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business
introduction e-business management
Business Principles And Management 12th Edition James L. Burrow, Kenneth E. Everard, Brad Kleindl - Solutions
The most efficient organizational structure is aa. line organizationb. line-and-staff organizationc. team organizationd. decentralized organization
The span of control at the top of an organization is usually ______ at the lower levels.a. greater thanb. about the same asc. smaller thand. There is no span of control at the top of an organization.
Businesses measure the quality of products and services by comparing them againsta. proceduresb. standardsc. policiesd. goals
Which of the following is not a characteristic of an effective goal?a. Goals must be specific and meaningful.b. Goals must be achievable.c. Goals must be clearly communicated.d. Each goal must focus on one company activity.
Strategic planning in an organization is followed bya. operational planningb. organizational planningc. hiring and training employeesd. None of the answers is correct.
Organization in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level
Company’s reason for existing
Guidelines used in making decisions regarding specific, recurring situations
Number of employees that any one manager supervises directly
Drawing showing the structure of an organization, major job classifications, and reporting relationships
Obligation to accept responsibility for the outcomes of assigned tasks
Organization in which team members together are responsible for the work assigned to the team
Specific measure against which something is judged
Specific statement of a business’s purpose and direction
Specific statement of a result the business expects to achieve
List of steps to be followed for performing certain work
Organization in which employees are organized into temporary work teams to complete specific projects
Organization with fewer levels of management than traditional structures
Critical Thinking A list of symptoms of business problems follows.For each symptom, write a question that could be used to help identify the actual problem.a. The number of products returned by customers has increased greatly in the last six months for an e-commerce company.b. Three employees who
Writing Keep a record of how you spend your time for two days.Record your activities every half hour. Then review how you used your time. Identify the times when you believe you were using time effectively and the times you were not. Prepare written recommendations on how you could more effectively
Math During one month, three managers recorded the number of hours they spent on each of the four management functions.Ms. Perez spent 42 hours on planning activities, 26 on organizing activities, 83 on implementing activities, and 57 on controlling activities. Mr. Patton used 65 hours on planning,
What skills do supervisors and other managers need in order to manage business information effectively?
What are some ways that supervisors can help employees manage their time better?
Of the five areas of responsibility of supervisors, which do you believe is the most important to the success of the company, and why?
Why are most supervisors required to divide their time between supervisory responsibilities and other work?
What are some reasons the best employee in a job may not make the best supervisor for other people in that job?
Why would large companies need mid-managers who spend most of their time on one management function, such as controlling?
How could an employee perform all four of the management functions and still not be a manager?
List the advantages and disadvantages that Erik Berman should consider when deciding whether to apply for the supervisor’s position at Freeden Web Technologies.
The first step in the problem-solving procedure is toa. conduct researchb. identify possible symptomsc. analyze several solutionsd. locate and identify the problem
New information not yet included in a management information system can be gathered bya. conducting researchb. asking what-if questionsc. reviewing company recordsd. asking employees
An appropriate way to improve the quality of work accomplished in a supervisor’s work area is for the supervisor toa. spend a short amount of time helping an employee improve their work proceduresb. step in and take over the work of an employee who is not performing correctlyc. schedule more
Which of the following is not one of the factors that determines the effectiveness of a supervisor’s job?a. the quality of work of the supervised employeesb. the efficient use of the company’s resourcesc. increases in the company’s total profitsd. the satisfaction of the supervisor’s
The first level of management in a company is typicallya. executivesb. supervisorsc. mid-managersd. work coaches
Which of the following statements about the role of managers is true?a. Managers make up the greatest percentage of employees in a business.b. Managers are responsible for completing the day-to-day work of a business.c. There are only two levels of management in most businesses.d. Managers are
Sign or indication of something that appears to be a problem Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i. planning j. problem k.
Subject to the authority and control of another person Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i. planning j. problem k. subordinate l.
Carrying out plans and helping employees to work effectively Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i. planning j. problem k.
Involves analyzing information and making decisions about what needs to be done Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i. planning j.
Experienced manager who meets regularly with a new manager to provide feedback and advice Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i.
Difficult situation requiring a solution Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review i. planning j. problem k. subordinate l. supervisor m.
Person who performs all management functions but spends most of the time on one or two management functions or is responsible for a specific part of the company’s operations Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec.
Determining how plans can be accomplished most effectively and arranging resources to complete work Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance
Evaluating results to determine if the company’s objectives have been accomplished as planned Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h. performance review
Person who performs all four management functions on a regular basis and has authority over other jobs and people Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h.
Procedure that evaluates the work and accomplishments of an employee and provides feedback on that performance Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h.
Process of accomplishing the goals of an organization through the effective use of people and other resources Write the letter of the term that matches each definition. Some terms will not be used.a. controllingb. executivec. implementingd. managemente. managerf. mid-manager g. organizing h.
Speaking Divide into small groups. For this project, you may interact with your group only by e-mail. Brainstorm a list of e-mail do’s and don’ts appropriate for a workplace setting. Using your group’s ideas, compose an e-mail policy for your workplace. Present your group’s policy to your
Technology Keep track of your various types of communication during a school day. Use the charting feature in a software package to develop a pie chart like the one in Figure 10-1. Divide the pie according to the percentage of time you spend each school day (a) listening, (b) speaking,(c) reading,
Research Use your school library or the Internet to research the topic of nonverbal communication. Find pictures in magazines that show examples of nonverbal communication. Show these images to members of your class. See if they can identify the nonverbal message.Ask them to explain why they are
Math LaToya put the following idea in her company’s suggestion box: “Rather than hire a new full-time worker at $15 per hour to handle our increased business, hire two half-time workers at $10 per hour. Then, if business slows later, we can cut back to one halftime worker or no workers.”a. As
Describe how busy managers can encourage effective listening.
