Quality Management Theory And Application 1st Edition Peter D. Mauch - Solutions

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6. Wherewithal should be provided by management.True or False
5. Employee gets demotivated if things are done wrong.True or False
4. Required accessories for each machinery can be purchased later.True or False
3. Persistence is important for implementing decision.True or False
2. Employees should not be involved in decision making.True or False
1. Before taking a right decision results should be foreseen.True or False
13. Why things go wrong? Because(a) Requirements are not defined correctly (b) Right tools are available(c) Lot of motivation to do the job (d) All the above
12. Doing Right Things include(a) Reducing wages (b) Increasing working hours(c) Choosing right methods (d) None of the above
11. Right decision calls for(a) Fast action (b) Breaking teams(c) Involving concerned employees (d) All the above
10. In a TQM environment, changes will be(a) Frequent (b) Once in a year(c) Few (d) All the above
9. Building virtual organization leads to(a) More employees (b) More trouble(c) Improved quality management (d) None of the above
8. TQM gives benefit to(a) Customers (b) Employees(c) Society (d) All the above
7. Some of the measures of TQM could be(a) Customer perception about quality (b) Productivity(c) Quantum of rework (d) All the above
6. Change is(a) Liked by everybody (b) Essential(c) Comfortable (d) A and B
5. Quality values include(a) Productivity first(b) Quality Assurance manager leads(c) Top management believes in continuous improvement(d) None of the above
4. For TQM to happen, top management must(a) Be proactive (b) Communicate rarely(c) Maintain processes (d) All the above
3. Deming’s 14 points include(a) Giving quantitative targets to workers (b) Depend on inspection(c) Institute training (d) None of the above
2. Elements of TQM include(a) Quantitative methods (b) Focus on process(c) Leadership (d) All the above
1. TQM is(a) Cost effective quality management (b) Preventive quality management(c) Continuous quality improvement (d) All the above
7. Describe how will you proceed systematically to bring down quality costs in an organization that has an external failure cost of 4 per cent of sales. What kind of results you expect at yearly intervals?
6.Explain briefly or write short notes on The following table gives quality costs in an organization. Express it in the form of PAF model and Pareto diagram.Item Expenditure in dollar($)External Audit 20,000 Field failure 40,000 In-process inspection 10,000 Product qualification 240,000 Scrap
5.Explain briefly or write short notes on Prove that at optimum quality level a dollar of cost of conformance reduces the failure costs by the same amount.
4.Explain briefly or write short notes on TQM and Quality costs
3.Explain briefly or write short notes on Optimum quality level and Zero defect (with illustration)
2.Explain briefly or write short notes on Cost of non-conformance
1.Explain briefly or write short notes on Cost of conformance
9. Product qualification is prevention costTrue or False
8. Juran is the author of quality costsTrue or False
7. Cost on account of prevention should not only reduce failure cost but also appraisal cost.True or False
6. Failure costs increases with preventionTrue or False
5. Minimum total quality cost can occur at 100 per cent quality levelTrue or False
4. One should operate at the maximum total quality costTrue or False
3. Inspection of vendor-supplied products is prevention costTrue or False
2. Top management will understand quality costs betterTrue or False
1. Quality costs means cost of poor qualityTrue or False
3. Cost on account of incoming inspection is(a) Internal failure cost (b) External failure cost(c) Appraisal cost (d) None of the above
2. ISO 9000 certification cost is(a) Appraisal cost (b) Internal failure cost(c) External failure cost (d) All the above(e) None of the above
1. Total quality costs include(a) Prevention cost (b) Appraisal cost(c) Failure cost (d) All the above
13.Write Short Notes on Quality concepts incorporated in TQM
12.Write Short Notes on Deming Award
11.Write Short Notes on Strategic planning and quality planning.
10.Write Short Notes on Quality Assurance
9.Write Short Notes on Feigenbeum’s cycle time reduction methodology
8.Write Short Notes on ISO 9000 standards
7.Write Short Notes on JIT
6.Write Short Notes on Juran’s fitness of quality
5.Write Short Notes on Quality planning roadmap
4.Write Short Notes on Evolution of quality
3.Write Short Notes on Chain reaction
2.Write Short Notes on Four absolutes of quality
1.Write Short Notes on Dimensions of quality
19. Quality affects productivityTrue or False
18. “Economic Control of Quality of Manufactured Products” is a book authored by Shewhart.True or False
17. Efficiency is one of the attributes of qualityTrue or False
16. Deming worked with JUSE in JapanTrue or False
15. JIT was evolved in Toyota Motors in JapanTrue or False
14. Building quality requires quality of design, manufacturing and serviceTrue or False
13. Quality is only for highly priced itemsTrue or False
12. Quality has to be built into the products and servicesTrue or False
11. Customer service is important only to servicesTrue or False
10. JIT is not relevant to qualityTrue or False
9. ISO 9000 is not aimed at TQMTrue or False
8. Society is not a stakeholder of an organizationTrue or False
7. Quality system consists of only proceduresTrue or False
6. Conformance to requirements is one of the four absolutes of qualityTrue or False
5. Chain reaction refers to the effect of improving qualityTrue or False
4. Portability is applicable to softwareTrue or False
3. QC is part of QATrue or False
2. QC means verificationTrue or False
1. Quality plan is the result of quality planning True or False
5. Quality planning roadmap was evolved by(a) Deming (b) Ishikawa(c) Juran (d) None of the above
4. QM includes(a) QA (b) QP(c) QC (d) All the above
3. Quality control includes(a) QA (b) QP(c) QM (d) All the above(e) None of the above
2. Quality includes(a) Functionality (b) Customer service(c) Delivery quality (d) All the above
1. Quality is(a) Excellence (b) Conformity to requirements(c) Meeting our own requirements (d) All the above
Describe the differences between Maslow and Herzberg
Describe Herzberg’s motivation-hygiene theory.
Describe the different levels of Maslow’s hierarchy.
Define performance appraisal and its purpose.
Define different types of leadership and management styles.
Describe leadership.
What is the purpose of management?
Explain the following:A. The training record B. How training
Define different levels of postsecondary education.
Describe on-the-job training.
Describe the alternative methods of education.
Describe adult education.
Describe the different levels of education.
Define the basic position requirements for a given title.
Define how titles are identified.
Describe the job analysis process.
What is the purpose of the personnel forecast?
Explain the following:A. The business-reporting structure B. Journalizing and posting C. The product- and project-planning function
Define how the reports are communicated.
Describe how goals are defined.
Describe the three principles of quality control.
Describe how value is calculated.
Describe how overall business performance is calculated.
Define the basic activity-reporting process.
Define the business quality report.

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Quality Management Theory And Application 1st Edition Peter D. Mauch - Solutions

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