Total Quality Management 1st Edition Ramasamy Subburaj - Solutions

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Explain how the design process can affect safety.
What is meant by the following statement: “If a physician makes an error, he may harm one person, but an engineer who errs may harm hundreds”?
Name three professional societies that a modern safety and health manager may join.
how can safety and health managers become certified in their profession?
Explain the importance of ongoing in-service training for modern safety and health managers and how to get it.
List five different college majors that can lead to a career as a safety and health manager.
how can safety and health managers use the competitiveness issue to gain a commitment to their programs?
Briefly explain what a company must do to succeed in today’s competitive global marketplace.
Explain the types of problems that safety and health managers can expect to confront in attempting to implement their programs.
What is the difference between a staff and a line position?
Briefly explain the impact that such issues as workers’ compensation and the environment have had on the commitment of corporate management to safety and health.
What types of positions may be included in a modern safety and health team?
Explain the Swiss Cheese Model from your perspective of accident prevention.
Explain the connection between obesity and injuries.
What must management do if it is serious about providing a safe and healthy work environment for employees?
List the warning signs of clinical depression.
What is the role of the safety and health professional with regard to handling employees who might be drug or alcohol abusers?
Explain the principles of behavior-based safety.
List five factors to consider before making workplace decisions that involve risk.
What impact do stressors have in the systems theory?
Explain the systems theory of accident causation.
What are the key components of the epidemiological theory? How does their interaction affect accident causation?
Explain the systems failure component of the accident/incident theory.
What are the three broad factors that lead to human error in the human factors theory?Briefly explain each.
Explain the following concepts in the domino theory: preceding factor; central factor.
List five of Heinrich’s Axioms of Industrial Safety.
What were the findings of Herbert W. Heinrich’s 1920s study of the causes of industrial accidents?
Explain the domino theory of accident causation, including its origin and its impact on more modern theories.
Explain the reasons for high accident rates in developing countries.
rank the following body parts according to frequency of injury from highest to lowest:neck, fingers, trunk, back, and eyes.
When death rates are classified by industry type, what are the three leading industry types?
What are the five leading causes of work injuries by type of accident?
What are the five leading causes of work deaths?
Explain how today’s rate of accidental work deaths compares with the rate in the early 1900s.
What are the leading causes of death in the United States of people between the ages of 25 and 44?
What are the five leading causes of accidental deaths in the United States?
When the overall cost of an accident is calculated, what elements make up the cost?
What are the leading causes of death in the United States?
Explain the term integration as it relates to modern safety and health.
Explain the three E’s of safety.
Define the following terms: fellow servant rule, contributory negligence, and assumption of risk.
Summarize briefly the role that organized labor has played in the advancement of the safety movement.
Explain the primary reasons behind the passage of the OSh act.
Explain how workplace tragedies have affected the safety movement. Give examples.
What impact did labor shortages in World War II have on the safety movement?
Explain the development of the National Safety council.
What is Frederick Taylor’s connection to the safety movement?
Describe the circumstances that led to the development of the first organized safety program.
Explain the significance of the code of hammurabi in terms of the safety movement.
To what cause(s) can the improvements in workplace safety made to date be attributed?
MBNQA is awarded to an organization in(a) Manufacturing (b) Service(c) Small Businesses (d) All the above
The most important parameter in MBNQA is(a) Leadership (b) Process(c) Customer satisfaction (d) None of the above
RGNQA is awarded in(a) USA (b) India(c) Europe (d) All the above
National Quality awards are given to(a) Processes (b) Employees(c) Organization (d) None of the above
ISO 14001 certificate will be given after(a) Audit by team sponsored by registrar (b) Internal audit(c) Audit of external experts (d) All the above
ISO 14001 requires(a) EMS Manual (b) Targets(c) Objectives (d) All the above
