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CompTIA Project+ Study Guide: Exam PK0-003 1st Edition Kim Heldman, William Heldman - Solutions
You ’ re the project manager for a large IT project that ’ s going to take a year to complete and requires input from many different IT technicians. Recently you ’ ve discovered that some fighting is going on between the person who ’ s developing and implementing your security policies and
All of the following are true regarding rewards and recognition except for which one?A. Functional managers may not recognize the work of individual team members.B. Rewards and recognition are a form of motivation.C. Rewards and recognition should be applied consistently to all project team
You are preparing for a formal monthly project review session with your sponsor and the customer. Which of the following is the best approach for making this an effective meeting?A. The project manager creates an agenda giving each team member an equal amount of time to provide task status.B. The
Your system engineer has started making negative comments during your weekly team meeting. He has had a heated argument with the marketing manager, and you have heard from various team members that he has become difficult to work with. What is the best course of action for you to take?A. You should
Which of the following are conflict - resolution techniques? Choose three.A. Adjourning B. Negotiating C. Norming D. Avoiding E. Compromise F. Storming
Which of the following is a win - win conflict - resolution technique that is generally the best way to resolve conflict?A. Negotiating B. Smoothing C. Confronting D. Avoiding
This conflict - resolution technique is temporary, and one of its symptoms is emphasizing the areas of agreement and keeping the real issue buried. Which conflict - resolution technique does this describe?A. Avoiding B. Forcing C. Confronting D. Smoothing
During a review of unit test results, two of your programmers disagree on the correctness of the deliverable from one of the units of code. How should you resolve this dispute?A. The programmers should take the issue to the test manager.B. You should ask clarifying questions to determine the
All of the following are stages of team development except for which one?A. Adjourning B. Negotiating C. Performing D. Storming
A team member has come to your office to complain that a fellow team member is never available for meetings before noon and seems to ignore her requests to follow proper processes. Which of the following does this describe? Choose two.A. This describes a situation where the forcing conflict
Which of the following responsibilities of the project manager is not part of the project Executing process group?A. Setting the schedule baseline B. Tracking issues C. Tracking risks D. Reporting project status
Your project is underway, and some conflict has arisen among the team members. It seems they were all anticipating that Tony, a genius regarding technology issues, was going to be assigned to the team. He was retained by the functional manager on another project, and your team was given someone
Which of the following describe components of a transition plan? Choose three.A. Resource availability B. Assumptions C. Ownership D. Transition approach E. Communication methods F. Training G. Warranties
Once risks have been identified and analyzed, this tool helps you determine an overall risk score.A. Probability impact matrix B. Risk list C. Risk register D. Risk template
All of the following are strategies for dealing with negative risks, except for which one?A. Accept B. Transfer C. Share D. Mitigate
This risk analysis technique uses a complex mathematical approach to numerically analyze the probability and impact of risks.A. Quantitative Risk Analysis B. Risk impact analysis C. Risk probability analysis D. Qualitative Risk Analysis
Risk Identification is the process of which of the following?A. Quantifying the impact to the project of a potential risk event B. Determining and documenting potential risk events on the project C. Assigning a probability that a particular risk event will occur D. Defining the action to take in
These costs are also known as the cost of poor quality.A. Appraisal costs B. Corrective costs C. Prevention costs D. Failure costs
Which of the following are the types of cost of quality? Choose three.A. Failure costs B. Prevention costs C. Appraisal costs D. Equipment costs E. Resource costs F. Quality Planning costs G. Extended support costs
The benefits of meeting quality requirements include all of the following except for which one?A. Increased satisfaction B. Less rework C. Higher productivity D. Lower costs E. Improved quality metrics
A quality technique that analyzes similar activities as a means of comparison is known as what?A. Cost - benefit analysis B. Cost of quality C. Flowcharting D. Benchmarking
The work effort multiplied by which of the following will bring about the total estimate for each task?A. Duration B. Rate C. Number of resources D. Number of hours
Who is responsible for approving the project budget?A. Project manager B. Project team C. Project sponsor D. CEO
You ’ re the project manager for a large IT project. At the time you performed your cost estimates, the vendor you ’ re working with provided you with the following estimates:Programming estimate = 320 hours at $135/hour. Project management estimate = 320 hours at $155/hour. Testing estimate =
You are asked to present and explain your project cost baseline. All the following are true except which one?A. The baseline will be used to track actual spending against the cost estimates.B. The baseline can be used to predict future project costs.C. The baseline is tied to the chart of
What is the most accurate estimate?A. Analogous estimate B. Bottom - up estimate C. Estimates based on expert judgment D. Parametric estimate
You are developing a bottom - up estimate for the first phase of your project. Which of the following is the most important input to complete this task?A. Historic data from a similar project B. Chart of accounts C. The WBS D. The scope statement
You are in the process of aggregating the cost baseline. All the following are used during the creation of this baseline except for which one?A. Management reserves B. Chart of accounts C. Human resource cost estimates D. Materials and equipment estimates
A discretionary fund used by the project manager to cover the cost of possible adverse events during the project is known as which of the following?A. Management reserve B. Chart of accounts C. Contingency fund D. Cost baseline
The total time it will take for one person to complete a task from beginning to end without taking into account holidays, time off, or other project work is known as this.A. Duration estimate B. Work effort estimate C. Bottom - up estimate D. Parametric estimate
Top - down estimating is another name for which type of estimating technique?A. Parametric estimating B. Analogous estimating C. Three - point estimating D. Expert judgment
You are asked to prepare an estimate for a project business case to install a new group of servers at a new satellite office. There is very little detail about this project. What will you use to compute your estimate?A. The price the client is willing to pay B. A sophisticated modeling technique C.
