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Project Management Workbook And PMP CAPM Exam Study Guide 11th Edition Harold R. Kerzner , Frank P. Saladis - Solutions

Most project managers are motivated by which level of Maslow’s Hierarchy of Human Needs?a. Safetyb. Socializationc. Self-esteemd. Self-actualization
A project manager with a history of success in meeting deliverables and in working with the team members would most likely possess a great deal of:a. Reward powerb. Legitimate powerc. Expert powerd. Referent power
If a project manager possesses penalty (or coercive) power, he most likely also possesses:a. Reward powerb. Legitimate powerc. Expert powerd. Referent power
Which form of power do project managers that have a command of technology and are leading R&D projects most frequently use?a. Reward powerb. Legitimate powerc. Expert powerd. Referent power
Which of the following is not one of the sources of authority for a project manager?a. Project charterb. Job description for a project managerc. Delegation from senior managementd. Delegation from subordinates
In which type of matrix structure would a project manager most likely have a command of technology?a. Strong matrixb. Balanced matrixc. Weak matrixd. Cross-cultural matrix
In which organizational form is the worker in the greatest jeopardy of losing his/her job if the project gets cancelled?a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
In which organizational form do project managers have the greatest likelihood of possessing reward power and have a wage and salary administration function? (The project and line manager are the same person.)a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
In which organizational form is the project manager least likely to share resources with other projects?a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
In which organizational form does the project manager often have the least amount of authority?a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
In which organization form would the project manager possess the greatest amount of authority?a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
In which organizational form is it most difficult to integrate project activities?a. Classical/traditionalb. Projectizedc. Strong matrixd. Weak matrix
If the values generated from a process are normally distributed around the mean value, what percentage of the data points generated by the process will not fall within +/–three standard deviations of the mean?a. 99.7%b. 95.4%c. 68.3%d. 0.3%
Which of the following is not indicative of today’s views of the quality management process applied to a given project?a. Defects should be highlighted and brought to the surfaceb. The ultimate responsibility for quality lies primarily with senior management or sponsor, but everyone should be
The upper and lower control limits are typically set:a. One standard deviation from the mean in each directionb. 3 σ (three sigma) from the mean in each directionc. Outside the upper and lower specification limitsd. To detect and flag when a process may be out of control
When a process is set up optimally, the upper and lower specification limits typically are:a. Set equal to the upper and lower control limitsb. Set outside the upper and lower control limitsc. Set inside the upper and lower control limitsd. Set an equal distance from the mean value
Which of the following methods is best suited to identifying the “vital few”?a. Pareto analysisb. Cause-and-effect analysisc. Trend analysisd. Process control charts
Which of the following is/are typical tool(s) of statistical process control?a. Pareto analysisb. Cause-and-effect analysisc. Process control chartsd. All of the above
Quality audits:a. Are unnecessary if you do it right the first timeb. Must be performed daily for each processc. Are expensive and therefore not worth doingd. Are necessary for validation that the quality policy is being followed and adhered to
What is the order of the four steps in Deming’s Cycle for Continuous Improvement?a. Plan, do, check, and actb. Do, plan, act, and checkc. Check, do, act, and pland. Act, check, do, and plan
Quality assurance includes:a. Identifying objectives and standardsb. Conducting quality auditsc. Planning for continuous collection of datad. All of the above
A well-written policy statement on quality will:a. Be a statement of how, not what or whyb. Promote consistency throughout the organization and across projectsc. Provide an explanation of how customers view quality in their own organizationsd. Provide provisions for changing the policy only on a
The Taguchi Method philosophies concentrate on improving quality during the:a. Conceptual Phaseb. Design Phasec. Implementation Phased. Closure Phase
Inspection:a. Is an appropriate way to ensure qualityb. Is expensive and time-consumingc. Reduces rework and overall costsd. Is always effective in stopping defective products from reaching the customer
