Question: A former student has authored the verbatim posting below. Read it carefully and choose which of the options below best describes it: Three years ago,
A former student has authored the verbatim posting below. Read it carefully and choose which of the options below best describes it:
Three years ago, I was overseeing the operations at my company's Philadelphia location. One of the services that we provide is trans loading cargo from newly arrived shipping containers to tractor trailers for transportation to the final destination. I was contacted by the freight broker for one of our major clients who wanted to discuss our rates because the client's transportation costs were too high. It began as a distributive negotiation, and the broker came out with a hardball approach stating that if I didn't agree to cut our rates, he would take his client's business elsewhere. I knew that was not a realistic threat and sensed that he was desperate to take some sort of solution back to the client, so I responded by first by quoting a compliment that we received from the client about our on time service to make it clear that I saw through the threat. I then transitioned to an integrative negotiation process, restating the client's problem of escalating costs and proposed several alternate ways to lower them. He was happy to talk. In the end, we solved the problem of lowering transportation costs for the client, and I conceded nothing.
A This scenario is a pure distributive strategy.
B This scenario is a combination of distributive and integrative strateges.
This scenario is a pure integrative strategy.
This scenario is neither a distributive nor integrative strategy.
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