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organizational behaviour key concepts
Organizational Behavior 9th Edition David Buchanan - Solutions
What are the main problems affecting the communication process, and how can these problems be solved?201-22
Explain, with examples, the questioning techniques which we use to obtain information from others, and the conversation control methods that we use to ensure that our interactions run smoothly, and in our favour.201-22
What is non-verbal communication, and what part does it play in human interaction in general and in organizational settings in particular?201-22
What questioning techniques are used, and their effectiveness.201-22
What questioning techniques are not used.201-22
The interviewer’s use of body language.201-22
Does the interviewer display social intelligence, and what evidence can you cite?201-22
Does the interviewer display emotional intelligence, and what evidence can you cite?201-22
Who controls the flow of conversation – interviewer or interviewee?201-22
What does Linda want to achieve in this conversation?201-22
What tactics does she use?201-22
Why does she not achieve her goal?201-22
What advice can you give to Linda about managing this conversation more effectively?201-22
What does Ted want to achieve in this conversation?201-22
What tactics does he use?201-22
Why does he not achieve his goal?201-22
What advice can you give to Ted about managing this conversation more effectively?201-22
Search YouTube for video clips concerning ‘body language’ and ‘impression management’. There are many to choose from. One of the best (which explores both of these topics) is ‘Body language – indicators of interest’ (15 minutes). These clips mostly offer tips and techniques, and
To what extent are impression management skills learnable and to what extent are we born with them?201-22
Is it unethical to adjust your behaviour in order to modify the feelings and behaviours of others?201-22
Regardless of your own impression management score, in what ways would it benefit you to be more aware of how other people use these skills? Give specific examples.201-22
Decide the objective of the interaction with this person; what do you, as this person’s supervisor, want to achieve by the end of the conversation?201-22
What are the key issues relevant to the individual, team and organization in this situation?201-22
Which is the best response of the four offered, and why?201-22
Develop a fifth response, if you think that is desirable, and explain its strengths.201-22
Plenary: Each group presents and explains its conclusions to the group as a whole.201-22
Debriefing: Your instructor will lead a discussion of the implications of the different responses in each case, and of the key learning points from this exercise.201-22
Identify up to three issues from this chapter that you found significant.201-22
Relate these to the competencies in the employability matrix.201-22
Decide what actions you need to take to maintain and/or develop those competencies under each of the four headings of the employability matrix.201-22
Account for the popularity of the concept of organizational culture among managers and researchers.
List, describe, and give examples of Schein’s three levels of organizational culture.
Distinguish the stages of organizational socialization.
Contrast managerial and social science perspectives on organizational culture.
Assess the link between organizational culture and organizational performance.
Distinguish between different types of organizational culture.
Distinguish different dimensions of national culture.
Consider the organizational approach to culture as described in the research on Sunray.Would you like to ‘live the company?’
Is a strong organizational culture likely to improve company performance and lead it to success? What other factors can affect organizational success or failure as much or more?
Organizational culture influences how employees dress for work. Think about what clothes your bosses and co-workers wear at your current or recent workplace. How do your university lecturers dress? What do their dress choices tell you about the culture of these organizations?
Outsourced (2007, director John Jeffcoat) tells the story of Todd Anderson (played by Josh Hamilton), a 32-yearold manager of a Seattle customer call centre whose entire order fulfilment department is outsourced to India.Despite facing unemployment, he accepts a temporary job to go there to train
First, familiarize yourself with the list of Schein’s 15 surface manifestations of culture as shown on pages 110–11. Use this list to (a) interview a manager and obtain examples of as many of the surface manifestations of culture as they are able to provide you with.(b) For each manifestation,
Companies want their employees to have creative ideas.(a) Company A hires only the smartest people and then immediately after appointment sends them on creativity workshops.(b) Company B has a rigorous selection procedure. Its expensive and elaborate three-day assessment centre selection approach
Companies have different approaches to employees’ work spaces.(a) Company A encourages staff to personalize their workspaces by decorating them with photos, toys and other items brought from home. Staff are free to come to work dressed as they like.(b) Company B has open space work areas for all
Companies have different approaches to employees’ errors.(a) In company A, an employee’s mistake is discussed at a team meeting, recorded on the employee’s file, and senior management is informed for possible disciplinary action.(b) In Company B, the manager identifies errors made by
Explain the characteristics of the behaviourist and cognitive approaches to learning. 101-1
Explain and evaluate the technique of behaviour modification.101-1
Explain the socialization process, and assess the practical relevance of this concept.101-1
Explain and evaluate the technique of behavioural selfmanagement.101-1
Describe features of knowledge management and the learning organization.101-1
Draw your own learning curve for this organizational behaviour course.101-1
Why is it that shape? What would be your ideal learning curve look like?101-1