This type of contract assigns a unit rate for work or goods, but the total cost is unknown.A. Time and materials B. Fixed price C. Fixed price plus incentive D. Cost reimbursable
This type of contract is the riskiest for the buyer.A. Time and materials B. Fixed price C. Fixed price plus incentive D. Cost reimbursable
This vendor selection method weighs various criteria from the RFP and SOW, scores each vendor on each of the criteria, and determines an overall score for each vendor.A. Weighted scoring model B. Screening system C. Seller rating system D. Independent estimates
You have just posted an RFP and have invited the vendors to participate in a meeting to ask questions about the work of the project. What is this meeting called?A. RFP conference B. Bidders conference C. Procurement communication conference D. Sellers conference
This process involves obtaining responses from vendors to complete the work of the project as documented in the SOW.A. Procurement planning B. Bidder conference C. Solicitation D. Vendor selection
This document describes the goods or services you want to procure from outside the organization.A. Scope statement B. RFP C. RFI D. SOW Review Questions 149
During this process, you ’ ll interview prospective team members, negotiate with functional managers, and assign staff to the project.A. Resource Planning B. Staff augmentation C. Human Resource Planning D. Staff acquisition
This process performed within the Human Resources Planning process addresses various factors that may impact how you manage your project team, how you ’ ll define roles and responsibilities for team members, and how the team will be organized; it also documents your staffing management plan.A.
This plan documents when and how human resources will be added to and released from the project.A. Staff acquisition plan B. Staffing management plan C. Communications plan D. Human resources plan
You are a project manager for a telecommunications company assigned to a project to deploy a new wireless network using a technology that does not have a proven track record.You have requested vendor bids for portions of the development that will include researching various scenarios. What type of
What is the technique of looking at the trade - offs between producing goods or services internally vs. procuring it from outside the organization?A. Cost estimating B. Vendor selection criteria C. Staff augmentation D. Make - or - buy analysis
You are the project manager for a new software application that will provide online help to sales consultants regarding the features of the products they sell. You are putting together your human resources plan and realize that all but which of the following is a Human Resources Planning
Communications Planning is the process of which of the following?A. Scheduling a regular meeting for the project team B. Developing a distribution list for the stakeholders C. Identifying the people or groups that need information on your project D. Creating a template to report project status
You have been assigned as project manager for a major software development project. Andy is the functional manager who will be providing the resources for your development team.Andy is being asked to supply resources to several projects concurrently. You have a list of the people you want assigned
What are the processes that you use for Human Resources Planning? Choose two.A. Performance reporting B. Contract administration C. Organizational planning D. Staff acquisition
This type of chart depicts the WBS identifier, the type of resource required, and the number of resources required.A. RACI B. RAM C. RAMI D. RAC
This process involves determining the human, equipment, and material resources needed for the project.A. Human Resources Planning B. Organizational Planning C. Resource Planning D. Procurement Planning
There are four participants in your upcoming meeting. How many lines of communication are there?A. 6 B. 4 C. 8 D. 16
This person is responsible for understanding the information correctly and making certain they ’ ve received all the information.A. Sender B. Messenger C. Project manager D. Receiver
Why should you spend time developing a solid communications plan? Choose three.A. To set stakeholder expectations B. To set aside time for your own needs C. To keep vendors informed D. To understand where the blame lies when something goes wrong E. To keep stakeholders updated on your progress F.
