Organizational Behavior 9th Edition Robert Kreitner, Angelo Kinicki - Solutions

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Understand the concept of corporate social responsibility, and the practical and ethical implications of this concept for organizational behaviour.
What factors, trends or developments in the external environment of retail food stores – Sainsbury’s, Tesco, Waitrose, Walmart – are affecting their behaviour and working practices?
What are the main factors in the environment of your college or university? How are those factors influencing management actions – and how are these affecting you?
Does your educational institution face extrapolative or discontinuous change? To what extent is the institution’s strategy and management attitude appropriate to that level of change?
Apply this analysis to yourself. What level of environmental change are you subject to, and how does this affect your behaviour?
Have you experienced, or observed, a flexible, boundary-less, post-modern organization with skilled and autonomous employees?
Have you experienced, or observed, the opposite – a bureaucratic organization with poorly paid, boring and unskilled jobs that are controlled by autocratic managers?
What new technologies, materials, medical treatments, services, processes, and so on, have affected your life and work recently?
In what ways? For better, or for worse?
What are the personal benefits and disadvantages?
In what ways do your values differ from the values of your parents?
In what ways will your lifestyle differ from that of your parents?
In what ways will your experience of work differ from that of your parents?
How will your values and expectations as an employee make life easier or more difficult for the organizations that are likely to employ you?
Choose an organization with which you are familiar: hospital, supermarket, university or college, the place you worked last summer.
Make a list of the political, economic, social, technological, legislative and ecological factors that affect that organization.
What practical advice would you give to the management of this organization?
How would you assess the practical value of this exercise to the organization?
Sam and Bob: Sam and Bob are research scientists in the General Rubber product development laboratory. Sam, who is introvert, quiet and serious, is more technically proficient; his patents have earned the company around $6 million over the past ten years. Bob does not have the same expertise, his
Innocent Drinks was established in 1999, started making fruit smoothies, and diversified into other drinks and soups. Look at what the company says on its website (www.innocentdrinks.co.uk) about ‘us’ and about ‘our ethics’. What ethical stance does this company take? In what ways do you
Who are the cigarette companies’ stakeholders?
What corporate social responsibility issues are raised here?
Where do you stand on the issue of freedom of choice for consumers?
To explore the nature of ethical and unethical work behaviours.
To identify what makes some behaviour ethical, and some behaviour unethical.
To explore individual differences in reaching ethical judgements.
How does your group’s consensus ranking of personal values compare with the practising managers’ ranking? Is there a difference? If so, why?
Identify up to three issues from this chapter that you found significant.
Relate these to the competencies in the employability matrix.
Decide what actions you need to take to maintain and/or develop those competencies under each of the four headings of the employability matrix.
Explain the importance of understanding organizational behaviour.
Explain and illustrate the central dilemma of organizational design.
Understand the need for explanations of behaviour in organizations that take account of relationships between factors at different levels of analysis.
Understand the difference between positivist and constructivist perspectives, and their implications for the study of organizational behaviour.
Understand the difference between variance and process theories and their uses in understanding organizational behaviour.
Explain the development and limitations of evidence-based management.
Recognize the range of applications of organizational behaviour theory, and contributions to human resource management policy and practice.
Are organizations different from other social arrangement in degree only, and not different in kind? Are all social groupings not concerned with setting, monitoring and correcting standards of behaviour and performance defined in different ways?
The atmosphere just isn’t the same any more, and the place is losing customers. Staff in the restaurant or bar that you use are less helpful and friendly than they once were.The quality of service that you receive has fallen sharply. Why?
Use the field map in Figure 1.1 to find possible explanations for this poor performance.Can you blame the context, technology, individuals, teamworking, organizational structure, changes to the culture, management style? Maybe the cause lies with a combination of these factors?
The manager of a major high street retail store in your area has asked you, a researcher, to assess the level of job satisfaction among sales staff. You cannot speak to staff, because that would affect sales. Can you do this assessment by observation? What will you look for?
You are a management consultant studying repetitive clerical work in an insurance company. The staff are bored, unhappy and demotivated. Your study shows how work redesign can improve things by giving them variety and autonomy in their jobs.However, managers claim that their work system is
As the management consultant with the evidence, how would you resolve this disagreement, and persuade management to implement your recommendations?What do you think are your chances of being successful?
Hospital managers are concerned that patients with serious conditions wait too long in the emergency department before they are diagnosed and treated.
How would a positivist approach this problem?
How would a constructivist approach this problem?
