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Management of Human Resources The Essentials 4th Canadian Edition Gary Dessler, Nita Chhinzer, Nina D. Cole - Solutions
Describe why career planning and development has become more strategically important. Give a brief outline of what organizations are doing to take a more strategic approach in this area.
How do you think employees are going to respond to the new focus on career planning, given the emphasis in recent years on "being in charge of your own career"?
Review the Web site of a provider of management development seminars, such as the Canadian Institute of Management. Obtain copies of recent listings of seminar offerings.At what levels of management are its seminar offerings aimed? What seem to be the most popular types of development programs? Why
Review all positions you have ever held. Below each position, identify core knowledge, skills, and abilities that you learned in each position. Next, identify a career you would like to be actively engaged in over the next three years. Under the future career, outline core knowledge, skills, and
What are the six main types of occupational orientation?
What is a career anchor? For each of the five career anchors explain why you think each is important today?
Assume you are presenting to an upper-year group of business students and one student asks the question, "Which performance appraisal system is the best?" How would you respond to that question?
Working individually or in groups, develop a graphic rating scale for a retail sales associate and a fast-food restaurant manager.
Is it fair to factor in employee self-ratings in 360-degree performance appraisal when we know that these appraisals tend to be inflated?
Describe the five steps in the performance appraisal process.
How can the problem of inconsistency between managers who are rating workers be solved, or at least diminished? Make two or more suggestions.
Explain how to ensure that the performance appraisal process is carried out ethically and without violating human rights laws.
Working individually or in groups develop over a week, develop a set of critical incidents covering the classroom performance of one of your instructors. Categorize the critical incidents to identify themes within activities that are viewed positively and negatively. Expand on this identification
Discuss the pros and cons of using different potential raters to appraise a person's performance.
Given the difficulty with providing traditional performance standards for jobs that are quite flexible, what sort of "standards" could be developed for these flexible jobs?
Working in groups, using the NOC job description for cafeteria staff at a local university or college, develop a graphic rating scale with behavioural incidents for the job of a chef within the cafeteria. You may also want to consider your own experience when constructing your form.Once you have
What are the four key actions in conducting a formal appraisal discussion?
Some HR professionals avoid using BARS given that it is so time-consuming to develop. How could the development steps be streamlined?
Explain how to handle a defensive employee in a formal appraisal discussion.
Do you agree with the use of forced distribution methods to rate employees? Why or why not?
How might a supervisor handle a situation in which negative appraisals in the past have caused an employee to undervalue his or her performance?
Discuss how employees might respond to the proposed implementation of electronic performance management systems, such as call monitoring, and so on. How might an organization deal with employees' reactions?
How might a supervisor deal with an extremely defensive yet productive member of his or her team in the event of having to deliver the "improvement portion" of the employee's performance appraisal? What techniques would the supervisor need to use to maximize the efficacy of the appraisal and reduce
Working individually or in groups, conduct salary surveys for the positions of entrylevel accountant and entry-level chemical engineer. What sources did you use, and what conclusions did you reach? If you were the HR manager for a local engineering firm, what would you recommend that each job be
What should employers do when there is a shortage of a certain type of skill and they cannot attract any workers unless they pay a market rate above the maximum of their salary range for that job? How should other jobs (without a skill shortage) in the same company in the same salary range be
What are the five components of Total Rewards?
It was recently reported in the news that the base pay for Canadian bank CEOs range in the millions of dollars, and the pay for the governor of the Bank of Canada is less than half of that of the lowest paid bank CEO. How do you account for this difference? Should anything be done about this? Why
Do you agree with paying people for competencies and skills that are rarely required to use on the job? The answer to this question can be "Yes" or "No." Reasons for agreeing to pay people for competencies can include:
You have been asked by the owner of your medium-sized import and export company (200+ people) to develop a way to standardize pay ranges for different jobs in the company. He says he is tired of employees complaining about the pay they get compared to others and is concerned that if he does nothing
Is it right that CEOs earn enormous amount of money when most employees are getting small increases each year (sometimes even less than inflation)?
Describe what is meant by the term “benchmark job.”
What are some of the potential reasons that gender-based pay discrimination is so hard to eradicate?
Identify and briefly describe the three stages in establishing pay rates.
You are the HR manager in a large construction firm headquartered in Edmonton. Most of your administrative staff members are also in Edmonton. You have regional and local site offices across the country. Draft a memo to employees about your company's new pay for knowledge and skills policy. Make
What should employers do when there is a shortage of a certain type of skill and they cannot attract any workers unless they pay a market rate above the maximum of their salary range for that job? How should other jobs (without a skill shortage) in the same company in the same salary range be paid?
