Managing Technology In The Hospitality Industry 6th Edition Michael KasavanaJohn Cahill - Solutions

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2. The academic library at Madison College, with a collection of 400,000 volumes, serves 150 faculty members and 3,000 students. The library has a director and two assistant directors and is divided into six departments, each with its own department head. The work atmosphere is fairly formal; the
3. “Library reorganizations done in a top-down manner, even with the best of intentions, will reflect only administrative priorities because their tools can only be used to strengthen their position. Reorganizations done solely for administrative prerogatives necessarily must exclude, suppress,
4. Do you agree with Steve Staninger that top-down reorganizations are rarely successful? Choose a particular type of library and imagine that you are in charge of reorganizing an out-of-date structure? How would you go about the process?
1. Johansen and Swigart describe the chaotic feeling that results from working inside an organization that is in the midst of restructuring:Business organizations are changing, whether they want to or not.The changes are chaotic—the experience from inside or close to a large corporation, as well
2. Dess et al. wrote, “Organizational structure has traditionally been viewed as layers of boxes neatly stacked atop one another, connected by solid and dashed lines. This view focused our attention on hierarchy, reporting relationships, division of labor, and accountability. The new corporate
3. Rosabeth Moss Kanter recently commented, “Organizational structures that allow divisions and departments to own their turf and people with long tenure to take root creates the same hardened group distinctions as Congressional redistricting to produce homogeneous voting blocs—all of which
4. Organizational culture has many elements, including “heroes” and “stories and myths.” Think about an organization with which you are familiar. Does that organization have heroes and myths, and, if so, why were they important to that organization?
• Understand the importance of both specialization and coordination within an organization
• Know the differences between vertical and horizontal specialization
• Be able to discuss the seven methods used to create departments in libraries
• Be familiar with the differences in decision making in centralized and decentralized organizations
• Be able to explain the importance of delegation within an organization
• Be able to discuss why there is no one “optimal” organizational structure for libraries
1. Samuel Shea has been employed by the Sullivan State University Library for the past 45 years. He came to SSU (when it was still Sullivan State College) as a new graduate from library school. He rose through the ranks and has been library director for 36 years. When he was first hired there were
2. It is never easy to change an organization’s structure and thus the tendency is often to let things remain as they are. The “we’ve always done it this way” mindset is a constraint that impedes any organization’s progress.Ironically, it is especially hard to envision change when an
3. There is an old saying, “If it ain’t broke, don’t fix it.” Using the same organization that you worked with above, provide a rationale for leaving its organizational structure as it is now. If an organization’s structure seems to be working well, how would you know when it is necessary
4. In an article in Legal Reference Services Quarterly, Timothy J. Gallina describes some alternatives models that might be used for presidential libraries in the United States. Presidential libraries are now very geographically decentralized with each former president establishing a separate
1. Everyone has heard the old adage, “If you want it done right, do it yourself.” Why do effective managers have to disregard this adage? What happens if they don’t?
2. In a recent research report examining organizational structure in academic libraries, Roger Schonfeld stated that many library directors now view organizational structure not as enduring but transient, only appropriate to a given period in a library’s history. Thus it is not something to try
3. Henry Mintzberg wrote, “Every human activity—from the making of pots to the placing of a man on the moon—gives rise to two fundamental and opposing requirements: the division of labor into various tasks to be performed and the coordination of these tasks to accomplish the activity. The
4. James Neal, the former vice president for Information Services and university librarian at Columbia University, wrote: “We invest enormously in the people who work in a library organization both in terms of the responsibilities we assign them and in their growth and development; yet we don’t
• Understand the differences between mechanistic and organic organizational structures
• Know why elements of the bureaucratic structure continue to be used in so many contemporary organizations
• Be able to discuss why it is difficult to change any already existing organizational structure
• Be familiar with some of the ways libraries have modified bureaucratic structures to make them more organic
• Be able to discuss some steps that should be taken before a reorganization begins
1. Carl Guarino, a top executive of SEI, a large successful financial services organization, stated, “We reject the idea that because people sit at the top of the organization, power resides with them and control comes down the line. Power is much more diffused and dispersed in this
2. Two professors from the University of Amsterdam’s School of Business, J. Strikwerda and J. W. Stoelhorst, interviewed a number of business executives. They reported that these executives “had nothing positive to say about the organizing principles of the matrix organization.”This type of
3. Although the bureaucratic form of organizational structure has been criticized in recent years, it still has many proponents. Elliot Jaques, in an article entitled“In Praise of Hierarchy,” wrote, “The hierarchical kind of organization we call bureaucracy did not emerge accidentally. It is
4. Carla Stouffle, former library director at the University of Arizona, which was one of the first organizations to adopt a team-based structure, wrote, “Perhaps the library personnel who have to make the greatest changes and who will face the most difficulties in the transformation of the
• Know the types of jobs available in libraries and information centers
• Understand the elements of a job description
• Recognize that libraries want to attract a diverse workforce
• Know the steps to filling a position and applying for a position
1. Go to the ALA Jobline or other source for library jobs and select an advertisement for an opening that you might like to pursue. Carefully read the posting and develop a cover letter that you would use to demonstrate both your qualifications and enthusiasm for the position.
2. Take another advertisement for a position that interests you and pretend you are on the search committee. Formulate eight questions that you might recommend the committee ask candidates for this opening.
3. This time select a job opening and research the institution. Pretend that you have been called for an interview. What information should you know before you go on site? Make a list of ways you might find institutional information that will help you decide if you want to work there.
4. After you have researched an institution for #3, now formulate some questions that you, as a candidate, might ask a search committee at that institution.
