Supply Chain Management Strategy Planning And Operation 3rd Edition Sunil Chopra, Peter Meindl - Solutions

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Think, pair, share: What type of customer service information does your organization gather and analyze? How could that data-gathering and analysis be improved?
Delegating Skills: Choose at least one task you can delegate this month.Use the EDGE model to teach the delegate how to accomplish the task successfully. Make it clear you are available for any questions.
Use Figure 10.3 to map out your current level of balance or imbalance in your life. Set a goal to spend more time on at least one area that has been neglected.
Which instructions or directions have you given three or more times without the desired result? Now, try something different. Have you been ignoring or rewarding negative behavior? How can you change your strategy?What incentives can you change to ensure their behavior receives natural consequences
Use Figure 10.2 to map out your recurring work tasks. Which must be done only by you, which could be shared, and which should go to someone else?
Whose opinion can improve your performance? Write down the names of four to six people who know you, care about you, and want you to succeed. The more diverse their identities and experience, the better. These are the people whose opinions matter most. This week, tell them you value their opinion
Have you worked in a unionized setting? If so, how was it similar to or different from nonunionized settings? In what ways did the union work to improve the way in which employees were treated or make their work life better?
Make a list of interview questions that you would include as part of a needs assessment for an organization with which you are familiar. Whom would you interview or survey for your needs assessment? Would there be any obstacles to conducting a needs assessment in your organization?How might those
Think, pair, share. Think about the values that your organization’s current dispute system embodies. What does the current system say about your organization’s culture or leaders’ vision for the organization? Pair up with a colleague or classmate and discuss the role of organizational culture
Analyze the current system of disputing in your organization. In that system, what is working well and what isn’t? What are the costs, benefits, and consequences of the current disputing system? Who are the stakeholders in that system?
Take the Four Frames survey by Bolman and Deal to ascertain your own strengths and weaknesses in each area: http://www.leebolman.com/re framing_teaching_resources.htm. Then, use this scenario, either alone or as a group exercise, to determine which activities you would undertake in each area in
What model of leadership does your manager and/or organizational leader use and how is it working? What model of leadership do you prefer and why? Analyze your current leadership behaviors to determine which you seek to increase and which to decrease.
What kind of leader does your organization need right now, in its current phase? Using the information provided in this chapter, ascertain the current phase of your organization and list specific actions needed by its leader to maximize success.
Develop a plan for effectively working with one or more difficult people at work. What can you do to bring out their best?
Use the information in Table 7.2 to analyze your own workplace behaviors.Choose one to three workplace behaviors to improve over the next week.
Draft a script using the 3-step problem-solving process to reach shared expectations with someone you work or live with. Try it out!
Develop a list of exit interview questions to ask employees who have left your organization. Use these to analyze the root causes of turnover and develop an improvement plan.
Create a survey that will be used to gain feedback on workplace morale and engagement within individual work units at your organization. What questions would you include? How would you integrate this survey into the annual bonus or merit raise structure of your organization?
Have you ever seen, experienced, or been the workplace bully? What conditions give rise to this behavior? What can employees at all levels do to prevent or stop bullying behaviors at work? How have these been handled well or not well?
What motivates you? How does this compare to one or more of your coworkers?
Discuss the process of your last performance review. What improved your motivation and what decreased it? What were you able to use to improve your performance? How could it be improved, if at all?
What does your organization do to minimize employee turnover and increase engagement? What improvements could be made at a reasonable cost?
Analyze the policies, practices, and interactions in your unit. Which are promoting positive cultural values and which are hindering them? Set a goal to improve the organizational culture in your unit by changing your interactions with others this week. Don’t be afraid to tell others about your
List the values your organization espouses officially. Then compare those values to its cultural practices to assess the extent to which there is alignment. What can you do to improve alignment within your unit or your role? If misalignment exists, consider whether or how to raise these concerns to
Use the decision-making matrix to weigh any important decision facing you in your personal or professional life.