There is compelling evidence to show that ‘high performance’ HR practices do work, and can improve financial returns. They have been widely publicized in management journals. So why do you think these management practices are not more widely used?
Using the field map of the organizational behaviour terrain as a guide, identify as many examples as you can of how individual, group, structural and managerial process factors influence organizational effectiveness and quality of working life in an ant colony.
What similar examples of factors affecting organizational effectiveness and quality of working life can you identify from organizations with which you are familiar?
What was the worst job that you had? What made it so bad?
What was the best job that you ever had? What made it so good?
Rate each of the following issues on this five-point scale, in terms of whether you think managers and workers have shared, partially shared, or separate interests (from Noon and Blyton, 2007, p.305):share identical interests 1 2 3 4 5 have completely separate interests• health and safety
Search YouTube for ‘The Corporation (6/23): The Pathology of Commerce’. This short clip (47 seconds)from the movie The Corporation is presented by Dr Robert Hare who is a consultant to the FBI on psychopaths. He argues that corporations have all the characteristics of psychopaths. Do you find
This case is fictional, but it is inspired by similar events that occurred on a university campus in Canada in 2014. The opinions presented here represent the viewpoints of an individual student and should not be considered reflective of Muslim males or Muslim immigrants in general.Amy Liu was
Elisa looked around her new office in mid-August and felt excited. She had recently graduated with her PhD in business and was eager to begin her first full-time academic role. She was determined to be the best professor she could possibly be.Elisa was particularly enthusiastic about her new
Paloma Dupries could not believe her eyes. “Are they serious?” she said out loud to nobody in particular. “This is ridiculous!”She has just received a message from her union in response to a job sharing request she had made. She had been working as a nurse in a small hospital in New
Maria sat in the bright sunshine on the patio of her favourite Montreal deli waiting for her friend to join her for lunch. While waiting, she thought about her career options.Maria had finished her last exam for her honours business degree only five weeks earlier. She was graduating at a time when
As Sophia walked past the cubicles of the production-related office staff, she tried to ignore the occasional low, muttered complaint. The resentment over summer hours had simmered this long, a few more days wouldn’t make any difference. As Director of Finance and Information Technology, it was
In 2010 the CBC’s The Fifth Estate profiled Peter Nygard, founder and CEO of Nygard, a successful clothing retailer catering largely to working-age women. The documentary, titled Larger Than Life, presented an unflattering portrait of an abusive, egotistical sexual predator who had difficulty
Safi manages a team of elite sales representatives at a mid-sized software company. Due to technological changes their main document management product has become largely redundant. The old product helped companies manage complex libraries of data such as their patents, the technical specifications
Jean-Claude sighed as he looked at the page in his organizational behaviour textbook for the sixth time. He was very interested in the job characteristics model, but he wasn’t sure how best to put it into practice.Jean-Claude was a construction site supervisor who had been working with the same
Perceived groups norms, role fulfillment, and status can combine in toxic ways, as a Hydro employee discovered when he was fired in May 2015 for behaviour that occurred off the job at a Toronto sporting event.Sports news reporter Shauna Hunt was attempting to interview Toronto Football Club (TFC)
What happens when members of a group have interests that may conflict with the stated goals of the group? What sort of norms might develop in that context? And how will those norms impact group decision making?The story of the development of Canada’s Food Guide provides some interesting insights
Oladele just couldn’t take it anymore. She got up from her cubicle and put on her coat. “Where are you off to?” asked her coworker Wei. “I just need to get away from here for a few minutes,” replied Oladele, “I’m going for a walk and I’ll be back in 20 minutes.”As she walked
Pittiulak looked over the latest accident report and sighed to himself. One of his most junior workers, a house painter, had slipped off a ladder and broken his arm. Pittiulak felt terrible for him and his family, and was also worried about his ability to staff upcoming jobs. The injured worker
Phedre was working her first shift at the Hyacinth Burger Bar. She had gone through some training with the owner Melisande the previous day.She had found Melisande intimidating, despite her politeness and calm demeanor. She felt her bored gaze throughout the training and registered her stiff and
Rodrigo took a moment to swallow some of his irritation and annoyance before responding to his boss and company CEO, John. He looked around the meeting table and saw nothing but downcast eyes and uncomfortable fidgeting, so he knew he was on his own. “What do you expect people to say,” he asked
Although he is still young, 24-year-old Bryce Williams knows a great deal about leadership. He is the elected Chief of the Tsawwassen First Nation(TFN). The TFN treaty went into effect in April 2009, making the TFN the first urban self-governed nation in British Columbia. While this opened up
