Human Resource Management In The Hospitality Industry An Introductory Guide 8th Edition Michael Boella, Steven Goss Turner - Solutions

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What is good organizational performance in the military?
What downsizing interventions (workforce reductions) and vacancy stops are there within your country’s military services?
What kind of governmental cut-backs are implemented with regard to national military services?
Find out more about your country’s military services.
Do you think that robots will eventually replace these jobs? In what ways? For which alternative roles might existing care workers be re-skilled?
What programs can HRM professionals design to retain these employees?
Given the relatively low wages paid to child care and aged care workers, how will sufficient numbers of people be attracted to these jobs in the future?
Would you feel comfortable making a complaint in this way?
How should they be addressed?
What might be the ethical issues associated with using a chatbot for such purposes?
Given your understanding of ADR mechanisms and techniques, advise where such a service would be deemed inappropriate. Why?
Outline the advantages and disadvantages of using an online tool to source a dispute resolution service.
What training and development strategies need to be developed by an organisation to deal with the challenges of managing a generationally diverse team?
What strategies need to be put in place to deal with these different expectations?
How would you skilfully manage different age groups with widely different expectations in the workplace?
What training could the company have provided to the employees to avoid such a situation from occurring?
What would you have done in each of the two situations?
What ethical dilemmas does this ethical challenge raise?
How can HR professionals best manage the tension between the obligation to provide a safe workplace and workers’ rights to privacy and procedural fairness?
What strategies other than testing could be used to help ensure that workplace safety is not impaired by the use of alcohol or other drugs?
Under what circumstances would it be reasonable for an employer to require random drug testing using:a oral fluid testing b urine testing c blood testing?
Do you know of other industries or companies that have ignored warnings of WHS issues?
Can such attitudes be prevented by more effective selection and promotion processes?
Do heavy fines and/or prison sentences deter senior executives from ignoring warnings about foreseeable risks?
Are recognition plans of this type immune from the problems of individual cash incentives?
Bearing in mind the potential downsides of such recognition plans (as discussed earlier in the chapter), how would you mitigate the associated risks?
What further information would you need to make a balanced assessment of the impact of the program on employee attitudes and behaviour?
What attitudes and behaviours does it seek to encourage among Bankwest staff?
What do you believe may have been management’s underlying reason for introducing the‘Bankwest Heroes’ program?
What does this case reveal about the continued challenges for achieving pay equity for women workers?
What should the unions do now?
What should the unions have done differently to strengthen their case?
What is the Commission really saying about the merit of the comparable worth claim for equal pay for child care workers?
Why did the Commission reject the unions’ case?
What would an ethical approach to executive pay actually look like?
What are the ethical considerations related to setting the level of executive pay?
Is executive pay too high, about right or too low?
In what ways might executive pay be damaging public trust in big business?
Identify three ways in which the Heinz system could be improved.
How was its approach unreliable?
How was Heinz’s approach to performance management invalid in relation to the sales manager’s job?
Can you see any drawbacks or dangers in Google’s focus on goal-setting?
What scope do you see for the application of artificial intelligence to the OKR system?
years be credited to OKR?(‘Google’ for insights on the drivers of the firm’s success.)
To what extent can Google’s competitive success over the past
Why do you think Google has applied this approach to its PMS when other firms seem to have shied away from the balanced scorecard model?
What might be a more ethical and effective way to manage the performance of employees, managers and the organisations for which they work?
Is it possible to design and apply KPIs in an ethical way?
Do you accept the author’s argument that KPIs are ethically problematic?
Why do organisations place so much weight on KPIs?
What would be the key training needed by employees in Singapore to deal with future global challenges?
What are the implications of country and organisational cultures for both the employee and the employer?
In this case study, what impact does country and organisational culture have on an employee’s career development strategy?
The case study specifically mentions a mismatch between the skill needs of Indian industry and the country’s university graduates. How would you identify what is needed to rectify the problem?
While this case study presents a number of challenges across a range of critical HR functions, what learning and development mistakes have been made? What would you do to remedy them, at both a macro and a micro level?
Does a culturally diverse organisation mean that there will be less potential for discriminatory recruitment and selection practices? Why, or why not?
How does a lack of cultural awareness impact on recruitment and selection decision making?
How does the concept of ‘best fit’ potentially discriminate against those from non-Englishspeaking backgrounds?
Would there be training requirements for those delivering the test?
What are the limitations and disadvantages?
What are the key talent attraction and selection benefits presented by this case study?
What recruitment and selection strategies should be implemented by Coal India to successfully employ the large number of employees needed?
What are the recruitment and selection challenges for Coal India presented in this case study?
Are there any ethical implications for the way in which Adam sought out additional information on the candidates?
Did Adam break the law by searching for the candidates on Facebook? Explain your answer.
Do the field sales representatives have similar key skills and abilities requirements to those that may be needed by the shop staff? Discuss.
How would you create job descriptions and person specifications for jobs in the shops that do not yet exist?
What are the advantages and disadvantages of drawing at least some of the shop workers from existing staff?
What is the best process to redesign the internally facing and customer-facing jobs?
Why is this arrangement considered to be more unusual and less acceptable for men than women?
Discuss the benefits and problems this arrangement for senior employees has fora) the organisation, andb) the employee.
What will be the role of HR in managing these challenges?
What are some of the challenges the article poses regarding the way in which jobs will be designed in the future?
What problems might NZ Customs face in implementing and evaluating the plan?
Critique the process adopted – both positive and negative aspects. What other components might have been included?
What do you think were the key challenges faced in the development of a workforce strategy for NZ Customs; for example, future staffing numbers and skills, service quality, financial aspects?
Are there any alternative ways of saving costs and maximising benefits?
Is it ethical to decide not to provide normal (mandated) benefits to contract workers?
Is Deliveroo a food distributor or merely an employer of casual and contract employees?
Why are non-compliant employers a problem for employers who ‘do the right thing’?
Implementation and compliance are major problems in all industrial relations systems. What do you think are the reasons for lack of compliance? Identify the reasons from the point of view of the state (the government), the employer, the unions and the employees.
What should Tamoe’s working experience have been like if all the Australian legislation was complied with?
List all the matters that you identify as needing correction.
Has anyone you know not been paid the correct wages, not received a payslip or been paid in cash?
How difficult is it for employers to monitor their contractors’ compliance?
Should employers at the top of a supply chain be responsible for their contractors’ compliance with workplace laws?
What other structural factors might be slowing the advancement of women to leadership positions?
What cultural issues might need to be addressed?
What action would most likely bring about quick changes?
What do you think the HR director means saying there is ‘a cultural problem’ as well as a‘structural issue’?
Would you raise these issues with your fellow student, or keep them to yourself? What would you say and do?
What other issues does the conversation raise?
How would you advise the student about their initial request to refuse more hours of work?
How effective do you think Readify’s transition-to-work program is likely to be? What other initiatives might be useful?
Analyse the positive and negative aspects of the knowledge, skills and competencies that you have acquired in your university studies. Was the experience more positive than negative?Why, or why not?
From your personal experience, do you agree that your qualification does not provide you with appropriate work-related skills? Argue both sides of the argument, based on your own and your friends’ experiences.
What initiatives might the tea-growing companies take in order to better reward the workers for their labour, and to protect their job security, health and safety?
How can female economic empowerment be a driver of social sustainability in the Darjeeling tea industry?
How do ethical trade practices impact the social sustainability of the Darjeeling tea industry?
To what extent do public companies’ social responsibility statements accord with their actual behaviour?

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Human Resource Management In The Hospitality Industry An Introductory Guide 8th Edition Michael Boella, Steven Goss Turner - Solutions

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