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organizational behaviour key concepts
Organizational Behavior Human Behavior At Work 12th Edition John Newstrom - Solutions
You are Simpson. Reply to Warren and the other supervisors gathered in your office. lop5
Have people play the roles of Simpson, Rider, and Green in a meeting in Simpson’s office to discuss the situation on the day Rider and Green return from their trip. lop5
Role-play the supervisory meeting in which Simpson announces to his supervisors the production process study. Include people in the roles of Rider and Green. lop5
This case can be treated as a three-part predictive exercise.a. Read only Part 1 and stop. How do you think the supervisors’ statement of intent will be received by top management at Consolidated Life?b. Read Part 2 What do you think Mike will do now? What do you recommend that he do?c. Read Part
Was Mike wise to attempt to change the behavior of his boss? Was such an attempt ethical? What methods have you read about that he could have used? What would you have done differently? lop5
How do you think that Mike would describe the organizational culture at Consolidated Life? What is an employee’s responsibility for reading a firm’s culture and for adjusting to it? lop5
Evaluate the memo that Mike wrote. Now assess the fairness and motivational impact of the feedback that Mike received. Will such feedback be useful in changing his behavior? What advice could you have given Rick and Jack prior to the meeting with Mike? lop5
What is more important, the statements in a corporate culture document or actual managerial behavior? lop5
Why did the Falcon executives act as they did? lop5
Why didn’t employees like Richards blow the whistle on Falcon, challenging the inconsistency between values and behavior? lop5
How can executives go about changing the old values that govern an organization? lop5
What changes took place at Goodman, and what contributed to the difficulty in implementing them? lop5
What problems in communication, motivation, and leadership can you identify? lop5
Discuss the role of informal groups in the Goodman Company 1. Assess Strayhorn’s communication effectiveness. What impact has his approach had on morale and productivity? 2. Comment on the impact of anxiety, stress, and crises on employee use of informal communications (the grapevine) in this
Identify the barriers to communication in this case, and describe their impact on the hospital’s effectiveness. lop5
Compare and contrast the two doctors’ styles of management and the apparent reflections of Theory X and Theory Y assumptions of each of the doctors. lop5
Relate various motivational theories, such as McClelland’s drives, Herzberg’s two-factor theory, and the expectancy model, to this case. lop5
Why is this group a team? lop5
What characteristics of the team predispose it to making ineffective decisions? lop5
What are the characteristics of groupthink that are manifested in the work team? lop5
Has Dave been an effective group leader? What should Dave do now? lop5
View interpersonal conflict as an opportunity for learning and growth and exploration. lop5
Search for the underlying cause(s) of conflict so as to predict and understand it. lop5
Be alert to clues regarding different personality traits among people; avoid judging them while using the patterns seen to react more positively to them. lop5
Convert potential conflict situations into win-win opportunities for both parties. lop5
Refine your skills at being a constructively confrontational person; be candid, problem-oriented, questioning, and flexible. lop5
Learn to express your feelings and positions in an assertive, honest, expressive fashion so as to get your own needs met. lop5
Accept the enormous needs for recognition that most employees have; find legitimate opportunities for stroking them. lop5
Assess the nature and strength of your sources of influence and power; learn to draw upon them to increase your chances of success in organizational politics. lop5
After developing and demonstrating your technical skills, engage in impression management to polish your images in the eyes of others. lop5
Develop your interpersonal facilitation skills so that you can intervene effectively to prevent and resolve conflicts between employees lop5
Discuss the relationship between Theory X and Theory Y, conflict resolution strategies, and interpersonal orientations. lop5
Pair up with another student and explore the concept of trust as a foundation for productive human relationships. Develop several strategies for increasing mutual trust. lop5
How assertive are you (rate yourself from 1 low to 10 high)? Should you be more or less assertive? Under what conditions? lop5
“Resolved: That all employees should be trained to become more assertive.” Prepare to present the pros and cons in a class debate. lop5
Identify which interpersonal orientation (combinations of “OK-ness” about yourself and others) fit you most closely. Develop an action plan for changing or maintaining your interpersonal orientation, according to your personal wishes. lop5
