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total quality management
Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions
Discuss the role of Green Belts in a Six Sigma programme.
Correction, overproduction, inventory and motion are all examples of:a. Wasteb. 5 S target areasc. Noised. Value-added activities
Which of the following most influences consumer perception of quality?a. Industry standardsb. Company’s financial performancec. Audit resultsd. Service and repair policies
Which of the following is the best technique for improving the precision of a designed experiment when the experimental material is not homogeneous?a. Blockingb. Confoundingc. Randomizationd. Fractionalizing
Compared to a two-level factorial experiment, which of the following is an advantage of an experiment in three levels?a. Interaction effects can be estimatedb. Curvature can be characterizedc. The design can be augmentedd. Efficiency is maximized in the experimental effort
Discuss the role of Master Black Belts in a Six Sigma programme.
A Green Belt is going to monitor the number of defects on different size samples. Which of the following control charts would be most appropriate?a. Ub. Npc. Cd. P
Name the two main approaches to implementing Six Sigma.
Discuss Six Sigma champions, sponsors, Master Black Belt, Black Belts and Green Belts?
Define DPU.
Define opportunities with reference to Six Sigma.
Process data being used in the initial set-up of a process are assumed to have a normal distribution. If the nominal (target) is set at the centre of the distribution, and the specification limits are set at ± 3 from the center, the Cpk is equal toa. 0.25b. 1.00c. 1.33d. 1.67
An airline wants to compare two processes, landing and take-off against the baggage handling.If average number of bags per customer is 1.5 and the airline recorded 3 lost bags for 9,000 passengers in one month, calculate the DPMO and the related sigma quality level.
What are the two main approaches to explain the working of Six Sigma?
Explain Six Sigma as a business strategy.
All of the following are effective when a team leader is giving feedback to the team except:a. Describing the behaviour in contextb. Describing the reasons for giving feedbackc. Giving feedback when it is convenientd. Providing actionable guidance
In measurement system analysis, which of the following pairs of data measures is used to determine total variance?a. Process variance and reproducibilityb. Noise system and repeatabilityc. Measurement variance and process varianced. System variance and bias
What is cost of poor quality (COPQ)? Explain the concept of defects per million opportunities(DPMO) by taking a suitable example.
How do you measure Six Sigma quality levels?
What is a shifted process?
For consumer products, an increase in the percentage of returned goods most likely equates to an increase in:a. Product not meeting specificationsb. End-user dissatisfactionc. Internal reject ratesd. Non-conforming material costs
What are the Six Sigma training hierarchies?
Explain shift and its role with reference to Six Sigma.
What is a centered process?
Explain the DMAIC process using a suitable example.
Identify the number of opportunities of defects a computer can have. Find the DPMO and the related sigma quality level for the computers in the laboratory of your institute.
What are the key concepts of Six Sigma?
Which of the following is the most important in evaluating and understanding design intent?a. Identifying the functional requirementb. Brainstorming failure modesc. Conducting computer simulationsd. Developing FMEA
What would Three Sigma quality mean if applied to processes? Give examples.
What do you understand by Six Sigma? How is it different from Three Sigma?
Visit a company that has implemented a Six Sigma programme. What changes have they made in the organization in order to develop their Six Sigma approach?
For a normal distribution, two standard deviations on each side of the mean would include what percentage of the total population?a. 47 per centb. 68 per centc. 95 per centd. 99 per cent
Wipro Limited was founded in 1945 and commenced operations in 1946 as a vegetable oil company. In the early 1980s, Wipro diversified into the Information Technology sector when India witnessed waves of liberalization sweeping across various sectors of the economy.It has been a fascinating
Define Six Sigma.
What is an OC curve? How can we make an acceptance sampling plan stricter?
What are probability distributions?
What is an ideal OC curve? Explain the producer’s and consumer’s risk.
What is measurement system analysis (MSA)?
How many types of OC curves are there? Briefly explain the situations in which these different types of OC curves are used.
Name the five parameters of MSA.
Explain quality assurance with an example.
What is the difference between precision and accuracy?
Define process capability.
What are the two types of quality control measurements?
How many types of sampling plans are there? Briefly explain by giving examples.
Define SPC.
What is acceptance sampling? What are the reasons for acceptance sampling?
What are the two types of variation?
Visit the production units near you and look out for the types of SPC practices there. Ask the concerned managers about the most common type of assignable causes detected by them resulting in the process showing variation.
Name the two main approaches to quality control.
Visit any industrial unit near you. Find out from the concerned managers about the kind of acceptance sampling plans they use for incoming material and outgoing inspection.
What is statistical process control? What are random causes and assignable causes of variation? What are the two ways of monitoring the variation?
Why is Walter Shewart often referred to as the “grandfather of quality control”?
What is poka-yoke?
Discuss the concepts introduced by Masaaki Imai for quality improvement.
Who is the founder of the Kaizen Institute?
Explain the meaning of TQM.
Sundaram-Clayton Ltd is a member of the TVS group, one of the largest automotive components manufacturing groups in India, with total sales revenue of more than USD 2.5 billion. The group has been able to achieve success through its commitment to the cherished values of promoting trust, value and
What are the four main stages in the development of TQM?
Outline the emergence of the TQM movement.
Examine the annual reports of a company of your choice over a period of five years. Summarize how quality is discussed or implied in the company’s statements and philosophy.Trace the journey of TQM in the company.
Describe the evolution of TQM.
List the five pillars of TQM.
Illustrate the principles of TQM with examples.
Examine your experiences at a post office or other government agencies and describe your perception of the quality of the service. Suggest some TQM approaches that might help the agency to improve.
Discuss the five pillars of TQM
Discuss the five pillars of TQM
Discuss the five pillars of TQM
Mention the eight key elements of TQM.
Mention the eight key elements of TQM.
Mention the eight key elements of TQM.
Explain the benefits derived from TQM with examples.
What are the seven phases in the development of TQM?
What are the prerequisites of TQM? Discuss the barriers in implementing the TQM programme.
Explain the key elements of TQM.
Mention the key principles of TQM.
Describe the core concepts of TQM.
Differentiate between a TQM organization and a traditional organization.
Explain the TQMEX model.
Define TQM.
Compare the traditional organization with a TQM organization.
Differentiate between conventional quality and total quality.
Discuss the prerequisites of TQM.
What are the steps for implementing a TQM programme?
Describe the barriers in implementing a TQM programme.
Explain the benefits of TQM with an example.
Explain five traits of a successful leader.
Visit the Web sites of any five companies mentioning quality explicitly in their mission,vision and values.
Define leadership and describe the functions of leadership.
Define leadership.
Discuss CSR issues for various stakeholders.
What is a vision statement?
Discuss the forces for change.
What are the various forces resisting change in the organization and the approaches used to deal with this?
Explain the reasons for resistance to change.
Describe the six approaches to deal with resistance to change.
Explain the process of successful change deployment.
Dr Surinder Kapur, the chairman of Sona Koyo Steering Systems Limited, the passenger car and utility vehicle steering systems and columns manufacturer, looked worried as he pored over the production data.It was only in November 2003 that Sona Koyo had won the prestigious Deming Prize, awarded by
Name the best known TQM awards.
Explain the Deming Prize.
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