Operations Management 1st Edition Gerard Cachon, Christian Terwiesch - Solutions

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14. Why are many offices being built as multistory buildings whereas single-story factories are more common?
18. Determine which of the following two layouts will result in a lower product of trips times distance traveled per year if the numbers of trips between pairs of departments are as given in the table preceding the layouts. Assume that all movements are between the centers of the specified
13. Why are many factories utilizing large, preengineered metal buildings with broad ex- panses of unobstructed floor space?
12. Why are some offices utilizing the open plan with broad expanses of space that have no permanent partitions?
11. Several factors usually should be taken into account in the attempt to develop an op- timal layout. What are some of these factors?
10. Differentiate between manufacturing and service layouts.
9. Briefly describe how a rabbit-chase cell operates.
8. Briefly describe how a U-line cell operates.
7. What is a manufacturing cell or "cellular manufacturing"?
19.The MTL Company wishes to arrange stock within its warehouse (see layout at top of next page) so that the items with the highest use times weight (about 20 percent of the items in this company) are in zone A, nearest the loading dock. Items with the next highest use times weight (about 30
6. What are five advantages and five disadvantages of layout by product (flow line)?
5. What are three classical types of layout? Give an example of each.
4. Describe five major types of materials-handling methods, and name some advantages of each.
3. Discuss some of the objectives of a good layout.
2. Under what circumstances might a layout study or evaluation be warranted?
1. Define layout.
20. The Gingersnap Company is interested in designing a new plant. Forecasts of the future product mix and demand levels indicate the floorspace requirements for the six production departments shown in the following table. The company does not want the space occupied by any department to be more
21. The Marengo Machine Company is a job shop that produces a great variety of items.Flow within its plant is varied. Some departments deal with heavy items that are expensive to transport. The materials usually transported between some departments require only hand trucks, while a large industrial
22. A small college is designing a new campus and has studied the average flow of students between buildings as classes change. The number of students moving between buildings is shown in the matrix to the right. Arrange the eight buildings around the perimeter of a square block so that the amount
1. Have you ever been to a Gap store? Maybe you haven’t visited one of their traditional stores, but you’ve shopped in Old Navy or Banana Republic, both of which are owned by Gap, Inc. Whether you have shopped at any of these stores or not, visit the Gap’s Web site at www.gap.com, and browse
2. Office layout can have an enormous impact on productivity. This is true for small businesses or large ones, such as Fidelity Investments. Access the Web site for Fidelity at www.fidelity.com, and browse through it to learn about some of the company’s different financial products and services.
1. Is it reasonable to think that people’s creative drives and capabilities can be influenced by management efforts? Why, or why not?
2. What are some ways managers can try to keep organizations current on technology?
3. How can managers help encourage positive attitudes toward improvement projects?
4. Why should persons in manufacturing care about the way design engineers perform the design activities?
5. What are CAD and CAM? How do they differ from integrated CAD/CAM?
6. What are some advantages of using a common data base for multiple activities in a manufacturing company?
7. What are some advantages of using a common data base for multiple activities in a service company?
8. What is finite-element modeling, and why is it useful?
9. What is the difference between the variant approach and the generative approach to computer-aided process planning (CAPP)?
10. For very large production volumes, flexible automation often is less efficient than hard automation. Why might a company opt for flexible automation?
11. What are some advantages of flexible manufacturing systems?
12. What are some ways in which artificial intelligence differs from conventional computer applications?
13. How can an expert system assist a person who is already considered to be an expert in the field?
14. Why might artificial intelligence be valuable in automating services?
15. What impact do expert systems have on operations management decision making?
1. Access the Web site for Motorola at www.mot.com, and browse through the descrip- | www.mot.com tions of several of its technologically innovative products, such as its miniature StarTAC 8600 Wearable Cellular Phone. Learn what you can about these products. Then, using what you have learned in
2. As mentioned in the chapter, even a nonprofit organization such as the American Red Cross uses technology to improve the way it provides relief and services to those who need them. Visit the Web site for the Red Cross at www.redcross.org, and click on the www.redcross.org American Red Cross to
3. The American Greetings company prides itself on producing the high-quality greeting cards that retailers and consumers want. The company has been able to use automation and information technology to improve its processes, from production to orderfilling.Access the American Greetings Web site at
1. Briefly describe the three major functions or "core functions" in a business.
2. Why isn't human resource management listed as a separate function?
3. List the inputs, transformations, and outputs for three different types of businesses.
4. What is the meaning of complexity as a basis for dividing types of service businesses?
5. What characteristics typically would be thought of as more desirable for service work- ers in comparison with manufacturing workers?
