Organizational Behaviour Key Concepts Skills And Best Practices 3rd Canadian Edition Robert Kreitner, Angelo Kinicki, Nina D. Cole, Victoria Digby, Natasha Koziol - Solutions

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Define the term conflict and put the three metaphors of conflict into proper perspective for the workplace.
Distinguish between functional and dysfunctional conflict, and discuss why people avoid conflict.
List six antecedents of conflict, and identify the desired outcomes of conflict.
Define personality conflicts, and explain how managers should handle them.
Discuss the role of in-group thinking in intergroup conflict, and explain what management can do about intergroup conflict.
Discuss what can be done about cross-cultural conflict.
Explain how managers can stimulate functional conflict, and identify the five conflict-handling styles.
Explain the nature and practical significance of conflict triangles and alternative dispute resolution for thirdparty conflict intervention.
Explain the difference between distributive and integrative negotiation, and discuss the concept of added-value negotiation.
Throughout the 1990s, Selina Lo had a reputation as one of Silicon Valley’s most aggressive and successful salespeople. But anyone who was not part of what Lo deemed the solution, she treated as her personal problem.Her bag of management tools included yelling, fist pounding, and stomach-curdling
At the company where I work— we make creative products for children—two of the top executives are at war with each other. They go off on rants, they use foul language, and from time to time they actually have shoving matches.Both of these men are top producers, I might add. What lies behind
Describe the perceptual process model of communication.
Describe the barriers to effective communication.
Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness.
Discuss the primary sources of nonverbal communication.
Review the five dominant listening styles and 10 keys to effective listening.
Describe the communication differences between men and women, and explain the source of these differences.
Discuss the formal and informal communication channels.
Explain the contingency approach to media selection.
Describe the Internet Generation, and discuss the pros and cons of teleworking.
Specify practical tips for more effective e-mail and cell phone etiquette.
In the world of Facebook or Twitter, people love to hear feedback about what they’re up to. But sit them down for a performance review, and suddenly the experience becomes traumatic.Now companies are taking a page from social networking sites to make the performance evaluation process more fun
Wendy Wilkes was giving a presentation about Unilever’s information technology to 30 new hires—most of them barely out of school—and they were not happy. They didn’t like the company-issued mobile phones and laptops (or lack thereof). The employee Web site was so 1990s it didn’t have
In this dawn of geo-tracking, many people are more likely to start out swapping data with friends and families. Already 25 million people have installed Facebook on their handsets.And Google is pushing in the same direction. On Feb. 4 [2009] the search engine released Latitude, an app that lets
Explain the concept of mutuality of interest.
Name at least three “soft” and two “hard” influence tactics, and summarize the practical lessons from influence research.
Identify and briefly describe French and Raven’s five bases of power, and discuss the responsible use of power.
Define the term empowerment, and explain why it is a matter of degree.
Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative
Define organizational politics, and explain what triggers it.
Distinguish between favorable and unfavorable impression management tactics.
Explain how to manage organizational politics.
The management revolt at Meetup Inc. broke into the open last February. Douglas Atkin, a senior manager, yanked CEO Scott Heiferman into a conference room and showed him a list scrawled on a whiteboard. In bright red letters were all the things Atkin felt were wrong at the New York startup,
For Linda Skoglund, getting a pedicure on a busy Tuesday afternoon was a career turning point. It ran against her Midwestern work ethic. And certainly, there was plenty of work piled up at J.A. Counter &Associates, the $2.5 million insurance and investment advisory firm she owns in New
It can be hard to get people to face the truth sometimes. Especially about lying. You don’t want your kids to eat too much, so you say all the cookies are gone. You don’t feel like going out, so you tell your date something important came up. You’re overloaded with errands, so you call in
Define the term leadership and explain the difference between leading and managing.
Review trait theory research and the takeaways from this theoretical perspective.
Explain behavioral styles theory and its takeaways.
Explain, according to Fiedler’s contingency model, how leadership style interacts with situational control, and discuss the takeaways from this model.
Discuss House’s revised path–goal theory and its practical takeaways.
Describe the difference between laissez-fair, transactional, and transformational leadership.
Discuss how transformational leadership transforms followers and work groups.
Explain the leader–member exchange model of leadership.
Review the concept of shared leadership and the principles of servant-leadership.
Describe the follower’s role in the leadership process.
Despite layoffs and recession-starved budgets, many employers are investing in leadership-development programs, hoping not to be caught short of strong managers when the economy recovers.Identifying and grooming leaders is important in good times, says Bret Furio, senior vice president of consumer
Indra Nooyi is an entirely different kind of CEO, a product of her native India as well as of PepsiCo’s family values approach to grooming CEOs. She is not hung up on pay. She’s not shy about asking for help when she needs it. She’s 52 years old and does not plan for this job to be her last.
Describe the four characteristics common to all organizations, and explain the difference between closed and open systems.
Define the term learning organization.
Describe seven basic ways organizations are structured.
Discuss Burns and Stalker’s findings regarding mechanistic and organic organizations.
Identify when each of the seven organization structures is the right fit.
Describe the four generic organizational effectiveness criteria.
Explain how managers can prevent organizational decline.
Discuss the difference between innovation, invention, creativity, and integration.
Review the myths of innovation.
Explain the model of innovation.
Companies have long formed alliances and joint ventures. Recently, they’ve come together to swap employees, a practice Google and Procter & Gamble have experimented with to share expertise.The next wave could be “federations.” In such arrangements, companies can exchange much more than their
In late 2006. Irdeto Holdings BV Chief Executive Graham Kill concluded his company could no longer be run from an Amsterdam suburb.Sales at Irdeto, a unit of South American media group Naspers Ltd. that sells content-protection for pay TV and video, were growing faster in Asia, which accounted for
