Professional Management Of Housekeeping Operations 5th Edition Thomas J. A. Jones - Solutions

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How would you establish a par level for the napery in a new dining room? What criteria would you use to set the same par level for an existing operation?
What are the advantages to all-white bath linens that have no logo? Can you see any disadvantages to this type of product?
Explain the criteria that you would use to evaluate the performance of bedding materials for a hotel.
Draw up a list of specifications for a guestroom attendant’s uniform.
Generate criteria for bath linens for different classes of hotels.
Generate standards of selection for employee uniforms.
Develop purchase criteria for table linens, including proper size, fabric content, and method of construction.
Generate purchase specifications for bedding, including sheets, pillows, mattress pads, blankets, and bedspreads, for a certain class of hotel.
What constitutes a “green” chemical?
Explain the benefits of using convertible mobile shelving.
Define these terms:disinfectant sanitizer detergent sour antichlor amenity
List the applications for a single-disc floor machine.
In which areas of the hotel should a housekeeper use a disinfectant cleaner? In which areas would a sanitizer be appropriate?
Explain the advantages and disadvantages of relying primarily on an all-purpose chemical cleaner.
What amenities would you feature in a budget hotel property? In a midsized property? In a luxury property?
Describe recent innovations in guest bath amenities.
Describe common guest supplies.
Describe recent innovations in cleaning supplies and equipment.
Identify common cleaning supplies and equipment used in the housekeeping department.
Describe the intended purposes of chemicals used in the housekeeping department and define common chemical terms presented.
Describe recent trends in chemical use and their impact on guests, staff, and, specifically, the housekeeping department.
Categorize chemicals used in the housekeeping department and state their intended uses.
The rooms division manager wants to install an “accent wall” in each guestroom. This wall would have a wall covering that is unlike the other painted walls in the room. What wall coverings would you suggest for this accent wall?
How would you ensure the cooperation of other departments in the hotel to report spots and spills on carpet and floors to the housekeeping department?
Assume that the decision has been made to carpet the hotel’s main ballroom. What suggestions would you make as to the type of carpet to use in the ballroom?
Describe the steps in the FPMR model.
Given the following areas in a hotel—ballroom, lobby, dining room, kitchen, laundry, executive office—make recommendations for appropriate floor coverings for each area.
Explain the relative advantages and disadvantages of the different approaches to restorative carpet care.
When contemplating the installation of a new floor, what concerns should an executive housekeeper take into consideration?
Describe the care and treatment of walls, windows, and floors, including the latest developments.
Identify materials used in wall coverings and window treatments and describe the relative advantages and disadvantages of each type.
Describe standard window-washing procedures.
Describe and evaluate different carpet-cleaning techniques.
Identify elements of carpet construction.
Describe standard procedures and the latest developments in floor cleaning.
Identify the various types of floor coverings and describe the relative advantages and disadvantages of each type.
Visit a store that sells innerspring mattresses, a store that sells waterbeds, and a store that sells foam mattresses like the Tempur-Pedic mattresses. Lie down on each one, decide which one is more comfortable, and compare your decision with those of other students.Discuss the advantages and
Explain the concept of using temporary storage when opening a hotel.
Define these terms:Inventory control In-room refreshment center Material classification Dual-purpose sleep equipment In-room safe
A disabled person wants a room on the top (suite)floor. According to ADA, must you accommodate that guest? The first alarm sounds (elevators become inoperative). How would you evacuate this disabled person from the top floor? (Hint: Visit http://www.evacchair.com on the Web.)
Preopening budgets usually include items such as funds for opening ceremonies and parties, advertising, and public relations. List several other important items that should be funded in a preopening budget. Why should the preopening budget be amortized, and over what period of time?
Explain the difference between capital expenditure budgets and operational budgets. In an ongoing operation, how many times in a fiscal year is each prepared?Which is usually prepared first? Why?
Some items of material are capitalized; others are expensed. What is the difference between these two terms?
Describe ADA requirements for public accommodations.
Describe developments in guestroom safes, in-room refreshment centers, and audiovisual equipment.
Describe the recent developments in lighting for the guestroom.
List and describe criteria for the selection of furniture.
List and describe criteria for the selection of mattresses and beds.
Describe the handling of materials in the opening of a property.
Describe classification of materials in the hotel.
Describe the management function of inventory controls.
Describe the use of the preopening budget.
Differentiate between capital expenditure budgets and operating budgets.
Describe the role of the executive housekeeper as a materials administrator.
Assuming your answer to question 5 is yes, how would you go about justifying the system to union officials?