6. How does a batch manufacturing company differ from a job shop?
7. Generally describe the characteristics of a repetitive manufacturing company.
8. What are four general differences between services and manufacturing?
9. Describe the general changes in the composition of the U.S. workforce that have oc- curred during the twentieth century.
10.a. What is a value ratio?b. How can the operations function affect the value ratio a company offers its cus- tomers?
1. The operations function of a company transforms inputs into outputs. Although the lines are sometimes blurry, inputs and outputs often do vary from manufacturing or- ganizations to service organizations. To see this for yourself, visit two Web sites-one for Burton Snowboards (a com- pany that
2. Mullen Advertising has made a name for itself by helping some big-name companies turn their brand names into household word-Smartfood popcorn, Money magazine, and Timberland boots and shoes, to name a few. Mullen offers a service to its clients with a tangible product-an advertisement-at the
3. Visit the Web site for a company that makes a product you already like to buy and use. Familiarize yourself with the company and its products in general. Then create a value ratio for the product of your choice-either the one you already use or one you think you'd like to try. Create a numerator
You look at a process that has three activities; each one can potentially go wrong. How many leaves does the event tree of this process have?a. 2b. 3c. 6d. 8e. 24 LO.1
In a p-chart, the upper control limit is how many estimated standard deviations above the average p-bar?a. 1b. 2c. 3d. 6 LO.1
How many standard deviations is the upper control limit, UCL, above the long-run center line, X-bar-bar?a. 1b. 2c. 3d. 6e. 12 difference. LO.1
For one and the same process, what scenario corresponds to a higher variation?a. A six-sigma processb. A three-sigma processc. Cannot be determined from the given information LO.1
If a process has a six-sigma capability, what is the process capability index?a. 1b. 2c. 6d. 12 LO.1
The “m” is then stamped onto each M&M by a special machine, avoiding any cracks in the candy shell. LO.1
Color is added as the final coat. Each batch has a different color and then batches are mixed across colors. LO.1
At panning, the chocolate cores are rotated and liquid candy is sprayed onto them. Multiple coatings are applied and each coating is allowed time to dry. LO.1
A conveyor belt transports the M&M’s to the panning operation. LO.1
Liquid chocolate is poured into molds, creating the chocolate core of the M&M’s. LO.1
A baking operation reduces the amount of variation in the oven temperature. This is an example of robust process design. True or false?A. True B. False LO.1
For 120 consecutive days, a process engineer has measured the temperature of champagne bottles as they are made ready for serving. Each day, she took a sample of 8 bottles. The average across all 960 bottles (120 days, 8 bottles per day) was 46 degrees Fahrenheit. The standard deviation across all
A special packaging machine pours the proper amounts of M&M’s into the bags and then seals the package.From there, bags are combined into a carton box. LO.1
The chocolate is tumbled to make the chocolate core smooth and round. The chocolate is then given time to harden. LO.1
What is the primary measure of success in the operating cycle of a business?LO8
What is a sales discount? How can sales discounts be recorded? LO9
What are sales returns? Why do sales returns occur? LO86
Describe the documents that underlie the typical accounting system for sales. Give an example of a failure of internal control that might occur if these documents were not properly prepared. LO65
Write the formulas for the calculation of accounts receivable turnover and inventory turnover. What do these calculations tell us about accounts receivable and inventory? LO53
What are the components of cost of goods available for sale and of cost of goods sold? Assume that the firm uses the gross method of recording purchase discounts. LO45
UNCOLLECTIBLE ACCOUNT EXPENSE: CREDIT SALES METHOD. GilmoreElectronics had the following data for a recent year. LO3
ENDING INVENTORY AND COST OF GOODS SOLD. Hempstead Companyhas the following data for 19x9: LO8
COMPONENTS OF COST OF GOODS SOLD. Anna’s Corner Store has the following data for a recent year. LO9
Compare and contrast the three major ways economies can be organized. What type of economy exists in the United States? Do you think another type of economy would be better? Explain your answer.LO1-1
Select a commonly used product, such as gasoline or milk, and trackthe prices of this product over a 20-year period by creating a line graph.Explain price increases and decreases based on supply and demand.LO1-2
Explain how the Federal Reserve Bank affects the money supply inthe United States. How do the Fed’s actions, including setting reserverequirements and controlling discount rates, speed up or slow downthe economy?LO1-3
