Questions and Answers of Organizational Behavior And Management

What impact does the assignment of employees to the in-group or out-group (LMX) have on workers’ performance and satisfaction?
Apply the contingency theories discussed in this chapter as they relate to your work environment to assess the appropriate style of leadership and the implications for motivation, satisfaction, and
Write a brief description of a personal experience as either the leader or follower when:A telling style of leadership was used.A selling style of leadership was used.A participating style of
Discuss the type of leadership style— transactional, transformational, servant, and collaborative—that occurs in your specific professional environment. List the positive and negative outcomes
Debate the position that transformational and charismatic leadership can (or cannot) be learned. Be specific in your support for the position you take.
Discuss Benton’s six-step plan for executive charisma. Would the plan work for you in your current health care setting?
Deliberate the need for transformational or collaborative leadership in the next 5 years as the health care environment transforms as a result of industry reform.
It has been stated that to lead people through the complex changes facing the health care industry, transformational leadership is required (i.e., leaders creating an environment in which staff can
If you were the director of a major department in a health care company, how important would each of the following activities be to you? Answer yes or no to indicate whether you would strive to
A number of testing instruments have been developed to measure emotional intelligence, although the content and approach of each test varies. See the About.com Psychology Website at
Access a leadership competency assessment tool of your choice. Review your scores to identify strengths as well as areas to further develop. Given your current strengths, how would you conceptualize
Discuss why personalities, ethnicity, and gender may affect an individual’s level of stress.
Discuss the symptoms of burnout using Golembiewski’s phase model.
Discuss what is meant by the term “stress management” and available interventions for organizations and individuals.
Describe how framing heuristics affect a manager’s escalation of commitment.
There are times when you have made good decisions. You knew it was a good decision at the time, and when you looked back on it later, you recognized that, yes, that was a good decision. Even now, you
You have 100 doses of a vaccine against a deadly strain of influenza that is sweeping the country, with no prospect of obtaining more. Standing in line are 100 schoolchildren and 100 elderly people.
Describe the five conflict-handling modes.
Discuss how group interactions can be measured.
Discuss why people join groups and what sustains their membership.
Discuss how group norms are formed and sustained within groups.
Explain how group cohesiveness is developed and sustained.
Explain what behavior is displayed by a group that is engaging in groupthink.
Form small groups of four to five individuals and discuss the following statement: Often employees do not act or react as individuals but as members of groups. When discussing this statement, the
Form small groups of four to five individuals. Using the worksheet “Be the Best We Can Be Team Norms,” discuss how the answers to the questions can assist the group with developing team norms so
Discuss the various task groups within an organization and their purposes.
Analyze the last poor decision made by a group of which you were a member. What do you think contributed to the group’s poor decision? Did the group think of alternative possibilities? Did the
Form small groups of four or five individuals and, within 10 minutes, brainstorm as many solutions as possible that address the following situation: A small nonprofit organization for which you serve
Explain why teams and groups are not the same.
Discuss the positive and negative issues of using a virtual team rather than a conventional-type team.
Explain the various approaches managers can use to build team performance.
List the teams of which you are a member. Select one of these teams to analyze. Is it a high performing team? If so, why is it? If not, why isn’t it? What changes need to be made to increase the
Using recent news headlines, describe an example of teaming in which a group of people came together briefly to solve a complex problem.
Define OT.
Define an organization.
Discuss how the health care external environment differs from that faced by the average U.S. company. Explain this in terms of both the industry and macroenvironment levels.
Explain the differences in how personal values are reflected in an organization’s values between an entrepreneurial health care firm and a large governmental health agency. Do you think these
Discuss at least three different types of health care organizations and how their differences could affect the strategic planning process that they use.
Using as an example a health care organization you are familiar with (or have researched), explain the competitive domain they have chosen, their strategies to compete, and their structure and
Discuss why the proper communication form and method is necessary to coordinate and control organizational activities.
What is diversity management?
OB is the study of individuals, groups, and organizations. TRUE /FALSE.
Under Theory Y, managers create opportunities, remove obstacles, and encourage growth and learning for their employees. TRUE /FALSE.
Attitudes are very individual and subjective; therefore, we do not currently have ways to measure employees' attitudes about their jobs. TRUE /FALSE.
Extroverts do best in quiet, nonsocial jobs such as computer work, while introverts show the best job performance when they must work and present in front of large groups of people. TRUE/FALSE.
Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action toward a goal resulting from psychological or social factors, the factors giving the purpose or
Employee motivation has a direct impact on health services organization's performance. TRUE/ FALSE.
Process theories of motivation assist managers in predicting employees' behavior so that the behavior may be influenced if necessary. TRUE/FALSE.
An employee's degree of job satisfaction is proportional to the actual amount of rewards the employee is receiving. TRUE/FALSE.
Power may be defined as the influence over the beliefs, emotions, and behaviors of people. TRUE/FALSE.
A leader is a person who directs the work of employees and is responsible for results. TRUE/FALSE.
The leader who can respond to ever-increasing levels of environmental uncertainty through the utilization of more than one style of leadership will be the most likely to increase motivation,
Transactional leadership is all about change, innovation, improvement, and entrepreneurship through vision and inspiration. TRUE/FALSE.
