Business Continuity Management Global Best Practices 4th Edition Andrew N Hiles, Kristen Noakes-Frye - Solutions

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Which business models and revenue models should we consider in order to exploit the Internet?
What will be the importance of online intermediaries and marketplace hubs to our business and what actions should we take to partner these intermediaries?
How do we get delivery for any grocery shop within 60 minutes or quicker and still drive profit?
What business models can brands and retailers create to win sales using voice, VR, sensors and gesture-based technology?
How can technology help drive efficiency in the supply chain for online grocery shopping and thus increase profitability?
How can technology enable a seamless branded shopping experience no matter where you shop: online, in store, on your mobile, on your TV, etc.?
Discuss in a group, or make notes to identify, the main companies (e.g.Facebook) and platforms (e.g. mobile phones) used by consumers that are important for companies to review their presence on. Once you have identified the main companies or service types, group them together so that their overall
Review the following digital businesses against Michael Rappa’s basic categories of business models (see http://digitalenterprise.org/models/models.html). Can you group the companies into different business models? Are any models missing or can they be simplified? Do you think these business
Summarise the revenue models that are used for each site by looking at the information for advertisers and affiliates.
Given an equivalent audience, which of these sites do you think would generate the most revenue? You could develop a simple spreadsheet model based on the following figures:• Monthly site visitors: 100,000; 0.5% of these visitors click through to affiliate sites where 2% go on to buy business
Select one country that i-to-i operates in and summarise the main types of sites and businesses involved using a marketplace map (see Figure 2.8).
Outline the different factors that i-to-i will need to review to gauge the commercial effectiveness of its online presence in different geographic markets.
How would you explain to a friend what they need to purchase to access the World Wide Web using the Internet? Explain the hardware and software needed.
Describe how the following tools would be used by a company hosting a website: HTML, FTP, RSS.
The existence of standards such as HTML and HTTP has been vital to the success and increased use of the World Wide Web.Explain why.
What benefits to a business-to-business company does the XML standard offer beyond those of HTML?
Explain why the digital business coordinator of a company might investigate the use of applications service providers.
Explain the differences between intranet, extranet and the Internet from a digital business perspective.
Discuss the merits and disadvantages of locating company digital business services inside a company, in comparison with outsourcing to a cloud provider.
What is the difference between static web content written in HTML and dynamic content developed using a scripting language such as JavaScript?
What software and hardware are required to access the Internet from home?
Explain how Google generates revenue and exploits innovation in digital technology to identify future revenue growth. You should also consider the risk factors for future revenue generation.
For the different alternatives facing a technical manager (listed in question 2), assess:(a) which is most popular (research figures);(b) the benefits and disadvantages of the Microsoft solution against the alternatives.
Make recommendations, with justifications, of which you would choose of the following options for a small-medium or large organisation:A Operating system: Microsoft/Windows XP/Server or Linux(open-source) for server and desktop clients.B Browser: Internet Explorer browser or rivals such as Mozilla
Different sorts of business offer very similar solutions to digital business needs. Amazon, Google and Microsoft come from very different origins and provide different services for organisations -Microsoft offer storage, services and office software, Amazon offer storage and business processes and
Industrialisation and the growth of urbanisation historically led to the growth of office jobs. Offices and factories were co-located. People became commuters and travelled every day to work in a central location ‘where the work was’.Fast forward to the time of writing, and the biggest question
Amazon Web Services (AWS) is Amazon’s global on-demand cloud service, which at the time of writing offered more than 70 different services to digital business customers.Amazon has had particular appeal for start-up digital businesses, unlike larger and older organisations, because they don’t
Develop a balanced case for the managing director explaining the cloud services approach and summarising its advantages and disadvantages.
If we exclude the possible cost benefits that a digital business derives from being located in ‘the cloud’, what are the other reasons to work in that way - even if the costs might actually be higher?You can do a quick search for ‘business benefits of the cloud’ and find a raft of different
The debate between single-tenancy versus multi-tenancy often comes down to how much a digital business is prepared to spend on SaaS and how resistant to the idea of multi-tenancy a SaaS supplier is. Multi-tenant SaaS providers can achieve high levels of scalability and operational efficiency that
Every website needs a domain name. In the process of acquiring customers, one of the key identifiers is a memorable domain name. A domain name can match a business brand name or be linked to a product, product feature or task. A digital business might generate its domain name and its brand at the
Personalised messaging based around customer’s life events is a great way to cut through the noise and reach customers in a way that is meaningful to them. Can you give some idea of what capabilities marketers need in place to be able to achieve this kind of messaging?
