Management of Human Resources The Essentials 4th Canadian Edition Gary Dessler, Nita Chhinzer, Nina D. Cole - Solutions

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It’s the episode of The Apprentice everyone looks forward to, when the remaining candidates face the interviewers, their CVs are scrutinised and the liars are caught red-handed. But how many people lie, or at least embellish, their work experience and skills? According to LinkedIn-based research
Discuss the reasons for some line managers’ apparent reluctance to get involved in performance management and suggest ways to convince them of the value of this process to them.
What are the main advantages and disadvantages of using 360 degree appraisal?
Performance appraisals are intended to motivate employees towards greater productivity and improve communication/relations between managers and their team members. Explain why performance appraisals often fail to achieve this goal, and comment on the skills that managers need to make performance
Performance management is described by Armstrong and Baron (2004) as a process which ‘contributes to the effective management of individuals and teams in order to achieve high levels of organizational performance’.(a) Describe the key stages in the performance management implementation
Describe three different approaches to performance appraisal and comment critically on the benefits to be gained from these systems.
David Cameron’s pledge to create a “Big Society” of empowered volunteers and vibrant communities generated some of the positive headlines that helped his Conservative party scrape to victory in 2010. With the UK again in election mode, the role of its large charitable and voluntary sector in
Many organisations do not provide an adequate induction programme for new employees. Comment critically on the benefi ts to be gained from implementing a good induction programme, and outline what should be contained in that programme.
Critically evaluate the relative effectiveness of on-the-job training and off-the-job training.
Muhammad Hazim left Malaysia for Coventry and the promise of an accountancy career. Now his home nation wants him back. The fast growing southeast Asian country needs him – and thousands like him – as it seeks to address a “brain drain”, or emigration of skilled professionals, that
The minimum wage alters each year. Find out how much the minimum wage actually is at the present time. How much is the rate for adults aged 21 or over?How much is the rate for those aged 18–20?What are the rates being paid to those who are on government training schemes such as apprenticeships?
Interview managers or employees from three organisations of your choice from different industrial sectors to establish what effect, if any, the introduction of the living wage has or would have on that organisation.
Explain the process of job evaluation and comment on how a points rating job evaluation scheme can contribute to perceptions of fairness from the point of view of employees.
Fairness in pay is an objective of both employers and employees. Describe briefly the issues that need to be considered with reference to fairness, and evaluate critically the approaches that employers could adopt to achieve fairness.
Imagine that you are a consultant employed to select a job evaluation scheme for an organisation that employs 500 employees in a large range of clerical jobs. Write a report to the human resource manager in which you outline the advantages and disadvantages of the various types of job evaluation
Network Rail is facing the biggest equal pay claim in its history only a week after it was found to have missed punctuality targets and amid protests that bonuses for senior male staff have topped £1m. The claim against the rail operator involves 30 women, but could cover 3,000 if won, according
Interview people (friends, family or work colleagues from a range of organisations) about their own responsibilities in relation to health and safety and then about their perceptions of other people’s roles in their particular organisation. Try to establish how the roles relating to health and
Obtain a copy of the safety policy for either your college or your workplace.a. Use this to identify the roles of various people in the organisation in relation to health and safety.b. Use the safety policy to assess whether health and safety are linked to the organisation’s strategic objectives.
Design a checklist for carrying out a safety inspection in the workplace.Use your checklist to actually carry out an inspection of a designated area either at work or in your college. Write a report about your findings for the safety officer.
Write a short report in which you assess the impact of one piece of health and safety legislation in an organisation of your choice.
What are the characteristics of domestic, international, multinational and global firms?
What do the following terms mean: ethnocentric, polycentric, regiocentric and geocentric?
What are the different dimensions of culture (according to Hofstede et al.) and how might an understanding of these enable a manager or employee to better understand national culture?
What are the key issues associated with managing an international assignment?
When Clare Allum’s employer offered a transfer from London to Shanghai, her immediate reaction was to call her husband and say: “Let’s go.” A human resources professional at EY, the auditor and consultant, Ms Allum felt her family needed a pick-me-up after learning that their five-year-old
Interview both a line manager and an HR manager and try to establish what roles they play in relation to grievance and discipline handling in the workplace. How do your fi ndings compare with what we have said in this chapter?
Obtain a copy of an organisation’s discipline and grievance procedure and compare it with how we have described these processes. Identify and comment on the similarities and differences.
We recently implemented an email system that allows staff to send large group emails at the touch of a button. However, not everyone has grown used to the pitfalls – which became apparent when a sarcastic comment from an employee about next year’s modest pay rises was sent to everyone in the
Discuss the measures that should be taken to ensure that workers who have been selected for redundancy and those who have not remain motivated at work.
Outline the circumstances that are considered to constitute fair dismissal and comment on the extent to which an organisation should be expected to avoid dismissing employees.
