Human Relations In Organizations A Skill Building Approach 3rd Edition Robert N Lussier - Solutions

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For what reason do you think that setting SPHR objectives at a university might be somewhat different from doing so in a business firm? For what reasons do you think they might be similar?
Revise one of the objectives (you choose which one) so that it addresses such questions as: How much? How well? How soon? How will achievement be measured? Who bears responsibility for achievement?
Critique the sample objectives provided by the panel. What do they leave out?
How should SPHR help the organization serve its purpose?
How does SPHR help the organization serve its purpose?
What is the purpose of SPHR in the organization?
How do human resources help the organization serve its purpose?
What is the purpose of the organization?
How much or how well(a) does the SPHR function presently meet the needs of the organization? Individuals?(b) should the SPHR function meet the needs of the organization? Individuals?(c) should the SPHR meet the needs of those it serves in the future?
How much or how well(a) does the organization presently meet the needs of those it serves?(b) should the organization meet the needs of those it serves?(c) should the organization meet the needs of those it serves in the future?
Where are HR needs to be met?
Where does the organization function?
When are HR needs to be met?(a) Over what time frame?(b) How might short-term, intermediate-term, and long-term HR needs conflict?
When does the organization meet the needs of those it serves?(a) Over what time frame?(b) How might short-term, intermediate-term, and long-term issues conflict?
What HR needs does the strategic HR plan meet? Consider needs for(a) numbers of people.(b) types of people.
What needs does the organization meet?
Whose HR needs does the strategic HR plan meet?
Whose needs does the organization meet?
Who is responsible for coordinating(a) development of strategic plans for human resources (SPHR)?(b) implementation of SPHR?(c) evaluation of SPHR?
Who is responsible for coordinating(a) development of the strategic business plan (SBP)?(b) implementation of the SBP?(c) evaluation of the SBP?
What questions about HRP do you think will have to be addressed in the near future?
Do you see any relationship between the purpose of the company and that of HRP?
How successful do you think this effort will be? Why do you think so?
What sort of culture do you think is evident in this company? Why?
Do you think that the purpose statement for HRP was a good one? Why or why not?
To what extent is a course of the nature described in Box 12.1 ethical?
What makes you unhappy at work? Would you be willing to articulate this dissatisfaction as a grievance? If not, why not?
Think about what makes you stressed at work and how you can address this. To what extent is your stress at work alleviated by the organization and its work processes and to what extent by your own initiative? Where should the responsibility lie, with the organization or the individual?
Can you really have empowerment which involves tightly constrained discretion?
Think of your current workplace or where you have previously spent time on work placement and consider which frame of reference best describes how conflict is managed. Is this the best way to manage conflict?
What are likely to be some of the financial and emotional hazards for tourism and hospitality employees who are reliant on tips to sustain a reasonable wage?
In considering debates about the NMW and the pay disparities outlined in HRM in practice 9.1, is there an argument for a maximum wage?
Are the chief executives described in HRM in practice 9.1 ‘greedy bastards’, as John Edmonds suggests, or fairly remunerated?
If you have been subject to any of the above aspects in your working life in tourism and hospitality how did you feel about being assessed by these means? Did you feel that it gave a fair representation of your performance?
Think of any on-the-job or off-the-job training which you have undertaken in the workplace.Which was most useful and satisfying and why?
If you are currently undertaking a tourism or hospitality degree to what extent do you consider it to be training, education or development? What are some of the influences in making your decision?
Outline arguments for and against positive discrimination.
How successful is legislation likely to be in addressing equality issues?
Think about an employment interview that you have attended and whether you felt it was a ‘good’ or ‘bad’ interview and what influenced your judgement, either positive or negative.
Using an organization with which you are familiar consider the extent to which you would adopt either the optimistic, pessimistic or the realistic perspective to describe its culture.
Does the American dominance of the globalization process mean that we are all increasingly ‘Americanized’?
List at least five activities on your to-do list. Based on the three priority determination questions, prioritize each activity as H, M, L, or D.
Identify at least three of high priorities related to your education.
Discuss the differences among quality of work life, quality circles, and work teams.
Explain the relationship between suggestion and reward systems.
Describe how each of the 10 guidelines can help employees produce quality products and services.
Explain the difference between traditional and TQM approaches to controlling quality.
State the primary aim of TQM and differentiate the two types of customers.
Explain the 85-15 rule.
List and explain the five steps of performance appraisals and state how performance appraisals can lead to increased productivity.
List and explain the steps in the increasing-productivity (coaching) model.
Describe the training cycle and how training is used to increase productivity.
Explain how to increase productivity through resources.
Explain the three ways to increase productivity.
Identify a complaint you brought to a supervisor. If you have never com- plained, interview someone who has. State the complaint and identify the steps in the complaint model the supervisor did and/or did not follow.
Have you experienced any cultural differences in human relations with others? If so, explain.
