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total quality management
Fire And Emergency Services Administration Management And Leadership Practices 2nd Edition L. Charles Smeby - Solutions
Discuss the power sources associated with line positions.
Discuss the sources through which leaders gain power.
Discuss the sources through which managers gain power.
Identify the five sources of power.
Discuss the differences and similarities between management and leadership.
What are some of the challenges that a battalion chief might face in enacting his or her responsibilities?
What sources of power would be most important in determining the success of a battalion chief? Give a rationale for your answer.
How could a battalion chief motivate and empower the personnel under his or her command?
What would be an example of a battalion going beyond management and utilizing leadership?
Compare and contrast the roles of management and leadership in the successful enactment of the role of battalion chief within a contemporary fire department.
Discuss how a contemporary fire and emergency services organization can use feedback controls.
Discuss how a contemporary fire and emergency services organization can use concurrent controls.
Discuss how a contemporary fire and emergency services organization can use feedforward controls.
Does your organization use appropriate controls to ensure the accomplishment of its mission, goals, and objectives?
Discuss the importance of controlling.
Discuss the role of directing and its relationship to the other management functions.
Differentiate between job enlargement and job enrichment.
Describe a product/service approach to organizing a contemporary fire and emergency services organization.
Describe a geographic/territorial approach to organizing a contemporary fire and emergency services organization.
Describe a functional approach to organizing a contemporary fire and emergency services organization.
Discuss the role of organizing within a contemporary fire and emergency services organization.
Does your fire and emergency services organization currently have a strategic plan? If so, how useful is it? If your organization does not have a strategic plan, how would it benefit from one?
What are the possible benefits of strategic planning to a contemporary fire and emergency services organization?
Discuss the steps in the strategic planning process.
Is it important that a contemporary fire and emergency services organization engage in strategic planning? If so, why is this important?
Does your fire and emergency services organization utilize effective planning processes?
Explain why planning is called the primary management function.
Discuss the relationships between communication and decision making, and the four management functions.
Identify the four management functions and discuss the interrelationships that exist between them.
How would a strategic plan enable the organization to prevent the reoccurrence of a situation like this in the future?
What role should environmental scanning play as the organization moves forward?
Should the organization develop a strategic plan?
Could strategic planning have averted this situation?
What factors do you think have contributed to the present situation?
Identify possible obstacles to effective delegation.
Discuss situations where delegation is appropriate. Provide several fire and emergency services examples.
Discuss why delegation is important in the contemporary fire and emergency services organization.
Explain the delegation process.
Discuss the four basic ways to accomplish work.
Compare centralization and decentralization.
Explain the concepts of span of control and unity of command.
Explain the relationship that should exist between division of labor and labor specialization. Provide a fire and emergency services example.
Discuss the contribution to the evolution of management theory and practice made by contemporary approaches.
Discuss the contribution to the evolution of management theory and practice made by the management science approach.
Discuss the contribution to the evolution of management theory and practice made by the behavioral approach.
Differentiate between Theory X and Theory Y.
Discuss the contribution to the evolution of management theory and practice made by the classical school.
Which of Fayol’s Fourteen Principles are incorporated in the National Incident Management System?
Are Fayol’s Principles of Management relevant to the contemporary fire and emergency services organization?
Discuss the value of studying the evolution of management theory and practice.
How could effective delegation be used to increase your effectiveness and efficiency and better manage your time?
How might you use decentralization to address the issues that have been raised?
Would you categorize your current management approach as centralization or decentralization?
How might you more effectively use division of labor and labor specialization?
What is your professional development plan?
Identify three professional development opportunities for fire and emergency services personnel.
What challenges does your fire and emergency services organization face regarding professional development of present and future officers?
What challenges does your fire and emergency services organization face regarding professional development of members?
Differentiate between training and certification.
Discuss role ambiguity and role conflict.
How does a fire and emergency services administrator effectively balance the“inside” and “outside” roles associated with his or her position?
Which roles do you feel are the most important “outside” roles of the contemporary fire and emergency services administrator?
Which roles do you feel are the most important “inside” roles of the contemporary fire and emergency services administrator?
Explain the relationship that exists between the sent role, the received role, and the enacted role.
Differentiate between line and staff positions.
Which fire and emergency services position do you aspire to? What are the most important managerial roles for this position? Which managerial skill set is most important for this position?
Which fire and emergency services position do you currently hold? What are the most important managerial roles for this position? Which managerial skill set is most important for this position?
What roles do you feel are the most important roles of the contemporary fire and emergency services administrator? Which roles do you feel will be most important in the future?
Compare and contrast the three management levels within an organization.
Identify the three managerial skill sets.
What would you do to show the fire department’s support of personnel who pursue professional development opportunities?
Do you believe that knowing that there will likely be numerous opportunities for promotion over the next few years will motivate departmental personnel to pursue available professional development opportunities?
What organizations would you use to provide these professional development opportunities?
What professional development opportunities would you include in the requested proposal?
What factors may have contributed to the present situation facing the fire department?
Does your fire and emergency services organization have a quality management program? If so, how successful do you feel it is? If not, do you feel that it needs one?
What definition of quality do you think is appropriate for fire and emergency services organizations? Why do you think this is an appropriate definition?
What expectations exist regarding the services provided by fire and emergency services organizations that are unique based on their mission? Do you feel that these expectations are realistic?
What characteristics do fire and emergency services organizations have in common with other contemporary organizations? What organizational characteristics are unique?
What are the most significant challenges that fire and emergency services organizations face in meeting the expectations of their stakeholders? What strategies should these organizations use to address these challenges?
How would you rate your fire and emergency services organization’s effectiveness in communicating with its stakeholders?
Do you feel that the stakeholders of your fire and emergency services organization understand and support your organizational mission?
What are the expectations of each stakeholder group with respect to the contemporary fire and emergency services organization?
Why does each stakeholder group have an interest in your fire and emergency services organization?
Who are the stakeholders of your fire and emergency services organization?
Who are the stakeholders of the contemporary fire and emergency services organization?
Is your organization currently in a growth, stability, or retrenchment mode?
What are the environmental threats that your fire and emergency services organization faces?
What are the environmental opportunities that your fire and emergency services organization faces?
What are the organizational weaknesses of your fire and emergency services organization?
What are the organizational strengths of your fire and emergency services organization?
Discuss the relationship among effectiveness, efficiency, and safety.
Differentiate between effectiveness and efficiency.
Provide examples of a volunteer, combination, and career fire or emergency services organization.
Differentiate between volunteer, combination, and career fire and emergency services organizations.
Identify the three elements of Abell’s Framework for Defining a Business.
What are the significant task environmental elements that your fire and emergency services organization faces at the present time and is likely to face in the future?
Does your fire and emergency services organization have a mission statement that drives its outputs, processes, and inputs?
What alternatives are available to enhance the county’s fire and emergency medical services?
Which areas of stakeholder expectations for fire and emergency medical services would you suggest are most important?
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