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business
quality management
Total Quality Management 1st Edition Ramasamy Subburaj - Solutions
The other names of activity network diagram are(a) Arrow diagram (b) CPM(c) PERT (d) All the above
Achievement of 6 s means(a) Less process variations (b) More profit(c) Improved customer satisfaction (d) All the above
6 s process improvement models include(a) DMAIC (b) DMADV(c) DFSS (d) All the above
DMAIC includes(a) Define (b) Control(c) Improve (d) All the above
6 sigma was initiated at(a) Allied Signal (b) Motorola(c) General Electric (d) None of the above
6 sigma does not call for(a) Top management commitment (b) Employee involvement(c) Quality department (d) None of the above
The control charts for percent defectives is called(a) c chart (b) X bar and R chart(c) np chart (d) None of the above
X bar bar indicates(a) Centering of the process (b) Percentage defectives(c) Variable (d) None of the above
R bar indicates(a) Centering of the process (b) Percentage defectives(c) Variation (d) None of the above
A process has USL of 100 and no LSL. If X bar bar is 32 and standard deviation is 10, what is Cpk?(a) 1.27 (b) 2.27(c) 1.33 (d) None of the above Note : One sided tolerance, LSL, is not zero, it can be any value less than USL and hence not known exactly.
What is the Cpk for the data in the above question, if X bar = 0.755?(a) 1.33 (b) 1.1(c) 1 (d) None of the above
What is the Cp index given that sigma = 0.001, USL = 0.758 and LSL = 0.75?(a) 1.33 (b) 0.75(c) 1 (d) None of the above
What is the LCL of a u chart, if u bar = 12 and n = 30?(a) 0 (b) 1.1(c) 10.1 (d) None of the above
What is the UCL of a c chart, if c bar = 20?(a) 35 (b) 33.4(c) 40 (d) None of the above
What is the UCL of a p chart, (fraction defective) if a p bar = 0.05 and n = 30?(a) 0.09 (b) 0.14(c) 0.169 (d) None of the above
What is the UCL of the range chart where n = 5 and R = 0.004(a) 0.0085 (b) 0.007(c) 0.0065 (d) None of the above
The upper control limit of X bar chart whose details are given below:X bar bar = 0.5, R bar = 0.002, n = 3,(a) 0.503 (b) 0.502(c) 0.505 (d) None of the above
Centering of data is taken into account while calculating(a) Cp (b) Cpk(c) USL (d) None of the above
Range chart has(a) UCL (b) LCL(c) Mean Range (d) All the above
Variable control charts include(a) c (b) np(c) s (d) None of the above
Warning zone(a) Ends at 2 s (b) Starts at 2 s(c) Starts at 3 s (d) None of the above
Rectangular distribution is(a) Normal (b) Uniform(c) Gaussian (d) All the above
The mode of the following data, 5, 6, 7, 6, 5, 7, 8, 4, 5, 5, 7 is:(a) 6 (b) 7(c) 5 (d) None of the above
The standard deviation of the above data is(a) 2.7 (b) 2.5(c) –2.5 (d) None of the above
The range of the data in above question is(a) 6 (b) 4(c) 3 (d) None of the above
The mean of data : 2, 0, 4, 5, –1 is(a) 2.5 (b) 2.8(c) 2 (d) None of the above
The tool suitable to capturing variations in processes is a(a) Cause and effect diagram (b) Flow chart(c) Control chart (d) None of the above
Random variations are due to(a) special causes (b) common causes(c) internal causes (d) All the above
In standard normal distribution, m is located at z value equal to(a) 0 (b) 1(c) –1 (d) None of the above
Process specification limit is(a) 3 s (b) –3 s(c) USL (d) None of the above
Tally cart can be used for(a) Counting (b) Take immediate action(c) Know the trends of defects (d) All the above
Tool that helps prioritization include(a) Histogram (b) Pareto analysis(c) Tally chart (d) None of the above
Histogram is depicted as a(a) Column graph (b) Bar graph(c) Bell shaped curve (d) All the above
Measures of central tendency include(a) Mean (b) Mode(c) Median (d) All the above
Measures of dispersion include(a) Mean (b) Mode(c) Variance (d) All the above
The Balanced Scorecard is a(a) Measurement system (b) Management system(c) Strategy for growth (d) All the above
Measures in financial performance include(a) Total profits (b) Total turnover(c) Growth rate achieved (d) All the above
Quality of measures for business include(a) Failure cost (b) Employee absenteeism(c) Number of employees involved in process improvement(d) All the above
TQM facilitates(a) Achieving business results (b) Achieving the required growth rate(c) Improving response to customer needs (d) All the above
The objectives of the organization include(a) Customer satisfaction (b) Return on Investment(c) Reduction of cost of products (d) All the above
Incoming inspection of supplier should be(a) Carried out on 100% basis (b) Eliminated(c) Carried out on sampling basis (d) None of the above
Supplier performance should be monitored(a) Once a year (b) Lot to lot(c) Never (d) None of the above