According to Deming, what percentage of the costs of quality is generally attributable to management?a. 100%b. 85%c. 55%d. 15%
Which of the following is not one of Crosby’s Four Absolutes of Quality?a. Quality means conformance to requirementsb. Quality comes from preventionc. Quality is measured by the cost of conformanced. Quality means that the performance standard is “zero defects”
What are the components of Juran’s Trilogy?a. Quality Improvement, Quality Planning, and Quality Controlb. Quality Improvement, Zero Defects, and Quality Controlc. Quality Improvement, Quality Planning, and PERT Chartingd. Quality Improvement, Quality Inspections, and Quality Control
Which of the following quality gurus believe “zero defects” is achievable?a. Demingb. Juranc. Crosbyd. All of the above
A company dedicated to quality usually provides training for:a. Senior management and project managersb. Hourly workersc. Salaried workersd. All employees
Which of the following is true of modern quality management?a. Quality is defined by the customerb. Quality has become a competitive weaponc. Quality is now an integral part of strategic planningd. All are true
Which of the following are tools of quality control?a. Sampling tablesb. Process chartsc. Statistical and mathematical techniquesd. All of the above
In today’s view of quality, who defines quality?a. Contractor’s senior managementb. Project managementc. Workersd. Customers
Which of the following is not part of the generally accepted view of quality today?a. Defects should be highlighted and brought to the surfaceb. We can inspect in qualityc. Improved quality saves money and increases businessd. Quality is customer-focused
The cost or financial baseline of a project is composed of:a. Distributed budget onlyb. Distributed and undistributed budgets onlyc. Distributed budget, undistributed budget, and the management reserve onlyd. Distributed budget, undistributed budget, management reserve, and profit only
A project was originally scheduled for 20 months. If CPI is 1.25, then the new schedule date is:a. 16 monthsb. 20 monthsc. 25 monthsd. Cannot be determined
If a project manager is looking for revenue for a value-added scope change, the project manager’s first choice would be:a. Management reserveb. Customer-funded scope changec. Undistributed budgetd. Retained profits
In March, CV = –$20,000 and in April, CV = –$30,000. In order to determine whether or not the situation has really deteriorated because of a larger unfavorable cost variance, we would need to calculate:a. CV in percentb. SV in dollarsc. SV in percentd. All of the above
When a project is completed, which of the following must be true?a. BAC = ACWPb. ACWP = BCWPc. SV = 0d. BAC = ETC
There are several purposes for the 50%–50% rule, but the primary purpose of the 50%–50% rule is to calculate:a. BCWSb. BCWPc. ACWPd. BAC
If BAC = $24,000, BCWP = $12,000, ACWP = $10,000, and CPI = 1.2, then the cost that remains to finish the project is:a. $10,000b. $12,000c. $14,000d. Cannot be determined
EAC, ETC, SPI, and CPI most often appear in which type of report?a. Performanceb. Statusc. Forecastd. Exception
Unknown problems such as escalation factors are often budgeted for using the:a. Project manager’s charge numberb. Project sponsor’s charge numberc. Management reserved. Configuration management cost account
The document that describes a work package, identifies the cost centers allowed to charge against this work package, and establishes the charge number for this work package is the:a. Code of accountsb. Work breakdown structurec. Work authorization formd. None of the above
If CPI = 1.1 and SPI = 0.95, then the trend for the project is:a. Running over budget but ahead of scheduleb. Running over budget but behind schedulec. Running under budget but ahead of scheduled. Running under budget but behind schedule
If BAC for a work package is $10,000 and BCWP = $4,000, then the work package is ______ percent complete.a. 40b. 80c. 100d. 120
If BAC = $12,000 and CPI = 0.8, then the variance at completion is:a. –$2,000b. +$2,000c. –$3,000d. +$3,000
If BAC = $12,000 and CPI = 1.2, then the variance at completion is:a. –$2,000b. +$2,000c. –$3,000d. +$3,000
If BAC = $20,000 and the project is 40% complete, then the earned value is:a. $5,000b. $8,000c. $20,000d. Cannot be determined
If BCWS = 1,000, BCWP = 1,200, and ACWP = 1,300, the project is:a. Ahead of schedule and under budgetb. Ahead of schedule and over budgetc. Behind schedule and over budgetd. Behind schedule and under budget
In earned value measurement, earned value is represented by:a. BCWSb. BCWPc. ACWPd. None of the above
The most common “constraint” or relationship in a precedence network is:a. Start-to-startb. Start-to-finishc. Finish-to-startd. Finish-to-finish
Optimistic, pessimistic, and most likely activity times are associated with:a. PERTb. GERTc. PDMd. ADM
Activities with no time duration are called _________ activities.a. Reserveb. Dummyc. Zero slackd. Supervision
