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business
introduction e-business management
Business Principles And Management 12th Edition James L. Burrow, Kenneth E. Everard, Brad Kleindl - Solutions
Supplemental health insurance for retirement-age people and others with specified disabilities
Social insurance program funded through payroll contributions
Of all the resources used by a business, probably the most important to its success is itsa. technologyb. capitalc. peopled. raw materials
Which of the following is not a situation in which HR should provide training in an organization?a. when an employee is first hiredb. when an employee is promoted or transferredc. when layoffs occur, to help employees prepare for new jobsd. All are situations in which HR should provide training.
Job descriptions and job specifications are used in the employment process toa. get the largest pool of applicants possibleb. provide information to applicants so they can understand the job for which they are applyingc. allow managers to describe jobs in a way that fits the qualifications of the
Which of the following statements about the effective use of job transfers is not true?a. Employees may transfer to new departments or new company locations due to growth or reduction in the size of departments.b. Employees may transfer to jobs that better meet their current interests and needs.c.
Medicare provides retirees with which of the following benefits?a. hospital insuranceb. health insurancec. prescription drug coveraged. all of the above
Employers are expected to make reasonable accommodations in work procedures, facilities, and equipment as part of thea. Americans with Disabilities Actb. Age Discrimination in Employment Actc. Civil Rights Actd. Social Security Act
Based on the Reality Check scenario at the beginning of the chapter, which job would you choose if you were Patrick? What are the reasons for your choice? Why is the other choice less desirable?
Businesses must be sure employees are satisfied with their jobs and motivated to perform well. What are the most important activities that human resources departments perform that you believe support that goal? Justify your choices.
What would you like and dislike about the 360-degree feedback system if your employer used it to evaluate your work performance?
Why should a company eliminate applicants who are careless and make errors in completing an application even if they are otherwise well qualified for a job?
In some businesses, experienced employees have a higher accident rate than new employees. What actions would you recommend to increase employee attention to safety and accident prevention?
If you were a manager, what steps would you take to create a work environment that is diverse, expands employment opportunities, and does not discriminate?
Writing Think of a job that interests you and would fit your current skills and education. Prepare a job description for the ideal job.Then write an advertisement that a company could place in a newspaper to recruit applicants for the job. Find examples and information on the Internet and local
Role-Playing You are a manager meeting with a new employee who is at the end of the six-week probationary period. You must discharge the employee due to an attendance problem and the inability to complete many work assignments on time. Ask another student to play the role of the employee. Your goal
Visual Arts Identify a safety concern in your school that might result in an accident that injures people or damages property. Prepare a poster that encourages people to follow safe procedures related to the safety concern.
Law Review newspapers and magazines to locate an article related to the violation of employment law by an employer. Study the information and write a one-page report on the issue. Describe the law or laws related to the violation, the specific circumstances that led to the violation, and the
Process of assessing how well employees are doing their jobs
All forms of compensation and services a company provides to employees in addition to salaries and wages
Payment method that pays a certain amount for a specified period of time worked
Carefully planned instruction with a specific curriculum and instructor
Payment method that pays the employee a fixed rate for each unit produced
Arrangement in which employees choose their own work hours within specified limits
Law that specifies it is illegal for employers to pay less than an identified wage rate to any employee
Pay based on an hourly rate
Program in which employees can select the benefits that meet their personal needs
Company-sponsored retirement plan that makes regular payments to employees after retirement
Pay and other benefits employees receive in exchange for their labor
Pay based on a time frame other than hourly, such as weekly or monthly
Which of the following is not a factor companies should use to determine the amount of pay an employee receives?a. the skill required for the jobb. the age and gender of the employeec. the work conditionsd. economic conditions
Which of the following is not a benefit that companies are required to offer based on federal laws?a. a minimum wageb. Social Securityc. Medicared. paid family and medical leave
At the end of a performance review conference, the manager and employee should agree ona. an increase in salaryb. each of the ratings of employee performancec. a specific development plan for the next work periodd. all of the above
Which of the following statements is true about employee training?a. Businesses spend more money on formal training than informal training.b. An example of formal training is a coworker showing a new employee how to perform a specific procedure.c. On average, companies spend several hundred dollars
Based on the Reality Check scenario at the beginning of the chapter, do you believe the proposed compensation system will be fairer to employees than the previous system? Do you believe it is a better system for the company? Why?
