Introduction to E-Business Management and Strategy 1st Edition Colin Combe - Solutions

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Which of the following is a weakness of using questionnaires alone?a.The completion and return rate may be unrepresentative.b.Completion may be inaccurate or deceiving.c.Questions may be misinterpreted.d.The completion and return rate may be low.e.All of the above.f.a&c only.
When conducting interviews of staff, why should all levels of staff be included?a.Junior staff members can see the failings of senior staff and will illustrate them plainly, offering insights into potential additional risk.b.Senior staff members may have a broad business overview that junior staff
Of the following, which is considered a potential failing of the Annualized Cash method of scoring impact?a.It provides spurious financial accuracy.b.It may result in a large number of fairly likely, fairly serious losses being identified making prioritization difficult.c.The Annualized Cash method
According to recent surveys of business leaders the biggest risks facing business include (select all that apply):a.Loss of reputation.b.Business interruption.c.Product liability.d.Employee risks.e.All of the above.f.None of the above.
How can I put a value on impacts like death or injury?
I’m not an accountant. From what sources can I gather the impact numbers, and how can I make sure they are realistic?
How do I convince my target audience to accept the figures in my BIA?
Who are my stakeholders?
Based on a survey by SecurIT, what percentage of respondents who had recently suffered data loss blamed faulty or non-existent backups?a.5%.b.50%.c.75%.d.91%.
What is the weakness of the “bunker” method of protecting assets?a.The bunker is a fixed installation that makes it an easy target for attackers.b.The bunker can only protect what is inside it – the overall operation may still be vulnerable.c.The expense of developing a bunker is restrictive,
What is a “warm site?”a.A total standby environment, including accommodation, production equipment, computer hardware, software and data, communications software and supporting services, available for immediate use.b.A standby environment lacking only those requirements which can be provided
What risks may be inherent in an “all risks” insurance policy?a.It usually carries exclusions and does not cover all risks.b.So-called “all risks” policies are fraudulent and should be avoided at all costs.c.They carry unrealistically short indemnity periods.d.All of the above.
With cloud computing for ICT disaster recovery, you get a lot of bang for your buck.Is selecting it as an option a no-brainer?
Business is often cyclical or seasonal. Should you plan for best case, worst case, or average business volumes and activities?
A cheap solution is reciprocal support (mutual aid). Would it work for you?
Public authorities you may need to coordinate with in the event of a disaster include all but which of the following?a.Local, state, and federal government bodies.b.The Better Business Bureau.c.Health and safety and environmental authorities.d.Hospitals.
What must happen in order for FEMA to assist in a disaster situation?a.The state governor asks for help from the president, and FEMA advises whether to declare a disaster.b.The CEO of a major corporation tells FEMA when a disaster has taken place.c.FEMA reads about a disaster on the news and
The typical responsibilities of the state in a disaster situation include:a.Reduce vulnerability of people and communities of this state to damage, injury, and loss of life and property resulting from natural or man-made catastrophes, riots, or hostile military or paramilitary actions.b.Provide a
Which of the following is Emergency Preparedness Canada (EPC) not responsible for?a.Coordinating international participation in emergency preparedness.b.Provide emergency preparedness education and training.c.Prepare a BCP for every business.d.Inform the public on the government’s plans to
Which of the following is a benefit to salvaging damaged equipment after a disaster?a.New equipment is not as good as old equipment.b.Employees need something to do to take their mind off the disaster.c.Old equipment has more value than new equipment.d.Salvaging equipment is often faster and
In Crisis Communications, which of the following is good practice:a.Saying “no comment.”b.Blaming others.c.Denying everything.d.Getting an external authority to support you.
Imagine the Homeland Security Act (or similar legislation) is invoked. Your facilities are requisitioned and you are denied access to your premises. How could you ensure business continuity?
A fire breaks out in your head office and the fire service responds. How will you liaise with them and how could it affect your BC activities?
A customer is seriously injured in this fire. How would you deal with the media?
You share a building with other companies. How could this affect your BC plans and capabilities?
A complete BCP will:a.Identify management and departmental (business unit) teams and their roles.b.Identify resource requirements, say how they will be provided, and establish the timescale for their provision.c.Provide an audit trail of actions undertaken in recovery.d.Identify and prioritize
BC teams should include all but which of the following:a.Media management, corporate communications, public relations, and marketing.b.External shareholders.c.Support and coordination teams.d.Premises restoration personnel.e.ICT recovery personnel.
The BCP should contain which of the following:a.Detailed administrative, maintenance, and testing instructions.b.Rigid plans for every business unit.c.An agreement from BC team members to put business needs ahead of personal needs in a disaster.d.EMT structure, roles, and action plan.
An interim continuity plan might contain:a.Immediate resource requirements, including alternative sites.b.An exhaustive list of vital materials.c.Detailed plans for use of alternate sites.d.All of the above.e.None of the above.
Which of the following should BC software accomplish?a.Determine who should take part in the risk and business impact analyses.b.Determine which vital materials are needed and where they are.c.Locate a recovery site.d.Provide format, structure, and guidance for the planning process.
How can you plan for “black swans” – that is, events that are 1) totally unexpected and outside your or anyone else’s experience; 2) have a major impact; and 3) are then rationalized afterwards as something that should have been expected?
What scope should your BCP cover – from standalone to full MCP?
Should your BCP be procedure-based or decision-driven?
What medium will you use for the BCP?
Who should be involved in your BCP project, and what would be the role of each person?
The BCP should be audited by someone other than the person or group who created it if:a.The creator is unsure that the plan is complete and viable.b.State laws require BCP audits.c.A disaster occurred and the plan was not executed well.d.A BCP should always be audited by someone who did not create
