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supervision concepts skill
Security Supervision And Management The Theory And Practice Of Asset Protection 3rd Edition IFPO - Solutions
Successful leaders demonstrate the following traits:a) Honestyb) Competencyc) Have a visiond) Are inspiringe) All of the above
Democratic management style most parallels military thinking through a chain of command. T F
Leadership is not just about the leader, it is about as well.
The theory of scientific management tried to find the best method for performing a specific task. T F
Management is a process of directing and controlling people and things so that an organization’s objectives can be studied. T F
Obtaining, arranging, and allocating the right tools, equipment, materials, and personnel to get the job done effectively and efficiently relates to:a) Staffingb) Organizingc) Controllingd) Planning
The principle that no responsibility should be assigned to a person unless he/she has the authority necessary to fulfill it refers to:a) Organizingb) Leadershipc) The “golden rule” of managementd) Effectiveness
Considered as probably the central core of the manager’s role is:a) Planningb) Supervisingc) Directingd) Performance evaluations
authority and responsibility is imperative as a manager.
Often seen in negative or dictatorial terms, is no more than ensuring that the job is being done according to plans.
The one skill that an effective manager should possess is .
Management and leadership are always synonymous. T F
If an organization is efficient, it will always be effective. T F
The statement is the first thing you must accept when dealing with time management.
Procrastination is the of time management.
is the key to time management.
When subjected to tension, a natural occurs in the body.
A healthy life style is based on good and .
Planning is essential in time management. T F
It is appropriate to fight for control of all things in your life. T F
You should set deadlines for goals. T F
Effectively managing your time will reduce stress. T F
Having a good attitude does not reduce stress. T F
Generally a project consists of what three elements?
Project is usually very static, with little or no change throughout its life?
Today, is our employment situation such that a person can assume that they have a job for life?
A collective bargaining agreement ensures that all requirements are covered in ____________.
Outsourcing has grown substantially in the last 30 years.
Card key access system are more dynamic today because they are all hardwired back to the security server?
____________ are the most important asset to a project manager.
After actively listening, what is the next most important part of communication?
“Inspect what you ____________.”
Leadership is often confused with ____________.
Policy is defined as “a principle or course of action chosen to make rules.”T F
Rules serve a function only when they are made about simple and clear activities.T F
A procedure:a) May or may not be a part of a policyb) Should be clear and concisec) Can be used when a task is out of the ordinaryd) All the abovee) None of the above
A disclaimer can be used on a policy to help avoid litigation. T F
Old policies should be shredded when no longer used to avoid confusion.T F
The manager can review policy with employees:a) At the Officer’s homeb) While on patrolc) At daily briefingsd) On lunch breake) None of the above
The security manager commonly writes administrative policy. T F
Figure 1, procedure number 4 is an example of what part of a policy?a) A policyb) A procedurec) A ruled) None of the abovee) All of the above
Policy manuals should be reviewed and revised at least once per year. T F
The purpose can be used to further refine the policy statement. T F
TQM is an acronym for:a) Total Quality Meritb) Thorough Quantity Managementc) Total Quality Managementd) Total Quality Maintenance
Qualitative methods are the part of TQM that deal with numbers and statistical measurement. T F
Variation is defined as:a) a defectb) the point halfway between the upper control limit and the lower control limitc) an organization’s production quotas that are not achieved by the workforced) the errors and inconsistencies in a process
The most important aspect of TQM in an organization is:a) organizational leadership and supporting peopleb) the measurement of the processesc) controlling varianced) ensuring that organization quota are met to keep profits up
Dr. W. Edwards Deming was a _____________ by training.a) Math Professorb) History Expertc) Military Officerd) Statistician
The upper control limit and lower control limit are essential when determining if a process is, or is not, “in control.” T F
Which of the following is not one of Dr. Deming’s 14 points for transformation management?a) Focus on increased quotas and reduced defects.b) Create constancy of purpose toward improvement.c) Drive fear out of the workplace.d) Institute training on the job.
It is important for people to understand and be able to perform statistics in a TQM environment because:a) statistics are the key to understanding qualitative methodsb) it is really not important for people to understand and be able to perform statistics in a TQM environmentc) statistical
An organization can be most successful in a TQM environment by measuring and controlling outputs. T F
The primary reason TQM is effective in the workplace is:a) it increases the organization’s profitsb) it reduces operating costs, increases customer satisfaction and increases employee pridec) it reduces defects and helps control outputsd) it helps customers receive the products they need when
Management and leadership are synonymous terms; they mean the same thing.T F
An autocratic leadership style is inappropriate within contemporary police or security departments. T F
A well-known micromanager was ____________a) Sam Waltonb) Abraham Lincolnc) Adolph Hitlerd) Alan Pinkertone) Robert Peel
During emergencies, leaders need to keep employees and other ____________ informed.