Many people do not receive as many strokes as they feel they deserve on a regular basis. Why do they feel this way? What could their managers do about it? What could they do themselves? lop5
Think of an organization you are familiar with. What types of power are used there?How do people react to those bases? What changes would you recommend? lop5
Review and explain the idea of a norm of reciprocity as a basis for influencing others.Explain how you have seen it used in interpersonal relationships. How could you make use of it in the future? lop5
Review the definition of organizational politics. Can an organization be totally free of political behavior? What would it be like? How could you make it happen? lop5
Think about the idea of impression management. In what ways do students use it effectively in the classroom? What additional strategies could they adopt? lop5
How should James respond to the passenger? Would stroking help her? Would assertiveness training help? lop5
After discussions with other insiders, determine whether your organization is flexible enough to allow and support the initiation of teams. lop5
Resolve now to make yourself flexible enough to feel comfortable working in a matrix organization, in which you might have to report to multiple project managers. lop5
Become an astute observer/analyst of teams, and try to assess whether they are in stage 1, 2, 3, or 4 of the team life cycle (refer to Figure 13.2). lop5
Be on the alert for signs that the team you are in or managing is succumbing to some classic pitfalls.Take positive action to overcome these problems before they become magnified. lop5
Read, study, observe others, and develop your own skills so that you can become effective at team building, process consultation, and providing feedback. lop5
Prepare yourself for the possibility that you might be asked to create a self-managing team from a traditional one, with the associated role changes that switch would bring about for you. lop5
Resolve to identify social loafers, and develop an aggressive program to diminish that behavior within a team. lop5
To build an effective team, identify rewards that team members value and believe are possible to earn, and then tie them directly to desired elements of task performance. lop5
Resist the urge to focus your exclusive efforts internally within your department or team, and find ways to become an effective boundary spanner. lop5
Explore the possibility of creating one or more virtual teams, and capitalize on the advantages of technology for allowing employees to collaborate from distant geographical sites. lop5
Discuss how to build a unified team within a whole organization. lop5
Explain how matrix organization gives rise to the need for teams. lop5
How do temporary groups and committees (discussed in Chapter 12) compare with teams? What are their similarities and differences? lop5
Review the typical stages in a team’s life cycle. Think of a time when you were a member of a work team. Were all those stages represented? Did they appear in a different order? Did some of them emerge more than once? Explain. lop5
Assume that you are to be placed in charge of a student group in this class. Outline the key action steps you will take to make sure that the group develops into a real team. lop5
Think of a time when you observed, or exhibited, social loafing. What contributed to it? How could it have been prevented or minimized? lop5
Think about self-managing teams. Would you like to work in one? Why or why not? lop5
The authors assert that “it may take several years for [self-managing] teams to achieve their full potential.” Why might this be so? How could the process be shortened? lop5
In what ways do you think the boundary-spanning roles of a traditional manager might differ from those of team members in self-managing teams? Explain. lop5
What are the key advantages to using virtual teams? Disadvantages? On balance, are they worth using? lop5
You are a friend of the GM, called in from another division to help resolve the problem.Outline the approach you would recommend that the GM take. lop5
Be alert for signs of stress in each of your employees; explore the factors contributing to it and the potential consequences of it. lop5
Study the key behavioral phenomena underlying employee reactions to stress, such as threats to selfesteem, frustration tolerance level, loss of control, defense mechanisms, and values conflicts. lop5
Pay attention to the existence of hassles, frustrations, and stressors, as well as crises. Intervene early so as to prevent their magnification. lop5
Seek to identify each employee’s proper stress threshold and create the conditions that best lead to employee performance under moderate stress. lop5
Help employees reduce the negative stress in their lives by encouraging a variety of personal stress management practices, as well as by your provision of appropriate social support. lop5
Recognize the vital importance of sensitivity to feelings and emotions in maintaining a positive work climate. lop5