Have you or anyone you know been sexually harassed? If so, describe the situation (s) (use language acceptable to everyone).
Have you ever seen any employees under the influence of alcohol or drugs at work? How did their substance use affect their ability to work?
Describe the affirmative action program at an organization, preferably one for which you work/worked.
Give a situation in which you were discriminated against for some reason.
Does the organization you identified in questions 7 and 8 strive for qual- ity? If so, how? Give examples.
Recall a specific meeting you attended. Did the group leader plan for the meeting by stating meeting objectives, identifying participants and their assignments, making an agenda, and stating the date, time, and place of the meeting? Did the leader provide a written meeting plan to the mem- bers
List each team member in order by their status in the team, including yourself. What are some of the characteristics that lead to high or low status on the team?
Is the group cohesive? How do the text factors influence the group's cohesiveness? How does the level of cohesiveness affect the group's perfor- mance? Explain your answers.
List at least three of the team's norms. Identify them as positive or nega- tive. How does the team enforce these norms?
How large is the group? Is the size appropriate? Explain.
Give examples of when the autocratic, consultative, participative, and laissez-faire supervisory styles would be appropriate.
Identify the primary situational problem-solving and decision-making styles used by your present/past boss. Give an example of when the boss used this style. If you've never had a job, interview someone who has.
Give example situations in which it would be appropriate for a manager to use brainstorming, synetics, nominal grouping, consensus mapping, and the Delphi technique.
Give an example of how you solved a problem using the stages in the creative process, or use it to solve an existing problem.
Solve the problem you gave in question 5, following the five steps in the problem-solving and decision-making model. Write it out clearly, labeling each step.
Give reasons why problem-solving and decision-making skills are impor- tant. Do not use the reasons stated in the text.
Does your present or past boss use the open-door policy? Explain.
Assume you are hired for or promoted to a management position. Will you develop a relationship with your employees based on friendship? Describe the relationship you plan to develop.
Give an example, preferably from an organization you work (ed) for, of an individual creating a win-win situation for all parties involved. Identify all parties involved and how they won. Use Exhibit 9-2, Human Relations Guide to Ethical Decision Making, to help you answer the question.
Give an example of ethical and unethical politics, preferably from an orga- nization you work (ed) for. Describe the behavior and consequences for all parties involved.
Give an example of Type I and Type II ethics behavior, preferably from an organization you work (ed) for.
Of the 10 political behaviors in Self-Learning Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.
Give two examples, preferably from an organization you work(ed) in, of people using power. Identify the power base and describe the behavior and how it affected human relations and performance.
Of the many suggestions for increasing your power bases, which two are your highest priority for using on the job? Explain.
Describe an actual situation in which the initiating, responding, and/or mediating conflict resolution model would be appropriate.
Describe a conflict you observed in an organization, preferably an orga- nization with which you are/were associated. Classify the conflict by the people involved and the source.
Recall an actual conflict you faced. Identify a passive, aggressive, and as- sertive response to the situation.
Give an example of an ulterior transaction you experienced. Be sure to identify the ego states involved.
Give an example of a crossed transaction you experienced. Be sure to identify the ego states involved.
Give an example of a complementary transaction you experienced. Be sure to identify the ego states involved.
What are your views on normative leadership theory? Recall a manager you have or had. Which of the five styles does or did the manager use?
What are your views on the leadership continuum? Recall a manager you have or had. Which of the seven styles does or did the manager use?
What are your views on the System 4 leadership style? Recall a manager you have or had. Which of the three basic concepts of System 4 does or did the manager utilize?
What are your views on leadership trait theory? Recall a manager you have or had. Which of Ghiselli's six traits does the person have? Which traits does the person lack?
Give detailed reasons why leadership skills why leadership skills are important to a organization. specific?
Do you agree with Deming's statement that to survive in the global econ- omy, the United States must change to the group approach of doing business?
What is your motivation theory? What are the major methods, tech- niques, and so on, you plan to use on the job as a manager to increase motivation and performance?
Which motivation theory is the best? Explain why.
Describe how to simplify a present or past job of yours. Is it an elimina- tion, combination, or change in sequence that could simplify the job?
Describe how to enrich a present or past job of yours.
Write five or more objectives using Douglas's model, Exhibit 6-6. They may be personal, educational, or career objectives.
What reinforcement type(s) and schedule (s) does or did your present or past supervisor use to motivate you? Explain each. How can you use rein- forcement to motivate employees?
Explain how your personal n Ach, n Pow, and n Aff affect your motivation, behavior, and performance. How can you use manifest needs theory to mo- tivate employees?
In Self-Learning Exercise 6-1, did you select motivators or hygienes as being important to you? Explain.

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Human Relations In Organizations A Skill Building Approach 3rd Edition Robert N Lussier - Solutions

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