Barely 10 days old, Stephen Elop’s “Hello there” memo has already become a classic example of how not to fire people. It is a 1,110-word document stiff with “appropriate financial envelopes”, “rampdowns” and “ecosystems” which, towards the end, casually mentions that thousands of
We include here a pictorial representation of this chapter in the form of a mind map ( Figure 1.1 ). Use the key words we have included to refresh your memory of what we have covered in this chapter. Add your own key words or drawings to this mind map to reinforce your learning. PROFESSIONAL NVQs
Identify at least three issues that currently engage the attention of people managers. Explain why each of these is important.
Cloud-based software and services, social networks and big data are transforming how companies’ human resources (HR) departments operate, reshaping such activities as recruitment, employee engagement, training and career development.Underscoring the growing importance of technology to HR – or
Describe the two main philosophical approaches underlying management–employee relations and comment on how these approaches affect employee involvement initiatives.
Explain the relationship between employee involvement, employee commitment, engagement and high-performance working.
Describe the principal employee involvement categories and practices.
What can an organisation do to ensure that its workers are fully engaged?
If you have room left in your 2015 diary, then volunteer. If you feel overwhelmed by work – the main reason UK citizens claim they cannot devote time to a good cause – then volunteer. It will teach you something you can use to improve as a manager and as an employee. It sounds
What does the term ‘employment relationship’ mean?
What are the differences between an ‘employee’, ‘worker’ and ‘self-employed person’?
What should a contract of employment contain?
Sir Richard Branson, the billionaire founder of Virgin Group, has told 170 staff working for its head office that they can take as much annual leave as they like, providing it will not damage the business. “Flexible working has revolutionised how, where and when we all do our jobs,” Sir Richard
Explain how demographics and workforce diversity have had an impact on the organization in which you are working or one in which you have worked. What policies or practices did managers or HR in the organization have in place to help assist with the management of a diverse internal labour force.
Working alone or with a small group of classmates, interview an HR manager and prepare a short essay regarding his or her role in strategy formulation and implementation.
Describe the role of HR in strategy formulation and strategy implementation.
Explain how changing economic and competitive pressures have had an impact on the organization in which you are working or one in which you have worked. How has your business responded to these pressures?
Review job ads for five senior HR roles on job posting websites or corporate websites.Identify common competencies required for those roles as per the ads. Contrast these required competencies (both implied and explicit) with the core HR professional competencies highlighted in this chapter.
Prepare an orientation checklist for your current or most recent job.
"A well-thought-out onboarding program is especially important for employees (like many recent graduates) who have had little or no work experience." Explain why you agree or disagree with this statement.
Briefly describe each of the five aspects of the new approach to career development.
Describe the transformation that HR underwent over the years. Discuss how changes in internal and external factors contributed to the evolution in HR.
Describe how the external environment influences HR.
A firm has requested your assistance in ensuring that their multigenerational workforce functions effectively as a team. What strategies and/or programs would you recommend? Why?
Review job ads for five executive roles (such as CEO, vice-president, or president) on job posting websites or corporate websites. Identify common competencies required for those roles as per the ads. Contrast these required competencies (both implied and explicit) with the core HR professional
Differentiate between organizational culture and organizational climate.
Choose a non-HR role you have had in your previous jobs. Identify how you have used the core competencies of HR professionals in that role, and how it affected your job performance.
According to a 2012 study of the world's most attractive firms (released by Universum), the top 10 employers for career seekers with a business background were (in priority order): Apple, Google, Government of Canada, Bank of Canada, Microsoft, Royal Bank of Canada, Facebook, Air Canada, Canadian
Describe the multiple jurisdictions related to employment legislation affecting HRM in Canada
Using the sample Balanced Scorecard template provided by your professor, in pairs, develop a balanced scorecard measure for a hypothetical company in the retail urban clothing sector. This company has many stores in large and small cities in Ontario and Quebec. As you develop your measures be sure
Describe the six core competencies required of HR professionals. Identify how these competencies are also embedded in the roles of line managers, senior managers, and Clevel executives in an organization.
Explain how HR has become professionalized and describe the value of this professionalism.
Working individually or in groups, and using the HRSDC website, find the National Occupational Classification (NOC) job description for both a university professor and a college professor. Compare the two descriptions, noting similarities and differences. Using the NOC descriptions and your own
Working individually, prepare a job description (including job specifications) for a position that you know well, using the job analysis questionnaire in this chapter. Once you have done so, exchange your job description with someone else in the class. Critique your colleague's job description and
Working in groups of three or four, identify the jobs that have been or are held by students in your group. Select one job to analyze. Use the job analysis questionnaire provided in the chapter to conduct a job analysis interview and document a job description and specifications. Compare and
You were recently asked to identify one employee you manage as a top performer to align with a new company program offering top performers intensive management skills training. The employees you identified for this role is unaware of the program. This morning, she confided in your that she just
How much time, effort, and money should firms devote to helping ”surviving” employees deal with downsizing? With mergers and acquisitions?