Remember that almost all employees will need some counseling at some time; determine whether a directive, participative, or nondirective approach is needed, and assess whether you have the training, time, and skills to proceed accordingly or whether the employee should be referred to a professional
Watch for signs that you or others are becoming workaholics; remember the importance of maintaining work–life balance. lop5
Remember that workplace bullying is unacceptable;act to prevent and/or punish any behavior that is symptomatic of abusive supervision. lop5
When counseling employees, probe carefully to allow troubled individuals to release their hidden feelings that lie beneath the surface. lop5
List and discuss five major sources of stress in your life during the last five years. lop5
Think of someone you know who suffers from burnout. What are the symptoms? What may have caused it? lop5
Discuss how stress and job performance are related. Is stress helping or interfering with your performance in college? Discuss. lop5
Do you see yourself as primarily a type A or type B person? Discuss the reasons for your choice. Make a list of your five main type A characteristics and five main type B characteristics. lop5
Discuss four management practices covered in earlier chapters of this book that should help reduce employee stress. lop5
Discuss the six main counseling functions. Which are best performed by directive, nondirective, and participative counseling? lop5
Identify someone who has lost his or her job because of corporate downsizing.Interview the person to determine how stressful the situation was and how he or she successfully managed the stress. lop5
Should professional company counselors be provided in the following organizations?Discuss why or why not.a. A large West Coast aircraft plant during rapid expansionb. A government office in Valdosta, Georgia, employing 700 peoplec. A job-order foundry in Chicago having unstable employment needs
What should be the main type of counseling used in the following situations?a. A traveling sales representative with 15 years of seniority has become an alcoholic.b. A newly hired engineer engages in petty theft of office supplies.c. A receptionist receives two job offers and must make a decision
Outline a preventive program for personal wellness that you could implement for yourself over the next five years. What are its elements? lop5
Analyze the events in this case in terms of counseling and communication. Did counseling occur? What type of counseling? When and by whom? lop5
Learn as much as you can about a variety of cultures, both locally and internationally. lop5
Develop regular collaborative (joint learning)relationships with foreign colleagues. lop5
Participate in cross-cultural and diversity training. lop5
Interview previous expatriates, as well as foreign nationals working in this country, to learn from their valuable experiences. lop5
Acquire fluency in at least one additional language. lop5
Identify a mentor who is willing and able to advise you on cross-cultural issues. lop5
Examine the cultural characteristics (e.g., individualism/collectivism) of the country to which you are most likely to be assigned. lop5
Consciously strive to avoid the behavioral problems of xenophobia and ethnocentrism. lop5
Look for, and help develop, a high degree of cultural intelligence in all candidates for possible foreign assignments. lop5
Search for the defining factors that help organizations in other cultures become successful, and test their possible applicability (or capacity for adaptation) in your own organization. lop5
Select a foreign country that has recently been in the news. Seek information about key social, legal, ethical, political, and economic factors that would help a manager who is about to move there to understand that country’s culture. lop5
Identify firms in your region that are multinational. In what parts of the world do they operate? How recently have they become multinational? If possible, invite a representative of one of the firms to speak to the class about policies, experiences, and problems the firm has encountered in its
Examine the five factors that represent major individual differences across cultures(e.g., power distance). To what degree do you fit the image of a person from your country on those particular dimensions? Could you work with someone with the opposite characteristics? lop5
Discuss the effects of parochialism and ethnocentrism. How would employees behave if they had those characteristics? How would you respond to workers from another country if they demonstrated those traits? lop5
Think of a time when you may have experienced cultural shock. How did you react?How could you have better anticipated and prevented it? Is it possible to experience cultural shock by just traveling across the United States? Explain. lop5
Evaluate the various recommendations for minimizing or overcoming barriers to cultural adaptation. Which do you think have the greatest likelihood of succeeding? lop5
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