1. Should you ever apply for a position where you are lacking some of the specified requirements? Discuss examples of when it might be OK to apply for a job when you are missing some of the requirements.
2. Form into groups of three or four and discuss your experience with the job search process.Examples of discussion questions could be: Were you interviewed by one person or a committee? How did you find out about the opening? Did you ever hire someone else?How did that go?
3. “It is time for parents to teach young people early on that in diversity there is beauty and there is strength.” — Maya Angelou. Form a group and discuss this quotation. How does diversity make libraries stronger? What kinds of diversity are found in library and information centers? Make a
4. There are libraries that will not consider a staff member for a professional position, even after the staff member has gained an MLIS. What would the rationale be? What do you think of such a policy?
Refer to your answers in Question 2. What valuable information could be collected by the NFC tag in these businesses?
Use an existing account, or sign up for an account, at one of the websites listed in Table 6.7. Make a list of the ways that the website recommends its content, goods, or services to you. Based on your observations, are you able to determine what kind of recommendation system is in use by the
Review Table 6.3, Popularity Factors Used by Search Engines. Select three factors that search engines use to evaluate a website’s reputation. Next, generate a list of strategies or ways that a website owner could use the factors to improve its ranking on a search engine. For instance, if one of
If you have an account on Twitter, download Tweetdeck, an alternative interface for Twitter. Use Tweetdeck and prepare a brief report on the advantages or disadvantages of using this program.
Visit the LinkedIn page for college students: students.linkedin.com. Using the information on this page, create a LinkedIn account and begin building your professional network. Search the Internet for additional tips on using LinkedIn to find jobs and prepare a brief report on your findings.
After reading Video Case 7.3 below, get together with two or three other students and brainstorm some ideas for how your college or university could create a viral video campaign. Use the success factors listed in the case to evaluate your ideas. Write up a brief recommendation for your best idea,
Based on your results, how much does the captive offshoring model allow for risk? The answer is the difference between the TCOs of the two models.
Rejecting a job candidate because of concerns about the person’s health from information on his or her Facebook page is an example of what?
Research the current debate about 3D printing and bioprinting.
Many questions were asked in the first two sections of this chapter—about the privacy paradox, privacy, and civil rights and responsible conduct. Answer those questions.
Discuss whether cognitive overload is a problem in your work or education. Based on your experience, what personal and organizational solutions can you recommend for this problem?
Assume that you read about a new nonalcoholic drink discovery called “Don’t-forget-a-thing.” This remarkable drink, being marketed to students for $9.99 plus shipping and handling, would give the perfect recall of what he or she had read in the textbook in preparation for the exam. How would
Why is data security a concern of electronic distribution systems?
What role might the Internet play in a global distribution system?
How do affiliate reservation systems differ from nonaffiliate reservation systems?
What does the term “intersell agency” mean?
What services are provided by a central reservation system?
What are the typical activities associated with the use of a PMS reservation module?
What data are collected through reservation inquiry procedures?
What data are generally included in confirmation letters produced by propertylevel reservation systems?
How cana property use data maintained by reservation records?
What kinds of reports can be produced by PMS reservation modules?
What are the merchant model and the wholesaler model? How are they different?
What primary functions does a rooms management module perform?
How does a rooms management module help reduce room status discrepancies?
How does arooms management module automatically perform room and rate assignments? Explain how an override option may be useful to management.
How can a rooms management module be used to schedule housekeeping staff and measure the productivity of room attendants?
What are some of the reports that a rooms management module can generate?
What are the primary functions a guest accounting module performs?
What types of folios might a guest accounting module use? Give brief descriptions of each.
Why are identification codes and reference codes important to online posting procedures?
What are some of the advantages of the system update routine performed by a guest accounting module?
How are account settlement procedures influenced by a guest accounting application?
What issues should hospitality managers consider before interfacing separate applications with a property management system?
How does the choice between simplex and duplex communication affect an interface between a central reservation system and a property management system?
What are typical POS data entry requirements for posting charges to appropriate guest folios?
What are some concerns that management should address in relation to interfacing a POS system to a PMS system?
What data are maintained by a CAS call record file, and how may these data be useful to management?
What are the major differences between hard-wired and micro-fitted electronic locking systems, and what are the advantages and disadvantages of each system?
What are three energy control strategies that may be used by an energy management system?
What are some examples of auxiliary guest services that have been simplified by automation?
How can lodging properties benefit from automated self-check-in/self-checkout systems?
What are two in-room vending systems? Explain the advantages and disadvantages of each.
What external information services may guests be able to access from in-room computer terminals?
What are the necessary hardware components of a POS system? What are the varieties of each component?
How do preset keys differ from PLU keys?
What functions do modifier and numeric keys perform?
How can a customer display unit on a POS terminal enhance management's internal control system?
What are two important features available for traditional guest check printers?
What information might be found on a guest’s payment card?
How are guest checks opened and closed within a POS system?
What types of data are kept by the major files maintained by POS systems?
Why would managers prefer touchscreen, handheld, or wireless terminals to conventional keyboard order entry devices?
What kinds of sensor devices do some types of automated beverage systems have?
What are the basic components of an automated beverage control system?
What three files does a recipe management application maintain?
How can other management applications use the data in recipe management files?
What does the term “sub-recipes” mean? How are sub-recipes used in an ingredient file of a recipe management application?

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Managing Technology In The Hospitality Industry 6th Edition Michael KasavanaJohn Cahill - Solutions

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