PMP Project Management Professional Exam Study Guide 2nd Edition Kim Heldman, Claudia M. Baca, Patti M. Jansen - Solutions

Unlock the comprehensive understanding you need with the PMP Project Management Professional Exam Study Guide by Kim Heldman, Claudia M. Baca, and Patti M. Jansen. Dive into our expertly crafted solutions manual, featuring step-by-step answers and a thorough answers key to all your questions. Access our online resources, including a free download of chapter solutions and a detailed test bank. Explore solved problems and textbook solutions to enhance your learning experience. Benefit from the instructor manual and solutions PDF, designed to provide clear, concise answers to all your project management queries.

The VP of marketing approaches you and requests that you change the visitor logon screen on the company’s website to include a username with at least six characters. This is considered ___________________.A. Project initiation B. Ongoing operations C. A project D. Project execution
You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. Your friend has asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You know, but have not yet informed your company, that you are going to go to work for the
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You’ve been told that it is culturally unacceptable to eat certain foods in this country. You know
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You have been invited to dinner with the prospective foreign business partners and their spouses
Your upcoming project includes project team members from a foreign country. To make certain that cultural differences don’t interfere with team performance, thereby affecting the success of the project, your first course of action is to do which of the following?A. Provide diversity training to
You are a project manager for a software manufacturing firm. The project you’ve just finished created a new software product that is expected to become a number-one seller. All prerelease of software is handled through the marketing department. A friend of yours is a certified software
You are a project manager with several years of experience in project management. You’ve just accepted your first project in a foreign country. You’ve been in the country a week or two and are experiencing some disorientation. This is known as which of the following?A. Collocation B. Diversity
As a PMP, you are required to comply with the PMP Code of Professional Conduct. Part of your responsibility concerns applying professional knowledge. All of the following are part of applying professional knowledge except for which one?A. Developing relationships based on mutual respect B. Staying
You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue’s income tax system. As project manager, you have taken all the appropriate actions regarding confidentiality of data. One of the key stakeholders is a huge movie
You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue’s income tax system. One of the key stakeholders is a huge movie buff, and she has the power to promote you into a better position at the conclusion of this
As a PMP, you will be required to comply with the PMP Code of Professional Conduct. This code refers to all of the following except which one?A. Reporting conflicts of interest B. Reporting experience and PMP status truthfully C. Complying with the stakeholder requirements D. Complying with the
As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following?A. Documenting and meeting the requirements B. Documenting and meeting the performance measurements C. Reporting changes and updating the project plan and other
Life seems to be going very well for your close friend, a fellow PMP. She has taken a trip to France, bought a new car, and stocked her wine cellar with a half dozen expensive bottles of wine, all within the last six months. After a few cocktails one evening, she tells you her secret.The vendor
You are a project manager working on contract with a company in a foreign country. At the project kickoff meeting, you are given an expensive-looking gift. The person who presented this to you said that it is customary in their country to give their business partners gifts. What is the most
You are a project manager for a telecommunications firm. You’re working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three vendors. One of the vendors offers you and your
You are a project manager for a telecommunications firm. You’re working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three different vendors. One of the vendors invites you to
You are a project manager for a manufacturing firm that produces Civil War–era replicas and memorabilia. You discover a design error during a test production run on your latest project.Which of the following is the most likely response to this problem?A. Reduce the technical requirements so that
Integrity in the project management field is accomplished through all of the following except which one?A. Training to learn how to manage relationships with others from different cultures B. Adhering to an ethical code C. Applying established project management processes D. Following the PMP Code
You are a project manager working on contract. You’ve performed earned value analysis and discovered that the project will be completed on time and under the original estimated amount.This means the profit to your company will decrease as will your personal bonus. Which of the following should
As a project manager, you’re responsible for maintaining and ensuring integrity for all of the following except which one?A. Personal integrity of others B. Project management process C. Personal integrity D. Product integrity
Procurement audits review which of the following?A. The procurement process from Procurement Planning through Contract Administration B. The contract administration process from Solicitation Planning through Contract Administration C. The procurement process from Procurement Planning through
Contract documentation is an input to both the Close Project and Contract Closure processes.Contract documentation might include all of the following except for which one?A. Supporting documents B. Contract changes C. Financial documents D. Procurement audit documents
