Supervision Concepts And Skill Building 10th Edition Samuel Certo - Solutions

Why is it important for supervisors and other managers to plan?
1. The text speaks of the importance of rewards in motivating and determining the success of a team. What kinds of rewards could Joe have offered to each of the members of the team considering what he knows of them?2. Lists management activities related to quality assessment. Pick two
1. In what ways would prejudice and stereotypes make it more difficult for the supervisors in this cookie business to improve relations with employees? How do the language differences contribute to the challenge?2. The manager in this factory brought in a cultural expert to improve understanding of
Discuss how Generation Y/Millenial workers’ desire for engagement and meaningful work affects a supervisor’s job. (You might also consider whether the statements about young workers are valid, and why or why not.) What might be harder about supervising such employees? What might be easier? When
What is the EEOC, and what are its responsibilities and powers?
Several members of your team are out ill, and you are falling behind your production schedule for the week. A new employee comes to you and asks for a half day off for a religious holiday you have never heard of. What should you do?
Mariah’s boss calls her “honey,” although he refers to her co-workers as Jason, Rick, and Harrison. How can Mariah ask her boss to correct this situation?
List as many English expressions as you can think of that might be confusing to a nonnative speaker of the language. Next to each, write a brief expression that conveys the same meaning with greater clarity.
Aaron, clerical supervisor for a health maintenance organization, wants to hire the best person for the receptionist job. Ramona, his manager, is doubtful that the candidate Aaron has selected will be capable because she uses a wheel-chair. Ramona is concerned that other workers will have to spend
Distinguish between prejudice and discrimination. How do stereotypes contribute to each?
Some research suggests that the increasing racial and cultural diversity in the United States is limited to the larger cities. How would you account for this trend? Does it suggest that only supervisors in these cities need to be concerned about diversity?
Rasheen supervises the mail room for a large financial services firm. He has been told he will be attending a diversity training program next week. Rasheen believes that since he has recently hired three women from his native country he does not need to know any more about diversity. As his
What is diversity? How has its meaning changed?
1. What potential harm could come from a workplace culture of “technical compliance” in which employees do only what’s minimally required of them? Is such behavior ethical among public servants responsible for public health and safety? What about among employees in local government
As the supervisor of a small business’s accounting department, you are responsible for a group of five employees who work in an office at computers. These employees keep track of the money the company earns and spends, and they process the documents for paying employees and suppliers and for
Assume that Pete, the maintenance worker in Question, was discovered pilfering supplies and was disciplined. Upset, he decides to act on some safety problems he has observed and complained about, and he reports them to the local office of the Occupational Safety and Health Administration
Devon Price supervises a crew of maintenance workers. One day a secretary at the company took him aside and asked, “Do you know that Pete [a member of the crew] has been taking home supplies like nails and tape in order to work on personal projects?” What should Devon do?
In each of the following situations, what would have been the ethical thing for the employee or supervisor to do? What criteria did you use to decide? What would you have done in that situation? Why?a. Upon being hired, a new employee offers his supervisor confidential information about his former
How should a supervisor practice honesty in the workplace?
In what ways can loyalty create conflict for a supervisor?
Gift giving in the workplace is interpreted differently from culture to culture. What can a supervisor do if his or her company prohibits accepting gifts but a customer from another culture insists on offering one?
What are some benefits of ethical behavior? What are some challenges to ethical behavior?
Allstate Insurance Company expresses its commitment to “be a great corporate citizen” in three areas: (1) valuing “inclusive diversity,” so that employees “engage people with honesty, caring and integrity”; (2) helping communities through volunteer activities and monetary contributions;
1. What is the problem as Enrique probably sees it? What do the other nurses think is the problem? What is likely the real problem or problems with this team?2. What could you as a supervisor do to better integrate a new team member who is valuable and qualified like Enrique but different in age
1. Insight Communications promoted employees with good technical skills into supervisory positions and then taught them leadership skills. Is this the best way for supervisors to lead well? Why or why not?2. Identify three principles of leadership from this chapter that you think would be most
1. What leadership behaviors and actions should the supervisor model in order to set a good example for employees to follow?2. What leadership behaviors and actions should the supervisor model in order to set a good example for employees to follow and to create a positive work environment?
Carla Santos doesn’t get along with her new manager; the two have disliked each other since the day they met. Santos was transferred to a new department when the previous supervisor left the company, so neither she nor her manager actually chose to work together. Santos doesn’t want her job as
In which of the following situations would you recommend the supervisor use an authoritarian style of leadership? In which situations would you recommend a democratic style? Explain your choices.
Do you think it would be more satisfying to be a path-goal leader, a servant leader, or an entrepreneurial leader? Explain your thoughts.
Do you think it is more realistic to expect supervisors to adjust the situation to meet their preferred leadership style, as suggested by Fiedler’s contingency model of leadership, or to adjust their leadership style to fit the situation, as suggested by the life cycle theory of leadership?
Ann Wong is the accounts payable supervisor at an insurance company. During a time of layoffs, she decides to adopt a more people-oriented leadership style than the style she normally uses. What does this change mean?
Claire Callahan supervises the camping department of a large outdoor equipment store. The store manager (Callahan’s boss) has given her the objective of increasing sales by 10 percent during the next quarter. Choose one of the three leadership styles (authoritarian, democratic, or laissez-faire).
Describe the six traits that researchers believe may indicate a good leader. However, research has not established a clear link between personality traits and leadership success. What other factors do you think might contribute to success or failure?
1. It is clear in the first meeting that Miguel is distracted and at some points disrespectful to Pilar in not listening to what she is saying to him. Still, Pilar does not do anything to draw him back to the point of the meeting. What should Pilar have done to take control of the situation?2.
1. The characteristics of a successful supervisor are (a) a positive attitude, (b) loyalty, (c) fairness, (d) good communication, (e) the ability to delegate tasks, and (f) enjoyment of the job. How does Ralph specifically show (or not show) each of these qualities in the meetings he has with
List the characteristics of a good supervisor. In addition to the characteristics mentioned in the chapter, add any others you believe are important. Draw on your own experiences as an employee and/or supervisor.
What are some ways a new supervisor can use power and authority effectively?
Emma has just been promoted to an office manager position in a small real estate office. Some of the people she will supervise are her former peers; she is aware that one of them also applied for the office manager’s job. How can Emma prepare for her new position? What might be the best way to
What are the basic functions of the supervisor? On which functions do supervisors spend most of their time?
Population trends suggest that the workforce will become increasingly diverse. What are some advantages of greater diversity? What challenges does it pose to the supervisor?
Imagine that you have just been promoted to supervisor of the cashiers in a supermarket. List specific technical, human relations, conceptual, and decision-making skills you think you might need to succeed at this job. How might you develop them continually to achieve the job of store manager?
What are some ways that a supervisor’s job is similar to those of managers at other levels? How does a supervisor’s job differ from those of other managers?

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