Questions and Answers of Quality Management

How might a digitally enabled service provider adopt the core ideas of the Toyota system to ensure quality of service?
Consider how you might pursue ‘mistake-proofing’ in a digital or digitally enabled organisation?
Taguchi believes that quality is a societal, rather than an organisational issue. Consider how the ‘quadratic loss function’ might enable a richer consideration of the arguments for
Consider the benefits and limitations of technical standards such as ISO and EFQM in a rapidly evolving digital business environment.
Contrast the reductionist and systemic perspectives on organisations. What can they learn from each other? How can they be synthesised?
When do you use ‘soft’ approaches to problem solving in your day-to-day life? Why do you use them?
How can the practise of cybernetics transform the pursuit of total quality management?
Consider what opportunities arise for an organisation in embracing BPR and Six-Sigma as the basis of pursuing quality.
How can applied digital technology support and enable organisational learning?
Compare the skills-based approach to quality with that taken by your own organisation.
Consider the TIC information from the perspective of Quality 4.0 Which issues would be highlighted and which played down or ignored?
Use the information provided to develop soft systems and viable systems interpretations of the situation at TIC. How does your diagnosis differ?
Consider the TIC production process through the ‘Toyota production system’ approach and develop an information solution to support it.
Which is important, producing quality goods and services or gaining external accreditation?

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