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organizational behaviour key concepts

Questions and Answers of Organizational Behaviour Key Concepts

Explain how managers can prevent organizational decline.
Discuss the difference between innovation, invention, creativity, and integration.
Review the myths of innovation.
Explain the model of innovation.
Companies have long formed alliances and joint ventures. Recently, they’ve come together to swap employees, a practice Google and Procter & Gamble have experimented with to share expertise.The next
In late 2006. Irdeto Holdings BV Chief Executive Graham Kill concluded his company could no longer be run from an Amsterdam suburb.Sales at Irdeto, a unit of South American media group Naspers Ltd.
Results from an American Management Association national survey: The Electronic Monitoring & Surveillance Survey revealed that 25% of employers have fired employees who misused e-mail (e.g.,
Discuss the external and internal forces that create the need for organizational change.
Describe Lewin’s change model and the systems model of change.
Discuss Kotter’s eight steps for leading organizational change.
Define organization development (OD), and explain the OD process.
Explain the dynamic model of resistance to change.
Discuss the key recipient and change agent characteristics that cause resistance to change.
Identify alternative strategies for overcoming resistance to change.
Define the term stress and describe the model of occupational stress.
Discuss the stress moderators of social support, hardiness, and Type A behavior.
Discuss employee assistance programs (EAPs) and a holistic approach toward stress reduction.
The nation’s business leaders are confronting a confusing and stark reality. Few have ever faced such calamitous circumstances. A daunting task lies before them: making sure their corporations
When Denise Peppard was studying for her master’s degree in business administration at the University of Michigan more than 20 years ago, she decided to pursue a career in human resources
Intel has restructured and eliminated about 10,500 jobs during the past 20 months. The company decided to make these cuts owing to declining revenue and market share. Intel used a quantitative
Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees.
Identify the four principles of total quality management (TQM).
Define the term e-business, and specify at least three OB related issues raised by e-leadership.
Contrast human and social capital, and explain why we need to build both.
Define the term management, and identify at least five of the eleven managerial skills in Wilson’s profile of effective managers.
Characterize 21st-century managers.
Describe Carroll’s global corporate social responsibility pyramid, and discuss the problem of moral erosion.
Identify four of the seven general ethical principles, and explain how to improve an organization’s ethical climate.
Describe the sources of organizational behavior research evidence.
Southern Californian Scott Robinson had quite a résumé when he returned from studying in France last Christmas.The 26-year-old had an undergraduate degree from Bucknell University, two MBAs, and
What is the difference between task-oriented roles and maintenance roles?
Bruce Poon Tip, owner of G.A.P Adventures, is one of Canada’s most successful entrepreneurs. G.A.P Adventures is a travel company that offers eco-friendly tours with a difference—adventure and
Tammy Reinhold didn’t believe the rumours. Now that the rumours were confirmed, she was in denial. “I can’t believe it,” she said. “I’ve worked as a greeting-card artist here for over 15
An organization’s culture socializes people. It subtly conveys to members that certain actions are acceptable, even though they may be illegal. For instance, when executives at General Electric
How are an individual’s personality and an organization’s culture similar? How are they different?
Describe four cultural types and the characteristics of employees who fit best with each.
Sneaky moves, claims of corporate espionage, and shredded documents. This is not a fictitious spy thriller, but a true story of rivalry in the Canadian airline business. The companies involved are
Fort McMurray, Alberta-based Syncrude is “the largest nongovernmental employer of Aboriginal people in Canada.” The company, the largest producer of light sweet crude oil from oil sand, is
Assume you are a middle manager in a company with about 1000 employees. How would you respond to each of the following situations? 1. You are negotiating a contract with a potentially very large
No matter where you work, you cannot escape the boss. He or she can be demanding, can be out of touch, and can stress you out. Shaun Belding, a consultant and author, developed a quiz about the seven
The power that comes from being a leader can be used for evil as well as for good. When you assume the benefits of leadership, you also assume ethical burdens. But many highly successful leaders have