ROSI stands for:a) Refund On Software Inventoryb) Return On Software Investmentc) Return On Security Investment
The Thames River Police were a:a) Public police agencyb) Private police agencyc) Contract security agencyd) Military organizatione) Public–private partnership
The “father of police science” who believed in higher education for police officers in the early twentieth century was:a) Alan Pinkertonb) Robert Peelc) August Vollmerd) Patrick Colquhoun
A ____________ statement says what an organizations stands for and whom it serves.a) missionb) visionc) values
____________ leadership may be needed when setting up a new security department, taking over a new operation or responding to a major organizational problem.a) Transactionalb) Transformationalc) Functionald) Operational
One who organizes, manages, and assumes the risks associated with running an organization is a() ____________ leader.a) entrepreneurialb) inspirationalc) visionaryd) charismatic
Generally, when one mentions risk management, _____________ immediately comes to mind.
List the five different types of risk with which organizations consistently have to deal:a) _____________b) _____________c) _____________d) _____________e) _____________
Both loss prevention and risk management originated in the finance business. T F
There are several different sources of risk which include: (Select incorrect answer)a) Human Factorb) Mechanical Factorc) Environmental Factord) Procedural Factore) Management Factor
The goal of risk management is to design and implement plans to eliminate loss exposures wherever possible and to reduce to a practical minimum the costs associated with those losses that do occur. T F
Define the acronym WAECUP:W _____________ A _____________ E _____________ C _____________ U _____________ P _____________
Threat assessment is the first step in risk analysis. T F
List the four typical los ses to which organizations are subject:a) _____________b) _____________c) _____________d) _____________
Not all risks can be avoided, transferred, abated, or spread, but every effort should be made before a risk is accepted. T F
ROI is the acronym for:a) Risk Officer Individualb) Return on Investmentc) Risk Orientated Individuald) Risk Officer Initiative
For every serious injury, there are:a) 9 minor injuries and 90 close callsb) 29 minor injuries and 300 close callsc) 299 minor injuries and 9,000 close callsd) none of the above
Which of the following is not true of accidents in the United States?a) There are around 4.2 million on-the-job nonfatal injuries each yearb) There are nearly 6,000 on-the-job fatalities each yearc) There are very few on-the-job accidents that could be preventedd) There are potentially millions or
According to Heinrich’s Domino Theory, which of the following is not a cause of accidents?a) Faults of a personb) The social environmentc) Sizable falling pillarsd) An unsafe act or condition
Which of the following identifies overload, incompatibility, and improper activities as the primary causes of accidents?a) Heinrich’s Domino Theoryb) Ferrell’s Human Factor Modelc) Petersen’s Accident/Incident Modeld) The Epidemiological Approache) Systems Model
Which of the following acknowledges that an individual or organization might choose to err?a) Heinrich’s Domino Theoryb) Ferrell’s Human Factor Modelc) Petersen’s Accident/Incident Modeld) The Epidemiological Approache) Systems Model
Which of the following suggests considerations for taking calculated risks?a) Heinrich’s Domino Theoryb) Ferrell’s Human Factor Modelc) Petersen’s Accident/Incident Modeld) The Epidemiological Approache) Systems Model
Which of the following seeks to explain accidents solely through statistical inference?a) Heinrich’s Domino Theoryb) Ferrell’s Human Factor Modelc) Petersen’s Accident/Incident Modeld) The Epidemiological Approache) Systems Model
True or false?Focusing on a single theory is sufficient for a safety specialist to find implications.
Theories of accident causation can explain situations of the time.a) all, allb) all, mostc) most, alld) most, most
True or false?Knowledge of the specific environment and specific types of accidents must be applied to the theories to obtain meaningful implications.
When the correct formula for is used, success will be achieved and a safety attitude will prevail.
Every aspect of safety involves the need for and prevention.
Prior emergency is effective in prevention of accidents.
Security staff must and regulations.
Organize and supervise campaigns such as crime prevention and accident watch.
As long as there are some maintenance people on duty in a facility, the supervisor can rely on this experience for full fire protection with minimal involvement in the process. T F
It is not necessary for security staff to respond to power outage situations.T F
Supervisors should ensure that only water-based types of extinguishers are available for firefighting in work areas. T F
A crime prevention program focusing on offensive prevention is part of the safety awareness program. T F
Staffing considerations are of little factor in implementations of safety approach development. T F
Employers have a responsibility to provide a safe and secure work environment? T F
Workplace violence is a complex issue? T F
You can put together a plan for a workplace violence program without buy in from management. T F
An EAP (Employee Assistance Program) is a confidential way that employees can seek help with personal problems. T F
Collecting, reviewing, and organizing information that you collect when assessing the workplace for risks of violence is extremely important in reducing the risk T F
Employees such as a receptionist should never be informed of a potential risk for confidentiality reasons. T F
Employees with a prior history of violence may be one indication of a potential problem.T F
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