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information technology management
Technology And Public Management 2nd Edition Alan R. Shark - Solutions
What types of government data have you used, and where did you obtain it?
Will online voting ever happen? Would you like to have the option of voting online? Describe potential obstacles that may be encountered when it comes to online voting.
How can citizens better communicate with government at the various federal, state, and local levels using information technology?
Consider a community with which you are familiar. How well would you rate the overall effectiveness of its main website? What needs to be improved?
Describe what your personal and/or professional life would look like if you were entirely without broadband and the Internet for a day, a week, a year?
How has the Internet changed the way governments operate? Name at least five positives and five negatives.
Describe the role of government in deciding broadband and Internet policy; what seem to be the guiding principles?
Should the federal government seek greater control of the Internet in terms of online commerce and taxes?
Can you name one or more public-private partnerships that can serve as positive examples for future partnerships?
What steps can state and local governments take to ensure better broadband deployment and coverage?
Where do you see the “Internet of Things” going? How might this impact your office or home?
Where do you stand on the issue of net neutrality? Can you list at least five pros and cons?
What do you see as the limits of broadband communications? Can you elaborate?
What might the Internet look like in five to ten years?
What role does government data play in recording the history of the American people?
Why are some public sector organizations now sharing databases?
What is “open data,” and what power does it give citizens?
What is “unstructured data,” and why have humans created so much of it?
Why is big data creating a significant threat to personal privacy?
What are a couple of public or private sector guidelines that can be used to help keep individuals safe when their information is being used?
What is Personally Identifiable Information?
What is one misconception about big data, and what is its corresponding truth?
As an individual or group project, take at least two different data sets and use them to describe a public policy issue. Articulate the data and discuss the pros and cons of public policy and administration issues.
Review and critique at least five state and/or local data websites
Why is knowledge retention important to organizations today?
What are the two types of knowledge?
Why is the flow of knowledge critical to organizational growth and adaptation?
Why is a KM system’s codification critical to its success?
What are some types of knowledge repositories, and what kinds of knowledge content do they store?
Name some non-technical or cultural knowledge management systems.
What are the two common approaches to getting started with knowledge management?
Describe the value a mature knowledge management system can create for an organization.
What are the impacts of Artificial Intelligence and blockchain on knowledge management?
What is a GIS, and what is the core value of any GIS for public administrators?
Why is the ability of GIS to display multiple layers of data so valuable?
What are the three newly applied terms discussed in this chapter that describe the purpose of government?
How does GIS support those governmental goals, in brief?
How can GIS support the business objective of governments?
Why do emergency situations make the value of GISs readily apparent?
Why can an enterprise GIS be more powerful than many disparate GISs operating independently within an organization?
What new potential value are citizen smartphones and tablets bringing to GISs and other government decision-making tools?
What examples can you describe where a state or local government utilizes GIS for greater productivity or citizen engagement?
Where is further research and experimentation still needed?
Can you describe a GIS application that falls short of your expectations? Why?
Can you describe and explain how GIS can greatly assist in public management in any one of the following areas: health, transportation, public safety, parks and recreation, etc.?
Name the number and types of cloud-based services you use either for personal or professional use at the office or in the field.
Look up at least five different definitions of cloud computing applications and describe the common elements and differences.
Explain or discuss how cloud computing can further help governments improve their operations.
What are the dangers or limitations of cloud computing?
How secure is cloud computing? What do we know about its safety record?
What types of government services are well suited for a managed service provided by a company or another government entity?
Can you identify any weakness in the FedRAMP initiative? StateRAMP?
Identify at least three major security breaches that involved government and the cloud? What was the cause of each, and were there any similarities?
What do you see as the changing nature of technology leadership in moving away from managing IT infrastructure? What new skillsets will IT managers require?
Describe the role IT played in the early stages of its evolution as a department in both private and public sector organizations.
What are the three general approaches to performance measurement that can be applied to a wide range of scenarios and evaluations?
What is the name and the key elements of the productivity management project that measured executive branch outputs from
7 to
4?
Fill in the blanks: Outputs are typically evaluated as part of measurement while the more holistic measure of outcomes is associated with measurement. Describe the benefits of each.
What are three points of focus that have resulted from universal adoption of enterprise-wide IT in government?
Define costs and benefits and describe the relationship they share with one another.
What are the benefits and risks of relying solely on simplistic, classic business case metrics?
Describe the benefits and challenges of value-based performance metrics and explain what sets them apart from classic business case metrics.
How can challenges and risks in performance measurement be mitigated with the use of emerging tech?
How have cyber and or network security policies and procedures changed over the last five years?
How would you apply the Framework for Cybersecurity in your organization or an organization you may be familiar with?
How often do you change your passwords? Are they generally considered “strong?” What other safety measures are used?
Does your organization have policies and procedures for working with mobile devices? What are your policies regarding downloads and adding software applications?
When were your organization’s security policies last reviewed?
Have you participated in a Cybersecurity Awareness Program? What, if anything, did you learn?
Can you identify any security weaknesses that still exist in your organization? If yes, why do they still exist, and what would it take to remedy them?
What types of energy resilience programs exist in your government agency or jurisdiction if the power goes out? If you are familiar with them, are they adequate? Why or why not?
Can you identify and explain the nine sources of cyber threats to federal agencies and critical infrastructure?
What more can the federal government do to better protect the nation’s critical infrastructure?
What can state governments do to better protect citizens from cyber-crime?
What role can and should local governments play in protecting their records and infrastructure?
What are some examples of how the human factor in technology changes how work gets done?
What are the functions of software specialists and data specialists in government IT departments?
What are some special considerations public sector organizations face when it comes to recruiting and retaining IT specialists?
What is rapid iteration, and what role does it play in creating useful and usable software?
What makes digital natives different from previous generations of workers?
How is technology enabling workers to simultaneously be more independent and more collaborative?
What is telework, and why is the Telework Act of
0 significant?
What are three best practices from the private sector that managers can modify to remove barriers preventing the adoption of new technologies in their organizations?
What strategies can you recommend that address employees who are uncomfortable with learning and adopting new technologies?
How do you keep up with new technology trends in business and government? What website or information services do you visit most often? What blogs do you subscribe to?
What concerns you the most about the fast-moving pace of new technologies?
Do you believe that our laws and administrative procedures are on par with technological progress? Can you cite an example?
Why is ethical perfection in government likely impossible, regardless of innovation and new technology?
Can you identify ways government and the private sector address the digital gap and digital inclusion?
What policies or programs would you propose to address the digital divide? Explain.
How does technological advancement compound the complexity of ethics for public administrators?
Why is ethics in information technology particularly vexing?
What methods might positively address bias and ethics in emerging technology?
What rhetorical questions could guide a public administrator to make decisions based on equity?
Consider a town or community you are familiar with. What are specific populations most affected by digital access?
Is there a scenario that an action is ethical but causes inequity? Or a decision that is equitable but unethical? Explain and offer an alternative.
How many nonprofit associations do you belong to? Have you noticed any changes in how the website functions or how news and information are pushed to you?
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