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supervision concepts skill
Supervision Concepts And Practices Of Management 13th Edition Edwin C. Leonard, Kelly A. Trusty - Solutions
What is the Web site for the technology help center at your institution? P-987
What is the name of the technology help center at your institution? P-987
Can you upload a file to your online course room or learning management system (LMS)? P-987
If this course is Web-based or Web-enhanced, what is the Web site address (URL) for your online course room or learning management system (LMS)? P-987
Can you attach a file to an e-mail message? P-987
Can you log into your student e-mail account and read and send e-mail messages? P-987
Can you save files to your hard drive or a removable storage device, such as a CD or a flash drive? P-987
Does your word processing software have automatic grammar and spell check functions? (If the software does have that function, please make sure it is turned on and that you use it when composing any written work). P-987
Do you have Microsoft Word or comparable word processing software on your computer? P-987
Do you have a PDF reader program on your computer? P-987
What is the name of the program that opens portable document files (PDFs)? P-987
Can you download and save files, such as documents or PDFs, from the Internet? P-987
Can you find information using a search engine such as Google or Yahoo? P-987
What is the name of your Internet browser? P-987
Do you have access to an Internet connection? P-987
Visit your college placement office to see what services it provides students. Start your journey now—work to develop the skills and expertise desired by employers. P-987
Develop a list of questions you would ask if you were selected for a job interview. P-987
If you have not done so, develop a résumé. See the suggestions on writing a résumé given earlier in this chapter. P-987
These were actual advertisements appearing in want ads.Increasingly, firms are using the Web. For the sake of this exercise, we have used letters rather than the actual organization contact. Select the one that you are most interested in, and write a cover letter expressing your interest in the
Refer to your plan once a week to assess your progress, and make changes as necessary. P-987
Explain how you will put the plan into action. P-987
Outline a plan for adding those essential ingredients to your toolbox. P-987
Determine what you need to do to add to your toolbox (i.e., sharpen your saw) in order to improve your chances of getting the job. P-987
Make a list of your strengths (SKAs) and compare them with the requirements for each job. P-987
Make a list of the requirements (skills, knowledge, abilities, experiences) needed for the job. P-987
What did you learn after reading about this person's achievements that will help you meet challenges in the days ahead? P-987
What did he do or is he doing to engage others to get off the bench and get in the game? P-987
Based upon your research what skills did he use (or is he using) to make these differences? P-987
What differences has he made in the world? P-987
FOOD FOR THOUGHT QUESTION Why is it important for new supervisors such as Charlotte Kelly to make a list of concerns that they may face in their new assignment? P-987
Review the three major concerns you have listed, then write suggestions that might help Charlotte Kelly deal with those concerns. P-987
Prioritize the items on your list. P-987
Make a complete list of the major concerns that face Charlotte Kelly as she begins this new assignment. P-987
At the end of the day, how do you measure whether you have been successful? P-987
Some people have postulated that the “hand of government should be invisible” in the marketplace. What are some arguments for having the federal, state, and/or local governments regulate business? P-987
Of those factors or trends projected to reshape the workplace and the economy, how might the changes over the next year or two affect you, your lifestyle, and the work of your organization? Which will create the greatest challenge for supervisors? Why? P-987
From the standpoint of the supervisor, what is the significance of the following?• Taylor’s scientific management• Fayol’s functions of management• The Hawthorne studies• Behavioral science• The quantitative/systems approaches P-987
Based on your findings from question 1: What are some advantages to being a supervisor? What are some disadvantages? P-987
Please interview one practicing manager/supervisor in an organization or industry that you are not really familiar with. Ask him or her to identify the one thing he or she likes best about being a supervisor, then ask the manager to describe the most difficult aspect of his or her job. Compare your
Searching for a job is never easy. But it’s easier to find a job when you have one (see Figure 1.5).The better you know yourself—your skills, your knowledge, your abilities, your priorities, and what you can do to help the organization to achieve its goals—the better your chances of landing
The habits of highly effective people can be developed. Supervisors who want to be more effective will put themselves in situations in which they can practice new techniques. Finally, supervisors who aspire to become more effective leaders need a professional outlook and must recognize the need for
Many factors and trends in the workforce will impact how most organizations operate. The workforce is expected to become more racially and ethnically diverse. Some of the baby boomers are expected to be leaving the labor market, but with the current economy being so anemic, most will need to
There is no one universal school of management thought. The scientific management approach attempts to find the most efficient or “one best way.”In this approach, the manager’s primary function is to plan the work. Time and motion study and other industrial engineering principles are used to
Supervisors are the first tier of management.They manage entry-level and other departmental employees. In the face of a rapidly changing environment, successful supervisors will find ways to balance the requirements for high work performance with the diverse needs of the workforce.Supervisory
The challenges of this century have been unbelievable. It seems that if something could happen it did.Threats of terrorism, incivility, massive unemployment, financial markets on a roller coaster, plants and businesses closing, housing and commercial properties in foreclosure, natural disasters,
Have I been empowered to make decisions that impact what I do and how I do it?63 P-987
Is there a climate of open and honest communication between the manager, team members, and myself? P-987
Am I willing to work with a passion because I am connected to what the organization stands for? P-987
Are there opportunities for personal and professional growth? P-987
Is there a direct connection between what I do and the organization’s performance—quality, service, bottom line? P-987
Is the job mentally stimulating? P-987
Do managers communicate expectations, provide regular feedback, and lead by example? P-987
Do I believe that my job is important? P-987