Results from an American Management Association national survey: The Electronic Monitoring & Surveillance Survey revealed that 25% of employers have fired employees who misused e-mail (e.g., offensive language or excessive personal use), while roughly 33% discharged people for using the Internet
Discuss the external and internal forces that create the need for organizational change.
Describe Lewin’s change model and the systems model of change.
Discuss Kotter’s eight steps for leading organizational change.
Define organization development (OD), and explain the OD process.
Explain the dynamic model of resistance to change.
Discuss the key recipient and change agent characteristics that cause resistance to change.
Identify alternative strategies for overcoming resistance to change.
Define the term stress and describe the model of occupational stress.
Discuss the stress moderators of social support, hardiness, and Type A behavior.
Discuss employee assistance programs (EAPs) and a holistic approach toward stress reduction.
The nation’s business leaders are confronting a confusing and stark reality. Few have ever faced such calamitous circumstances. A daunting task lies before them: making sure their corporations survive and positioning their businesses for the opportunities that lie ahead after this storm subsides.
When Denise Peppard was studying for her master’s degree in business administration at the University of Michigan more than 20 years ago, she decided to pursue a career in human resources management. . . . Peppard realized that potential when she became senior vice president of HR for Wyeth last
Intel has restructured and eliminated about 10,500 jobs during the past 20 months. The company decided to make these cuts owing to declining revenue and market share. Intel used a quantitative approach in making the cuts. That is, the company studied workforce demographics and determined what areas
Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees.
Identify the four principles of total quality management (TQM).
Define the term e-business, and specify at least three OB related issues raised by e-leadership.
Contrast human and social capital, and explain why we need to build both.
Define the term management, and identify at least five of the eleven managerial skills in Wilson’s profile of effective managers.
Characterize 21st-century managers.
Describe Carroll’s global corporate social responsibility pyramid, and discuss the problem of moral erosion.
Identify four of the seven general ethical principles, and explain how to improve an organization’s ethical climate.
Describe the sources of organizational behavior research evidence.
Southern Californian Scott Robinson had quite a résumé when he returned from studying in France last Christmas.The 26-year-old had an undergraduate degree from Bucknell University, two MBAs, and internships at two of Europe’s most respected corporations, Nestléand Unilever Group. Yet, when it
What is the difference between task-oriented roles and maintenance roles?
Bruce Poon Tip, owner of G.A.P Adventures, is one of Canada’s most successful entrepreneurs. G.A.P Adventures is a travel company that offers eco-friendly tours with a difference—adventure and adrenaline. Poon Tip has managed to take G.A.P Adventures from a business with 2 employees to one with
Tammy Reinhold didn’t believe the rumours. Now that the rumours were confirmed, she was in denial. “I can’t believe it,” she said. “I’ve worked as a greeting-card artist here for over 15 years. I love what I do. Now they tell me that I’m going to have to do all my work on a
An organization’s culture socializes people. It subtly conveys to members that certain actions are acceptable, even though they may be illegal. For instance, when executives at General Electric (GE), Westinghouse, and other manufacturers of heavy electrical equipment illegally conspired to set
How are an individual’s personality and an organization’s culture similar? How are they different?
Describe four cultural types and the characteristics of employees who fit best with each.
Sneaky moves, claims of corporate espionage, and shredded documents. This is not a fictitious spy thriller, but a true story of rivalry in the Canadian airline business. The companies involved are Air Canada, its arch enemy WestJet Airlines, and rival Jetsgo. All were locked in a ruthless battle
Fort McMurray, Alberta-based Syncrude is “the largest nongovernmental employer of Aboriginal people in Canada.” The company, the largest producer of light sweet crude oil from oil sand, is strongly committed to working with the Aboriginal community. According to Syncrude’s website,
Assume you are a middle manager in a company with about 1000 employees. How would you respond to each of the following situations? 1. You are negotiating a contract with a potentially very large customer whose representative has hinted that you could almost certainly be assured of getting his
No matter where you work, you cannot escape the boss. He or she can be demanding, can be out of touch, and can stress you out. Shaun Belding, a consultant and author, developed a quiz about the seven deadly sins of being a boss. Answer yes or no to the following questions to find out how bad your
The power that comes from being a leader can be used for evil as well as for good. When you assume the benefits of leadership, you also assume ethical burdens. But many highly successful leaders have relied on questionable tactics to achieve their ends. These include manipulation, verbal attacks,
What is the Leadership Grid? Contrast its approach to leadership with the approaches of the Ohio State and Michigan studies.
The curtain was pulled back on a Canadian political scandal as Jean Brault testified at the Gomery inquiry. The sponsor-ship-kickback scheme toppled a government weeks after the Gomery Commission issued a report that outlined a story of greed, politics, and misconduct involving over-spending,
Blackmer/Dover Resources’ plant makes heavy-duty pumps designed to move commodities such as refined oil and chocolate. The plant has 160 employees. Historically, management assigned employees to operate the same machine for months or even years at a time. In this way, each employee became
What are some of the key contingency variables that determine which tactic a power holder is likely to use?
1. In one of your classes practise giving feedback to your instructor. Talk with your instructor outside class, indicating what you like about the class, and what you think might make the class better. What was the instructor’s response? 2. The next time you are working with someone, and their
Two friends and neighbours arrange to go into business together and then become bitter rivals: This is the story of Bob Bell and Michael Sharpe, who once lived just four houses apart on Oxford Street in Guelph, Ontario. Bell and Sharpe thought they had a good idea for a new business venture—a

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Organizational Behaviour Key Concepts Skills And Best Practices 3rd Canadian Edition Robert Kreitner, Angelo Kinicki, Nina D. Cole, Victoria Digby, Natasha Koziol - Solutions

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