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PMP: Project Management Professional Exam Study Guide 4th Edition Kim Heldman - Solutions

All of the following are tools and techniques of the Contract Administration process except for which one?A. Contract change control system, buyer-conducted performance review, and inspections and audits B. Performance reporting, payment system, and claims administration C. Records management
The tools and techniques of the Request Seller Responses process include all of the following except which one?A. Bidder conferences B. Information technology C. Advertising D. Develop qualified sellers list
During the opening rounds of contract negotiation, the other party uses a fait accompli tactic.Which of the following statements is true about fait accompli tactics?A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue back up at a later time.B. One
Which of the following tools and techniques of the Select Sellers process is used to check proposed pricing?A. Screening systems B. Seller rating systems C. Independent estimates D. Proposal evaluation technique
You have been asked to submit a proposal for a project that has been put out for bid. Prior to submitting the proposal, your company must register so that its firm is on the qualified seller list. Which of the following statements is true?A. The qualified seller list provides information about the
You have been asked to submit a proposal for a project that has been put out for bid. First you attend the bidder conference to ask questions of the buyers and to hear the questions some of the other bidders will ask. Which of the following statements is true?A. Bidder conferences are a tool and
You are a project manager for Dakota Software Consulting Services. You’re working with a major retailer that offers its products through mail-order catalogs. The company is interested in knowing customer characteristics, the amounts of first-time orders, and similar information.As a potential
You are holding end-of-phase meetings with your team members and key stakeholders to learn what has hindered and helped the project team’s performance of the work. All of the following are true regarding this situation except for which one?A. The information learned from these meetings concerns
You know that the next status meeting will require some discussion and a decision for a problem that has surfaced on the project. To make the most accurate decision, you know that the number of participants in the meeting should be limited to ___________________.A. 1 to 5 B. 5 to 11 C. 7 to 16 D.
You have accumulated project information throughout the project and need to distribute some important information you just received. Which of the following is not an information distribution method?A. Electronic databases B. Videoconferencing C. Electronic mail D. Voicemail
Theory Y managers believe which of the following?A. People are motivated only by money, power, or position.B. People will perform their best if they’re given proper motivation and expectations.C. People are motivated to achieve a high level of competency.D. People are motivated by expectation of
You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management team, and project team. When you make decisions, others follow your lead as a result of which of the following?A. Referent power B. Expert power C. Legitimate power D.
Which conflict resolution technique do project managers use most often?A. Smoothing B. Norming C. Confronting D. Forcing
Your team is split between two buildings on either side of town. As a result, the team isn’t very cohesive because the members don’t know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?A. Corrective
You’ve promised your team two days of paid time off plus a week’s training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following?A. Achievement Theory B. Expectancy Theory C. Maslow’s theory D. Contingency Theory
Receivers in the communication model filter their information through all of the following except ___________________.A. culture B. knowledge of subject C. habits D. language
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of Develop Project Team. This stage of Develop Project Team is similar to which of the following?A.
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team. Which of the following statements
You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following statements is true?A. They are in the smoothing stage of Develop Project Team.B. They are in the norming stage of Develop
Your project team consists of 12 people in the same building you’re located in, 4 people from the West Coast office, 2 people from the Kansas City office, and 6 people from the London office. Your office works different hours than all the other offices. Additionally, not all of the resources in
You are in the process of making project staff assignments. You have several candidates for a position on the project team that requires specific qualifications. All the candidates seem to meet the qualifications. You also consider personal interests, characteristics, and availability of these
You are reporting on project elements such as schedule status, deliverables completion, lessons learned, and resource utilization. Which of the following outputs of the Direct and Manage Project Execution does this describe?A. Corrective action B. Deliverable C. Preventive action D. Work
Your team members have just completed training on specialized equipment. This is one of the work results you’ve gathered and recorded. Which of the following outputs of the Direct and Manage Project Execution process does this describe?A. Corrective action B. Deliverable C. Preventive action D.