Because stress is a complex and highly personalized process, some individuals see a specific situation as a threat, whereas others see the same situation as a challenge or opportunity. TRUE/FALSE.
Managers are under the constraints of limited time and resources, personal bias, and other factors, which make rational decision-making unrealistic. TRUE/FALSE.
Conflict is inevitable. TRUE/FALSE.
Individuals join groups to satisfy their need for safety and social interaction. TRUE/FALSE.
Barriers to effective teamwork fall within four categories: (11 lack of management support, (2) lack of resources, (3) lack of leadership, and (6) a lack of training. TRUE/FALSE.
The two primary forces influencing an individual's perception, attitude, and response toward change is cumulative life experiences and social (informal group) forces. TRUE/FALSE.
Explain why and how changes in U.S. demographics affect the health care industry.
In 2012, the Alliance of Aging Research established the Healthspan Campaign, a coalition of organizations committed to solving the challenges brought about by the aging of the American population.
In 2020, the American College of Healthcare Executives released its fifth report in a series of research surveys designed to compare the career attainments of male and female health care executives.
In 2019, Modern Healthcare published its biennial recognition of the Top 25 Women in Healthcare. The previous lists appeared in 2017 and 2015 and can be found by searching for the list on the website
A happy worker is a productive worker. True/False?
Larger teams perform better because there are more people to do the work. True / False?
Performance appraisals have high accuracy. True/ False?
People perform better when asked to do their best. True/False?
When trust is broken with your leader, it is best to take the blame and apologize. True/False?
Leaders should treat everyone the same in their work group. True/ False?
A work group can be “moody.” True/False?
Group spirit improves team decisions. True/False?
Conflict in organizations should be minimized. True/False?
Models developed in the United States will work anywhere. True/ False?
It’s best to commit to a course of action and follow through no matter what. True/False?
Which type of conflict lets the groups track their goals and better the performance?• Intrapersonal conflict• Dysfunctional conflict• Functional conflict• Interpersonal conflict
Which type of conflict increases knowledge about what problem persists and solution for the stated problem?• Functional conflict• Dysfunctional conflict• Intrapersonal conflict• Interpersonal
Which of these levels of conflict refers to the internal conflict or annoyance of a human being has?• Functional conflict• Dysfunctional conflict• Interpersonal conflict• Intrapersonal
Interpersonal conflict arises due to differences in perceptions, values, integrity, and no clear description of roles.• True• False
______ brings clarity on whether the conflict is felt or perceived, between individuals and groups and emotions plays a crucial role in influencing perceptions.• Opposition• Cognition•
_______ is a tool to encourage employees of an organization and increase productivity.• Transactional analysis• Johari window• Life position• None of the above
Crossed transactions are not a source of conflict.• True• False
When two people turn away from each other, without further discussion or dialogue after they had a dispute, it is said to be• Ulterior transactions• Complementary transactions• Crossed
Which area of the Johari window can clearly depict a person’s strengths and weaknesses?• Open area• Hidden self• Blind area• Unknown area
Which area of the Johari window contains information unknown to self and known to others?• Open area• Hidden self• Blind area• Unknown area
Task interdependence is the interdependence between various functional units of an organization for information gathering or the collaborative tasks performed by them.• True• False
Using which approach of conflict resolution, both the entities win and the dream up of views and ideas to resolve certain issues happen from a positive viewpoint?• Lose–Lose• Win–Lose•
Organizational restructuring can resolve• Intragroup conflict• Intergroup conflict• Intrapersonal conflict• Interpersonal conflict
Which style of conflict management suggests that one party is the winner and the other loser?• Competition or application of force• Collaboration• Avoidance• Compromise
Which style of conflict management provides realistic and quick issue resolution?• Competition or application of force• Collaboration• Avoidance• Compromise
Phantactic Textile Limited is into the business of manufacturing different types of yarns. It also carried out marketing of different types of yarns such as syntactic yarn, cotton yarn, acrylic yarn,
Conflict is the same as fight. Discuss.
Discuss the pros and cons of conflict-resolution techniques in organizations.
Collaboration is one of the possible outcomes of a conflict situation. Discuss.
Phases of organizational development are:• Problem identification, analysis, plan an intervention, implementation, evaluation, and feedback• Problem identification, analysis, implementation,
__________ contribute to align the organization with its environment.• Large-scale interventions• Techno-structural interventions• Strategic interventions• Group process interventions
Interpersonal process interventions do not aim at improving organizational performance by developing specific skills of individuals.• True• False
A culture that emerges within different departments, branches, or geographic locations is called• Counter-culture• Subculture• Strong culture• None of the above
In a weak culture, there is less alignment with organizational values and control to maintain a sustainable culture must be exercised through extensive procedures and bureaucracy.• True• False
Which characteristic of organizational culture dictates the degree to which employees are expected to be accurate in their work?• Innovation• Emphasis on people• Emphasis on outcome•
Which of the following is true?• Culture promotes code of conduct• Culture facilitates recognition• Culture provides self-satisfaction• All of the above

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