Alligator River Exercise Read the following story to yourself or aloud as a class. Then, rank the characters from most (1) to least (5) honorable on the table provided(see Table 5.1). Then, pair up with a partner and write down their ranking.Share information as to why you ranked them as you did
With your classmates, coworkers, family, or others, create an active bystander response to these scenarios. You can act them out or just discuss options for effective bystander interventions.a. You see a parent screaming at her three-year-old in the parking lot of the grocery store. Then, she grabs
Think of an organization with which you are familiar. How well is it doing on all three levels of organizational culture (the relational, the symbolic, and the material)? Are material benefits distributed or earned without any biases related to race, gender, disability, and others? Has a pay equity
Have you ever been an active bystander or seen one intervene? Has there been a time you intervened or wished you had done so? What workplace behaviors are ripe for active bystander interventions? What are your limits or boundaries, meaning, which behaviors would you try to ignore, and which would
Using the Power and Diversity Triangle (see Figure 5.1), spend some time developing a list of things that people closer to the bottom know about those at or near the top, but not vice versa. How does this impact the organization? To what extent is this normal and healthy? Are demographic
Analyze and discuss the communication styles prevalent in your workplace. Is there an overall preference for direct or indirect communication?Do the employees generally share a polychronic or monochronic approach to time, or is there an absence of consensus on this issue? What is your
There are three gas stations at one intersection in MetroCity. One or more of these leaked, resulting in remediation costs of $5 million. The state environmental agencies have filed a lawsuit against all three gas station owners to recoup these costs but all sides have agreed to submit their data
You are an attorney for an auto insurance company. An injured individual who was hit by a drunk driver is suing your company because his career as a pro athlete was ruined. You know you want to settle with this individual but you feel they are asking for too much money. Therefore, you have both
Individual A accidentally rear-ended the car of individual B a few days ago.Individual A admits fault, but he wants to pay the least amount possible to get the cars fixed. No one was injured. Individual B was pretty upset, but he has since calmed down and the parties have had some tense, yet
You and your spouse have decided to divorce. Both of you want to avoid the costs, delay, and emotional trauma of a drawn-out court battle, so you have decided to use a process called ________________________. In this process you will have the assistance of a third-party neutral as you try to work
The EPA is considering a new rule to regulate fuel efficiency and emissions in diesel-powered vehicles. Since the last attempt was delayed in court for nearly a decade, they have decided to use a ______________________ process designed to gather input from the main industry and environmental groups
Riots recently broke out in your city between members of two different ethnic groups after a police shooting of an unarmed mentally ill teenager. The police chief and mayor have decided to conduct a large-group ____________________ to bring residents together to build relationships, increase
An individual was denied a promotion within a large corporation because she didn’t drink, smoke, or eat meat (for religious reasons), and when she entertained corporate guests in her home she refused to allow them to smoke, drink, or eat meat. As a high-level executive within the company,
Your boss gave overtime to an employee who has less seniority than you, and you believe this is a clear violation of the union contract. You are going to file a grievance and go to _____________________. You like this process because it is binding, you can bring a union representative and/or an
You are the CEO of a large corporation (more than 20,000 employees).Lately your company has lost a lot of money due to some high-profile lawsuits involving sexual harassment and discrimination. You feel that a lot of time and money are used up in fruitless daily conflicts on the workroom floor.
This week, take stock of the conflicts faced by your organization and decide which processes make the most sense for those conflicts.
Think of a challenging relationship in your work life or a persistent unresolved problem at work. Now, imagine that two years have passed and this relationship or problem has reached an ideal state. What actions would you need to take now to reach that ideal state in two years? Engage in
Make a list of the sources of recurring, predictable conflict within your organization or with its customers or clients. Which skills or processes could be applied to reduce the negative effects of those conflicts and resolve them at the lowest possible level?
ADR Process Matching Exercise: Match each term to the process described. See end of chapter.
Think of a conflict in your work environment or in the news. Which ADR process would have been best to address this conflict and why?
