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business
total quality management
Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions
Explain the different types of economic values.
Prepare a comparative analysis on the applicability of different values.
Describe the CREATES technique.
Describe the six thinking hats with an example.
What do you mean by CREATES?
Mention the six thinking hats.
Discuss the benefits of VAVE.
Explain the S curve.
Name the various stages of the creativity process.
Explain the working of poka-yoke as suggested by Dr Shingo.
Give examples of five poka-yoke devices.
Explain QCC operation cycle.
What is poka-yoke?
What is the procedure for introducing the suggestion system and what are the benefits?
Give tips for a successful suggestion system.
Describe the characteristics of quality circles.
Discuss the steps for establishing the quality circle.
Prepare a brief note on quality of working life (QWL).
Define quality circle.
What do you mean by poka-yoke?
Discuss the seven steps used in building the house of quality.
Define the term quality function deployment.
Discuss company-wide quality control (CWQC).
What is company-wide quality control (CWQC)?
Differentiate between process-oriented management and result-oriented management.
Compare Kaizen with innovation.
Distinguish between Kaizen and innovation.
Explain the procedure for evaluating the QWL in a company.
Discuss the benefits of a 5-S programme.
Explain the 5-S audit.
What does 5 S stand for?
What are the benefits of the 5-S programme?
How do you think the empowerment of your subordinates can enhance the performance of QCC in your company?
What does the term 5-S stand for?
What are the various benefits of Kaizen?
Design a suggestion system for your organization and explain the steps involved in the process.
What do you mean by gemba Kaizen?
How can you install QCCs in your organization? What are the important considerations?
Explain the benefits of Kaizen with an example.
Discuss gemba Kaizen.
Name the three types of wastes at the gemba.
What are muda, muri and mura? Explain the various types of muda.
Choose an organization of your choice and conduct a 5-S audit. Prepare a report giving feedback on how to improve housekeeping practice.
A major national bank uses a five-day Kaizen approach to attack process speed and efficiency problems. A cross-functional team is selected for the event and participants are pulled off their jobs for several days at a time. The project is well-defined in the beginning because there is no time to
Explain the relations diagram.
Describe the affinity diagram.
Describe a radar chart.
Prepare a note on different types of control charts.
Define scatter diagram.
Discuss the typical applications of the “new seven tools” in quality improvement.
Explain histogram.
What are the areas of application of the stratification technique?
Write one application of each:(a) Affinity diagram.(b) Relations diagram.(c) Systematic or tree diagram.(d) Matrix diagram.(f) Matrix data analysis.(g) Arrow diagram.(h) Process decision program chart (PDPC).
Prepare a note on check sheet.
What is a histogram? What are the various types of histograms?
Name the new seven QC tools.
Explain the cause-and-effect diagram.
In small teams, develop cause-and-effect diagrams for the following problems:(a) Road accident.(b) Late arrival at work.(c) Poor exam grades.
How do you interpret control charts? Explain the possible causes of different out-of-control indicators.
Provide an application each for(a) Pareto chart.(b) Cause-and-effect diagram.(c) Check sheet.(d) Histogram.(e) Scatter diagram.(f) Control charts.
Discuss the Pareto chart.
Research several companies to identify the type of problem-solving approach that they use in their improvement efforts. Compare and contrast their approaches.
List the various tools that can be utilized for problem solving and situation analysis in the realm of TQM. Which of these tools are quantitative?
Name the seven QC tools.
Define Six Sigma quality with respect to defect expectations.
What is the significance of employee suggestion system?
Explain the concept of the house of quality.
Define the term house of quality.
Describe QFD.
What are the tools and techniques used for continuous improvement?
Which are the ways to identify opportunities for Kaizen?
Describe the lean business philosophy.
Build a house of quality for a university’s academic department and comment on the results.
Prepare a brief note on lean management principles.
What is the 5S in TQM? How does it help in improving the quality of products or services?
Organize a quality circle by involving 6–8 people in the class. The objective of this quality circle would be to help each other in sorting out individual problems faced on the campus. Decide about the meeting frequency and time for this quality circle. After one month of starting this exercise,
Explain Kaizen with an example.
What is Kaizen? What are the five gemba principles in gemba management?
Discuss the systematic or tree diagram.
Explain PDPC.
Discuss the arrow diagram.
Write a note on the matrix data analysis diagram.
Explain the matrix diagram.
National Thermal Power Corporation (NTPC) is India’s largest power company. The company was set up in 1975 to accelerate power development in India. NTPC is a diversified power major with presence in the entire value chain of the power generation business. Apart from power generation, which is
Which of the following techniques can be used in regression analysis to reduce higherorder terms in the model?a. Large samplesb. Dummy variablesc. Transformationsd. Blocking
Name the seven QC tools.
One characteristic of attributes data is that it is always:a. Continuousb. Discretec. Expensive to collectd. Read from a scale of measurementj
In order for a problem to be solved correctly, which of the following must occur first?a. The problem must be definedb. Relevant data must be gatheredc. The measurement system must be validatedd. The process must be mapped
Which of the following best describes internal failure costs?a. The economic costs associated with a catastrophic failure of an internal subsystemb. The unavoidable quality system costs associated with the production of any product or servicec. The opposite of external failure costsd. The costs
Which of the following tools has the highest resolution?a. A feeler gageb. A gage blockc. A caliperd. A micrometer
What is the standard deviation of a process that operates to an exponential distribution with a mean of 25 units?a. 0.4b. 5.0c. 12.5d. 25.0
The term used to describe the risk of a type I error in a test of hypothesis is:a. Powerb. Confidence levelc. Level of significanced. Beta risk
The primary reason that most companies implement Six Sigma is to:a. Reduce defectsb. Improve processesc. Improve profitd. Increase customer satisfaction
According to Deming, which of the following is not a key element of quality leadership?a. Establishment of an organizational goal to meet or exceed customer needsb. The use of displays and awards to promote employee motivationc. Continual education and training that elevate the level of technical
The most important aspect of functional requirements is that they:a. Describe a single, measurable performanceb. Describe how a product or service should operatec. Be traceable to the voice of the customerd. Provide upper and lower performance limits
Which of the following types of variation is least likely to occur in sequential repetitions of a process over a short period of time?a. Cyclicalb. Positionalc. Temporald. Seasonal
The primary factor in the successful implementation of Six Sigma is to have:a. The necessary resourcesb. The support/leadership of top managementc. Explicit customer requirementsd. A comprehensive training programme
All of the following experimental designs could be used to investigate interactions except:a. Half-fractionb. Half-fraction with replicationc. Full-factorial with replicationd. Saturated screening with replication
A randomized, paired-comparison design was used to test the wear rate of two products.The data from this test are as follows:• Average difference = 20.8 mm• Sum of differences = 208• Sum of squared differences = 3,910• Number of paired observations = 20
What is the calculated value for the test statistic?a. 0.46b. 1.01c. 2.17d. 9.70
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