A major consulting firm recently launched a new "project managers" incentive plan.Basically, senior managers in the company were told to award $ 50000 raises (not bonuses) to about 40 percent of the project managers in their team based on how good of a job they did in managing people on their
Working individually or in groups, develop an incentive plan for each of the following positions: web designer, hotel manager, and used-car salesperson. What factors had to be taken into consideration?
Is it right that CEOs earn enormous amount of money when most employees are getting small increases each year (sometimes even less than inflation)?
What are the pros and cons of the following methods of job evaluation – ranking, classification, factor comparison, and point method?
Is it ethical for companies to offer incentive bonuses only to top managers? Why or why not? What are the pros and cons of making such bonuses available to all employees who meet performance criteria?
Employee recognition plans are growing in popularity. There has been some debate in research literature suggesting that once incentives are provided, that they are viewed as entitlements by employees and therefore become non-removable. Assume you are working for your local university or college in
Explain the term “competencies,” and explain the differences among core, functional, and behavioural competencies.
Do you think it is a good idea to award employees merit raises? Why or why not? If not, what approach would you take to incentive compensation?
Explain what is meant by the market-pricing approach in evaluating professional jobs.
Recognition can take many forms. Prepare a list of some forms of recognition that would be particularly motivational for Generation Y employees, and explain why you have chosen them.
Explain what pay equity legislation is intended to accomplish, what action is required by the legislation in order to accomplish it, and how effective the legislation has been in accomplishing its objectives.
Describe the three basic issues to be considered when awarding short-term management bonuses.
Explain how stock options work. What are some of the reasons that stock options have been criticized in recent years?
When and why should a salesperson be paid a salary? A commission? Salary and commission combined?
Should it be the employer's responsibility to cover health-care costs for early retirees until they become eligible for government health-care benefits at age 65?
Explain two main approaches to reducing workers' compensation claims.
You are applying for a job as a manager and are at the point of negotiating salary and benefits. What questions would you ask your prospective employer concerning benefits? Describe the benefits package you would try to negotiate for yourself.
Working individually or in groups, compile a list of the perks available to the following individuals: the head of your local public utilities commission; the president of your college or university; the president of a large company in your area. Do they all have certain perks in common? What do
Should an employer with a pension plan that covers employees in several provinces give each group the minimum vesting and portability benefits for their province or take the most generous of these and provide it to all employees?
Explain what companies are doing to reduce health-benefit costs.
What are pension "vesting" and "portability"? Why do you think these are (or are not) important to a recent university or college graduate?
Working individually or in groups, contact your provincial workers' compensation board (or equivalent regulatory body in your province/territory) and compile a list of their suggestions for reducing workers' compensation costs. What seem to be the main recommendations?
Should the use and applicability of executive perks be made available to employees who do not qualify for these benefits?
You are the HR consultant to a small business with about 40 employees. At the present time they offer only the legal minimum number of days for vacation and paid holidays, and legally mandated benefits. Develop a list of other benefits you believe should be offered, along with your reasons for
Explain the difference between sick leave plans and short-term disability plans.
Explain the difference between a defined benefit and a defined contribution pension plan.
If you were designing a retirement benefits for a mid-sized organization that had not previously offered one, what type of plan would you recommend to them and why?
Why are long-term disability claims increasing so rapidly in Canada?
Explain the pros and cons of flexible benefits from both an employer and employee perspective.
Is it ethical to provide safety training in English to immigrant workers who speak little English, in order to reduce costs?
Discuss the purpose of occupational health and safety legislation and who the agents responsible for enforcing it are.
What is your opinion on the question "Is there such a thing as an accident-prone person?" How can organizations manage occupational health and safety in an organization if the answer is yes? If it is no?
In a group of four to six students, spend about 30 to 45 minutes in and around one of the buildings on your campus identifying health and safety hazards. Research whether or not these unsafe conditions violate the applicable health and safety legislation. Develop recommendations to enhance building
Is it ethical for an organization or company to create high work volume and uncertain job demands employees during economically volatile times, if they plan to lay off the employees?
Explain the differences and similarities in the employer, supervisor, and employee roles and responsibilities in maintain safe workplace conditions.