Form teams of three or four people. Your instructor will assign you a position on the following statements: "All employees in an organization should be aware of their personal standing with respect to replacement charts and succession planning." Formulate your arguments to support your assigned
Suppose a manager has already made up his or her mind about who will be selected for an internal position. But an internal job posting and subsequent interviews have shown another equally qualified candidate. Who should be offered the position?
Go to your university's or college's career centre and gather information on all the services they provide. How many companies come to recruit students through the centre each year? What services does the centre provide to employers seeking to hire graduating students? Employers seeking to hire
Is it ethical to use personal information on social networking sites to assess job candidates?
Given the importance of networking to recruitment success, organize the class around core jobs that students would like to have. In each group, brainstorm sources of networking. Poll the group to determine how many people in the group are taking advantage of each available network. Highlight
Considering the current economic situation and using the following list of jobs, identify all of the sources that could be used to recruit qualified applicants:Registered Nurses to work in the critical care unit of a new regional hospitalCarpenters to work on a new home building projectChief
As the company recruiter, how would you handle a request from the CEO that you hire her son for a summer job, knowing that, given current hiring constraints, the sons and daughters of other employees will not be able to obtain such positions?
Explain the differences among criterion-related validity, content validity, and construct validity.
If you were asked to design an effective selection process for retail sales representatives working on a 100 percent commission basis, which of the steps described in this chapter would you include and why? Justify any steps omitted and explain why the quality of the selection decision will not be
Design a semi-structured interview questionnaire for a position with which you are extremely familiar, basing the candidate-specific questions on your own résumé. Ensure that behavioural, situational, job-knowledge, and worker-requirements questions are included. Once you have done so, select a
As the HR manager, how much feedback should you provide to those individuals not selected for a position?
Describe five different types of testing that may be used in the selection process and give an example of each.
Assume that you have just been hired as the employment manager in a small manufacturing firm that has never done any selection testing. Write a memorandum to the CEO describing the types of tests that you would recommend that the firm using in the future. Also list some of the legal and ethical
Create an offer of employment for the successful customer-service representative at a call centre, outlining the terms and conditions of employment. Keep in mind that a copy of the letter should be signed and returned by the new hire and that a signed letter of offer becomes an employment contract.
Describe any four activities involved in a management assessment centre.
Describe strategies that you could use to: (a) Establish rapport with an extremely nervous candidate; (b) Het an interviewee who is rambling “back on track”; (c) Vlarify a statement made by an applicant during an interview; (d) Obtain detailed reference information from an
Using the NOC job description and the competency job analysis you created earlier in the course, for either a university or college professor, develop two situational and two behavioural interview questions along with an outline of a "good" answer for each that you expect from the interviewees.
Name and describe the pros and cons of the three different types of interview structures.
Alberta oil and gas companies are using pre-employment substance abuse testing even though it is prohibited. Their argument is that because they have multi-billion-dollar projects underway with a lot of potential for accidents, environmental damage, and so on, they want to be sure that they are not
Explain the difference between situational and behavioural interviews. Give examples of situational and behavioural interview questions.
Briefly discuss any five common interviewing mistakes and explain how such errors can be avoided.
Why is the supervisory interview so important in the selection process?
Is it ethical to withhold information from an incoming executive about critical problems that he or she will face?
Obtain a copy of an employee handbook from your employer or from some other organization. Review it and make recommendations for improvement.
Choose a task you are familiar with - such as mowing the lawn or using a chat room - and develop a job instruction training sheet for it.
What do you think are some of the main drawbacks of relying on informal on-the-job training for teaching new employees their jobs?
Working individually or in groups, follow the steps in Figure 6.3 and prepare a training program for a job that you currently hold or have had in the past.
Ali Khan is an undergraduate business student majoring in accounting. He has just failed the first accounting course, Accounting 101, and is understandably upset. Explain how you would use performance analysis to identify what, if any, are Ali's training needs.
Most training programs are not formally evaluated beyond a reaction measure. Why do you think employers do not measure the impact of training on learning, behaviour, and results more often?
In small groups of four to six students, complete the following exercise.WestJet has asked you to quickly develop an outline of a training program for its new reservation clerks. Airline reservations clerks obviously need numerous skills to perform their jobs. (You may want to start by listing the
Think about a job that you have had in the past. For this job, identify which training technique was used and reflect on reasons why you think that system was used. Next, select a different training technique from the chapter that you think would have been good to use, providing a justification as
Would you tell high-potential employees that they are on the "fast track"? How might this knowledge affect their behaviour? How might the behaviour of employees who are disappointed in not being included in management development activities be affected?
Working in groups of four to six students, complete the following exercise:Determine who in your group knows how to make paper objects such as cranes, boxes, balloons, ninja darts, fortunes, boats, etc. Select one person who is willing to be a Subject Matter Expert (SME) to assist your group in

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Management of Human Resources The Essentials 4th Canadian Edition Gary Dessler, Nita Chhinzer, Nina D. Cole - Solutions

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