Martha couldn’t help but notice the various grimaces on her employee’s faces as she gave out instructions that morning. She carefully explained in which order the windows should be cleaned and which safety harnesses they should use. She decided to improve their attitude with a
A popular up-and-coming social media company shocked its employees and the public with the announcement that the company was severing ties with one of its senior managers. The manager was a social media mogul, well known and respected by the public. The company’s decision was made in response to
In 2013, the Canadian academic community was shocked to learn that five established professors in McMaster’s DeGroote School of Business were sanctioned for harassment and for creating a hostile working environment. The sanctions imposed included lengthy multiyear suspensions that essentially
Conflict that takes place within an organization can quickly make its way outside the organization, leading to public embarrassment and brand diminishment. This reality hit home for Premier Tech (PT) and its controlling shareholder Gestion Bernard Belanger (GBB) in July 2015 when the Quebec Court
Brittany sat in her office with her stomach churning. How had she misjudged a situation so badly? She knew she had just made an enemy, but it had been an accident. Now she wanted nothing more than to explain, fix it, and smooth things over. But Oscar wouldn’t even look at her, never mind talk to
The not-for-profit organization Revitalisation St. Pierre is tasked with a dual mission of poverty reduction and facilitating the revitalization of the St. Pierre neighbourhood, a socioeconomically disadvantaged area within Montreal. Revitalisation is run by and for local residents. David Marshall,
Jamel stared at the organization chart in front of him one more time and sighed. He still wasn’t sure about the right thing to do. Jamel owned a chain of specialty gastropubs. His pubs were located in 10 diverse areas across Southern Ontario, each with a very different consumer profile. His
Sanjay and Sophia looked out over the factory floor in dismay. They both worked in human resources management, and just a week ago they had delivered some safety training in an attempt to reduce their higher-thanaverage rate of workplace injuries. They had lectured all the employees about safety
Changing a deeply entrenched organizational culture can be very difficult, as the Canadian Royal Mounted Police have discovered. The widespread prevalence of sexual harassment of female officers in the service resulted in the launch of a class action lawsuit in 2012. Efforts to address this problem
Kaitlyn was in a difficult situation and didn’t know what to do. Should she continue along her current career path or make a change? She didn’t know the best way to balance her life and she felt so overwhelmed that it was hard to even think about the issue clearly. Kaitlyn looked back to how
Michael looked over the new ideas his workers had submitted, feeling increasingly frustrated. As head of the research and development department, he knew innovation was the only thing that would save the company.He and his team worked for an independent online dating service that tailored its sites
“I’m the purchasing manager for an engineering company, and I’ve been told to lay off one employee. All my staffers are hard-working, and I don’t feel morally right about laying off one of them. My boss says every department needs to participate in the cut. What should I do?”1. It’s not
Shortly after joining LeasePlan USA as its head of sales and marketing in 2003, Mike Pitcher met with representatives of the vehicle-leasing company’s top customers.To his surprise, most were women.Women also outnumbered men among LeasePlan’s 450 employees. Yet the vast majority of top managers
Define diversity and review the four layers of diversity.
Explain the difference between affirmative action and managing diversity.
Explain why Alice Eagly and Linda Carli believe that a woman’s career is best viewed as traveling through a labyrinth.
Review the demographic trends pertaining to racial groups, educational mismatches, and an aging workforce.
Highlight the managerial implications of increasing diversity in the workforce.
Describe the positive and negative effects of diversity by using social categorization theory and information/ decision-making theory.
Identify the barriers and challenges to managing diversity.
Discuss the organizational practices used to effectively manage diversity as identified by R Roosevelt Thomas Jr.
TANG YINGHONG WAS CAUGHT IN AN IMPOSSIBLE squeeze. For years, his employer, Ningbo Beifa Group, had prospered as a top supplier of pens, mechanical pencils, and highlighters to Wal-Mart Stores and other major retailers. But late last year, Tang learned that auditors from Wal-Mart, Beifa’s biggest
Define organizational culture and discuss its three layers.
Discuss the difference between espoused and enacted values.
Describe the four functions of organizational culture.
Discuss the four types of organizational culture associated with the competing values framework.
Summarize the seven conclusions derived from research about the outcomes associated with organizational culture.
Review the three caveats about culture change.
Summarize the methods used by organizations to change organizational culture.
Describe the three phases in Feldman’s model of organizational socialization.
Discuss the various socialization tactics used to socialize employees.
Explain the four developmental networks associated with mentoring.

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Organizational Behavior 9th Edition Robert Kreitner, Angelo Kinicki - Solutions

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