Visit the Federal Trade Commission’s website to learn about the latestfrauds and schemes being carried out against consumers. Write a onepagereport on a new scheme that is not discussed in the textbook.LO2-1
Social Studies Conduct a survey of at least three people of varied agesbased on the following question. “How is the U.S. economy impactingyour life?” As a class, compare and discuss the results.LO1-2
Compute unit prices for the following pairs and determine which of thetwo is the better deal: (a) 3 for $0.98 or 8 for $2.99, (b) 4 for $1.00 or12 for $3.39, (c) 24 oz. for $1.98 or 36 oz. for $2.49, and (d) 2 lbs. for$2.19 or 5 lbs. for $5.89?LO2-2
Compare the SSI program with the TANF program with respect to each ofthe following: LO4a. Eligibility requirementsb. Groups that are coveredc. Benefits providedd. Financing
How is this affected by business policies concerning prices and credit sales? LO2
Can you give a response to Jessica—is there any other difference between the two lifts? LO.1
Who do you think is correct, Mark (the unload capacity should be twice as high) or Doug (the two lifts have the same capacity)? LO.1
A consulting company must hire 15 new associates per year to replace those who have left the company for other positions or have retired. The company employs 120 associates overall. How long is the average associate employed at the consulting company? LO.1
How long did the average passenger have to wait in line? LO.1
Consider the baggage check-in process of a small airline. Check-in data indicate that from 9 a.m. to 10 a.m., 240 passengers checked in. Moreover, based on counting the number of passengers waiting in line, airport management found that the average number of passengers waiting for check-in was LO.1
LaVilla is a village in the Italian Alps. Given its enormous popularity among Swiss, German, Austrian, and Italian skiers, all of its beds are always booked in the winter season and there are, on average, 1200 skiers in the village. On average, skiers stay in LaVilla for 10 days. How many new
A large-scale bakery is laying out a new production process for its packaged bread, which it sells to several grocery chains. It takes 12 minutes to bake the bread. How large of an oven is required so that the company is able to produce 4200 units of bread per hour (measured in the number of units
CodeDeskInc matches programmers with freelance jobs. It has 30 employees who staff its online chat room. It receives, on average, 240 chat requests per hour, and the average chat session takes 5 minutes to complete (i.e., from start to finish). On average, how many chat sessions are active (i.e.,
Patients take a drug for severe acne for 6 months and there are 150,000 new patients each month. How many patients are taking this drug on average at any given time? LO.1
Last year, there were 3,400,000 visitors to a national park and, on average, each visitor spent 22 hours in the park. Last year, on average, how many visitors were in the park simultaneously? LO.1
One of the chair lifts at a ski resort unloads 1800 skiers per hour at the top of the slope.The ride from the bottom to the top takes 12 minutes. How many skiers are riding on the lift at any given time? LO.1
A computer server experiences large fluctuations in the amount of data requests it receives throughout the day. Because of this variation, Little’s Law does not apply. True or false? LO.1
Over the course of a day, fans pour into a NASCAR venue at the rate of 8000 people per hour. The average rate at which fans leave the venue _____.a. must be less than 8000 people per hourb. must be exactly 8000 people per hourc. must be more than 8000 people per hourd. could be more or less than
It is election day and 1800 voters vote in their precinct’s library during the 10 hours the polls are open. On average, there are 15 voters in the library and they spend on average 5 minutes in the library to complete their voting. What is the inventory of voters, the flow rate, and the flow time
At a cruise ship terminal, each day on average 1000 passengers embark on ships. On average, passengers spend 5 days on their cruise before returning to this terminal. If the flow unit is a passenger, then what are the flow rate and flow time of this process? LO.1
Over the course of a month, which of the following is most likely to describe an appropriate flow unit for a process analysis of a hospital?a. The number of physiciansb. The number of bedsc. The square footage of the buildingd. The number of patients LO2-2 LO.1
From the perspective of process analysis, which of the following could be appropriate flow units for a hardware store?a. Number of workersb. Number of cash registersc. Number of customersd. Number of suppliers LO.1

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Operations Management 1st Edition Gerard Cachon, Christian Terwiesch - Solutions

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