What is the Leadership Grid? Contrast its approach to leadership with the approaches of the Ohio State and Michigan studies.
The curtain was pulled back on a Canadian political scandal as Jean Brault testified at the Gomery inquiry. The sponsor-ship-kickback scheme toppled a government weeks after the Gomery Commission
Blackmer/Dover Resources’ plant makes heavy-duty pumps designed to move commodities such as refined oil and chocolate. The plant has 160 employees. Historically, management assigned employees to
What are some of the key contingency variables that determine which tactic a power holder is likely to use?
1. In one of your classes practise giving feedback to your instructor. Talk with your instructor outside class, indicating what you like about the class, and what you think might make the class
Two friends and neighbours arrange to go into business together and then become bitter rivals: This is the story of Bob Bell and Michael Sharpe, who once lived just four houses apart on Oxford Street
Imagine receiving the following email from your CEO: We are getting less than 40 hours of work from a large number of our EMPLOYEES. The parking lot is sparsely used at 8 a.m.; likewise at 5 p.m. As
Contrast encoding and decoding.
On December 11, 1998, Anton Rabie, Ronnen Harary, and Ben Varadi found themselves on the cover of Canadian Business magazine. In the article, they were referred to as “Marketing Maniacs,”
T. A. Stearns is a national tax accounting firm whose main business is tax preparation services for individuals. Stearns’ superior reputation is based on the high quality of its advice and the
“OK I admit it. I’m not a team player. I work best when I work alone and am left alone,” says Zach Sanders. Zach’s employer, an office furniture manufacturer, recently reorganized around
Air Canada, Canada’s national airline, has cut costs extensively in recent years while fighting possible bankruptcy. However, the difficulties faced by Air Canada have taken a toll on employee
Bob Wood is 32. But if you listened to him, you would think he was 65 and washed up. “I graduated from university at a great time. It was 1996. I started as an analyst for Accenture, worked as a
Critics have described the astronomical pay packages given to Canadian and American CEOs as “rampant greed.” In 2004, the average compensation of CEOs of Canadian companies that make up the
Can you change unfavourable employee attitudes? Sometimes! It depends on who you are, the strength of the employee’s attitude, the magnitude of the change, and the technique you choose to try to
When it comes to what Canadians and Americans say is important, there is a continental divide, one that is growing ever wider, every day. Although Canada has become more integrated economically with
Gourmet Foods is a huge grocery and drug company. It has more than 2400 supermarkets, and its Premier and Polar brands make it the fifth-largest drugstore company in North America. In a typical year,
1. Break into groups of 5 or 6. 2. Pretend that you are a group of students working on a project. Half of you are from Canada and hold typically “Canadian” cultural values; the other half are
Describe the GLOBE project’s dimensions of national culture.
Do opposites attract? Meet Denis Ryan and Rod McCulloch—partners in NovaScotian Crystal, a small company situated on the quaint waterfront of Halifax. NovaScotian Crystal makes fine crystal the
The Dennis Kozlowski story could be titled “The Good, the Bad, and the Ugly.” The good: As CEO of Tyco International, Kozlowski oversaw the growth of a corporate giant. At its peak, Tyco was
Our understanding of emotions at work has increased rapidly in the past decade. We are now at the point that we are capable (or close to it) of managing the emotions of employees. For instance,
What behavioral predictions might you make if you knew that an employee had (a) An external locus of control? (b) A low-Mach score? (c) Low self-esteem? (d) A Type A personality?
We note in the chapter that having a broad range of interpersonal skills to draw on makes us more effective organizational participants. So what kinds of interpersonal skills does an individual need
In 32 countries around the world, General Motors (GM) produces approximately 20 000 cars and trucks each day. With over 300 000 employees, it may be the largest employer on the planet. However, once
In 2002, Katriona Roeder was promoted to district manager for UPS’s operation in Buffalo, New York. She was responsible for $225 million in revenue, 2300 employees, and the processing of some 45
When you think of work/life conflicts, you may tend to think of people in lower levels of organizations who might not have as much flexibility in determining their workdays. However, a recent survey
When you think of work/life conflicts, you may tend to think of people in lower levels of organizations who might not have as much flexibility in determining their workdays. However, a recent survey

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