What are the practical risks to the organisation of failure to manage the digital infrastructure adequately?
How should we evaluate alternative models of delivering digital services?
Outline the range of digital technologies used to build a digital business infrastructure within an organisation and with its partners
Review the management actions needed to maintain service quality for users of digital platforms?
Summarise the macro-environment variables a company needs to monitor.
Explain the purpose of environmental scanning.
What are the three key factors that affect consumer adoption of the Internet?
Explain the significance of the diffusion-adoption concept for the adoption of new technologies to:(a) consumers purchasing technological innovations;(b) businesses deploying technological innovations.
What action should e-commerce managers take to ensure compliance with ethical and legal standards of their site?
You recently started a job as e-commerce manager for a bank.Produce a checklist of all the different legal and ethical issues that you need to assess for compliance on the existing website of the bank.
How should an e-commerce manager monitor and respond to technological innovation?
‘Internet access levels will never exceed 50% in most countries.’ Discuss.
Select a new Internet access technology that has been introduced in the last two years and assess whether it will become a significant method of access.
Assess how the eight principles of the UK Data Protection Act(www.gov.uk/data-protection) relate to actions that ecommerce managers need to take to ensure legal compliance of their site.
How is business continuity (BC) best defined?a.Creating optimum business resilience.b.Crisis management of a disaster.c.The uninterrupted availability of all key resources supporting essential business functions.d.Reduction of downtime.
Business continuity management (BCM) should be developed to cover which of the following? (Select all correct answers.)a.Premises.b.Technology.c.Product recall.d.Stakeholders.e.Hard file conversion.
Which of the following does not typically fall under the scope of BC planning?a.Risk assessment.b.Contingency plans for specific situations.c.Fostering awareness of the need for BC.d.Creating a business continuity plan (BCP).
Which of the following is not a valid definition of disaster for purposes of BC planning?a.An event, which causes the loss of an essential service, or part of it, for a length of time which imperils the business.b.Any event that disrupts any part of the business for any length of time.c.An event,
Which of the following is not a reason why BC planning has become more important in recent years?a.JIT inventory control.b.Interdependence between companies.c.ERP systems.d.Increased warehousing of inventory.
Why can’t I just have a single plan that covers everything – crisis management, emergency and incident management, and continuity?
Isn’t this a job for ICT? Why should the business be involved?
What is the relevance of BCM in the public sector?
Why do we need BCM if we have insurance?
Review the scenarios described earlier in the chapter. You were asked to evaluate whether each of these situations would constitute a disaster. Why did you find the decision difficult? What additional information would you need? What specific policies would need to understand before you could make
Think of a specific organization with which you have been associated in some way.What if you discovered that it had no BCP? Think about what a short-term or longterm interruption in business might mean to the mission-critical activities. What would be your specific argument in favor of BC planning?
If you currently work for a company that is engaged in some way in BC planning, where would you place your current efforts on the “BC Maturity Pyramid”? What do you see as the next big challenge in your quest for a fully functioning BCP?
Which of the following is not specifically mentioned by ISO 22301 in the section that covers determining the scope of a Business Continuity Management System?a.Establish the parts of the organization to be included in the BCMS.b.Establish BCMS requirements, considering the organization’s mission,
Which of the following are activity headings within ISO 22301?a.Context of the organization.b.Leadership.c.Planning.d.Support.e.Operation.f.Performance evaluation.g.Improvement.
What does ISO 22313 cover?a.IT Disaster Recovery.b.Guidance for implementing ISO 22301.
Which three elements are covered by AS/NZS 5050?a.Defining the principles.b.Preparing and managing the framework.c.Process for defining and controlling disruption-related risk.d.The role of BCM in ERM.
The USA NFPA 1600 Standard on Disaster/Emergency Management and Business Continuity Programs includes which of the following elements?a.Program management, which includes program team structure; laws and authorities; finance and administration; and records management.b.Planning, which includes risk
What are the benefits and advantages of following a standard?
What criteria should I apply to deciding which standard is most suitable to my environment? Why?
If I do follow a standard, why should I bother to get certification in it? What could be the advantages and disadvantages of formal certification?
How does the selection of a standard influence other possible business decisions, such as selecting software and picking consultants?
What might be the standards-related challenges for a multinational company?