Communications with the vendor should be(a) Often (b) Rarely(c) As needed (d) None of the above
Supplier should be treated as(a) adversary (b) friend(c) partner (d) None of the above
The parameters for vendor rating include(a) Price (b) Service(c) Delivery (d) All the above
Juran’s trilogy includes(a) Quality Planning (b) Quality Control(c) Quality Improvement (d) All the above
BPR is aimed at(a) Continuous improvement (b) Gradual improvement(c) Radical redesign and dramatic improvement(d) All the above
Kaizen is aimed at(a) Application of 5S (b) Standardization of processes(c) Waste Elimination (d) All the above
Kaizen Blitz involves(a) Training of cross-functional teams (b) Carry out the job quickly(c) Aimed at dramatic improvement (d) All the above
Kaizen is a technique for(a) Gradual improvement (b) Continuous improvement(c) Does not require capital investment (d) All the above
5S is(a) A part of Kaizen tools (b) Management tool(c) Used for inspection (d) All the above
Visual management is a part of(a) Seiketsu (b) Seiri(c) Seiton (d) None of the above
Seiton is(a) Applicable to waste also (b) Not part of 5S(c) To arrange necessary items in a neat and proper manner(d) None of the above
Seiri means(a) Throwing away all items (b) Throwing away unnecessary items(c) Sorting in a database (d) None of the above
5S improves(a) Quality of the product and processes (b) Efficiency(c) Employee morale (d) All the above
Cellular manufacturing reduces(a) Lead time (b) Inventory(c) Scrap and rework (d) All the above
In Kanban process(a) Card is attached to parts (b) No extra piece produced(c) Helpful in case of fluctuations (d) All the above
The tenets of lean manufacturing include(a) 5 S system (b) Cellular manufacturing(c) TPM (d) All the above
To make zero defect happen(a) Right mind-set of the employees are required(b) Management commitment required(c) Will-power required(d) None of the above
Performance standard should be(a) AQL (b) Something closer to zero defects(c) Zero defects (d) All the above
Practicing JIT can save(a) Space (b) Inventories(c) Cycle-time (d) All the above
JIT requires(a) Materials arriving on time (b) No Work-In-Progress(c) The items made to order (d) All the above
Customer-Supplier-Chains(a) Reduce communication gap (b) Help in finalizing verification methodology(c) Facilitate immediate feedback (d) All the above
An employee may have(a) Internal customer (b) Internal supplier(c) External supplier (d) All the above
Strengthening includes(a) Training employees (b) Motivating employees(c) Measuring process performance (d) All the above
Subburaj’s 6S include(a) Streamline (b) Simplify(c) Standardize (d) All the above
Subburaj’s 6S is meant for(a) Rewarding of employees (b) Computing quality costs(c) Improving processes (d) None of the above
Product Quality depends an(a) Inspector (b) Inspection(c) Process (d) None of the above
Defects can be found early in(a) Person orientation (b) Product orientation(c) Process orientation (d) None of the above
Process definition consists of(a) Entry criteria (b) Exit criteria(c) Task (d) All the above
Why supervisors resist empowerment?
What are the responsibilities of empowered teams?
How does flat organizations function?
Describe the steps involved in empowerment
Why empowerment fails?
What are the fundamental requirements for success of empowerment?
Differentiate between feedback and performance appraisal.
What are the features of good feedback mechanism?
Why should management look for feedback?
How should it be carried out?
What is the purpose of performance appraisal?
Why Feedback to employees is essential?
What are the requirements to make rewards successful?
What are the effects of rewards?
Describe some attributes of best performing employee
Rewards and recognition for motivating employees.
Why training is important?
Why training is a formal activity?
Why management is not interested in training employees?
write a note on Mentoring
Why communication is important for TQM?
Three way communications
Contents of a newsletter of an organization
Ways to improve communications within an organization
The role of management for teamwork
Importance of Teamwork
What are the motivational techniques for employees?
Explain briefly/Write Short Notes on (a) Maslow’s theory(b) Hertzberg’s theory(c) Group behaviour.
Empowerment may fail due to(a) Supervisor resistance (b) Lack of training(c) Lack of management sponsorship (d) All the above
Empowerment is an organizational state where employees(a) Are aligned with organizational goal (b) Take responsibility for improvement(c) Function as empowered teams (d) All the above
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