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organizational behaviour key concepts
Questions and Answers of
Organizational Behaviour Key Concepts
This case is fictional, but it is inspired by similar events that occurred on a university campus in Canada in 2014. The opinions presented here represent the viewpoints of an individual student and
Elisa looked around her new office in mid-August and felt excited. She had recently graduated with her PhD in business and was eager to begin her first full-time academic role. She was determined to
Paloma Dupries could not believe her eyes. “Are they serious?” she said out loud to nobody in particular. “This is ridiculous!”She has just received a message from her union in response to a
Maria sat in the bright sunshine on the patio of her favourite Montreal deli waiting for her friend to join her for lunch. While waiting, she thought about her career options.Maria had finished her
As Sophia walked past the cubicles of the production-related office staff, she tried to ignore the occasional low, muttered complaint. The resentment over summer hours had simmered this long, a few
In 2010 the CBC’s The Fifth Estate profiled Peter Nygard, founder and CEO of Nygard, a successful clothing retailer catering largely to working-age women. The documentary, titled Larger Than Life,
Safi manages a team of elite sales representatives at a mid-sized software company. Due to technological changes their main document management product has become largely redundant. The old product
Jean-Claude sighed as he looked at the page in his organizational behaviour textbook for the sixth time. He was very interested in the job characteristics model, but he wasn’t sure how best to put
Perceived groups norms, role fulfillment, and status can combine in toxic ways, as a Hydro employee discovered when he was fired in May 2015 for behaviour that occurred off the job at a Toronto
What happens when members of a group have interests that may conflict with the stated goals of the group? What sort of norms might develop in that context? And how will those norms impact group
Oladele just couldn’t take it anymore. She got up from her cubicle and put on her coat. “Where are you off to?” asked her coworker Wei. “I just need to get away from here for a few
Pittiulak looked over the latest accident report and sighed to himself. One of his most junior workers, a house painter, had slipped off a ladder and broken his arm. Pittiulak felt terrible for him
Phedre was working her first shift at the Hyacinth Burger Bar. She had gone through some training with the owner Melisande the previous day.She had found Melisande intimidating, despite her
Rodrigo took a moment to swallow some of his irritation and annoyance before responding to his boss and company CEO, John. He looked around the meeting table and saw nothing but downcast eyes and
Although he is still young, 24-year-old Bryce Williams knows a great deal about leadership. He is the elected Chief of the Tsawwassen First Nation(TFN). The TFN treaty went into effect in April 2009,
Martha couldn’t help but notice the various grimaces on her employee’s faces as she gave out instructions that morning. She carefully explained in which order the windows should be cleaned and
A popular up-and-coming social media company shocked its employees and the public with the announcement that the company was severing ties with one of its senior managers. The manager was a social
In 2013, the Canadian academic community was shocked to learn that five established professors in McMaster’s DeGroote School of Business were sanctioned for harassment and for creating a hostile
Conflict that takes place within an organization can quickly make its way outside the organization, leading to public embarrassment and brand diminishment. This reality hit home for Premier Tech (PT)
Brittany sat in her office with her stomach churning. How had she misjudged a situation so badly? She knew she had just made an enemy, but it had been an accident. Now she wanted nothing more than to
The not-for-profit organization Revitalisation St. Pierre is tasked with a dual mission of poverty reduction and facilitating the revitalization of the St. Pierre neighbourhood, a socioeconomically
Jamel stared at the organization chart in front of him one more time and sighed. He still wasn’t sure about the right thing to do. Jamel owned a chain of specialty gastropubs. His pubs were located
Sanjay and Sophia looked out over the factory floor in dismay. They both worked in human resources management, and just a week ago they had delivered some safety training in an attempt to reduce
Changing a deeply entrenched organizational culture can be very difficult, as the Canadian Royal Mounted Police have discovered. The widespread prevalence of sexual harassment of female officers in
Kaitlyn was in a difficult situation and didn’t know what to do. Should she continue along her current career path or make a change? She didn’t know the best way to balance her life and she felt
Michael looked over the new ideas his workers had submitted, feeling increasingly frustrated. As head of the research and development department, he knew innovation was the only thing that would save
“I’m the purchasing manager for an engineering company, and I’ve been told to lay off one employee. All my staffers are hard-working, and I don’t feel morally right about laying off one of
Shortly after joining LeasePlan USA as its head of sales and marketing in 2003, Mike Pitcher met with representatives of the vehicle-leasing company’s top customers.To his surprise, most were
Define diversity and review the four layers of diversity.
Explain the difference between affirmative action and managing diversity.
Explain why Alice Eagly and Linda Carli believe that a woman’s career is best viewed as traveling through a labyrinth.
Review the demographic trends pertaining to racial groups, educational mismatches, and an aging workforce.
Highlight the managerial implications of increasing diversity in the workforce.
Describe the positive and negative effects of diversity by using social categorization theory and information/ decision-making theory.
Identify the barriers and challenges to managing diversity.
Discuss the organizational practices used to effectively manage diversity as identified by R Roosevelt Thomas Jr.
TANG YINGHONG WAS CAUGHT IN AN IMPOSSIBLE squeeze. For years, his employer, Ningbo Beifa Group, had prospered as a top supplier of pens, mechanical pencils, and highlighters to Wal-Mart Stores and
Define organizational culture and discuss its three layers.
