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organizational behaviour concepts
Questions and Answers of
Organizational Behaviour Concepts
1. Taskwork processes are the activities of team members that relate directly to the accomplishment of team tasks. Taskwork processes include creative behavior, decision making, and boundary spanning.
1. Team states refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.Team states include cohesion, potency,
1. Teamwork processes have a moderate positive relationship with team performance and a strong positive relationship with team commitment.
1. Organizations can use training interventions to improve team processes. Such interventions may include training in transportable teamwork competencies, cross-training, team process training, and
1. Identify and describe the types of taskwork processes used by Mayo Clinic’s teams.
1. What potential sources of process loss might exist for the teams at Mayo Clinic?
1. Which team state is most responsible for mitigating potential process loss? How might the other team states be important as well?
The instructor will create a table similar to the one that follows in an Excel file in the classroom or on the board. All groups should provide the instructor with their Average Member Score (the
Fill in a “Yes” for the Process Gain row if the Group Score was lower than the Average Member Score. This score would reflect a circumstance in which the group discussion actually resulted in
What characteristics contribute to the effectiveness of a team?
1. What can Emma Breslin do to restore trust and morale among the employees?2. Should Breslin promote Wynona Singh to head (and attending) veterinarian or hire someone from outside?3.
1. Although it’s clear employees are not especially satisfied with their work, do you think this is a reason for concern? Does research suggest satisfied workers are actually better at their
1. What key factors do you think prompted Walmart to change? Do they exemplify the change pressures discussed in the chapter? Why or why not?2. What effects from Walmart’s changes do you predict?3.
1. What type of organization is this?2. Why does this type of structure work at TechTarget?3. How transferable is the structure to other organizations?4. Would you want to work at TechTarget? Why or
Do employers have an ethical responsibility to provide security for employees or just a warning about a lack of security?
Do you think that stability is good or bad for employees?
If you have participated in leadership development programs, how effective did you find them in teaching you techniques and (b) giving you practical strategies you could use? What could they do
Would you take a leadership role in an organization if you had an ethical issue with its product or service? Why or why not?
How do you think the ethical responsibilities of leaders in this industry compare to those of leaders in, say, the tobacco and alcohol industries?
Hartfield is a leader in his industry, and he hopes to sell the most marijuana possible. Meanwhile, a study published by the National Academy of Sciences indicated that New Zealand teenagers who were
Reconvene the class. Draw six columns for each group and list the characteristics for each group. What similarities do you see between the lists? From the results of this exercise, does it appear
Each group identifies the defining characteristics for the assigned role, not simply by brainstorming, but by deciding upon descriptors that most of the group agrees are defining characteristics.
1. What do you think are the key dimensions of culture that make Patagonia successful? How does the organization help to foster this culture?2. Does Patagonia use strategies to build its culture that
1. Labour-management negotiations might be characterized as more distributive than integrative. Do you agree? Why do you think this is the case? What, if anything, would you do about it?2. If you
1. Should Barry complain about his treatment by Raphael? To whom? If he did complain, what influence tactics should Barry use?2. Do you think Barry should look for another job? Why or why not?Company
Do you think people tailor their behavior to suit those in power more than they admit? Do you?
What do you think is the future direction of social media? How might emerging technologies change them?Social media has transformed the way we interact yet very few organizations fully understand how
Have you used PowerPoint in your school projects or at work? In what presentations did you find PowerPoint most effective in communicating your message? In what presentations did PowerPoint hinder
Cocalis likes the two-phone lifestyle and says his boss has his personal phone number only for emergencies. But assistant talent manager Chloe Ifshin reports it doesn’t work so well in practice.
Do you use your smartphone or other personal devices for work? If so, do you think this adds to your stress level or helps you by providing convenience?
1. Do you think the group should have fractured as it did? Why or why not?When 10 British Army soldiers on a 10-day training exercise descended into Low’s Gully, a narrow chasm that cuts through
Do you think that, as a manager, you would use bonuses regularly? Why or why not?Research shows that individuals given rewards for behaviour will be more likely to engage in the rewarded behaviour.
1. Why do you think North American employees are given less vacation time relative to employees in other countries?2. Why do you think Canadian workers often do not take all of their allotted
Individuals generally think performance should be essential or very important in deciding pay. What might be the positive motivational consequences for average employees if CEO pay is tied to
Provincial funding of many schools has decreased dramatically over the years, increasing pressure on administrators to generate revenue through tuition increases and other means. How might this
If around 75 percent of grades in graduate programs are As, are grades now meaningless?
How might forcing equitable grade distributions with C as average motivate students?
1. Does this article change your perception of Google as an employer? How?2. Why do you think men at Google continue to hire mainly men?3. Would you do anything to address diversity
1. Are the principles of job crafting described here relevant to your job or studies? Why or why not?In this case, Fatima, a high potential employee is un-fulfilled in her job because her job does
1. Most research suggests we are not very good at detecting fake emotions, and we think we’re much better than we are. Do you believe training would improve your ability to detect emotional
1. Would you classify yourself as introverted or extraverted? How would people who know you describe you?2. Would you prefer to be more introverted, or more extraverted, than you are? Why?3. Do you
Would you welcome happiness training in your workplace? Why or why not?
Do you think happiness coaches are effective? How might you assess their effectiveness?
What was your group’s consensus decision regarding the issue with Tom’s facial hair?