Which of the following is one of the early steps of initiating a BC project?a.Update BCP.b.Evaluate solution.c.BC scope identification.d.Risk elimination.
Which of the following is a benefit to BCP that can be used to get buy-in from management? Select all that apply.a.BCP doesn’t cost very much.b.BCP is necessary for compliance with legal requirements.c.The BCP won’t take much resources.d.BCP results in improved operational resilience
Which of the following is not a function of the steering committee?a.Agree on terms of reference, scope, and assumptions.b.Agree on the organization’s appetite for risk.c.Liaise between all parties involved.d.Make business decisions on continuity issues.
Which of the following is not a function of the BC coordinator?a.Make business decisions on continuity issues.b.Set up project program and plans.c.Adopt standard project control procedures.d.Ensure project completion and handover.
How long would a BCP project typically take from start to conclusion?a.1-2 weeks.b.1-2 months.c.6-12 months.d.3-6 years.
What if I can’t get senior management buy-in?
Wouldn’t it be simpler, easier, and quicker to get a fill-in-the-blanks template – why shouldn’t I do this?
We’ve been in business for over ten years without a disaster – how can I persuade management we need to implement BCM now?
What is the ROI of BCM?
Define “Risk.”a.A theoretical exposure to danger.b.A hazard or threat that has been assessed as to the probability of it occurring to a specific asset.c.Something of value.
Risks from processes and materials may include which, if any, of the following:a.Failure of a security device.b.Loss of a key supplier.c.Build up of potentially flammable grease.d.Failure of fire suppression equipment.
Of the following, which is not an approach to Risk Management?a.Accept the risk.b.Avoid the risk.c.Reduce the risk.d.Contain the risk.e.Transfer the risk.f.None of the above.
Of the following risks, which would not be covered by a BCP?a.Contamination.b.Extortion.c.Hardware failure.d.Air-conditioning failure.
Should supply chain dependence normally be covered by risk assessment?a.Yes.b.No.
Why should I bother with risk analysis? Surely a high-level BIA is all I need to get started?
If risk probability is a matter of perception and appetite, how will we get consensus?
My boss is a risk-taker. He says we don’t need a BCP – he’s been in the business for thirty years and whatever happens he’ll know what to do. How do I counter this?
How do I convince people that the risk analysis is not some sort of witch-hunt or blame game – they’re worried about being blamed if risks are identified in their areas?
Which of these is NOT a generic potential supply chain risk?a.Environmental.b.Social.c.Geopolitical.d.Economic.e.Technological.
What is the main reason why BC Managers need to work together with their colleagues in procurement departments?a.To ensure value for money.b.To raise the profile of BCM.c.To ensure continuity of mission-critical supplies and services.
Which of the following roles should the BCM NOT be involved in regarding mission critical supplies?a.Recommending dual supplier policies.b.Drafting contracts and service level agreements.c.Developing checklists for vendor evaluation.d.Auditing or reviewing key vendor BCPs.
Which of the following should come within the scope of the RA and BIA?a.Identifying strategic and mission critical purchases.b.Vulnerability to supplier failure.c.Over-dependency on a supplier leading to leverage by the supplier.d.Risks associated with best-of-breed supply.e.Risks associated with
Should the BCM be involved in ensuring RA and BIA form part of the business case?a.No.b.Yes.
How can I achieve my BCM role in procurement without procurement thinking I’m interfering in their domain and resisting this?
Just how much expertise in procurement does the BCM need to fulfil their role?
How can the BCM get involved in the business case to ensure risk and impact aspects are fully considered?
What should be included in a checklist for the procurement department covering RA, BIA, and BC aspects?
Who should be responsible for risk management in procurement and supply chain management?
Should you impose risk management and BC requirements throughout your supply chain – including sub-contractors – for strategic supplies?
How would you replace a strategic supplier on 30 days’ notice with a supplier you had not previously rejected at evaluation?
What are the benefits and disadvantages of outsourcing core activities? If the following documents are going to form part of a contract, what should be their order of precedence?The SLA.Important ancillary letters to and from the vendor.The proposal.The contract document.The specification, design,
Which statement is illustrative of the Pareto Principle?a.25% of the activity comes from 75% of the branches.b.80% of the activity comes from 20% of the products or services.c.60% of the activity comes from 40% of the customers.

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Business Continuity Management Global Best Practices 4th Edition Andrew N Hiles, Kristen Noakes-Frye - Solutions

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