Which of the following processes serve as inputs to each other?A. Executing, and Monitoring and Controlling B. Executing and Closing C. Planning, and Monitoring and Controlling D. Executing and Initiation
You are a project manager for a growing dairy farm. It offers its organic dairy products regionally and is expanding its operations to the West Coast. It’s in the process of purchasing and leasing dairy farms to get operations underway. The subproject manager in charge of network operations has
You are a project manager for a growing dairy farm. It offers its organic dairy products regionally and is expanding its operations to the West Coast. It is in the process of purchasing and leasing dairy farms to get operations underway. You are in charge of the network operations part of this
You are a project manager for an international marketing firm. You are ready to assign resources to your new project using a work authorization system. Which of the following statements is not true?A. Work authorization systems clarify and initiate the work for each work package.B. Work
Which of the following is displayed as an S curve?A. Gantt B. Cost baseline C. Critical path D. Schedule baseline
You are the project manager for a custom home-building construction company. You are working on the model home project for the upcoming Show Homes Tour. The model home includes Internet connections in every room and talking appliances. You are working on the cost budget for this project. All of the
Obtaining formal project plan approval and sign-off is important for all of the following reasons except which one?A. Stakeholders are able to recommend a project Planning methodology to follow throughout the remaining process groups.B. Stakeholders are aware of the project details, which makes
What is one of the problems with project management software?A. The project manager manages the software instead of the project.B. Project duration calculations are sometimes approximate.C. You cannot override the project management software decisions regarding schedules.D. It’s expensive and
You are the project manager for Rivera Gourmet Adventure Vacations. Rivera combines the wonderful tastes of great gourmet food with outdoor adventure activities. Your project involves installing a new human resources software system. Jason, the database analyst working on this project, is
You are the project manager working on a research project for a new drug treatment. Your preliminary project schedule runs past the due date for a federal grant application. The manager of the R&D department has agreed to release two resources to work on your project in order to meet the federal
If your expected value is 110 and the standard deviation is 12, which of the following is true?A. There is approximately a 99 percent chance of completing this activity in 86 to 134 days.B. There is approximately a 68 percent chance of completing this activity in 98 to 122 days.C. There is
If you know expected value is 500 and the standard deviation is 12, you can say with approximately a 95 percent confidence rating which of the following?A. The activity will take from 488 to 512 days.B. The activity will take from 464 to 536 days.C. The activity will take from 494 to 506 days.D.
You are a project manager for Move It Now trucking company. Your company specializes in moving household goods across the city or across the country. Your project involves upgrading the nationwide computer network for the company. Your lead engineer has given you the following estimates for a
You are a project manager for Move It Now trucking company. Your company specializes in moving household goods across the city or across the country. Your project involves upgrading the nationwide computer network for the company. Your lead engineer has given you the following estimates for a
Which of the following statements is true regarding the critical path?A. It should never be compressed.B. It allows for looping and branching.C. The critical path technique is the same as PERT.D. It’s the duration of all tasks with zero float.
Use the following graphic to answer this question. If the duration of activity B was changed to 10 days and the duration of activity G was changed to 9 days, which path is the critical path?A. A-B-C-E-H B. A-D-E-H C. A-F-G-H D. A-F-G-E-H 7 B C A 10 F 7 D 14 G 6 E 2 H
You are a project manager for Picture Shades, Inc. It manufactures window shades that have replicas of Renaissance-era paintings on the inside for hotel chains. Picture Shades is taking its product to the home market, and you’re managing the new project. It will offer its products at retail
You are a project manager for Picture Shades, Inc. It manufactures window shades that have replicas of Renaissance-era paintings on the inside for hotel chains. Picture Shades is taking its product to the home market, and you’re managing the new project. It will offer its products at retail
The project schedule is used to determine all of the following except which one?A. Cost estimates B. Activity start dates C. Float times D. Activity end dates
Your project sponsor has requested a cost estimate for the project. She would like the cost estimate to be as accurate as possible because this might be her one and only chance to secure the budget for this project because of recent cuts in special projects. You decide to use _______________.A.
You have been hired as a contract project manger for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. One of the activities for this project is the installation and testing of several new servers. You know from past experience it takes about 16 hours per
Your project’s primary constraint is quality. To make certain the project team members don’t feel too pressed for time and to avoid schedule risk, you decide to use which of the following activity estimating tools?A. Expert judgment B. Quantitatively based durations C. Reserve analysis D.
