Fire And Emergency Services Administration Management And Leadership Practices 2nd Edition L. Charles Smeby - Solutions

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If you were Galloway, how would you respond?
Define the key terms and concepts at the end of the chapter.
Differentiate between a manager and a leader.
Explain why there has been a shift away from cleaning for appearance to cleaning for health.
Describe the link between rewards and motivation.
Explain why delegation is the key to managerial success.
List and describe five normative characteristics associated with housekeeping employees.
Given the basic activities associated with the sequential functions, define them and correctly associate each with its sequential function.
From memory, list the continuous and sequential functions of management.
From memory, list the three elements managers work with, according to Mackenzie.
Identify the management theorists mentioned in the chapter and describe each theorist’s major contribution to the field.
From memory, describe how the role of housekeepers has changed over the years.
Discuss available professional development strategies that fire and emergency services administrators can employ to enhance their professional success.
Discuss strategies to prepare your organization to succeed in the future.
Describe how to take a proactive role in local, state, and national organizations.(FESHE/FESA)
Identify local, state, and national organizations that will be beneficial to your department. (FESHE/FESA)
Describe the relationship between community risk analysis and strategic and operational planning. (FESHE/FESA)
Describe the role of the fire/emergency medical services department as a part of the community government and comprehensive plan. (FESHE/FESA)
Describe how an organization can respond to current or emerging events or trends.(FESHE/FESA)
Explain how a fire and emergency services administrator creates a vision of the future for his or her organization. (FESHE/FESA)
Assess the importance of integrating fire and emergency services into a community’s comprehensive plan. (FESHE/FESA)
Assess the importance of positively influencing community leaders by demonstrating effective leadership. (FESHE/FESA)
Explain the importance of a good working relationship with public officials and the community as a whole. (FESHE/FESA)
Identify effective skills for developing a cooperative relationship with fire and emergency services personnel as well as public officials and the general public.(FESHE/FESA)
Explain the importance of public access to government operations. (FESHE/FESA)
Assess ways to develop a good working relationship with public officials and the community. (FESHE/FESA)
Recognize the formal and informal dynamics of public organizations and describe strategies to ensure success. (FESHE/FESA)
Develop a clear understanding of the national assessment models and their respective approaches to certification. (FESHE/FESA)
Assess your organization’s capabilities and needs based on risk analysis probabilities. (FESHE/FESA)
Identify and discuss a practical agency evaluation process. (FESHE/FESA)
Analyze the value of a community-related approach to risk reduction.(FESHE/FESA)
Identify the major steps of a community risk assessment. (FESHE/FESA)
Discuss the role of marketing within the successful fire and emergency services organization.
Discuss the use of environmental scanning and strategic planning in fire and emergency services organizations.
Discuss several stakeholder expectations that could exist with respect to a contemporary fire and emergency services organization.
Discuss several challenges that fire and emergency services administrators are likely to face in the future.
Analyze economic incentives that encourage and discourage fire prevention.(FESHE/FESA)
Describe the role of fire and emergency services in the economic development and neighborhood preservation programs of the community. (FESHE/FESA)
Identify direct and indirect costs associated with fire. (FESHE/FESA)
Discuss the management of risk within a contemporary fire and emergency services organization.
Discuss the challenges of managing physical resources in a contemporary fire and emergency services organization
Discuss the challenges of managing human resources in a contemporary fire and emergency services organization.
Discuss the challenges of managing financial resources in a contemporary fire and emergency services organization.
Discuss the components of properly positioning a fire and emergency services organization for present and future success.
Discuss the challenges that fire and emergency services administrators face in maintaining their ability to successfully manage and lead their organizations.
Identify the importance of ethics as they apply to supervisors. (FESHE/IFESA)
Discuss the importance of integrity, stewardship, and ethical behavior in enacting the roles and responsibilities of a fire and emergency services administrator.
Discuss strategies for reducing line-of-duty deaths of fire and emergency services personnel.
Identify and evaluate the major causes involved in line of duty firefighter deaths related to health, wellness, fitness, and vehicle operations. (FESHE/IFESA)
Identify the role of a company officer in an incident command system (ICS).(FESHE/IFESA)
Identify and assess safety needs for both emergency and non-emergency situations.(FESHE/IFESA)
Discuss approaches to enhancing the safety of fire and emergency services personnel on the incident scene.
Relate and explain the command staff positions within an incident command system.
Relate and explain the functional positions within an incident command system.
Relate and explain the eight components of an incident command system.
Discuss the role of preplanning in successful incident management.
Discuss the priorities in incident management.
Compare and contrast the roles of an incident safety officer (ISO) and a health and safety officer (HSO).
Identify several NFPA standards that address the issue of firefighter health and safety.
Identify the 16 Firefighter Life Safety Initiatives.
Identify the major causes of firefighter line-of-duty deaths and strategies for preventing these tragedies.
Discuss the importance of fire and emergency services health and safety.
Discuss the role of financial and physical resources in contributing to the effectiveness, efficiency, and safety of the contemporary fire and emergency services organization.
Identify the categories of fire and emergency services physical resources and the challenges associated with managing each resource category.
Consider alternative revenue sources available to contemporary fire and emergency services organizations.
Examine the various types of budgets, the components of a budget, and the budgeting process.
Describe the integrated management of financial, human, facilities, equipment, and information resources. (FESHE/FESA)
Assess the interrelationship among budgeting, operational plans, and strategic plans. (FESHE/FESA)
Outline the priorities of a budget planning document while anticipating the diverse needs of a community. (FESHE/FESA)
Evaluate methods of managing available resources. (FESHE/IFESA)
Discuss the importance of integrity, fiscal responsibility, and stewardship when managing the organization’s financial and physical resources.
Examine the role of financial management within the contemporary fire and emergency services organization.
Recognize appropriate appraising and disciplinary actions and the impact on employee behavior. (FESHE/IFESA)
Discuss the labor-management relations process.
Examine strategies for maintaining human resources.
Examine strategies for maximizing human resource effectiveness.
Examine strategies for human resource acquisition and placement.
Discuss the strategic approach to human resource management.
Examine the relationships among recruitment, motivation, empowerment, and retention.
Discuss the recruitment and retention challenges that contemporary fire and emergency services organizations face and strategies that can be employed in addressing these challenges.
Discuss how to successfully manage complaints received by a contemporary fire and emergency services organization.
Discuss the steps or phases of conflict management.
Identify six types of conflict.
Describe the purpose, function, and current and future security concerns of working document publication, storage, and integrity. (FESHE/FESA)
Demonstrate innovative ways to address traditional problems within the organization. (FESHE/FESA)
Report on the importance of communications technology, fire service networks, and the Internet when conducting problem-solving analysis and managing trends.(FESHE/FESA)
Explain the benefits of employee involvement in departmental decisions.(FESHE/FESA)
Describe the benefits of documentation. (FESHE/IFESA)
Compare and contrast individual and group decision making.
Examine the steps in the decision-making process.
Discuss the use of information systems in managing information within a contemporary fire and emergency services organization.
Discuss the role of information in decision making and the characteristics of“useful” information.
Differentiate between data and information.
Discuss the importance of effective decision making and problem solving within a contemporary fire and emergency services organization.
Discuss techniques for enhancing communication effectiveness.
Discuss barriers to effective communication.
Compare and contrast policies and procedures.
Compare and contrast orders and directives.
Discuss the forms of communication and the types of communication utilized within contemporary fire and emergency services organizations.
Explain the communication process.

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Fire And Emergency Services Administration Management And Leadership Practices 2nd Edition L. Charles Smeby - Solutions

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