1
How does ERP fit with e-commerce and supply chain management? LO.1
Contrast independent and dependent demand. LO.1
When is MRP appropriate? LO.1
Briefly define or explain each of the following terms.a. Master scheduleb. Bill of materialsc. Inventory recordsd. Gross requirementse. Net requirementsf. Time-phased plan LO.1
How is safety stock included in a material requirements plan? LO.1
What factors can create safety stock requirements in an MRP system? LO.1
What is meant by the term safety time? LO.1
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