Your project was just completed, accepted, and closed. As is customary for your organization, you conduct a post-implementation audit. The purpose of this audit includes all of the following except for which one?A. Evaluating project goals and comparing them to the project’s product B. Reviewing
Your project was just completed. Because of some unfortunate circumstances, the project was delayed, causing cost overruns at the end of the project. This information might be useful on future projects in all of the following activities except for which one?A. Cost estimating B. Allocating
Your project was just completed. Because of some unfortunate circumstances, the project was delayed, causing cost overruns at the end of the project. Which of the following statements is true?A. You should document the circumstances as lessons learned.B. You should pay particular attention to
You have collected the work performance information for your project to be included in the project archives. What is the purpose of the work performance information?A. The work performance information is used as part of the formal acceptance process to verify contract expenditures.B. The work
The outputs of the Close Project process include all of the following except for which one?A. Administrative closure procedure B. Formal acceptance C. Lessons learned D. Closed contracts
You are a project manager for Penguin Software. Your company creates custom software programs for hospitals and large dental offices. You have just completed a project and are gathering the documentation of the product of the project. This might include all of the following except
You are a project manager for Dutch Harbor Consulting. Your latest project involves the upgrade of an organization’s operating system on 236 servers. You performed this project under contract. You are in the Contract Closure process and have reviewed the contracting process to identify lessons
You are a project manager for Dutch Harbor Consulting. Your latest project involves the upgrade of an organization’s operating system on 236 servers. You performed this project under contract. You are in the Closing process and know that product verification is for what purpose?A. To verify the
You are a project manager for Dutch Harbor Consulting. Your latest project involves the upgrade of an organization’s operating system on 236 servers. You performed this project under contract. You are in the Contract Closure process and know that you should document which of the following?
Which of the following processes are performed in the Closing process group and in what order?A. Contract Closure and then Close Project B. Scope Verification and then Close Project C. Contract Closure and then Scope Verification D. Close Project and then Contract Closure
You are a project manager for Cinema Snicker Productions. Your company specializes in producing comedy films for the big screen. Your latest project has just been completed and accepted. You’ve been given your next project, which starts right away. Which of the following statements is true?A.
You are a project manager for Cinema Snicker Productions. Your company specializes in producing comedy films for the big screen. Your latest project has just been canceled because of budget cuts. Which of the following statements is true?A. This project ended due to starvation because the funding
You are the project manager for a top-secret software project for an agency of the United States government. Your mission—should you choose to accept it—is to complete the project using internal resources. The reason is that getting top-secret clearances for contractors takes quite a bit of
You are the project manager for a top-secret software project for an agency of the United States government. Your mission—should you choose to accept it—is to complete the project using internal resources. The reason is that finding contractors with top-secret clearances takes quite a bit of
You are a project manager for Dakota Software Consulting Services. You’re working with a major retailer that offers its products through mail-order catalogs. It is interested in knowing customer characteristics, the amounts of first-time orders, and similar information. The stakeholders have
Your project has experienced some changes to the agreed-upon WBS elements. The changes were approved through the proper change control process. The WBS changes might in turn require which of the following?A. Scope changes B. Cost changes C. Schedule revisions D. Risk response changes
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled,
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled,
Your project progressed as planned up until yesterday. Suddenly, an unexpected risk event occurred. You quickly devised a response to deal with this negative risk event using which of the following outputs of Risk Monitoring and Control?A. Risk management plan updates B. Workarounds C. Corrective
You know that BAC = 500, PV = 325, ACC = 275, and EVC = 250 and that you are experiencing typical variances. What is ETC?A. 227.3 B. 250 C. 274.7 D. 525
You know that BAC = 500, PV = 325, ACC = 275, CPI = .9, and EV = 250 and that you are experiencing atypical variances. Variance at completion tells you which of the following?A. 25 B. –52 C. 52 D. –25
You expect the types of variances that have occurred on the project to date to continue. If BAC = 800, ETC = 275, PV = 300, ACC = 200, EV = 250, and CPIC = 1.25, what is the EAC?A. 640 B. 750 C. 600 D. 550
Variances that have occurred on the project to date are not expected to continue. What is the ETC?A. 75 B. 50 C. 125 D. 150
You know that BAC = 375, PV = 300, AC = 200, and EVC =
You do not expect the types of variances that have occurred on the project to date to continue.If BAC = 800, ETC = 275, PV = 300, ACC = 200, EV = 250, and CPIC = 1.25, what is the EAC?A. 640 B. 750 C. 600 D. 550
What is the CPI of this project?A. 0.80 B. 1.25 C. 1.5 D. 0.83
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online.You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the
A negative result from an SV calculation means which of the following?A. PV is higher than EV.B. PV equals 1.C. EV is higher than PV.D. EV is higher than AC.