Which reinforcement regimes are being used to teach passengers to travel light?101-1
How does he overcome his conditioning in his attempt to escape from Seahaven?101-1
Can you recognize conditioned responses in your own behaviour?101-1
Is there a particular song, or a smell (perfume or aftershave, or food cooking), that makes you think of another person, another place, another time, another experience?101-1
To what extent should the criteria for effective punishment be used by managers when disciplining employees in an organizational context?101-1
From your own experience, identify an example of each of the four varieties of feedback. What changes in that feedback would be required for you to be able to improve your performance (on this course, at sport, whatever)?101-1
Think of two people who you have observed recently – one a real person, the other a character in a film or a television programme. How have they influenced you? Which of their behaviours have you adopted? How did that work out?101-1
You are responsible for training the new shelf-stacker in your local supermarket. What combination of behaviour modification and socialization techniques will you use, and how will you apply these?101-1
An organization doesn’t exist without its members. How can an organization ‘learn’?101-1
Let us assume that you are learning during your organizational behaviour course. Is this single-loop learning, or double-loop learning? Which of these two types of learning should you be engaged in?101-1
What part do feedback and reinforcement play in the cognitive and behaviourist approaches to learning?101-1
Describe and illustrate the technique of organizational behaviour modification, and identify the advantages and disadvantages of this technique.101-1
What is the difference between feedback and feedforward? With regard to performance appraisal, what are the advantages and disadvantages of these approaches?101-1
What are the advantages and disadvantages of the learning organization in practice, first from a management perspective, and then from an employee perspective? Why should there be any contradiction between these viewpoints?101-1
To what conditioning and reinforcement regime is Alex subjected?101-1
How effective is this in changing his behaviour?101-1
What effects did the different reinforcement regimes have on the behaviour of the volunteers?101-1
Which reinforcement regime do you think is most common in today’s organizations?What are the likely effects on motivation and productivity?101-1
Design either a behaviour modification programme for Anderson, or a socialization plan for Brown, that will reduce absenteeism and improve timekeeping in their departments.101-1
Explain the elements of your plan, how it will address their problems, and how it will be implemented.101-1
Assess the strengths and weaknesses of your plan in the short term, and in the long term.101-1
Identify up to three issues from this chapter that you found significant.101-1
Relate these to the competencies in the employability matrix.101-1
Decide what actions you need to take to maintain and/or develop those competencies under each of the four headings of the employability matrix.101-1
Explain the arguments against technological determinism from a socio-technical systems point of view.
Understand the nature and organizational implications of the‘second machine age’, and the range of ‘disruptive technologies’that are involved.
Explain the potential impact of second machine age technology on knowledge work, which has traditionally been seen as difficult to computerize.
Assess the benefits and problems of the new ways of working that are being made possible by developments in technology.
Understand the nature of ‘the social matrix’ and the potential organizational uses of social media technologies.
Assess the challenges created by computerization in the second machine age, including skill shortages, growing inequality, cybercrime and technological unemployment.
What does ‘exponential growth’ mean in practice? You have persuaded someone to reward you for completing a task by putting one penny on the first of the 64 squares of a chess board, then 2p on the next square, 4p on the next, 8p on the next, and so on, doubling the number of pennies each time.
What computing properties are creating the second machine age, and what benefits will these developments potentially bring?
Why is cybercrime a human resource management problem, and not just a technical issue? What are the organizational implications of this observation?
What can you discover about the benefits of this technology for individuals, organizations and society as a whole?
What can you discover about the problems and risks with this technology?
As an employee, how do you assess the implications of this technology for you?
As a manager, how do you assess the implications of this technology for your organization?
Are employees still subjected to such treatment in organizations today? Give examples.
Can you identify instances where new technology has liberated workers from this kind of treatment?
Chaplin’s movie was set in a factory; do office workers escape from the effects of technology?
What does this scene reveal about management objectives in the use of technology?
What does this scene tell us about management values in relation to employees?
How will you organize employees on the farm, and how will you assign responsibility to Smith and Jones? You can recommend any assignment that you like, but the numbers of employees that are required will stay the same.
What socio-technical principles support your recommendations? Why is your approach better than the alternatives?
Understand the mutual interdependence between the organization and its environment.
Appreciate the strengths and limitations of PESTLE analysis of organizational environments.
Explain contemporary organizational responses to environmental turbulence.
Apply utilitarianism, theory of rights and theory of justice to assess whether or not management actions are ethical, and recognize the limitations of those criteria.
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