Your project sponsor has requested a cost estimate for the project on which you’re working.This project is similar in scope to a project you worked on last year. She would like to get the cost estimates as soon as possible. Accuracy is not her primary concern right now. She needs a ballpark
You are the project manager for Changing Tides video games. You have gathered the inputs for the Activity Duration Estimating process. Which of the following tools and techniques will you employ to produce the outputs for this process?A. Activity list, expert judgment, alternatives analysis,
This process uses tools like decomposition and rolling-wave planning to produce the activity list and other outputs. Because of the purpose of this process, which of the following is considered its primary input?A. WBS B. Project management plan C. PMIS (as part of enterprise environmental
You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves a creating a prototype display at several stores across the country. You are hiring a contractor for portions of the project. The contract stipulates that you’ll pay all allowable costs and an 8
This process can directly influence the project schedule.A. Human Resource Planning B. Plan Purchases and Acquisitions C. Activity Sequencing D. Plan Contracting
You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves a creating a prototype display at several stores across the country. You are using a RACI chart to display individuals and activities. What does RACI stand for?A. Responsible, accountable, consult,
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know that the module to verify
Which logical relationship does the PDM use most often?A. Start-to-finish B. Start-to-start C. Finish-to-finish D. Finish-to-start
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know that the module to verify
You are working on a project that requires resources with expertise in the areas of hospitality management and entertainment. You are preparing your project schedule network diagram and know that you will use only finish-to-start dependencies. Which of the following diagramming methods does this
You are the project manager for Changing Tides video games. You have produced a project schedule network diagram and have updated the activity list. Which process have you just finished?A. The Activity Sequencing process, which identifies all the specific activities of the project B. The Activity
You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery store chain. You have your activity list in hand and several alternative time estimates for each activity and are ready to diagram the activity dependencies. You should use which
You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery store chain. You have your activity list in hand and are ready to diagram the activity dependencies using the PDM technique. Which of the following statements is true?A. PDM is
All of the following statements describe the activity list except which one?A. The activity list is an output of the Activity Definition process.B. The activity list includes all activities of the project.C. The activity list is an extension of and a component of the WBS.D. The activity list
You are the project manager for a scheduled version release of your company’s software tracking product. You have identified resources according to their activities. You might want to display this information in which of the following?A. AON B. PDM C. AOA D. RAM
Which of the following are constraints that you might find during the Human Resource Planning process?A. Organizational structures, collective bargaining agreements, and economic conditions B. Organizational structures, technical interfaces, and interpersonal interfaces C. Organizational
Sally is a project manager working on a project that will require a specially engineered machine.Only three manufacturers can make the machine to the specifications Sally needs. The price of this machine is particularly critical to this project. The budget is limited, and there’s no chance of
All of the following statements are true regarding the Human Resource Planning process except for which one?A. Human Resource Planning involves determining roles and responsibilities.B. One of the Human Resource Planning outputs includes project organization charts that show the project’s
You are the project manager for the Heart of Texas casual clothing company. It’s introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. Your legal department has recommended you use a contract that reimburses the
You are the project manager for the Heart of Texas casual clothing company. It’s introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. The vendor has requested a contract SOW. All of the following statements are true
You are the project manager for an outdoor concert event scheduled for one year from today.You’re working on the procurement plan for the computer software program that will control the lighting and screen projections during the concert. You’ve decided to contract with a professional services
You are the project manager for an upcoming outdoor concert event. You’re working on the procurement plan for the computer software program that will control the lighting and screen projections during the concert. You’re comparing the cost of purchasing a software product to the cost of your
All of the following are true regarding the Qualitative Risk Analysis process except which one?A. Probability and impact and expert interview are used to help correct biases that occur in the data you’ve gathered during this process.B. The probability and impact matrix is used during this process
Your team has identified the risks on the project and determined their risk score. The team is in the midst of determining what strategies to put in place should the risks occur. After some discussion, the team members have determined that the risk of losing their network administrator is a risk
All of the following statements are true regarding the RBS except for which one?A. The RBS is contained in the risk management plan.B. It describes risk categories, which are a systematic way to identify risks and provide a foundation for understanding for everyone involved on the project.C. The
Your project team is in the process of identifying project risks on your current project. The team has the option to use all of the following tools and techniques to diagram some of these potential risks except for which one?A. Ishikawa diagram B. Decision tree diagram C. Process flowchart D.