What do you know about this project?A. The EAC is a positive number, which means the project will finish under budget.B. You do not have enough information to calculate CPI.C. The CV is a negative number in this case, which means you’ve spent less than you planned to spend as of the measurement
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online.You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the
This measurement is the value of the work that has been completed to date compared to the budget.A. PV B. AC C. EV D. EAC
What are the performance measurements for the Schedule Control process?A. SV (EV – PV) and SPI (EV ÷ PV)B. SV (EV – AC) and SPI (EV ÷ AC)C. SV (EV – BAC) and SPI (EV ÷ BAC)D. SV (PV – EV) and SPI (PV ÷ EV)
Which of the following is not an activity of configuration management during the Integrated Change Control process?A. Verification B. Funding C. Status accounting D. Auditing
All of the following are activities of the configuration management system except for which one?A. Variance analysis B. Identification C. Status accounting D. Verification and auditing
Which of the following might require rebaselining of the cost baseline?A. Corrective action B. Revised cost estimates C. Updates to the cost management plan D. Budget updates
You are a project manager for Laurel’s Theater Productions. Your new project is coming in over budget and requires a cost change through the cost change control system. You know all of the following statements are true regarding Cost Control except for which one?A. Performance is monitored to
Which of the following statements is true regarding schedule variances?A. Schedule variances impact scope, which impacts the schedule.B. Schedule variances sometimes impact the schedule.C. Schedule variances always impact the schedule.D. Schedule variances never impact the schedule.
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Its products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a change. One of the business unit
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Its products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a change. You have documented the
You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. One of your users verbally requests changes to one of the screen displays.You explain to her that the change needs to go through the change control system, which is a subset of
You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. A schedule change has been requested. You know change is concerned with all of the following except which one?A. Managing change B. Verifying change C. Influencing causes of
Your project is progressing as planned. The project team has come up with a demo that the sales team will use when making presentations to prospective clients. You will do which of the following at your next stakeholder project status meeting?A. Preview the demo for stakeholders, and obtain their
All of the following are tools and techniques of the Performance Reporting process except which one?A. Performance measurements B. Cost reporting systems C. Information presentation tools D. Time reporting systems
You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she would have
You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she would have
You are collecting information regarding project progress and project accomplishments and reporting it to the stakeholders. You will manage these communication needs and resolve issues using the communication management plan as your guideline. Which of the following is true?A. You are using the
You are performing actions such as reporting and comparing actual project results against the project management plan, analyzing performance data and determining whether corrective or preventive action should be recommended, documenting all appropriate product information throughout the life of the
You are preparing project performance appraisals and have decided you’d like each team member to get feedback regarding their performance from several sources, including peers, superiors, and subordinates. Which of the following is true?A. This is called 360-degree feedback and is part of the
When working in a matrix environment, all of the following are true regarding the Manage Project Team process except for which one?A. Communication methods and issue logs are used to create performance appraisals, provide feedback, and track issues.B. Managing project teams in a matrix environment
The tools and techniques of the Perform Quality Assurance process include all of the following except which one?A. Quality audits B. Process analysis C. Continuous process improvements D. Quality Control tools and techniques
You are a contract project manager for a wholesale flower distribution company. Your project involves developing a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed
The purpose of a quality audit includes all of the following except which one?A. To determine which project processes are inefficient or ineffective B. To examine the work of the project and formally accept the work results C. To improve processes and reduce the cost of quality D. To improve
You are a project manager for an engineering company. Your company won the bid to add ramp-metering lights to several on-ramps along a stretch of highway at the south end of the city. You subcontracted a portion of the project to another company. The subcontractor’s work involves digging the
All of the following are tools and techniques of the Contract Administration process except for which one?A. Contract change control system, buyer-conducted performance review, and inspections and audits B. Performance reporting, payment system, and claims administration C. Records management
