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Fire And Emergency Services Administration Management And Leadership Practices 2nd Edition L. Charles Smeby - Solutions
Under what circumstances could conflict be unhealthy?
Under what circumstances could conflict be healthy?
Relate and explain a conflict resolution strategy.
Relate and explain a conflict recognition strategy.
Relate and explain a conflict prevention strategy.
Identify the three phases of conflict management.
Discuss how role-related issues can contribute to conflict.
List the six levels of conflict.
Compare the traditional and contemporary views of conflict.
How would you define conflict?
Differentiate between a problem and a symptom.
How would you suggest improving decision making in your fire and emergency services organization?
Discuss whether decisions routinely get implemented and evaluated in your fire and emergency services organization?
What aspects of decision making could be improved within your fire and emergency services organization?
How effective is your fire and emergency services organization in making decisions?
Differentiate between “maximizing” and “satisficing” when making decisions.
Discuss the benefits of employee involvement in decision making.
Compare and contrast individual and group decision making.
Differentiate between programmed and non-programmed decisions. Provide an example of each.
Identify, in order, the steps in the decision-making process.
Discuss possible concerns with respect to computerized records and how these concerns could be addressed.
Discuss the security concerns associated with the creation, storage, and use of organizational documents and records.
Discuss the importance of record retention from the standpoint of risk management.
Discuss the importance and benefits of thorough documentation.
Identify several possible benefits of a local area network (LAN).
Identify the three types of feasibility that should be considered in decision making.
Identify the components of an information system.
Identify the various types of information systems.
Explain how a contemporary fire department could use the National Fire Incident Reporting System (NFIRS) as a decision-making tool.
What are the most important information needs within your fire and emergency services organization?
Identify the characteristics of “useful” information in decision making.
Discuss the role of information in effective decision making.
Differentiate between data and information.
What types of decisions and problems will a contemporary fire and emergency services administrator face?
Discuss the role of decision making and problem solving in a contemporary fire and emergency services organization.
How could the effectiveness of hiring supplemental paid staff be evaluated?
What outside resources may prove to be useful in addressing this issue?
What should be the goal of this initiative?
From what sources would you suggest that this information be secured?
What information is important to review when making these decisions?
What could your fire and emergency services organization do to increase communication effectiveness?
In what areas could communication within your fire and emergency services organization be improved?
What are the areas of communication effectiveness within your fire and emergency services organization?
Discuss the techniques that can be utilized to increase the effectiveness of communication within a contemporary fire and emergency services organization.
Identify several barriers to effective communication that might exist within a fire and emergency services organization. How could these barriers be addressed?
What are the characteristics of ineffective communication?
What are the characteristics of effective communication?
Identify the main information that is included in a press release.
Discuss the process of preparing and delivering a successful presentation.
Discuss the importance of logistics in effective communication.
Discuss upward, lateral, and downward communication. Provide an example of each.
Compare and contrast policies and procedures.
Compare and contrast orders and directives.
Can the grapevine serve as an effective communication channel within the contemporary fire and emergency services organization? Explain your answer.
Differentiate between formal and informal communication.
Discuss the relationship between verbal and non-verbal communication.
Identify several situations in which verbal communication is most appropriate.
Identify several types of written communication used within the contemporary fire and emergency services organization.
Identify several situations in which written communication is most appropriate.
Discuss the importance of listening in the communication process.
Discuss the importance of feedback in increasing communication effectiveness.
Differentiate between one-way and two-way communication.
Relate and explain the communication process.
Discuss the relationship between communication and the four management functions.
Discuss the importance of communication within the contemporary fire and emergency services organization.
How would you define communication?
Discuss the importance of communication in the successful consolidation of fire and emergency services organizations.
What could be done to improve communication effectiveness and address the issues presented?
Why would this situation be considered to have involved ineffective communication?
What could have been done differently to avoid this situation?
What factors have contributed to this current situation?
Is your fire and emergency services organization proactive or reactive in responding to change? Explain your answer.
What are the greatest challenges facing your fire and emergency services organization in managing change?
What are the greatest challenges facing contemporary fire and emergency services organizations in the management of change?
How effective is your fire and emergency services organization in responding to change? Explain your answer.
Identify one or more situations where you would use negotiation and agreement to overcome resistance to change within a fire and emergency services organization.
Identify one or more situations where you would use facilitation and support to overcome resistance to change within a fire and emergency services organization.
Identify one or more situations where you would use participation and involvement to overcome resistance to change within a fire and emergency services organization.
Identify one or more situations where you would use education and communication to overcome resistance to change within a fire and emergency services organization.
What are the primary reasons why individuals resist change in your fire and emergency services organization? What strategies would you use to overcome this resistance to change? Explain your choice of strategies.
List five reasons why fire and emergency services organization personnel might resist change.
List, in the proper order, the steps in the change process.
Differentiate between planned and reactive change.
Provide examples of internal and external forces for change in a contemporary fire and emergency services organization.
How would you describe the organizational culture of your fire and emergency services organization?
Define organizational culture.
List, in the proper order, the five stages of group development.
Differentiate between formal and informal groups.
Compare and contrast a group and a team.
Discuss the two elements of the path-goal theory.
Discuss the underlying premise of the contingency theory.
Identify the five types of management that comprise the Managerial Grid.
Identify the two dimensions of the Managerial Grid.
Differentiate between autocratic, democratic, and laissez-faire leadership.
Differentiate between transactional and transformational leadership.
Discuss the focus of behavioral theories.
Discuss the underlying premise of trait theories.
Identify the three primary leadership approaches covered in this chapter.
Define leadership.
Discuss the power sources associated with staff positions.
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