ISO 14001 suggests the following for EMS(a) Plan (b) Do(c) Check (d) All the above
EMS is aimed at(a) Protecting health (b) Sustained development(c) Protecting environment (d) All the above
EMS certification is against(a) ISO 14000 (b) ISO 14004(c) ISO 14001 (d) None of the above
Resource includes(a) Work environment (b) Infrastructure(c) Human resource (d) All the above
Certification body should be selected based on their(a) Accreditation status (b) Reputation(c) Cost and lead time (d) All the above
QS 9000 was initiated by(a) Toyota (b) Benz(c) Ford Motors (d) None of the above
Documents say(a) What has to be done (b) What has been done(c) What are the objectives of the process (d) None of the above
TL 9000 Layers include(a) Sector specific requirements (b) Measurements for software(c) Measurements for service (d) All the above
QS 9000 provide requirements of(a) ISO 9000 (b) sector specific(c) Company specific (d) All the above
Quality audit phases include(a) Planning (b) Preparation(c) Carrying out the audit (d) All the above
ISO 9000 is a standard for(a) Product quality (b) Process quality(c) Quality Management System (d) All the above
RPN is the product of(a) Severity (b) Ease of detection(c) Probability of occurrence (d) All the above
In exponential distribution, the hazard rate is(a) Exponentially increasing (b) Exponentially decreasing(c) Constant (d) None of the above
FMEA includes(a) Design FMEA (b) Process FMEA(c) Software FMEA (d) All the above
Possibility of mission loss is(a) Failure effect probability (b) Varies from 0 to 1(c) Qualitatively assessed (d) All the above
Failure mode ratio arises because(a) Component may have more than one failure mode(b) Effect of failure of one components on the other(c) All the above(d) None of the above
Failure mode criticality depends on(a) Beta (b) Alpha(c) Mission time t (d) All the above
12 major losses of office TPM include(a) Accuracy (b) Set up(c) Processing loss (d) All the above
16 major losses include(a) Speed (b) Logistic(c) Yield (d) All the above
Availability is(a) MTTR / MTBF (b) MTBF–MTTR(c) 1 – MTTR/MTBF (d) All the above
Toyota Production System elements include(a) JIT (b) TPM(c) TEI (d) All the above
TPM is(a) TQM (b) TQC(c) Preventive maintenance (d) None of the above
Losses in votes can be best captured by(a) HB (b) SB(c) NB (e) None of the above
Loss in travel time from one place to another can be captured using(a) HB (b) SB(c) NB (e) All the above
Signal to noise ratio is a(a) Linear function (b) Logarithmic function(c) Exponential function (e) None of the above
Quality loss function equation is(a) Linear (b) Logarithmic(c) Quadratic (d) None of the above
Taguchi’s techniques were initially developed in(a) Japan (b) UK(c) USA (d) None of the above
Technical correlation matrix is(a) Relationship between HOWs (b) Relationship between WHATs(c) Prioritized technical requirements (d) None of the above
Father of QFD is(a) Deming (b) Taguchi(c) Yoji Akao (d) None of the above
Degree of relationship between WHATs and HOWs is contained in(a) Roof (b) Bottom(c) Inter-relationship diagram (d) None of the above
The voice of the organization includes(a) Technical requirements (b) HOWs(c) Product performance requirements (d) All the above(e) None of the above
WHATs include(a) Stated customer requirements (b) Unstated customer requirements(c) Important requirements to customers (d) All the above
The voice of the customer includes(a) Customer’s unspoken requirements (b) Technical requirements(c) Prioritized technical requirements (d) None of the above
Benefits of QFD includes(a) Consensus building and better coordination (b) Increase company’s efficiency(c) Cutting costs (d) All the above
QFD team may consist of(a) Marketing persons (b) Designer(c) QA (d) All the above
Benchmarking requires determining(a) What? (b) How?(c) Whom? (d) All the above
The goal of benchmarking is(a) Establishing a rational performance goal(b) Search of best industry practices(c) Just comparison of performance with best practices(d) All the above
Types of benchmarking include(a) Functional (b) Competitive(c) Internal (d) All the above
Triggers for process based benchmarking include(a) Excessive warranty costs (b) High employee attrition(c) High value of scrap and rework (d) All the above
Business Process Benchmarking aims at improving the performance of(a) Products (b) Processes(c) Services (d) None of the above
Prioritization matrix is carried out through(a) Voting (b) Survey(c) Identifying problems (d) All the above
Tree diagram indicates(a) Objectives (b) Means(c) Activities (d) All the above
The shapes in a matrix diagram could have(a) L (b) Y (c) T (d) All the above
PDPC indicates(a) Objective (b) What if ?(c) Counter measures (d) All the above

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Total Quality Management 1st Edition Ramasamy Subburaj - Solutions

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