Ensure an equal division of work and responsibility between managers and workers. P-987
Cooperate with workers to ensure that the job matches plans and principles. P-987
Reward the accomplishment of the worker. Taylor believed that workers were economically motivated and would, therefore, do the job the way they were instructed if rewarded with money. P-987
Instruct the worker in the one best way to perform the job. P-987
Recruit the employee best suited to perform the job; that is, choose the person who has the skills, aptitude, and other attributes to do the job. P-987
Analyze the tasks associated with each job. Use the principles of science to find the one best way to perform the work. P-987
What Does It Mean to Be a Supervisor in Uncertain Times? P-987
Recognize ways for getting into a supervisory position. P-987
Explain why supervisors must continually grow and develop as professionals. P-987
Identify the economic, demographic, political, and social trends that will affect supervisors. P-987
Describe the contributions of four schools of management thought. P-987
Explain the demands and rewards of being a supervisor. P-987
Understand that we are in difficult times. P-987
Recognize that handling disagreements and conflicts in the workplace is a component of supervision. p-635
Describe strategies for addressing bullying in the workplace. p-635
Identify and contrast five styles that are inherent in conflict-resolution approaches. p-635
Distinguish between supervisory handling of employee complaints in any work setting and grievances in a unionized situation. p-635
Explain the major distinctions between grievance procedures, complaint procedures, and alternative dispute resolution (ADR) procedures. p-635
Describe the supervisor’s role at the initial step in resolving a complaint or grievance. p-635
Analyze and understand supervisory guidelines for resolving complaints and grievances effectively. p-635
As supervisors manage their departments, it is natural that their perspectives and decisions at times conflict with those of employees or the union. Resolving employee conflicts and handling employees’complaints and grievances is part of each supervisor’s job. The supervisor’s effectiveness
Incivility in the workplace has gotten worse in the past ten years and is more prevalent than the illegal forms of harassment we’ve learned about elsewhere in the text. Bullying is a recurring behavior that can include yelling, intimidation, humiliation, or sabotage. Although workers who are
An understanding of the five conflict-resolution or negotiation styles can help supervisors address conflicts. The five styles are (1) withdraw/avoid,(2) compromise, (3) accommodate/oblige, (4) compete/force/dominate, and (5) collaborate/integrate/problem-solve. Different issues and individuals in
An employee complaint can occur in any work environment. Complaints may involve individual or group dissatisfactions that can be initiated with a supervisor and possibly appealed further. A grievance is normally identified as a complaint involving the interpretation and application of a labor
Conflict-resolution procedures have a number of steps that begin at the supervisory level. A grievance procedure in a unionized setting and a complaint procedure in a nonunionized setting differ in two major ways. In the nonunionized setting, the employee normally must make a complaint without
During the initial step in handling grievances, there should be open, frank communication between the supervisor and the complaining employee and the steward. When the grievance is not settled at this step, the steward probably will carry the grievance further, and it may eventually be submitted to
Whether or not employees are represented by labor unions, the supervisor should follow the same general guidelines to resolve complaints or grievances. Among the most important supervisory considerations are to make time available, listen patiently and with an open mind, distinguish facts from
Why is it important for a supervisor to understand the difference between substantive and personalized conflicts? Before reading this chapter, what did workplace conflict mean to you? Do you view it differently now? Why or why not? p-635
Have you ever had to deal with a bully, either in school or in the workplace? What strategies should a supervisor use to address bullying? What are the dangers of not addressing workplace incivility immediately? p-635
Why should employee conflicts, complaints, and grievances be considered natural components of supervision? Define and discuss the five conflict-resolution styles. p-635
Distinguish between a union grievance procedure and a complaint or problem-solving procedure. p-635
What is meant by alternative dispute resolution (ADR)? p-635
Why should most complaints and grievances be settled by the supervisor at the departmental level? Which complaints and grievances should be referred to higher-level managers or the HR staff? Discuss. p-635
Why is the satisfactory handling of complaints or grievances a major component of effective supervisory management? p-635
Using the Internet, find other examples of bad or irresponsible conflict in organizations, and describe the impact this conflict has on limiting the organization’s ability to achieve its goals. p-635
What are the issues in this You Make the Call!? p-635
Assume that one of your loved ones was a patient at CMC and you became aware of Marty Johnson’s comments. What might you do to ensure that your loved one gets the best care while a patient in CMC? p-635
Conduct an Internet search to gather information to find information on the extent to which employees have been disciplined for venting on social media (complaining about their bosses, their working conditions, and other work-related activities).Disagreements at work are commonplace. Would you use
The bottom line in this You Make the Call! is, “What should Charlotte Kelly and the hospital administration do about Marty’s postings?” p-635
What types of services are provided by the ODR Web sites you reviewed? p-635
Do you think those ODR providers can be effective in mediating your current problem? Why or why not? p-635
Would you rather have your situation mediated face to face or through ODR? Why or why not? p-635
Using the Internet, find at least three Peanuts comic strips, perhaps on the Snoopy or Peanuts Collector Club Web sites. p-635
Look carefully at each strip. What does the particular strip teach about conflict, teamwork, and life? p-635
Show one of the strips to a supervisor or manager. Ask them to describe the extent to which the strip presents a realistic reflection of their workplace. p-635
Take one of the strips and answer the following questions:a. Is the key player a manipulator or one who empowers others?b. Does the key player encourage or control others?Several employees in your patient-billing section of CMC Health Center have complained about the hygiene problems of two fellow
Assuming that the participants have already done Personal Skill Builder 14-1, have each of them identify what they saw as the issues in this you make the call. p-635
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