The following exhibit shows a series of steps in a network diagram. Which path represents the critical path?A. A - E - F - G B. A - C - D - G C. A - B - D - G D. A - B - D - F - G Task A, 10 Days Task B, 24 Days Task C, 3 Days Task E, 9 Days Task D, 2 Days Task F, 16 Days Task G, 5 Days
How long is the critical path in days in the graphic shown here?A. 13 days B. 20 days C. 27 days D. 30 days Task A, 5 Days Task B, 7 Days Task C, 10 Task D, 3 Days Days Task E, 5 Days
Which is the most commonly used logical relationship?A. Finish-to-start B. Start-to-finish C. Start-to-start D. Finish-to-finish
You ’ ve defined a task in a project schedule in which your team members will develop an XML application that uses a MySQL back end. Although the data base administrator(DBA) has plenty of experience with Oracle and Microsoft SQL Server, he has never been exposed to MySQL. Which of the following
You ’ re in the process of developing a project schedule for a new project for which you ’ ve just completed the WBS. What would be the smart next step in figuring out what tasks go into the project schedule?A. Develop an activity list.B. Determine the critical path tasks.C. Develop a network
All of the following are true regarding milestone charts except for which one?A. Milestone charts list the major deliverables or phases of a project.B. Milestone charts show the scheduled completion dates.C. Milestone charts show the actual completion dates.D. Milestone charts are commonly
You ’ re working on a project that you and your team have estimated takes 15 business days to complete. Your team does not work on Saturday, Sunday, or holidays. Given the work calendar shown here and a start date of Tuesday, November 1, what is the scheduled completion date for this task?A. 21
Suppose that you ’ re working on a project in which you ’ ve established this milestone: “ Database servers built and functional. ” The following tasks are needed to complete this milestone:Task 1: Build three database servers.Task 2: Install database software on each server.Task 3:
Your task requires 4 miles of paving, and it will take 30 hours to complete a mile. On a past project similar to this one, it took 150 hours to complete. Which of the following is true regarding this estimate?A. The total estimate for this task is 120 hours, which was derived using expert
You ’ re working on a project in which the time to complete the project has been heavily restricted and funds are short. You have one resource working on preparing six servers for use in a balanced web array. The servers will all look basically alike. What technique can you use to slim down some
Which of the following is not true for critical path activities?A. The early start is always less than the late start.B. These activities are on the longest path on the network diagram.C. The float is zero.D. The late finish is always the same as the early finish.
Activity B on your network diagram has a most likely estimate of 8 days, a pessimistic estimate of 11 days, and an optimistic estimate of 6 days. What is the three - point estimate for this task rounded to the nearest whole number?A. 11 days B. 25 days C. 8 days D. 6 days
Which of the following is not a tool used to determine a project ’ s critical path?A. Forward pass B. Mandatory dependency C. Float calculation D. Backward pass
Which of the following is true for float or slack time?A. It ’ s calculated by adding the durations of all activities and dividing by the number of activities.B. It ’ s time that you add to the project schedule to provide a buffer or contingency.C. It’s the amount of time an activity can be
What are the crashing and fast track techniques used for?A. Duration compression B. Activity sequencing C. Precedence diagramming D. Activity Definition
What is the most commonly used form of network diagramming?A. ADM B. Precedence diagramming C. CPM D. PERT
You are working on your network diagram. Activity A is a predecessor to Activity B.Activity B cannot begin until Activity A is completed. What is this telling you?A. There is a mandatory dependency between Activity A and Activity B.B. There is a finish - to - start dependency relationship between
What is analogous estimating also referred to as?A. Bottom - up estimating B. Expert judgment C. Parametric estimating D. Top - down estimating
You are a project manager for a major movie studio. You need to schedule a shoot in Denver during ski season. This is an example of which of the following?A. External dependency B. Finish - to - start relationship C. Mandatory dependency D. Discretionary dependency
Which of the following is not true for the critical path?A. It has zero float.B. It ’ s the shortest activity sequence in the network.C. You can determine which tasks can start late without impacting the project end date.D. It controls the project finish date.
You ’ re developing the scope document and project plan for a new project. What process group are you in?A. Initiating B. Planning C. Executing D. Controlling
What is the primary function of the project sponsor regarding the scope document?A. Signs off on the project scope document B. Has input into the project scope document C. Does not interact with the project scope document D. Authors the project scope document
You ’ re developing a scope document for a customer request. A couple of the elements that the client wants could be difficult to accomplish, but after consulting with the project team, you think they can be done. These elements are not included in the product description.What should you do?A.
Elements of the project that are not listed on the WBS are considered what? Choose two.A. Work that will be completed in a future phase of the project.B. Exclusions from scope.C. They are considered scope creep.D. They are not considered part of the project.