Your project team has identified several potential risks on your current project that could have a significant impact if they occurred. The team examined the impact of the risks by keeping all the uncertain elements at their baseline values. What type of diagram will the team use to display this
You work for a large manufacturing plant. You are working on a new project to release an overseas product line. This is the company’s first experience in the overseas market, and it wants to make a big splash with the introduction of this product. The stakeholders are a bit nervous about the
All of the following are elements of inputs of the Risk Identification process that you should evaluate except for which one?A. Assumptions analysis B. Historical information C. Roles and responsibilities D. Industry information
Your hardware vendor left you a voicemail saying that a snowstorm in the Midwest will prevent your equipment from arriving on time. You identified a risk response strategy for this risk and have arranged for a local company to lease you the needed equipment until yours arrives.This is an example of
Your stakeholders have asked for an analysis of the cost risk. All of the following are true except for which one?A. Monte Carlo analysis is the preferred method to use to determine the cost risk.B. Monte Carlo analysis is a modeling technique.C. A traditional work breakdown structure can be used
You are constructing a probability and impact matrix for your project. Which of the following statements is true?A. The probability and impact matrix multiplies the risk’s probability by the cost of the impact to determine an expected value of the risk event.B. The probability and impact matrix
Your hardware vendor left you a voicemail saying that a snowstorm in the Midwest might prevent your equipment from arriving on time. She wanted to give you a heads-up and asked that you return the call. Which of the following statements is true? (Choose the best answer.)A. This is a trigger.B. This
You’ve identified a risk event on your current project that could save $500,000 in project costs if it occurs. Your organization is considering hiring a consulting firm to help establish proper project management techniques in order to assure it realizes these savings. Which of the following is
You’ve identified a risk event on your current project that could save $100,000 in project costs if it occurs. Which of the following is true based on this statement? (Choose the best answer.)A. This is a risk event that should be accepted, because the rewards outweigh the threat to the
You are the project manager for a new website for the local zoo. You need to perform Qualitative Risk Analysis. When you’ve completed this process, you’ll produce all of the following as part of the risk register update output except which one?A. Priority list of risks B. Watch list of
Which of the following processes assesses the likelihood of risk occurrences and their consequences using a numerical rating?A. Qualitative Risk Analysis B. Risk Identification C. Quantitative Risk Analysis D. Risk Response Planning
The information-gathering techniques used in the Risk Identification process include all of the following except ___________________.A. root cause identification B. the Delphi technique C. SWOT analysis D. checklist analysis
You are using the interviewing technique of the Quantitative Risk Analysis process. You intend to use normal and lognormal distributions. All of the following statements are true regarding this question except which one?A. Interviewing techniques are used to quantify the probability and impact of
Each of the following statements is true regarding the risk management plan except for which one?A. The risk management plan is an output of the Risk Management Planning process.B. The risk management plan includes a description of the responses to risks and triggers.C. The risk management plan
The process of assessing the probability and consequences of identified risks to the project objectives, assigning a risk score to each risk, and creating a list of prioritized risks describes which of the following processes?A. Quantitative Risk Analysis B. Risk Identification C. Qualitative Risk
You are a project manager for Fountain of Youth Spring Water bottlers. Your project involves installing a new accounting system, and you’re performing the risk-planning processes. You have identified several problems along with the causes of those problems. Which of the following diagrams will
Which of the following best characterizes Six Sigma?A. Stipulates that quality must be managed in B. Focuses on process improvement and variation reduction by using a measurement-based strategy C. Asserts that quality must be a continuous way of doing business D. Focuses on improving the quality of
You work for a furniture manufacturer. Your project is going to design and produce a new office chair. The chair will have the ability to function as a regular chair and also the ability to transform its occupant into an upright, kneeling position. The design team is trying to determine the
The quality management plan documents how the project team will implement the quality policy. It must address all of the following except which one?A. Quality control B. Quality checklists C. Quality assurance D. Continuous process improvement
Which of the following describes the cost of quality associated with scrapping, rework, and downtime?A. Internal failure costs B. External failure costs C. Prevention costs D. Appraisal costs
All of the following are benefits of meeting quality requirements except which one?A. An increase in stakeholder satisfaction B. Less rework C. Low turnover D. Higher productivity
The theory that 85 percent of the cost of quality is a management problem is attributed to which of the following?A. Deming B. Shewhart C. Juran D. Crosby
Four people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories respectively are A. grades of quality, fitness for use B. fitness for use, zero defects C. zero defects, fitness for use D. cost of quality, zero defects
All of the following are true regarding the Quality Planning process except for which one?A. DOE is a tool and technique of this process that provides statistical analysis for changing product or process elements one at a time to optimize the process.B. This is one of the key processes performed
All of the following are true regarding Communications Planning except for which one?A. It’s the only output of the Communications Planning process.B. It should be completed as early in the project phases as possible.C. It’s tightly linked with enterprise environmental factors and
You have eight key stakeholders to communicate with on your project. Which of the following is true?A. There are 36 channels of communication, and this should be a consideration when using the communications technology tool and technique.B. There are 28 channels of communication, and this should be
Which of the following is not a major step of decomposition?A. Identify major deliverables.B. Identify components.C. Determine adequate cost and schedule estimates.D. Verify correctness of decomposition.
Which of the following statements about decomposition is the least true?A. Decomposition involves structuring and organizing the WBS so that deliverables are always listed at level one.B. Decomposition requires a degree of expert judgment and also requires close analysis of the project scope
You’ve constructed the WBS for your recent project. You’ve requested that the subproject managers report to you in three weeks with each of their individual WBSs constructed. Which statement is not true regarding the subproject managers’ WBS?A. The work package level facilitates resource

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