Are standing rotational and tight scheduling systems feasible in a union environment?
A new employee has been hired to fill a vacancy in a housekeeping team. How would you explain the system to the new employee?
Assume an ongoing operation that is currently cycling through workweek
Assume that a standing rotational system and a tight scheduling system have been designed for an ongoing operation. What must be done before they can be initiated? Why?
How does a tight scheduling system take advantage of the directional activity of delegation?
Assume that a state law will not allow a worker to work more than five consecutive days without paying the person overtime. Design a standing rotational system (similar to the one described in Figure 3.1) that will meet the criteria of working five days in a row but will not require paying the
Develop a reasoned argument to persuade a union to adopt a team-based standing rotational schedule system.
Construct a tight schedule, given the necessary information.
Construct a standing rotational schedule for a housekeeping department, given the necessary information.
Describe the use of team scheduling and its positive aspects.
Describe the use of conventional individual worker scheduling, and list its negative aspects.
Using the job and position descriptions found in this chapter as a guide, prepare a position description for a laundry manager, a recreation supervisor, and a management trainee who is trained within the housekeeping department for six weeks.
The preparation of a set of job descriptions is a part of which sequential function of management?
What is a management prerogative? Give several examples in addition to those listed in the text.
Would it be inappropriate to indicate a wage or pay scale on a position description? On a job description?Justify your answer.
What is the difference between a job description and a position description? Outline the elements of each.
Give four reasons why the executive housekeeper should make daily tours of a new facility before opening. Should these tours be made alone? If not, who should accompany the executive housekeeper?
The House Breakout Plan is developed from a line drawing of a floor plan of the guestroom portion of a hotel. Why should the executive housekeeper personally prepare this drawing?
Discuss reasons why the executive housekeeper should develop a Division of Work Document. What is its relation to an Area Responsibility Plan?
In your own words, define zero-based staffing.
Assume you are a newly assigned executive housekeeper for a soon-to-open hotel. Develop a priority list of action items to be completed before opening. How would you modify this list if the operation were already in progress?
Define the key terms and concepts at the end of the chapter.
List possible variables to consider when establishing workload criteria for a guestroom attendant.
List and describe the preopening priorities of a newly hired executive housekeeper at a new hotel.
Describe the intended use of the following documents: Division of Work Document, Area Responsibility Plan, House Breakout Plan, Department Staffing Guide, and the Table of Personnel Requirements.
Describe, from the executive housekeeper’s perspective, the planning that is required to open a new hotel.
Discuss the difference between managers and leaders.
Alex Mackenzie provides us with a matrix that relates many management principles, terms, functions, and activities. Recall as many as you can from memory. Identify them as elements, continuous functions, sequential functions, or activities of these functions. In your opinion, which ones are the
What are the three elements of delegation? Discuss the importance of each element. What are some of the reasons why managers do not delegate?
Explain Theory X and Theory Y. Why are these theories significant in the development of worker morale and job enrichment?
Discuss the contributions of the following people to the science of management:Henri Fayol Frederick W. Taylor Douglas McGregor Frederick Herzberg Rensis Likert R. R. Blake
How has the function of executive housekeepers changed over the years?
Define the key terms and concepts at the end of the chapter
Differentiate between a manager and a leader.
Explain why there has been a shift away from cleaning for appearance to cleaning for health.
Describe the link between rewards and motivation.
Explain why delegation is the key to managerial success.
List and describe five normative characteristics associated with housekeeping employees.
Given the basic activities associated with the sequential functions, define them and correctly associate each with its sequential function.
From memory, list the continuous and sequential functions of management.
From memory, list the three elements managers work with, according to Mackenzie.
Identify the management theorists mentioned in the chapter and describe each theorist’s major contribution to the field.
From memory, describe how the role of housekeepers has changed over the years.
Some managers aspire to the position of executive housekeeper as an end; others see the position as a stepping stone to higher administrative responsibility. Which condition is more likely to cause a leadership style that is conducive to subordinate growth? Why?
Recognizing that personal plans are written as guides to achievement, why should they be negotiated with your supervisor? As your performance year unfolds and you see that you will not be achieving your specific objectives as set forth in your personal plan, what would your actions be?

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Professional Management Of Housekeeping Operations 5th Edition Thomas J. A. Jones - Solutions

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