What are the advantages and disadvantages of time and performance pay plans? How do combination plans emphasize the advantages and reduce the disadvantages of each plan?
Offer some examples of jobs for which salaries have recently been affected by supply and demand. How should a company respond when it finds that employees are leaving to obtain higher wages and salaries at other companies?
What do you believe would be the most important employee benefits to a young, beginning employee? To an experienced, married employee with children? To an older employee nearing retirement?Are there any benefits you believe all three types of employees would value?
How can the way employee performance reviews and conferences are conducted affect employee morale? What are reasons both managers and employees have negative feelings about performance reviews and conferences? How can companies work to change those feelings?
Some of the best-performing companies also spend the most on employee training. Why would a successful company want to devote more time and money to training? Why do you believe low training budgets can affect a company’s sales and profitability?
History Use the library and the Internet to research the history of minimum wage legislation in the United States. Prepare a two-page report on the history, including the reasons some people support regular increases in the minimum wage and other people oppose them.
Mathematics A telemarketing firm has a complex pay structure for its salespeople. Each person is given a base salary and a quota (minimum expected sales). In addition to the base salary, the company pays the following commissions on sales:4 percent for all sales up to $75,000 5 percent for sales of
Visual Arts After providing employee training, businesses often place posters in the workplace as reminders of important procedures.Design an attractive poster that could be placed in a computer lab in your school to remind students and teachers of procedures they should follow when using the
Research Use the Internet to gather information on education and training programs delivered via the Internet. Prepare a chart that compares the advantages and disadvantages of that delivery method in terms of cost and effectiveness.
Training employees to perform more than one job in the company, even though they typically perform only one
Occupations in which employees have the authority to control some of their work and make some decisions
Likelihood of being employed by the same company in the future
Facilities where human resources employees manage career development activities
Progression of related jobs with increasing skill requirements and responsibility
Program that matches the career plans of employees with the employment needs of the business
Making a job more interesting by adding variety to the tasks
Organized collection of information and materials developed to represent yourself, your preparation, and your accomplishments
Occupations that involve routine activities and require little training
Carefully planned changes in the structure and operation of a business to adjust to a competitive business environment
The kinds of tasks that make up a job and the way workers perform these tasks in doing their jobs
Occupations fully responsible for the success or failure of a company
The responsibility for planning and managing organizational development and career development programs is usually given toa. managersb. individual employeesc. consultantsd. the human resources department
Studies have found that employees are most satisfied with their work based on all of the following factors excepta. performing interesting workb. being paid more than their coworkersc. receiving recognition for good workd. all of the above
Which of the following is not a requirement of an effective career development program?a. long-term company plans to determine job opportunitiesb. career paths leading to both management and nonmanagement positionsc. regular employee performance reviewsd. All are needed for an effective career
Web designers, programmers, analysts, professional salespeople, technicians, machine operators, and similar technical or skilled positions are all examples of ____ occupations.a. entry-levelb. career-levelc. specialistd. supervisor/management
Based on the Reality Check scenario at the beginning of the chapter, how can James Lane use career planning to help make the best decision for his future? What kinds of help and assistance should Alliance Industries provide to James and other employees to help them prepare for the upcoming changes?
In what ways is the employment environment today different from the environment 10 years ago, and in what ways is it similar? What changes do you predict will occur in the employment environment over the next 10 years?
How can work processes be improved without changing the technology or equipment used to complete the work?
What are some valuable sources of information that managers can use to identify possible changes in the external environment?
Using jobs with which you are familiar, suggest some ways organizations could use job enlargement and job enrichment to increase employee satisfaction and motivation.
Some companies believe that each employee should be totally responsible for his or her career development. Why is it likely that career development will not be successful in those companies?
In what ways would planning for a career in international business be similar to or different from planning for a career in one’s home country?