Reducing the peaks and valleys in manpower assignments in order to obtain a relatively smooth manpower curve is called:a. Manpower allocationb. Resource levelingc. Resource allocationd. Resource commitment planning
Which of the following steps would a project do first in the development of a network diagram?a. Listing of the activitiesb. Determination of dependenciesc. Calculation of effortd. Calculation of durations
The major disadvantage of using bar charts to manage a project is that bar charts:a. Do not show dependencies between activitiesb. Are ineffective for projects under one year in lengthc. Are ineffective for projects under $1 million in sized. Do not identify start and end dates of a schedule
A network-based schedule has four paths, namely 7, 8, 9, and 10 weeks. If the 10-week path is compressed to 8 weeks, then:a. We now have two critical pathsb. The 9-week path is now the critical pathc. Only the 7-week path has slackd. Not enough information is provided to make a determination
Which of the following is not a commonly used technique for schedule compression?a. Resource reductionb. Reducing scopec. Fast-tracking activitiesd. Use of overtime
Which of the following cannot be identified after performing a forward and backward pass?a. Free floatb. Slack timec. Critical path activitiesd. How much overtime is planned
The shortest time necessary to complete all of the activities in a network is called the:a. Activity duration lengthb. Critical pathc. Maximum slack pathd. Compression path
The change control board, of which you are a member, approves a significant scope change. The first document that the project manager should update would be the:a. Scope baselineb. Schedulec. WBSd. Budget
One of your contractors sends you an e-mail request to use high-quality raw materials in your project stating that this will be value-added and improve quality. What should the project manager do first?a. Change the scope baselineb. Ask the contractor to put forth a change requestc. Ask your
One of your contractors has sent you an e-mail requesting that they be allowed to conduct only eight tests rather than the ten tests required by the specification. What should the project manager do first?a. Change the scope baselineb. Ask contractor to put forth a change requestc. Look at the
One of the outputs of the PMBOK® Scope Definition Process is:a. A project charterb. A scope statementc. A detailed WBSd. None of the above
The work packages in the WBS are at WBS level(s):a. 2 onlyb. 3 onlyc. 4 onlyd. 3 and 4 Answer Questions 3–6 using the work breakdown structure shown below (numbers in parentheses show the dollar value for a particular element):1.00.00 1.1.0 ($25k)1.1.1 1.1.2 ($12k)1.2.0 1.2.1 ($16k)1.2.2.0
The cost of the entire program (1.00.00) is:a. $25Kb. $66Kc. $91Kd. Cannot be determined Answer Questions 3–6 using the work breakdown structure shown below (numbers in parentheses show the dollar value for a particular element):1.00.00 1.1.0 ($25k)1.1.1 1.1.2 ($12k)1.2.0 1.2.1 ($16k)1.2.2.0
The cost of WBS element 1.1.1 is:a. $12Kb. $13Kc. $25Kd. Cannot be determined Answer Questions 3–6 using the work breakdown structure shown below (numbers in parentheses show the dollar value for a particular element):1.00.00 1.1.0 ($25k)1.1.1 1.1.2 ($12k)1.2.0 1.2.1 ($16k)1.2.2.0 1.2.2.1
The cost of WBS element 1.2.2.0 is:a. $20Kb. $30Kc. $50Kd. Cannot be determined Answer Questions 3–6 using the work breakdown structure shown below (numbers in parentheses show the dollar value for a particular element):1.00.00 1.1.0 ($25k)1.1.1 1.1.2 ($12k)1.2.0 1.2.1 ($16k)1.2.2.0 1.2.2.1
A project manager is unsure of what is required in a certain work package. To get a better understanding of what the work package involves, the project manager would first look at the:a. Schedule control documentsb. Code of accountsc. WBS dictionaryd. Risk management plan
Which document would the project manager identify first to the project team at the initial kickoff meeting to show that the project is officially sanctioned as a project?a. Project charterb. Project planc. Feasibility studyd. Cost-benefit analysis
The role of the project sponsor during the closure of the project or a life-cycle phase of the project is to:a. Validate that the profit margins are correctb. Sign off on the acceptance of the deliverablesc. Administer performance reviews of the project team membersd. Get the customer to agree to
The role of the project sponsor during project execution is to:a. Validate the project’s objectivesb. Validate the execution of the planc. Make all project decisionsd. Resolve problems/conflicts that cannot be resolved elsewhere in the organization
The project manager normally meets with the project sponsor during project initiation to get assistance in:a. Defining the project’s objectives in both business and technical termsb. Developing the project planc. Performing the project feasibility studyd. Performing the project cost-benefit