Young people have a disproportionately high number of workplace accidents. In your opinion what factors have impacted this statistic? Why do you think that is? What role does the organization play in reducing workplace accidents among younger employees? What role do younger employees play in
Review a workplace-violence consulting website and contact a workplace violence consultant. Gather information on what advice is provided to clients on preventing workplace violence, and ask for a sample workplace violence policy. Prepare a brief presentation to the class on your findings.
Explain factors that contribute to unsafe acts, and identify how these factors can be controlled to reduce unsafe working conditions.
Develop guidelines for determining the point at which to terminate an employee who shows tendencies of violence in the workplace? Assess a situation from the position of kitchen staff at a large restaurant. Reminder: Your guidelines must stay within legal limits and should also be realistic.
On your own, identify the workplace hazards that might be present in the following workplaces:car repair and auto body shophome renovations supplies and equipment storage arealive concert venuehealth clinic dealing with homeless peopleoffice with many employees working on computers and paper
Describe how to reduce workers' compensation costs, both before and after an accident.
You notice that one of your employees consistently comes in to work on Monday morning nursing a hangover. For most of the morning, she appears distant and reclusive? Do you approach her to discuss the situation, or do you feel that it is an invasion of privacy?
Explain the four traditional techniques for dealing with substance abuse.
Given the disappointing progress in reducing workplace injuries and deaths, do you think that the "corporate killing" law should be used more aggressively?
Depression has been described as a "clear and present danger" to business, as it manifest itself in alcoholism, absenteeism, injury, physical illness, and lost productivity.Estimates suggest that an employee with depression who goes untreated costs the company twice what treatment costs per year. A
Analyze the legal and safety issues concerning workplace toxins.
Assume that you have an employee working in your company who has been treated several times already for substance abuse through the company counselling program.Today, the manager found him "stoned" again, trying to operate a piece of equipment in an unsafe manner. The manager just came to you and
Explain factors contributing to violence at work and explain how to reduce these factors.
Is it ethical to apply disciplinary action in cases of ongoing absenteeism and tardiness due to family responsibilities? What other approach could be used?
Explain why organizations today are concerned with voluntary turnover.
Should a company consider providing termination packages to employees who have ongoing disciplinary problems rather than taking the time and effort to go through the progressive discipline process?
Working individually or in groups, obtain copies of the student handbook for a college or university and determine to what extent there is a formal process through which students can air grievances. Would you expect the process to be effective? Why or why not? Based on contact with students who
Is it ethical to "buy out" an undesirable employee with severance pay and a good letter of reference in order to avoid prolonged wrongful dismissal litigation, even if you know the letter is misleading to potential future employers?
Describe the issues of reasonable notice in layoffs and how it relates to employee perspectives of fairness or intent to file wrongful dismissal lawsuits.
Assume that in one department of your organization the voluntary turnover rate is double the rate that other departments have. What factors might contribute to this? What issues would you investigate? Is voluntary turnover necessarily bad and in need of correction?
Working individually or in groups, determine the nature of the academic discipline process in your college or university. Does it appear to be an effective one? Based on this chapter, should any modification be made to the student discipline process?
Explain how fairness in employee termination can be ensured, particularly the prerequisites to progressive discipline guidelines.
Discuss the options presented as alternative to layoffs. Which of these would appeal to you, your family members, and friends? Why? What challenges do these alternatives pose to organizations?
A computer department employee made an entry error that ruined an entire run of computer reports. Efforts to rectify the situation produced a second batch of improperly run reports. As a result of the series of errors, the employer incurred extra costs of $2,400, plus a weekend of overtime work by
What are the various steps in the termination interview?
Working with a partner, review the following scenario and discuss your responses:Maggie sat there stunned. Her boss had just told her that , as a result of the merger with the ABC Company, she would be reporting to the vice-president of customer service and that her title would be associate
Discuss some of the issues that should be covered when communicating effectively with employees in the organization.
You are HR manager for a small company that has just bought another company in your field. You learned of the purchase only when you were asked to attend a meeting this morning. Somehow, between now and noon tomorrow, you must come up with a plan to communicate the purchase to both your and the
Assume that you are the vice-president of HR at a relatively new non-union firm that has been experiencing rapid growth. In view of the management team's desire to remain non-union, you have been asked to prepare a report to the other senior management team members, making specific recommendations
Discuss why Dofasco, a company that has remained union-free for many years, allowed the United Steelworkers access to its workers in Hamilton to try to sign them up as union members. In your opinion, why was this attempt by the union unsuccessful?
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