Share any experiences you have had with alternative dispute resolution.What worked or didn’t work well?
Negotiation practice: Bureaucrats and Budgets: Imagine you and three coworkers are diplomats working at the U.S. Embassy in __________________(fill in the blank with any country). Each of you has a “pet project” that you want to see implemented, yet the US$4 million budget was recently cut in
Using a story from the newspaper to analyze a contemporary negotiation, label the positions, interests, and BATNAs, and apply other course concepts. Was the negotiation interest-based or distributive in nature?
Review the scenario between Elise and Jacob and label their position, interests, BATNAs, settlement zone, and resistance points.
Think, pair, share: Think back to a negotiation in which you participated or witnessed. Was it a distributive or integrative negotiation? How could you tell? Apply the following terms to an analysis of that negotiation. Was value created, claimed, or both? What were the interests, positions, and
Who is the best negotiator you know and what techniques do they use?How are salaries negotiated in your organization? Is it free from bias? Is it done professionally? What could be done to improve results?
Do you look forward to negotiations or avoid them? How does this align with your conflict styles inventory exercise from Chapter 1?
What was your most difficult negotiation and why? What went well and what did not? Which concepts from this chapter explain the outcome?
Grow your empathy muscles: Increase the diversity in your wisdom circle by reaching out to form or deepen friendships or professional networking relationships with people different from you in terms of race, gender, generation, national origin, sexual orientation, etc. Having a diverse group of
What are the recurring sources of conflict in your workplace? What are the sources of conflict at the intrapersonal, interpersonal, intergroup, and systemic levels? Choose one or more recurring conflicts and set a goal for improvement. What can you do to improve the conflict?
Take an inventory of your sources of power within any specific context(e.g., work, your community). How can you leverage your power to be a force for positive change? Set a goal to work on positive change to reduce or prevent conflict at home, work, or in your community using the power you have.
For the next week, make notes about the conflicts you experience. Which conflict style did you use to address the conflict and which theories explain how the conflict arose and progressed? Then, set one goal for the upcoming week that you believe will help you more efficiently match your conflict
Alex, Pat, and Sandy own a consulting business together. They just completed a job that brought in $2,400 to their company (after expenses). Alex is a semiretired former executive. Alex’s contacts brought the business to the company but Alex only worked six hours on the project. Pat is single and
You are a manager and you just learned that you must lay off one of your 10 employees. Your workplace is not unionized and you have full discretion to decide whom to let go. Which standard of fairness will you use and why? Which factors will you include in your decision-making process, and which
Think of a past performance-review process in which you participated as the reviewer or as the employee. How would it have been different if it took a collaborative and procedural orientation? Brainstorm questions for a performance review that encourages employees to compare their current
First, go to “Elise and Main Street Bakeries: Ben’s Trip to Store Number 75” at the end of this chapter. Go through each paragraph and identify every form of cognitive bias or conflict theory you can find. Then develop a list of remedies that Ben can recommend to Elise that will reduce the
Complete this sentence five times: “I am (a)______________.” You might select words like mother/father, wife/husband, daughter/son, engineer, manager, Catholic, Canadian, hiker, runner, vegetarian, Cuban American, etc. What do these words tell others about your in-groups or outgroups? How do
Think of a conflict that has been in the news recently. Which of these theories best explains why the conflict arose or the choices made by parties to the conflict? Discuss the pros and cons of different theories as explanations for these events.
How useful (or not useful) is a knowledge of conflict theory for managers?What is the connection between these theories and your practical management decisions?
Use the list of 10 Habits of Effective Managers, stemming from Project Oxygen at Google. Catalog how much time you spend on each of these habits in an average day or week. Which of these habits needs more of your attention? Seek feedback from your colleagues as to how you are doing on each of these
You now have a better understanding of your own conflict management habits and tendencies. How are these working for you? Is there room for improvement? Are you able to consciously choose the best style for each problem encountered? If not, ask yourself this question: “On a scale of zero to ten,
Check in with your team to better understand their expectations and views about what makes a great manager (or team member, if you are not a manager). Different people seek to be managed differently. Getting to know their expectations, and then negotiating shared expectations, will assist you as
Exercise: Habits of Effective Managers: From the earlier list, which of these 10 habits are you doing and which could you start or improve? Which could you request from your own manager (e.g., more coaching, etc.)?