Discuss the difference between espoused and enacted values.
Describe the four functions of organizational culture.
Discuss the four types of organizational culture associated with the competing values framework.
Summarize the seven conclusions derived from research about the outcomes associated with organizational culture.
Review the three caveats about culture change.
Summarize the methods used by organizations to change organizational culture.
Describe the three phases in Feldman’s model of organizational socialization.
Discuss the various socialization tactics used to socialize employees.
Explain the four developmental networks associated with mentoring.
Manny Rivelo, a senior vice president at Cisco Systems, belongs to more internal company teams than he can count on both hands. “I’m on a litany of them—three councils, maybe six boards, and
The troubles sound familiar. Borrowers falling behind on their payments. Defaults rising. Huge swaths of loans souring. Investors getting burned. But forget the now familiar tales of mortgages gone
Define the term culture, and explain how societal culture and organizational culture combine to influence on-the job behavior.
Define ethnocentrism, and explain how to develop cultural intelligence.
Distinguish between high-context and low-context cultures and identify and describe the nine cultural dimensions from Project GLOBE.
Distinguish between individualistic and collectivist cultures, and explain the difference between monochronic and polychronic cultures.
Specify the practical lesson from the Hofstede cross-cultural study.
Explain what Project GLOBE researchers discovered about leadership.
Explain why US managers have a comparatively high failure rate on foreign assignments.
Summarize the research findings about North American women on foreign assignments.
Identify four stages of the foreign assignment cycle and the OB trouble spot associated with each stage.
Some road warriors fly commercial. Others take the corporate jet. Some pack their own bags. Others keep complete wardrobes in major cities. Some work through the entire plane ride. Others sleep. But
Russian managers aren’t inclined . . . to reward people for improved performance. They spurn making investments for the future in favor of realizing immediate gains. They avoid establishing
Define self-esteem, and explain how it can be improved with Branden’s six pillars of self-esteem.
Define self-efficacy, and explain its sources
Contrast high and low self-monitoring individuals, and discuss the ethical implications of organizational identification.
Identify and describe the Big Five personality dimensions, and specify which one is correlated most strongly with job performance.
Describe the proactive personality and an internal locus of control.
Identify at least five of Gardner’s eight multiple intelligences.
Distinguish between positive and negative emotions, and explain how they can be judged.
Identify the four key components of emotional intelligence, and discuss the practical significance of emotional contagion and emotional labor.
Explain how psychological capital, deliberate practice, luck, and humility can pave your road to success.
I grew up in a small town outside Philadelphia and went to the local high school, where I ran track all four years. Our team practiced outdoors, and in the winter, in the bitter cold, the experience
Facing an important job interview, the college graduate searches her closet for the perfect outfit, then rifles through her medicine cabinet for just the right cognitive-en hancement pill. Adderall,
Explain Schwartz’s value theory, and describe three types of value conflict.
Describe the values model of work/family conflict, and specify at least three practical lessons from work/family conflict research.
Identify the three components of attitudes and discuss cognitive dissonance.
Explain how attitudes affect behavior in terms of Ajzen’s theory of planned behavior.
Describe the model of organizational commitment.
Define the work attitudes of job involvement/employee engagement and job satisfaction.
Identify and briefly describe five alternative causes of job satisfaction.
Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction.
Identify the causes of counterproductive work behaviors and the measures used to prevent them.
CEOs may have cut back sharply on management consulting in the last downturn, but that’s not stopping Bain & Co.’s worldwide managing director, Steve Ellis, from doing the same thing Bain did
Dirk Cuypers, the top official at Belgium’s health ministry, is sick of sick leave. Belgians, like many Europeans, are entitled to extensive or even unlimited sick leave—and they tend to stretch
Describe perception in terms of the information processing model.
Identify and briefly explain seven managerial implications of social perception.
Discuss stereotypes and the process of stereotype formation.
Summarize the managerial challenges and recommendations of sex-role, age, racial and ethnic, and disability stereotypes.
Describe and contrast the Pygmalion effect, the Galatea effect, and the Golem effect.
Discuss how the self-fulfilling prophecy is created and how it can be used to improve individual and group productivity.
Explain, according to Kelley’s model, how external and internal causal attributions are formulated.
Contrast the fundamental attribution bias and the self-serving bias.
Worldwide Panel LLC, a small market-research firm, is getting flooded with resumes for four vacancies in sales and information technology.However, officials expect to reject numerous applicants after
IT MIGHT SOON BE time to redefine MRI machines as “market research imaging” devices. At Harvard’s McLean Hospital not long ago, six male whiskey drinkers, ages 25 to 34, lined up to have their
Contrast Maslow’s, Alderfer’s, and McClelland’s need theories.
Explain the practical significance of Herzberg’s distinction between motivators and hygiene factors.
Discuss the role of perceived inequity in employee motivation.
Explain the differences among distributive, procedural, and interactional justice.
Describe the practical lessons derived from equity theory.
Explain Vroom’s expectancy theory, and review its practical implications.
Explain how goal setting motivates an individual, and review the four practical lessons from goal-setting research.
Review the mechanistic, motivational, biological, and perceptual-motor approaches to job design.
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