Your project is nearing completion of the first phase. Your key stakeholder for this phase reminds you that she will not accept the deliverable unless it measures 3 centimeters exactly. If the measurements are off, phase 2 will be delayed, and the entire project will be at risk. This is an example
This term describes a characteristic of the planning processes:A. Looping B. Iterative C. Ongoing D. Repetitive
Which element of the project scope statement describes the features, functions, and characteristics of the product of the project?A. Deliverables description B. Milestones description C. Product description D. KPIs
There are three primary constraints on most all projects. Your customer, or project sponsor, will stipulate which of the three is the most important to them. What are these three elements according to CompTIA? Choose three.A. Budget B. Team members C. Scope D. Quality E. Time F. Sponsors and
This element of the project scope statement helps you incrementally monitor project performance:A. Success criteria B. KPIs C. Exclusions D. Key deliverables
Which element is not a component or function of the scope management plan?A. Describes the deliverables ’ acceptance criteria B. Describes how scope changes will be handled C. Describes the procedures for preparing the scope statement D. Describes the procedures for preparing the WBS
Your team is working on creating a WBS for phase 2 of the ABC software implementation project. Which of the following is an example of what might appear in the second level of your WBS?A. ABC Software implementation project B. Project deliverables C. Project phases D. Activities
All of the following are true regarding code of accounts identifiers except for which one?A. These are unique numbers for each component on the WBS.B. They are documented in the WBS dictionary.C. They are tied to the organization ’ s chart of accounts.D. They are assigned to the resources who are
Which of the following is not a benefit of a WBS?A. A WBS is an excellent tool for team building.B. A WBS helps prevents critical work from being overlooked.C. A WBS can become a template for future projects.D. A WBS can be used to describe how the deliverables will be verified
Which of the following is not a guideline for developing a WBS?A. Define the highest level of deliverables before you move to lower levels.B. Make sure that each item in a lower level is a component of the level above.C. Sequence the work packages.D. Involve project team members in the process.
What is the lowest level of the WBS?A. Work package B. Level 10 C. Milestone D. Activities
A WBS is created using a technique called decomposition . What is decomposition?A. Matching resources with deliverables B. Breaking down the project deliverables into smaller, more manageable components C. Estimating the cost of each individual deliverable D. Creating a detailed to - do list for
Which of the following are components of a scope statement? Choose three.A. General project approach B. Product description C. KPIs D. Exclusions E. Stakeholder list F. High - level milestones G. Change request process
Which of the following is a characteristic of a WBS?A. A cost center structure of the project B. An organization chart of the project team members C. Used primarily on large complex projects involving multiple departments D. A deliverables - oriented structure that defines the work of the project
The scope statement provides which of the following?A. A basis for a common understanding of the project and for making future decisions regarding the project B. A detailed list of all resources required for project completion C. A schedule of all the key project activities D. A process for
Which of the following is not a key component of scope planning?A. Work breakdown structure (WBS)B. Scope statement C. Project charter D. Scope management plan
Your project is to be performed outdoors. You are only four days from the big event, and there is a hurricane headed for shore. This is an example of which of the following?A. Risk B. Assumption C. Deliverable D. Constraint
This component of the project charter describes the characteristics of the product of the project.A. Milestones B. High - level deliverables C. Project description D. Goals and objectives
From the following options, select the one that does not describe a constraint.A. Project team actions are dictated.B. It may regard budget, resources, or schedule.C. Project team actions are restricted D. Project situations are believed to be true.
From the following options, select those that best describe the definition of a deliverable.(Choose three.)A. Marks the completion of a project phase B. Has measurable outcomes or results C. Is a specific item that must be produced to consider the project complete D. Describes the characteristics
Randy is a key technical resource for your project. You ’ ve worked with Randy on past projects and have identified him in the project charter as one of the team members who will work on the project. The charter has been published, and there is great excitement about this project. You ’ ve
You ’ re undertaking a new project in which users will connect to an application running on a server and post information to a database. At first glance, what types of IT resources do you think you ’ ll need? Choose three.A. Database administrator B. Application developer C. Telecommunications
Portions of the project will be performed by resources outside the organization. This requires a written document from an outside vendor indicating the type of work that needs to be done and the steps necessary to do them, along with the cost. What is this document called?A. SOW B. RFP C. RFI D. RFQ
Identify the items that should not be included in a project charter. Choose two.A. Anticipated budget B. Project objectives C. High - level cost - benefit analysis D. Hardware needed E. Business case F. Project description G. Project title and description
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