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business
human resource management

Questions and Answers of Human Resource Management

1. Are you surprised that employee discounts are a highly valued benefit at Best Buy? Why or why not? What kinds of employees would this benefit attract?2. Suggest a way that Best Buy could have
1. Discuss whether it is fair for executives to receive larger retirement plans than employees in lower ranking jobs. With more money to invest, should they have more investment options, such as
Why do employers provide employee benefits, rather than providing all compensation in the form of pay and letting employees buy the services they want?
Define the types of benefits required by law. How can organizations minimize the cost of these benefits while complying with the relevant laws?
What are some advantages of offering a generous package of insurance benefits? What are some drawbacks of generous insurance benefits?
Imagine that you are the human resource manager of a small architectural firm. You learn that the monthly premiums for the company's existing health insurance policy will rise by 15 percent next
In principle, health insurance would be most attractive to employees with large medical expenses, and retirement benefits would be most attractive to older employees. What else might a company
What issues should an organization consider in selecting a package of employee benefits? How should an employer manage the trade-offs among these considerations?
How do tax laws and accounting regulations affect benefits packages?
What legal requirements might apply to a family leave policy? Suggest how this type of policy should be set up to meet those requirements.
Why is it important to communicate information about employee benefits? Suppose you work in the HR department of a company that has decided to add new benefits-dental and vision insurance plus an
1. Based on the discussion of health plans in the text and the description in this case, why do you think GE wanted to move all employees into consumer-driven health plans?2. What are the risks of
1. What employee benefits that are not described in this case would you expect to be important to employees at General Mills? Why do you think they aren’t mentioned?2. What evidence can you find in
What is human resource management?
HR management’s role in relation to the firm’s line management.
Explain with at least five examples why “a knowledge and proficiency in HR management concepts and techniques is important to all supervisors or managers.”
Give examples of how the HR manager’s duties are different from 30 years ago?
Working individually or in groups, contact the HR manager of a local bank. Ask the HR manager how he or she is working as a strategic partner to manage human resources, given the bank’s strategic
Working individually or in groups, bring several business publications such as Business Week and the Wall Street Journal to class. Based on their content, compile a list entitled, “What HR Managers
Based on your personal experiences, list 10 examples showing how you used (or could have used) human resource management techniques at work or school.
Laurie Siegel, senior vice president of human resources for Tyco International took over her job in 2003, just after numerous charges forced the company’s previous board of directors and top
1. What do you think is causing some of the problems in the bank home office and branches?2. Do you think setting up an HR unit in the main office would help?3. What specific functions should an HR
1. Make a list of five specific HR problems you think Carter Cleaning will have to grapple with.2. What would you do first if you were Jennifer?
a. What specific HR functions (recruiting, interviewing, and so on) can you identify Donald Trump using on the show? Make sure to give specific examples.b. What specific HR functions can you identify
List five strategies for successfully increasing diversity in the workforce.
Explain the defenses and exceptions to discriminatory practice allegations.
Present a summary of what employers can and cannot do legally with respect to recruitment, selection, and promotion and layoff practices.
Explain the Equal Opportunity Commission enforcement process.
What important precedents were set by the Griggs v. Duke Power Company case? The Albemarle Paper Co. v. Moody case?
Working individually or in groups, discuss how you would set up an affirmative action program.
Compare and contrast the issues presented in recent court rulings on affirmative action. Working individually or in groups, discuss the current direction of affirmative action.
Working individually or in groups write a paper entitled “What the manager should know about how the EEOC handles a person’s discrimination charge.”
Assume you are the manager in a small restaurant; you are responsible for hiring employees, supervising them, and recommending them for promotion. Working individually or in groups compile a list of
1. Do you think Ms. Browne Sanders had the basis for a sexual harassment suit? Why or why not?2. From what you know of this case, do you think the jury arrived at the correct decision? If not, why
1. Is it true, as Jack Carter claims, that “we can’t be accused of being discriminatory because we hire mostly women and minorities anyway?”2. How should Jennifer and her company address the
Define and give at least two examples of the cost leadership competitive strategy and the differentiation competitive strategy.
Explain why strategic planning is important to all managers.
Explain with examples each of the seven steps in the strategic planning process.
List with examples the main generic types of corporate strategies and competitive strategies.
Define and give several examples of strategic human resource management.
With three or four other students, form a strategic management group for your college or university. Your assignment is to develop the outline of a strategic plan for the college or university. It
Using the Internet or library sources, analyze the annual reports of at least five companies. Bring to class examples of how those companies say they are using their HR processes to help the company
Possibly in teams of several students, choose a company for which you will develop an outline of a strategic HR plan. What seem to be this company’s main strategic aims? What is the firm’s
1. Based on the information in this case, provide examples, for Siemens, of at least four strategically required organizational outcomes, and four required workforce competencies and behaviors.2.
Explain to the head of a company how he or she could use the talent management approach to improve his or her company’s performance.
What items are typically included in a job description? What items are not shown?
Explain how you would conduct a job analysis.
We discussed several methods for collecting job analysis data—questionnaires, the position analysis questionnaire, and so on. Compare and contrast these methods, explaining what each is useful for