In groups of three, practice being the speaker, the listener, and the observer. Have the speaker tell a short story about some problem or concern he or she has had in a past or present work environment. The listener should use the skills described in this chapter, including the use of a summary
Choose the best style of decision-making for this scenario: In the last month, three out of ten of your employees have come to you to complain that one of their coworkers is shirking by coming in late, leaving early, and leaving his work for others to finish. You were hoping this employee would
Either individually or in small groups, develop a list of interview questions for potential new hires. These questions should give you a sense of this person’s conflict style and how well they will fit into your team’s culture and work environment. In addition to designing appropriate interview
When you are acting in a managerial role (or as a parent), are you permissive, authoritative, or authoritarian? In what ways is your approach working or not working as well as you would like? What specific behaviors would you like to change to exhibit more of the authoritative
Who is the best listener you know? What makes them such a good listener? How does it feel when someone really listens to you?
Think about a current or previous problem or conflict in your work environment. Which of the five conflict styles best describes your approach to that conflict? Which style best describes the style(s) used by others in conflict? Was the conflict or problem successfully resolved? Why or why not? In
While the CSI was developed as an individual-level tool, we often see analogous behaviors within work teams (e.g., departments or units) as well as entire organizations. Which style best describes the unit in which you work or manage? Why? Which style best describes your organization as a whole?
What are the different CPFR scenarios and how do they benefit supply chain partners?
What issues must be considered when managing a supply chain relationship to improve the chances of developing cooperation and trust?
What issues must be considered when designing a supply chain relationship to improve the chances of developing cooperation and trust?
How is the building of strategic partnerships and trust valuable within a supply chain?
How do trade promotions and price fluctuations affect coordination in a supply chain? What pricing and promotion policies can facilitate coordination?
What factors lead to a hatching of orders within a supply chain? How does this affect coordination? What actions can minimize large batches and improve coordination?
What problems result if each stage of a supply chain views its demand as the orders placed by the downstream stage? How should firms within a supply chain communicate to facilitate coordination?
In what way can improper incentives lead to a lack of coordination in a supply chain? What countermeasures can be used to offset this effect?
What is the impact of lack of coordination on the performance of a supply chain?
What is the bullwhip effect and how does it relate to lack of coordination in a supply chain?
Understand the different forms of CPFR possible in a supply chain.
Describe actions that facilitate the building of strategic partnerships and trust within a supply chain.
Discuss managerial levers that help achieve coordination in a supply chain.
Identify causes of the bullwhip effect and obstacles to coordination in a supply chain.
Describe supply chain coordination, the bullwhip effect, imd their impact on performance.
Are manufacturers better candidates for IT enablement than service organizations? Why or why not?
Discuss why the high-tech industry has been the leader in adopting supply chain IT systems.
What types of industries would be most likely to choose a best-of-breed approach to their IT systems? What types would be more likely to choose a single large integrated solution?
What are the key advantages that large software companies, such as the ERP players, provide?
What are the key advantages that best-of-breed software companies provide?
What processes within each macro process are best suited to being enabled by IT? What processes are least suited?
Understand the major applications of supply chain information technology and the processes that they enable.
Know at a high level how the supply chain drivers use information.
Understand the importance of information and information technology in a supply chain.
A department store has purchased 5,000 swimsuits to be sold during the summer sales season. The season lasts three months and the store manager forecasts that customers buying early in the season are likely to be less price sensitive and those buying later in the season are likely to be more price

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Supply Chain Management Strategy Planning And Operation 3rd Edition Sunil Chopra, Peter Meindl - Solutions

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