Which of the following is a good reason to test the BCP?a.To make sure the plan works and all the bases are covered.b.To see if you can trip up the person or group who created the plan.c.To make sure personnel understand the plan and are capable of carrying it out.d.To make sure the information in
A BCP should be tested by:a.Testing small parts of the plan at a time, then slowly working up to a full-scale test.b.Testing each individual plan separately, but all in the same week.c.Testing each division for a full day as often as possible.d.Doing a full-on disaster simulation of the entire site.
Different types of BCP testing include all but which of the following:a.Talk-through simulation.b.Skits at department meetings.c.Role-play.d.Disaster drill.
Which of the following is not appropriate to include in post-exercise reporting?a.Summary of events, comparing actual events with the BCP.b.Notes on what needs to be amended.c.Notes on how each individual performed during the exercise.d.What went well during the exercise.
In the audit of the BCP, we recommend that someone who was not associated with the writing of the plan do the actual review. Then, again, in some of the exercises to test the BCP, we recommend that an outside facilitator be brought in. What are some of the advantages of bringing in someone from
We recommend that a BCP audit or review be undertaken before a test. However, if the plan is not being maintained properly, would it be a good idea to run the test anyway, in order to demonstrate the weaknesses in the plan caused by lack of maintenance? Wouldn’t this be a good way to put public
On what medium do you think the plan should be created? What are the benefits and disadvantages of each?
How would you control distribution of the BCP in order to ensure no old version was accessible?
How will your organization develop and change over the next three years? What implications does this have for your BCM system and your BCP?
How has your organization’s risk profile changed over the last three years and how do you see it changing over the next three years? What emerging risks can you identify?
How will emerging technology impact your business and your BCP?
What do you think is the future direction for BC and related disciplines and how will this affect your future career as a BC practitioner?
What barriers would a new e-business face when trying to gain a competitive advantage in the online auction industry?
What factors determine a ‘winner-takes-all’ market?
What are the main advantages that ‘bricks and clicks’ organisations have over internet ‘pure plays’?
Outline some examples of how an e-business can differentiate its product or service.
What are first-mover advantages? Choose a leading e-business and identify its first-mover advantages.
Choose an example of an e-business website and critically assess its effectiveness using a range of evaluation criteria. Compile and use a ratings metric for measuring effectiveness.
What are the key criteria that firms must take account of when rolling out new technology?
Find an annual report of an internet-based firm and undertake a financial analysis of the firm using financial ratios. Comment on the financial health of the firm.
Summarise the main elements that comprise feedback control.
What practical measures can managers take to implement change management?
What are the advantages and disadvantages associated with a network organisation?
Choose an example of an e-business and, using the factors that determine organisational culture as a guide, determine the dominant culture within the organisation.
What measures can managers take to enhance organisational learning?
Find examples of e-businesses who have adopted a generic strategy based on:a) Differentiation;b) Cost leadership;c) A narrow-based differentiation focus;d) A broad-based cost leadership focus.
Undertake a five forces analysis of the online food retailing industry.
Explain the key differences between the virtual value chain and a physical value chain. How can firms exploit the virtual value chain to gain a competitive advantage?
Highlight the key components of a formal strategic process.
Choose an e-business and identify the key elements of its mission statement.
Choose an organisation that is engaged in e-business and undertake a risk assessment analysis using the key elements of a risk assessment framework.
How has the development of ICT changed the skills required by managers of e-businesses?
Identify and discuss the critical success factors for implementing a CRM system.
Outline three types of breaches of internet security and discuss the problems they can pose for e-businesses.
How can technology help to build trust and confidence in e-business and e-commerce?
How do privacy seals work? How effective are they in bolstering the trust of online consumers?
How can firms protect their investment in developing new information driven products to be sold online?
Explain how the marketing function of an organisation can benefit from using a customer relationship management (CRM) system.
How can interactive television improve customer service as a medium for e-commerce?
Choose an internet-based firm and:(i) Undertake a profile of their customer base using demand analysis;(ii) Undertake a profile of their marketing mix;(iii) Identify the values that underpin the brand.
Highlight the differences between traditional marketing and e-marketing.
What are the main benefits of using the internet for marketing purposes?
Why do firms price discriminate? Give examples of price discrimination.
What methods can firms use to create switching costs and ‘lock-in’ customers to their website?
Using an example, describe network externalities and explain the phenomenon of Metcalfe’s Law.
What are transaction costs and how does the use of the internet lower transaction costs for e-businesses?
Explain how the internet pushes the competitive environment further towards the perfectly competitive model.
What are the key attributes of mobile wireless internet devices that add value to users beyond those offered by fixed internet connections?
Find an example of a firm that operates in the B2C market. Identify the characteristics of the firm’s e-business model.
Using examples, identify the main value-adding characteristics of the internet for e-business.
Explain how e-marketplaces work and discuss the advantages that they provide for participants.
What are the main barriers to the adoption of an industry standard for internet systems?
How can interactive television add value to customers?
Identify the main attributes of XML.
What advantages does broadband access have for e-businesses?
What are the main technologies that have contributed to the growth and commercialisation of the internet?

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Introduction to E-Business Management and Strategy 1st Edition Colin Combe - Solutions

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