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total quality management
Fire And Emergency Services Administration Management And Leadership Practices 2nd Edition L. Charles Smeby - Solutions
Describe the key elements of successful communication. (FESHE/FESA)
Explain the need for effective communication skills, both written and verbal.(FESHE/IFESA)
Examine the reasons why individuals resist change and strategies for overcoming this resistance.
Examine the trait, behavioral, and contingency leadership approaches.
Compare and contrast management and leadership.
Analyze the concept of change and the need to be aware of future trends in fire management. (FESHE/FESA)
Identify models of change commonly used in organizations. (FESHE/FESA)
Summarize the steps in the change management process. (FESHE/FESA)
Discuss the components and styles of leadership. (FESHE/FESA)
Recognize the basic management theory in use in your agency. (FESHE/FESA)
Describe the importance of accepting and managing change within the fire and emergency services department. (FESHE/FESA)
Assess ways to create a positive climate for change and introduce new ideas within the organization. (FESHE/FESA)
Describe the process of consensus building. (FESHE/FESA)
Compare and contrast the traits of effective versus ineffective supervision and management styles. (FESHE/IFESA)
Identify roles and responsibilities of leaders in organizations. (FESHE/IFESA)
Describe the components of project planning. (FESHE/FESA)
Identify the steps of the planning cycle. (FESHE/FESA)
Define and discuss the elements of effective departmental organization.(FESHE/FESA)
Analyze the importance of an organizational culture and mission in the development of a strategic plan. (FESHE/FESA)
Discuss how an environmental assessment determines the strategic issues and direction of an organization. (FESHE/FESA)
Discuss the process of strategic planning and its role in enhancing organizational success.
Discuss the roles of communication and decision making in the performance of each of the management functions.
Discuss the interrelatedness of the four management functions.
Relate and explain the four management functions.
Articulate the concepts of span of control, effective delegation and division of labor.(FESHE/IFESA)
Discuss how Fayol’s Fourteen Administrative Principles have influenced contemporary management practice.
Summarize the contribution of each major school or approach to the evolution of management theory and practice.
Examine the history and development of management and supervision.(FESHE/IFESA)
Classify what training and skills are needed to establish departmental organization.(FESHE/FESA)
Identify the core skills essential to administrative success. (FESHE/FESA)
Describe ways to increase and reward professional development efforts.(FESHE/FESA)
Identify career development opportunities and strategies for success.(FESHE/IFESA)
Discuss the challenges of making the transition from firefighter to line officer, and from line officer to chief officer.
Explain role ambiguity and role conflict.
Differentiate between line and staff positions.
Discuss the ten managerial roles proposed by Mintzberg.
Compare and contrast the three levels of management within an organization.
Identify the three types of managerial skills.
Discuss the importance of quality service delivery on the part of the contemporary fire and emergency services organization.
Explain the concept of organizational stakeholders and the typical expectations that stakeholders have for their fire and emergency services organization.
Discuss the use of SWOT analysis within the contemporary fire and emergency services organization.
Compare and contrast the structure and staffing of volunteer, combination and career fire and emergency services organizations.
Identify the three elements of Abell’s Framework for Defining a Business.
Differentiate between the task and general environments of an organization and the major dimensions of the environment and their impact on the contemporary fire and emergency services organization.
Explain how successful organizations utilize resources and capabilities to produce distinctive competencies.
Explain the role and importance of an organizational mission statement.
Explain how an organization can be viewed as a “system.”
What professional development opportunities do you plan to pursue?
Discuss how a fire and emergency services administrator could take a proactive role in a fire and emergency services professional organization.
Identify a fire and emergency services professional organization that would be beneficial to your organization.
Discuss the relationship between a community’s comprehensive plan and a fire and emergency services organization’s strategic plan.
Discuss the role of a fire and emergency services administrator in creating a vision for the future of their organization.
Discuss the importance of integrating fire and emergency services into a community’s comprehensive plan.
Identify several skills that are important in working with the public.
Discuss how a fire and emergency services administrator can develop a good working relationship with representatives of other agencies.
Discuss how a fire and emergency services administrator can develop a good working relationship with elected officials.
Discuss how a fire and emergency services administrator can develop a good working relationship with the media.
Discuss how a fire and emergency services administrator can develop a good working relationship with the public.
Discuss how a fire and emergency services administrator can develop a good working relationship with members of their organization.
Discuss the capabilities and needs of your fire and emergency services organization.
Identify and discuss the major areas reviewed in an ISO review.
Discuss the value of a community-based approach to risk reduction.
Discuss the community risk assessment process.
Discuss how a fire and emergency services organization could benefit from the use of marketing.
Discuss the use of environmental scanning and strategic planning within a fire and emergency services organization.
Identify several stakeholder expectations for a fire and emergency services organization.
Discuss several challenges that fire and emergency services administrators are likely to face in the future.
Discuss how economic incentives can either encourage or discourage fire prevention.
Discuss the direct and indirect costs associated with fire.
How could the use of a community risk assessment approach have changed this outcome?
How serious a problem is it that the fire department’s strategic plan is in direct conflict with the municipality’s comprehensive plan on a number of issues?
What issues need to be resolved at this point?
What could have been done to avoid this situation from occurring?
Why do you think this unfortunate situation occurred?
Why is it important to engage in risk monitoring?
Discuss the two aspects of risk that are considered during risk evaluation and prioritization.
Discuss the importance of risk identification.
Identify, in proper order, the five steps in the Classical Risk Management Process.
Discuss the management of risk within a contemporary fire and emergency services organization.
Discuss the challenges of managing physical resources in a contemporary fire and emergency services organization.
Discuss the importance and benefits of valuing diversity within a contemporary fire and emergency services organization.
Discuss the challenges of managing human resources in a contemporary fire and emergency services organization.
Discuss the challenges of managing financial resources in a contemporary fire and emergency services organization.
Identify several ways fire and emergency services administrators can prepare their organizations to succeed.
Discuss the value of a professional development plan to a fire and emergency services administrator.
Discuss the importance of a fire and emergency services administrator maintaining their professional knowledge and skills.
Provide an example of an ethical dilemma that a fire and emergency services administrator may face.
Discuss the challenges that may be present in making ethical decisions.
Discuss the concept of stewardship and its relevance to a fire and emergency services administrator.
Discuss the importance of integrity in enacting the roles and responsibilities of a fire and emergency services administrator.
Assuming that a need can be demonstrated for this purchase decision, how could the fire department have handled this matter more appropriately?
Discuss the purchasing process that was utilized and any concerns you would have about this approach.
What ethical questions would you have if you were in attendance at the public meeting?
Discuss whether this represents an example of proper stewardship on the part of the board.
Discuss whether you think the fire department board exercised prudent judgment in making this purchase.
Discuss what can be done to ensure the health and safety of fire and emergency services personnel on the incident scene.
Discuss what can be done to ensure the heath and safety of fire and emergency services personnel off the incident scene.
Discuss the role of the company officer within an incident command system.
Discuss the incorporation of management principles into incident management systems.
Differentiate between a single command and a unified command.
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