After the project is initiated, the customer wants some degree of confidence that the customer’s objectives are achievable. Which document would the project manager use first to convince the customer?a. The customer’s statement of workb. The project manager’s scope statementc. The project
Where would the project manager go first for resolving conflicts between the project and line managers?a. Assistant project manager for conflictsb. The project sponsorc. The executive steering committeed. The Human Resources Department
To whom would the project manager go first for assigning the resources to a project?a. The project managementb. The Human Resources Departmentc. The line managerd. The executive sponsor
Which of the following is generally not a benefit achieved from using project management?a. Flexibility in the project’s end dateb. Improved risk managementc. Improved estimatingd. Tracking of projects
Which of the following is usually not part of the criteria for project success?a. Customer satisfactionb. Customer acceptancec. Meeting at least 75 percent of specification requirementsd. Meeting the triple constraint requirements
Which of the following is not associated with the definition of a project?a. Repetitive activitiesb. Constraintsc. Consumption of resourcesd. A well-defined objective
The triple constraints commonly associated with managing a project are :a. Time, cost, and profitabilityb. Resources required, sponsorship involvement, and fundingc. Time, cost, and quality and/or scoped. Calendar dates, facilities available, and funding
Which of the following are true and which are false concerning the project manager’s current perception of quality?
Which of the following seven M’s affect quality?a. Markets (expectations)b. Manpower (specialization)c. Money (profit margins)d. Management (of quality responsibility)e. Materials (high technology)f. Machinery (complexity/high technology)g. Methods (complexity)
Which of the following eight items are normal activities included in a TQM system?a. Preproduction quality evaluationb. Product and process quality planningc. Procurement quality planningd. Product and process evaluation and controle. Quality information feedbackf. Quality training g. Management of
Listed below are the eight stages in the industrial product development cycle. In which of these eight stages should effective quality management practices be adhered to?a. Marketing meets with the customer and determines the customer’s expectationsb. Engineering translates the customer’s
Which of the following is false concerning the benefits of quality circles?a. Quality of products and services will improveb. Communications will improvec. Worker performance will improved. Morale will improvee. All of the above are true
Which problem-solving technique(s) has/have been proven to be effective for use in quality circles?a. Brainstormingb. Data collection and graphsc. Pareto Chartsd. Cause-and-effect chartse. All of the above
Quality circles work best if employees are initially trained in:a. Group dynamicsb. Motivation principlesc. Communicationsd. All of the abovee. A and C only
A quality circle is a group of people doing _______ work in the same area who _______ meet on a regular basis to identify, analyze, and solve problems in that area.a. Similar, voluntarilyb. Similar or dissimilar, are required toc. Similar or dissimilar, voluntarilyd. Similar, are required toe.
Suppose you were asked to evaluate the option of leasing a car for five years rather than an outright purchase. What additional factors must be considered.
If a loan were taken out to pay for the car, can the monthly interest expenses simply be included in the life-cycle costing? Explain you answer.
What conclusions can be made?
On a sheet of graph paper, plot the cost/mile as a function of time.
What assumptions must be made?
Calculate the total cost of owning the automobile for each quarter of each year assuming that the car is sold at the end of the fifth year when the contract expires.
Could part of the RFP review process be to evaluate bidders on previous performance on government contracts? Is this legal?
Can the government prevent this situation from recurring? If so, how?
Is there any information missing from the statement of work that would be needed before effective pricing can be performed? If so, what information?
Are there any portions of the statement of work that can be misinterpreted or are simply vague? If so, what are they?
What is the difference between a job description and a competency model?_______________________________________________________________________________ _______________________________________________________________________________
Why does an organization experience high levels of risk and difficulty when attempting to achieve level three of the project management maturity model?_______________________________________________________________________________

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