Discuss what strategy you would use to help resolve a conflict situation between two employees who always disagree on how a task should be handled.
Distortion is not always unconsciously done. Explain why employees may consciously distort information. Do you think such behavior is ethical?
A manager was enjoying giving a talk about business to a group of young people. An audience member asked the manager whether he believed in open communication. The manager looked uncomfortable with the question, snapped a fast “yes,” and quickly asked,“Any other questions?” Compare the oral
Explain how a grammar error in a memo might be considered a distraction and thus a barrier to communication.
A group discussion technique used to generate as many ideas as possible for solving a problem is known asa. idea stormingb. nominal groupthinkc. creative thinkingd. brainstorming
A strategy used to resolve conflict in which you take a neutral position or agree with another person’s position even though it differs from your personal belief is calleda. avoidanceb. compromisec. conflict neutrald. win/lose
Which of the following statements about conflict are true?a. All conflict should be avoided.b. A little conflict is sometimes beneficial.c. Win/lose strategies are most often used by managers.d. Managers should not compromise or they lose authority.
The informal transmission of information among workers can take place viaa. project status reportsb. e-mailsc. memosd. none of the above
Which of the following is not an example of nonverbal communication?a. flashing lights, stop signs, and sirensb. colors, such as in traffic lightsc. charts, diagrams, and picturesd. All are examples of nonverbal communication.
Unsolicited advertising that finds its way into e-mail boxes is calleda. flameb. spamc. solicitationd. e-mail ad
Anything that interferes with the sender’s creating and delivering a message and the receiver’s getting and interpreting a message isa. a distractionb. a distortionc. a barrierd. feedback
Way to resolve conflict in which everyone involved agrees to a mutually acceptable solution Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g.
Interference by one person with the achievement of another person’s goals Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h.
Group problem-solving method in which members write down and evaluate ideas to be shared with the group Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf.
Unofficial ways employees share information in an organization Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h. emoticons i.
System of official channels that carry organizationally approved messages Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h.
Structure through which information flows in a business Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h. emoticons i. feedback j.
Facial expressions created with keyboard symbols or graphics and used to express feeling in an e-mail message Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf.
Electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise
The means by which a message is conveyed Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h. emoticons i. feedback j. flame k.
The way people consciously or unconsciously change messages Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h. emoticons i.
A receiver’s response to a sender’s message Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf. distortion g. distraction h. emoticons i. feedback j. flame
Sharing of information in which the receiver understands the message in the way the sender intended Write the letter of the term that matches each definition. Some terms will not be used.a. channel of communicationb. communicationc. communication networkd. compromise strategye. conflictf.
Technology Use Web page creation software or a word processor that creates HTML documents to create a personal Web page.Include hyperlinks to other Web sites. Explain how your Web page design addresses your communication goals.
Research Go online and find at least three examples of businesses for each stage of e-commerce development: information, interaction, and integration. If possible, print a copy of each company’s home page. Using that home page, describe why the business fits the stage in which you classified it.
Math Internet usage varies according to individuals’ ethnic and racial background. The following chart lists the number of people in each of the major ethnic/racial classifications in the United States and the percentage of that population that uses the Internet.Racial/Ethnic U.S. Population % of
On what types of Internet sites would you advertise to make prospective customers aware of your new e-commerce business that sells CDs and music videos?
Explain why only a few Internet users go online to purchase products and services but many more go online to gather information and then purchase products from a local business.
Describe why a business would use the Internet only for information rather than for developing interaction or integration.
Explain why there are such large cost savings to businesses when they use the Internet to sell airline tickets, provide banking and bill-paying services, or distribute software.
Explain how the Internet makes it easier for small businesses to compete with larger businesses.
When researching customers, a business should considera. what products they typically buy onlineb. their interest in doing business onlinec. their experience with e-commerced. all of the above
A business that allows the entire customer transaction to be completed over the Internet is at thea. information stageb. interaction stagec. integration staged. e-commerce stage
A traditional business that uses the Internet to support its bricksand-mortar business is called a(n)a. online/offline business (OOB)b. dual businessc. bricks-and-click businessd. click-and-visit business
A company that does almost all of its business activities over the Internet is often referred to as a(n)a. online-only businessb. dot-com businessc. bricks-and-click businessd. click-only business
Businesses use the Internet to communicatea. inside their companiesb. outside their companiesc. both inside and outside their companiesd. only through e-mail
A Web-hosting service may providea. Web site contentb. free advertisingc. software needed to maintain Web sitesd. all of the above
By 2006, there were ____ Internet domains.a. 100 millionb. 200 millionc. 300 milliond. 400 million
Online business sales account for ____ percent of total business sales.a. 11b. 21c. 30d. 50
Virtual community in which people share information about themselves Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i. pixel
Web advertising unit, like a placement ad in a newspaper Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i. pixel j. social
Specialized programs that keep track of shoppers’ selections, provide an order form for them to complete, and submit the form to the company over the Internet Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain
Using the Internet for telephone services Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i. pixel j. social networking k.
Private business that maintains the Web sites of individuals and organizations on its computers for a fee Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic
Business that conducts most of its business activities at a physical location rather than through the Internet Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic
Any registered Web site Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i. pixel j. social networking k. Voice over Internet
One or more dots that act as the smallest unit on a video display screen Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i.
Web site owner’s unique Internet name Write the letter of the term that matches each definition.a. banner adb. bricks-and-click businessc. bricks-and-mortar businessd. domain namee. dot-com businessf. e-commerce g. electronic shopping carts h. Internet domain i. pixel j. social networking k.
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