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business
total quality management
Total Quality Management 3rd Edition Poornima M. Charantimath - Solutions
In small groups, visit any organization that has won any of the awards mentioned in the chapter.Analyse the difference the award has made to the organization. Prepare a report and present it in the class.
What are TQM awards?
Which are the three award categories of the Deming Prize?
What is the CII-EXIM Bank award for Business Excellence? Briefly explain the various clauses of the EFQM model.
Visit the National Quality Programme Web site (www.baldrige.org) and prepare a report using the information available on the Web site.
Name the best known TQM awards.
What is MBNQA?
What is the Ramakrishna Bajaj National Quality award (RBNQA)? Briefly explain the various clauses of the Malcolm Baldrige Criteria for Business Excellence.
Trace the journey of Sundaram-Clayton Limited, Brakes division in its journey towards the Deming Prize.
Discuss the three categories of the Deming Prize in small groups.
Name the core values of MBNQA.
Using a schematic diagram briefly explain the International Quality Maturity Model.
Visit the Web site of the Software Engineering Institute, Carnegie Mellon University, Download the People’s Capability Maturity Model (PCMM). Analyse PCMM with CMMI for differences and similarities.
Discuss the set of core values on which the MBNQA criteria are built in small groups.
Which are the seven Baldrige Criteria for Business Excellence?
Briefly explain the six capability levels in CMMI.
What are the three versions of criteria available in MBNQA?
Name the three versions of the Baldrige award.
Give an overview of the Capability Maturity Model using a schematic diagram.
Discuss the EFQM Model for Excellence in small groups.
Explain the CII-EXIM Bank Award for Excellence.
Discuss IIQM.
What is EQA?
Explain the CMMI model.
Name the criteria of the EFQM Excellence Model.
Which award in India is based on the EFQM Model?
Name the two awards in India adopted from MBNQA.
Which industry sector uses the CMMI model?
What is IQMM?
Which are the two main approaches to quality control?
Traditional quality control methods identify variation as the enemy of ensuring quality.However, the control of variation by itself can never achieve the remarkably low nonconformance rates of world-class quality leaders. The best methods for controlling variation, mistakes and complexity are each
The standard error of measurement of the mean of measurement of a certain electrical characteristic of a product is determined to be 8 units. A sample consisting of 42 units of the product is taken under consideration. From this information, what is your estimate of the true standard deviation of
Discuss variability.
A sampling plan may be specified in this way:Interpret the results. N=200, n = 20, c= 1.
Name two types of variations.
A sampling plan may be specified in this way:Interpret the results. N=500, n₁ = 20, c₁=1, n₂ = 60, c₂=4.
Describe SPC.
For a sampling plan, N = 1,200, n = 64 and c = 1, determine the probability of acceptance of the following lots:(a) 0.5 per cent defective(b) 0.8 per cent defective(c) 1 per cent defective(d) 2 per cent defective(e) 4 per cent defective(f) 10 per cent defective Also, draw an OC curve.
Describe probability.
Draw an OC curve of a double sampling plan given that N = 1,000, n1 = 50, c1 = 1, n2 = 25, c2 = 2.
What are the different types of probability distributions?
A manufacturer receives large batches of components daily and decides to institute an acceptance sampling scheme. Three possible plans are considered, each of which requires a sample of 30 components to be tested:Plan A: Accept the batch if non-conforming components are not found, otherwise
Name the five parameters used to investigate measurement system analysis.
Discuss process capability studies.
Name two widely used process capability indices.
Explain the practical impact of quality process capability.
What is sampling?
What are the two ways in which inspection is carried out?
Name the two broad classification of sampling methods.
Discuss acceptance sampling.
Explain operating characteristic curves.
Name the three types of acceptance sampling plans.
Name the quality indices for acceptance sampling.
Define quality assurance.
What is a quality policy?
Explain the meaning of a quality manual.
Explain quality culture building in an organization.
Discuss the six values of quality culture.
Explain balanced scorecard.
Explain how to build quality culture in an organization?
Name the four perspectives of a balanced scorecard.
What do you understand by the term “Hoshin Kanri”?
Describe Hoshin Kanri.
Explain balanced scorecard.
Define quality policy.
Explain the five phases of SQM.
What do you understand by values?
What are the typical characteristics of “hoshin kanri”?
Explain the six values of quality culture.
Discuss strategic quality management (SQM).
What is a mission statement?
Describe the benefits of CSR.
Explain the five stages of quality culture.
Using a schematic diagram, explain the five phases of SQM.
What is corporate citizenship?
Define SQM.
Discuss the benefits of CSR.
Define corporate citizenship.
Explain the main components of CSR.
What are the myths about CSR?
Name the four layers of CSR.
Define CSR and trace its evolution in India.
Explain the historical perspective of CSR.
What do you mean by CSR?
Discuss the six natural levels of leadership.
Describe six natural levels of leadership.
Name the leadership functions.
Name the eight principles of visionary leadership.
Discuss visionary leadership with an example.
Conduct an empirical survey of companies in your city to find out the number of companies having a strategic focus on quality management.
Amway is one of the world’s largest direct sales organizations with over 3 million Independent Business Owners (IBOs) in over 80 markets and territories worldwide. It is a family-owned business with a strong emphasis on family values. Its IBOs are often couples. Many of them are raising
Compare the quality gurus—Deming, Juran, Crosby, Feigenbaum, Ishikawa and Taguchi and present a summary of their approaches.Visit www.juran.com and study the Juran Management System (JMS) and prepare a report on JMS.
Define Taguchi’s quality loss function.
Discuss the contribution of Kaoru Ishikawa to quality management.
Explain Juran’s ten steps to quality improvement.
What are the other names for fishbone diagram?
What are Crosby’s four absolutes of quality management?
Taguchi believes that quality is a societal rather than an organizational issue. Discuss whether this is a reasonable belief.
What are the four absolutes of quality management?
Summarize the key contributions of Feigenbaum to modern quality thinking.
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