Explain how you would write a task statement, say for a police officer.
How does one identify the essential functions of a job?
Working individually or in groups, obtain copies of job descriptions for clerical positions at the college or university where you study, or the firm where you work. What types of information do they
Working individually or in groups, interview a manager between the ages of 25 and 35 at a local business who manages employees age 40 or older. Ask the manager to describe three or four of his or her
Working individually or in groups, obtain copies of job descriptions for clerical positions at the college or university where you attend, or the firm where you work. What types of information do
1. Should Phil and Linda ignore the old-timers’ protests and write the job descriptions as they see fit? Why? Why not? How would you go about resolving the differences?2. How would you have
1. What should be the format and final form of the store manager’s job description?2. is it practical to specify standards and procedures in the body of the job description, or should these be kept
What are the pros and con of five sources of job candidates?
What are the main types of information that application forms provide?
What are the main things you would do to recruit and retain a more diverse workforce?
Choose two tools HR managers use for employment forecasting and explain how to use them.
Briefly describe how you would apply talent management principles in improving your employer’s workforce planning processes.
Working individually or in groups, visit the local office of your state employment agency (or check out their website). Come back to class prepared to discuss the following questions: What types of
Working individually or in groups, interview a manager between the ages of 25 and 35 at a local business who manages employees 40 or older. Ask the manager to describe three or four of his or her
1. Identify some of the established selection techniques that underlie Trilogy’s unconventional approach to attracting talent.2. What particular elements of Trilogy’s culture most likely appeal
1. First, how would you recommend we go about reducing the turnover in our stores?2. Provide a detailed list of recommendations concerning how we should go about increasing our pool of acceptable job
Explain what is meant by reliability and validity. What is the difference between them? In what respects are they similar?
Explain the shortcomings of background investigations, reference checks, and pre-employment information services, and how to overcome them.
Briefly discuss and give examples of at least five common interviewing mistakes. What recommendations would you give for avoiding these interviewing mistakes?
Compare and contrast a job offer letter and a contract, and discuss the basic components of each.
For what sorts of jobs do you think computerized interviews are most appropriate? Why?
Working individually or in groups, contact the publisher of a standardized test such as the Scholastic Assessment Test and obtain from them written information regarding the test's validity and
Give a short presentation entitled “How to Be Effective as an Interviewer.”
Write a short essay discussing some of the ethical and legal considerations in testing.
Give some examples of how interest inventories could be used to improve employee selection. In doing so, suggest several examples of occupational interests that you believe might predict success in
1. How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm or
1. What would be the advantages and disadvantages to Jennifer’s company of routinely administering honesty tests to all its employees?2. Specifically, what other screening techniques could the
John Santos is an undergraduate business student majoring in accounting. He has just failed the first accounting course, Accounting 101, and is understandably upset. Explain how you would use
Describe the pros and cons of five management development methods.
What are some typical on-the-job training (OJT) techniques? What do you think are some of the main drawbacks of relying on informal on-the-job training for breaking new employees into their jobs?
1. One reason for implementing global training programs is the need to avoid business losses "due to cultural insensitivity." What sort of cultural insensitivity do you think is referred to, and how
What is organizational development and how does it differ from traditional approaches to organizational change?
List and briefly explain each of the five steps in the training process.
You’re the supervisor of a group of employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group’s devices
Working individually or in groups, you are to develop a short programmed learning program on the subject “Guidelines for Giving a More Effective Lecture.”
Find a provider of management development seminars. Obtain copies of their recent listings of seminar offerings. At what levels of managers are the offerings aimed? What seems to be the most popular
1. What do you think of Apex’s training process? Could it help to explain why employees “do things their way” and if so, how?2. What role do job descriptions play in training?3. Explain in
1. Specifically, what should the Carters cover in their new employee orientation program, and how should we convey this information?2. In the HR management course Jennifer took, the book suggested
Answer the question, “Who should do the appraising?”
Illustrate examples of segmenting and actively managing a company’s talent.
Explain how you would use the alternation ranking method, the paired comparison method, and the forced distribution method.
Explain how to conduct an appraisal feedback interview.
Explain how to install a performance management program.
Working individually or in groups, develop a graphic rating scale for the following jobs: secretary, professor, directory assistance operator.
Working individually or in groups evaluate the rating scale in Figure. Discuss ways to improve it.
Create an Accenture-type grid for your place of work or college, showing how you would segment employees into four groups.
Working individually or in groups, describe the advantages and disadvantages of using the forced distribution appraisal method for college professors.
Working individually or in groups, develop, over the period of a week, a set of critical incidents covering the classroom performance of one of your instructors.
1. Do you think that the experts' recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you
1. Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?2. Develop a performance appraisal method for the workers and managers in each store.
What is the employee’s role in the career development process? The manager’s role? The employer’s role?
Discuss at least four procedural suggestions for managing dismissals effectively.

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