Teamwork Form a team with several classmates. Identify one problem related to the “work” environment or “work” relationships of your school. Identify why the problem exists and how the school would be better if the problem were solved. Then propose several solutions and analyze each to
Math Yarcho and Slayton, Inc. has been training employees to prepare them for a changeover in computer technology. A report on the training program reveals the following data:Date of Number of Cost of Training Participants Training Department 2-04 45 $ 900 Marketing 7-26 26 3,120 Information 1-13
Career Planning Identify a management or nonmanagement specialist job that interests you. Using career information from your school counseling center, library, or the Internet, prepare a description of the education and experience requirements for the job. Identify an entrylevel job and at least
What was the main reason the old Kirk company failed? Explain your answer.
What should the new managers do to help improve Kirk’s effectiveness?
What might the company do to help improve its efficiency?
Form a group with two other students to discuss and make recommendations for how the Kirk company might regain its former success.
Did Emi and Rosa make any mistakes in how they made their decision to select Fast Snacks? Give reasons for your answer. (With directions from your instructor, you may prefer to form groups of three to five students. Half the groups should argue that Emi and Rosa made the right decision, whereas the
What advice would you give Rosa and Emi as they prepare to open their business to help them become successful and make adequate profits?
The franchisor of Fast Snacks is considering selling franchises in locations that are much nearer to each other in order to have more franchises. That might result in lower sales and profits for each franchisee, but higher franchise fees as well. What are the advantages and disadvantages of the
What factors have led to the growth of juice bars? Is there any evidence that this type of business may not be as successful in the future?
What are the advantages and disadvantages of starting a small juice bar business in your community?
Create a name for your business. A good business name is short and easy to remember. It should relate to the type of business being operated, should be appealing to prospective customers, and should be different from other similar businesses. You may want to create an interesting design for your
Develop an initial business concept—a one- to two-paragraph statement that describes the business and a possible location, the most likely customers, and the primary products and services that could be offered.
Because Mexico has weak laws on food dates and the food was still edible, do you think Greengrocers acted in a socially responsible manner? Explain.
If you were the president of Greengrocers, how would you explain your conduct now that the details of the donation have been revealed?
Do you believe the American volunteers acted ethically when they made an issue of the expiration dates on the food?
Suggest some ways by which Greengrocers can discourage unethical conduct by its employees in the future.
Is the behavior of Philip Morris to aggressively sell cigarettes abroad socially responsible? Explain.
Should the foreign governments be as concerned over tobacco smoking as the American government is?
Should individual Americans sue tobacco companies because they smoke, although they have been warned through cigarette labels that smoking is harmful?
Should Philip Morris have disclosed to the public that cigarette smoking was addictive as soon as it found out?
Using information from the Internet or business publications, try to describe the typical customers for health and fitness products.Develop charts that illustrate the information you gathered, including age, gender, education level, ethnicity/race, etc.
Develop at least four business operating procedures that show how you will operate in an ethical and socially responsible manner.Examples are use of resources, pollution, product quality, and employment practices. Compose a letter to the city council about these procedures. Explain how you will
Analyze the information collected from #2 of the Data Collection activities. What can you do in your business operation to take advantage of the positive factors and overcome the negative factors?
Some juice bars add supplements such as vitamins to their juices at an additional charge. These supplements may be unhealthy for some people, and the price charged is very high compared to their cost.Each of these is an ethical dilemma for a business owner. Select either the health dilemma or the
A business must be able to satisfy consumer needs in order to be successful. Describe how your new business will provide the four basic utilities discussed in the textbook: form, place, time, and possession.
Identify four specific ways you can reduce the level of competition or increase the customer demand for your products.
Analyze the data you collected in the interviews for Data Collection#3 above. How important do you think the prices of your products will be to the success of your business? What is the evidence to support your decision? What nonprice factors do you believe will be important in attracting and
Identify five products you plan to offer at your juice bar. The products may be five varieties of juice drinks or other food products such as muffins and bagels. Make initial pricing decisions for each of your products. (You may decide to change the prices later.) If you will serve different sizes
How does the current life of the Chengs compare with that of the average American family? By American standards, would they be classified at the poverty level? Explain your answer.
Do the Chengs live more under a capitalistic or a communistic system? Explain your answer.
Using the library or the Internet, find out whether the Chinese people who live in large cities have a better quality of life than do people like the Chengs who live in rural areas. Report your findings to the class.
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