Information Technology For Management 12th Edition Efraim Turban, Carol Pollard, Gregory Wood - Solutions

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What are three hardware components essential to effective Internet operations? What are their functions?
What role might the Internet play in a global distribution system?
How do affiliate reservation systems differ from non-affiliate reservation systems?
What services are provided by a central reservation system?
Why is data security a concern of global distribution systems?
What are the typical activities associated with the use of a PMS reservation module?
What data are collected through reservation inquiry procedures?
What data are generally included in confirmation letters produced by property- level reservation systems?
How cana property use data maintained by reservation records?
What kinds of reports can be produced by PMS reservation modules?
What are the merchant model and the wholesaler model? How are they dif- ferent?
What does the term “intersell agency” mean?
What primary functions does a rooms management module perform?
How does a rooms management module help reduce room status discrepancies?
How does a rooms management module automatically perform room and rate assignments? Explain how an override option may be useful to management.
How can a rooms management module be used to schedule housekeeping staff and measure the productivity of room attendants?
What are some of the reports that a rooms management module can generate?
What are the primary functions a guest accounting module performs?
What types of folios might a guest accounting module use? Give brief descriptions of each.
Why are identification codes and reference codes important to online posting procedures?
What are some of the advantages of the system update routine performed by a guest accounting module?
How are account settlement Petes influenced by a guest accounting application?
What issues should hospitality managers consider before interfacing separate applications with a property management system?
How does the choice between simplex and duplex communication affect an interface between a central reservation system and a property management system?
What are typical POS data entry requirements for posting charges to appro- priate guest folios?
What are some concerns that management should address in relation to inter- facing a POS system to a PMS system?
What data are maintained by a CAS call record file? Explain how this data may be useful to management.
What are the major differences between hard-wired and micro-fitted electronic locking systems? Identify advantages and disadvantages of each system.
What are three energy control strategies that may be used by an energy man- agement system?
How can lodging properties benefit from automated self-check-in/self-checkout systems?
What are two in-room vending systems? Explain the advantages and disad- vantages of each.
What external information services may guests be able to access from in-room computer terminals?
What are the necessary hardware components of a POS system? Describe the varieties of each component.
How do preset keys differ from PLU keys?
What functions do modifier and numeric keys perform?
How can a customer display unit on a POS terminal enhance management's internal control system?
What are two important features available for traditional guest check printers?
How are guest checks opened and closed within a POS system?
What types of data are kept by the major files maintained by POS systems?
Why would managers prefer touchscreen, handheld, or wireless terminals to conventional keyboard order entry devices?
What kinds of sensor devices do some types of automated beverage systems have?
What are the basic components of an automated beverage control system?
What three files does a recipe management application maintain?
How can other management applications use the data in recipe management files?
What does the term “sub-recipes” mean? Explain how sub-recipes are used in an ingredient file of a recipe management application.
Why is it useful for a sales analysis application to be able to access POS system files?
What problems could managers encounter when the restaurant operation uses generic software applications to manage information?
How can managers benefit from integrated software applications?
What do the terms “precosting” and “postcosting” mean?
How are menu management applications, such as menu engineering, different from most other management applications?
How can managers use the results of menu engineering to improve the profitability of their operations?
What are some of the reports produced by automated beverage systems that enhance management's control of operations?
What are the advantages an automated sales office has over a non-automated sales office?
What are the advantages of using an automated sales system to create a function book and a banquet event order?
How does automation facilitate trace file, account file, and master card file systems?
What is the goal of revenue management?
What role does booking pace play in revenue management?
Why is transient displacement analysis so important in determining whether to accept a group reservation?
What does the term “off-premises catering” mean?
What does “finished product catering” mean?
What files are typically included in catering software packages?
What competitive advantages do automated home delivery systems offer?
What functions are performed by an accounts receivable module?
How can management use an aging of accounts receivable schedule?
What functions does an accounts payable module perform?
What override options provided by accounts payable modules may be useful to management?
What are some uses of the cash requirements report produced by an accounts payable module?
What functions are performed by a payroll module?
What are some of the characteristics of hospitality operations that complicate the design of a back office payroll module?
How can differences among purchase units, issue units, and standard recipe units complicate the design of a back office inventory module?
What are two basic ways by which a purchasing module may automatically generate purchase orders?
What functions does a financial reporting module perform?
What is the purpose of a management information system?
What are the typical duties and responsibilities of a property systems manager? Of a department systems supervisor?
What are the three phases of the data processing cycle? Describe the functions performed in each phase.
What does the term “binary code” mean?
What is the difference between a bit and a byte? A kilobyte and a megabyte?A megabyte and a gigabyte? A gigabyte and a terabyte?
What does the term “database” mean? Explain how database management programs can be useful to managers of hospitality operations.
What are “files,” “records,” and “fields”? Explain how they are organized within hierarchical and relational database structures.
How do primary and secondary keys function in relation to multiple searches across a broad spectrum of field categories within a large database?
What is the difference between data warehouses and data marts?
What are the different methods by which frequent diner applications can capture transactions?
How can management go about analyzing the current information needs of a hospitality operation? Explain how flowcharts can be used as a method of analysis.
What are some of the ways management can collect product literature regarding technology systems?
What factors must management take into account when determining system requirements?
What does the term “algorithm” mean? Explain how this term relates to management's task of determining system requirements.
What are the three major sections of a “request for proposal”? Explain why it is important for management to ask vendors to follow the same format when submitting proposals for review.
In relation to purchasing a technology system, what do the terms “direct costs,” “indirect costs,” and “hidden costs” mean? Give examples of each.
What are the three areas typically addressed in a contract for the purchase of a technology system?
What are the major differences between single-vendor, multi-vendor, and other equipment manufacturer contracts? Describe the advantages and disadvantages of each.
Upon completing contract negotiations, what factors must management officials address regarding the installation of a technology system?
Why is securing adequate documentation of each system component critical to the success of system operations beyond the installation period? Identify the three critical forms of documentation.
Describe two or three search techniques you learned from these tutorial videos that you think will be particularly helpful.
Name the different types of systems development methodologies.
What is the main difference between the waterfall method and the agile method?
Why is it important for an organization to be flexible when developing information systems?
Why is the concept of DevOps appealing to organizations?
How is RAD different from JAD?
What are the three classes of CASE tools?
What is a low-code development platform? What are its advantages and disadvantages?

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