The tools and techniques of the Request Seller Responses process include all of the following except which one?A. Bidder conferences B. Information technology C. Advertising D. Develop qualified sellers list
During the opening rounds of contract negotiation, the other party uses a fait accompli tactic.Which of the following statements is true about fait accompli tactics?A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue back up at a later time.B. One
Which of the following tools and techniques of the Select Sellers process is used to check proposed pricing?A. Screening systems B. Seller rating systems C. Independent estimates D. Proposal evaluation technique
You have been asked to submit a proposal for a project that has been put out for bid. Prior to submitting the proposal, your company must register so that its firm is on the qualified seller list. Which of the following statements is true?A. The qualified seller list provides information about the
You have been asked to submit a proposal for a project that has been put out for bid. First you attend the bidder conference to ask questions of the buyers and to hear the questions some of the other bidders will ask. Which of the following statements is true?A. Bidder conferences are a tool and
You are a project manager for Dakota Software Consulting Services. You’re working with a major retailer that offers its products through mail-order catalogs. The company is interested in knowing customer characteristics, the amounts of first-time orders, and similar information.As a potential
You are holding end-of-phase meetings with your team members and key stakeholders to learn what has hindered and helped the project team’s performance of the work. All of the following are true regarding this situation except for which one?A. The information learned from these meetings concerns
You know that the next status meeting will require some discussion and a decision for a problem that has surfaced on the project. To make the most accurate decision, you know that the number of participants in the meeting should be limited to ___________________.A. 1 to 5 B. 5 to 11 C. 7 to 16 D.
You have accumulated project information throughout the project and need to distribute some important information you just received. Which of the following is not an information distribution method?A. Electronic databases B. Videoconferencing C. Electronic mail D. Voicemail
Theory Y managers believe which of the following?A. People are motivated only by money, power, or position.B. People will perform their best if they’re given proper motivation and expectations.C. People are motivated to achieve a high level of competency.D. People are motivated by expectation of
You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management team, and project team. When you make decisions, others follow your lead as a result of which of the following?A. Referent power B. Expert power C. Legitimate power D.
Which conflict resolution technique do project managers use most often?A. Smoothing B. Norming C. Confronting D. Forcing
Your team is split between two buildings on either side of town. As a result, the team isn’t very cohesive because the members don’t know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?A. Corrective
You’ve promised your team two days of paid time off plus a week’s training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following?A. Achievement Theory B. Expectancy Theory C. Maslow’s theory D. Contingency Theory
Receivers in the communication model filter their information through all of the following except ___________________.A. culture B. knowledge of subject C. habits D. language
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of Develop Project Team. This stage of Develop Project Team is similar to which of the following?A.
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team. Which of the following statements
You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following statements is true?A. They are in the smoothing stage of Develop Project Team.B. They are in the norming stage of Develop
Your project team consists of 12 people in the same building you’re located in, 4 people from the West Coast office, 2 people from the Kansas City office, and 6 people from the London office. Your office works different hours than all the other offices. Additionally, not all of the resources in
You are in the process of making project staff assignments. You have several candidates for a position on the project team that requires specific qualifications. All the candidates seem to meet the qualifications. You also consider personal interests, characteristics, and availability of these
You are reporting on project elements such as schedule status, deliverables completion, lessons learned, and resource utilization. Which of the following outputs of the Direct and Manage Project Execution does this describe?A. Corrective action B. Deliverable C. Preventive action D. Work
Your team members have just completed training on specialized equipment. This is one of the work results you’ve gathered and recorded. Which of the following outputs of the Direct and Manage Project Execution process does this describe?A. Corrective action B. Deliverable C. Preventive action D.
Which of the following processes serve as inputs to each other?A. Executing, and Monitoring and Controlling B. Executing and Closing C. Planning, and Monitoring and Controlling D. Executing and Initiation

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PMP Project Management Professional Exam Study Guide 2nd Edition Kim Heldman, Claudia M. Baca, Patti M. Jansen - Solutions

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