1. Can leaders be trained to be more effective?
1. Leadership is defined as the use of power and influence to direct the activities of followers toward goal achievement. An “effective leader”improves the performance and well-being of their
1. Transformational leadership has a moderate positive relationship with job performance and a strong positive relationship with organizational commitment. It has stronger effects on these outcomes
1. Leaders can be trained to be effective. In fact, such training can be used to increase transformational leadership behaviors, despite the fact that charisma is somewhat dependent on personality
1. What are the challenges for employees when one leader takes over for another and each has a very different leadership style?
1. Do you think Apple’s reliance on China for manufacturing is problematic? How much responsibility should Tim Cook bear for this and what should his role be going forward?
1. Does Cook fit your perception of what a “transformational leader” is supposed to be?
Imagine that a space alien descended down to Earth and actually uttered the famous line, “Take me to your leader!” Having read a bit about leadership, your group knows that leaders come in a
Organizational behavior is a field of study devoted to understanding, explaining, and improving the attitudes and behaviors of individuals and groups in organizations.More simply, it focuses on why
The two primary outcomes in organizational behavior are job performance and organizational commitment.
The effective management of organizational behavior can help a company become more profitable because good people are a valuable resource. Not only are talented and motivated employees often rare,
A correlation is a statistic that expresses the strength of a relationship between two variables (ranging from −1 to 0 to 1). In OB research, a .50-sized correlation is considered “strong,” a
Project Oxygen showed that managers matter by linking manager quality to turnover rates and attitude survey results. What would be some additional approaches for examining whether managers matter?
The Oxygen 8 include a number of important qualities, all of which willp abgee 23 discussed in this book. But are there qualities not included in the 8 that seem to be as important, or perhaps even
What should the role of data be when making management decisions in organizations? And what are the potential challenges involved in becoming a more data- and analytics-driven organization?
What were the important events that shaped the field of I/O psychology?
What role will changes in demographics play in how we hire and manage employees?
If you wanted to pursue a career in I/O psychology, what would you need to do between now and graduation to make this career possible?
How are theories and hypotheses different?
Is a random sample really better than a convenience sample? Why or why not?
When would you use a quasi-experiment rather than an experiment?
Why don’t correlations between two variables indicate that one caused the other?
How would you have designed the study to determine the effectiveness of the wellness program?
What outcome measures other than absenteeism and injuries might you use?
What ethical or practical considerations need to be considered when collecting and reporting data in a study such as this one?
1. Leaders use power and influence to resolve conflicts through five conflict resolution styles: avoidance, competing, accommodating, collaborating, and compromising. The most effective, and most
1. Leaders use both distributive and integrative bargaining strategies to negotiate outcomes. The process of negotiating effectively includes four steps: preparation, exchanging information,
What are the potential downsides for an “outsider” like Tomé bringing in and implementing ideas that she also implemented at Home Depot?Are there upsides?page 459
1. How is Tomé’s approach to negotiation with customers different than what UPS had previously used? Do you think it will be an easy shift for employees?
1. What forms of power does Tomé appear to be using as she is making changes at UPS?
What is job satisfaction? Appendix
What are values, and how do they affect job satisfaction? Appendix
What specific facets do employees consider when evaluating their job satisfaction? Appendix
Which job characteristics can create a sense of satisfaction with the work itself? Appendix
How is job satisfaction affected by day-to-day events? Appendix
What are mood and emotions, and what specific forms do they take? Appendix
How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction? Appendix
What steps can organizations take to assess and manage job satisfaction? Appendix
Job satisfaction is a pleasurable emotional state resulting from the appraisal of one’s job or job experiences. It represents how you feel about your job and what you think about your job.
Values are things that people consciously or subconsciously want to seek or attain.According to value-percept theory, job satisfaction depends on whether you perceive that your job supplies those
Employees consider a number of specific facets when evaluating their job satisfaction.These facets include pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction,
Job characteristics theory suggests that five “core characteristics”—variety, identity, significance, autonomy, and feedback—combine to result in particularly high levels of satisfaction with
Apart from the influence of supervision, coworkers, pay, and the work itself, job satisfaction levels fluctuate during the course of the day. Rises and falls in job satisfaction are triggered by
Job satisfaction has a moderate positive relationship with job performance and a strong positive relationship with organizational commitment. It also has a strong positive relationship with life
Which of the values in Table 4-1 do you think are the most important to employees in general? Are there times when the values in the last three categories (altruism, status, and environment) become
What steps can organizations take to improve promotion satisfaction, supervision satisfaction, and coworker satisfaction?page 119
Consider the five core job characteristics (variety, identity, significance, autonomy, and feedback). Do you think that any one of those characteristics is more important than the other four? Is it
We sometimes describe colleagues or friends as “moody.” What do you think it means to be “moody” from the perspective of Figure 4-6? Appendix
Imagine working in the hotel industry. What aspects of that industry would foster job satisfaction? What aspects of working in that industry would hinder job satisfaction?page 120
The pandemic likely impacted job satisfaction in a wide number of ways. Which drivers of job satisfaction were most hindered by the pandemic? Are there any that might not have been hindered to the
If you were a furloughed Hilton employee, which of the corporate actions mentioned would have resonated most with you, from a job satisfaction perspective? Why?
What is stress, and how is it related to stressors and strains? Appendix
What are the four main types of stressors? Appendix
How do individuals cope with stress? Appendix
How does the Type A Behavior Pattern influence the stress process? Appendix
How does stress affect job performance and organizational commitment? Appendix
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